Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Taylor Morrison has 28 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison - Bay Area Division

  2603 Camino Ramon Ste 450 San Ramon, CA 94583-9126

  
• 

  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
• 

  Taylor Morrison Northwest, LLC

  13810 SE Eastgate Way Ste 410 Bellevue, WA 98005-4425

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Taylor Morrison, (Houston, Tx)I am writing to file a formal complaint regarding major foundation issues in my home, which was built by your company and remains covered under your 10-year structural warranty.Despite recent correspondence and an inspection by your warranty team who concluded there were no issues I have obtained evaluations from three independent, licensed foundation experts. Each conducted comprehensive elevation surveys and structural assessments through out the home and determined that the foundation is failing. Their findings indicate clear structural defects affecting the integrity of the entire ******* a direct result of this foundation failure, I am now experiencing:Cracking throughout interior sheetrock Cracked and damaged floor tiles Cracks in both interior and exterior walls Sticking, misaligned doors Noticeable uneven flooring and slab movement These issues have caused severe distress and have significantly diminished my homes value and livability. The documentation from all three specialists clearly supports that these are structural defects covered under your 10-year warranty.I am requesting the following:1.) Approval for repairs to be completed by a licensed foundation repair company of my choosing (from the three who provided detailed reports and estimates).2.) Full repair or reimbursement for all cosmetic and structural damages resulting from the foundation failure, including drywall, flooring, tiles, and affected doors.I expect a timely and fair resolution.

  Customer Answer

  Date: 04/24/2025

  *********************- ********,Tx 77407 

  

  Business Response

  Date: 05/15/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. Our warranty team have explained to the Consumer that her homes structural warranty is provided by a third party, Maverick (formerly *************** ************** BBWG).  This is a transferable warranty to subsequent owners, not through Taylor Morrison, but through Maverick.  Therefore, Taylor Morrison will be taking no further action related to this claim. We have encouraged the Consumer to reach out to Maverick again as soon as possible to ensure her claim is filed and addressed with the appropriate entity. We ask that the Consumer refer to the previous communications and contact information we have provided for ******** to help resolve her concern. We ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taylor Morrison home funding is not crediting our account when we make payments. They say they cannot find our payment yet the money is coming out of our bank account and routed to them. They claim they are not getting it when we mail it or even pay directly to their website!!! They are non responsive or completely unhelpful with this issue. They continue to charge late fees every month EVEN THOUGH THEY HAVE CASHED OUR CHECKS. - causing negative effects on our credit. We need to speak to someone that can help us and not give us the run around. This is absolutely ridiculous and has been happening 2 months now.

  

  Business Response

  Date: 05/05/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. The consumer has been notified that credit reporting has been corrected, and the clerical issue has been resolved. We apologize for the inconvenience this has caused the Consumer. Please consider this matter closed. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against Taylor Morrison Home ****************** Issues:I purchased a Taylor Morrison home in the DFW area, built from scratch, but the experience has been frustrating, devastating due to construction defects, warranty mismanagement, and intimidation tactics.Layout ************* Issue: The builder moved my plot 3 feet forward but failed to replace the pipes as ***************************** Cable Damage: During excess concrete removal, a tension cable was damaged, but the builder never provided proof of proper repair.Forced Closing with Unresolved Issues: I was pressured to close on time under threat of penalties, despite issues like broken cabinets, poor backsplash work, dirty mud set, and front door quality concerns.Warranty ********************* After moving in, I submitted warranty requests. Instead of addressing them, the warranty manager argued with me, canceled my front door repair, and rejected few of my claims and behavior was rude.Contradictory Statements: The builder later claimed that only four issues were reported at closing, despite my prior email listing many defects. The rushed closing process prevented me from fully reviewing documents.Independent Inspection Confirms Issues: A ********** representative confirmed that the rejected defects do not meet quality standards but was not allowed to add them to the warranty ************************* Issues: The builder misrepresented my willingness to cooperate and indirectly threatened me against posting on social media may result in interference and co-operate by home owner.Resolution Sought:Immediate resolution of all pending issues Hold the responsible parties accountable for failing to meet quality standards and mishandling the warranty process.Assurance that no other homeowner faces similar treatment This experience has caused stress, financial burden, and security concerns for me and my family. I expect Taylor Morrisons upper management to act immediately.

  Customer Answer

  Date: 04/15/2025

  Subject: Request to Keep Address Confidential
  
  Dear BBB Team,
  I am submitting my address as part of address validation. I kindly request that my full address not be publicly displayed and be used for verification purposes only.
  Please let me know if any additional information is required.
  
  Thank you for your assistance.
  Best regards,
  Name : ***** *** **********

   Address : ********************************************

  Phone # : ***************

  

  Business Response

  Date: 06/04/2025

  Thank you for giving us the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. The Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each home is built in accordance with the building plans and specifications, industry standards, applicable building codes, our Limited Warrantys quality standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions was reviewed and accepted by the Consumer prior to closing.  
  Our **************** Director met with the Consumer and took the time to carefully inspect each concern and discuss resolutions on all outstanding items in accordance with the Taylor Morrison Limited Home Warranty and quality standards. The Consumer is accepting of the steps being taken to resolve warranty items.
  Delivering a quality home with excellent customer service remains our focus and promise to the Consumer. We thank the Consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This builder should not be recommended to anyone and buyers should be made aware of the serious problems with their houses. I have owned two other new houses in ******** and have never seen the level of problems that this one has. I made it clear when buying this house it was for doing my remote work business but one of the issues which should have taken a few days took 3 months resulting in a 75k lost and I am being charged for those contracts because this builder took there dang sweet time in repairing this specific issue. There have been about 20 visits to fix various problems often requiring multiple visits to fix each one.Buyers should be aware that they do not inspect their work. There were clear bad design problems and have heard from other owners of the similar problem but in a different way. They did not even verify utility products were working as I went a week without heat because it was not installed correctly so that it would function.I have never seen this poor of work ever in my life as this builder is doing very low quality work for what they are charging.They say they are not responsible for my financial losses but these are not ***** mistakes when you use the completely wrong size product and then clearly did not have someone do a valid HVAC inspection as it was clear this was a problem when the wall was removed so how are they not responsible for this complete incompetency?I had planned all my extra costs in the contract work that I was going to do but due to these problems I lost that completely along with one customer back billing the parent company and giving me really negative feed back for the house problem.I sent the builder a bill for the money I was contacted to get from Nov-Jan as they had that entire time to do 3 days of work but did not finish until February. They seemed to be in no rush to get it taken care of very quickly when I stated several times I had an active contract and I need this fixed so I can get done.

  

  Business Response

  Date: 04/24/2025

  Taylor Morrison values its customers and takes great pride in delivering a quality home in accordance with the building plans and specifications, industry standards and applicable building codes. Our addressed the **** duct expansion noise the Consumer mentions as the specific issue earlier this year. Although a common issue in new and aged homes, it is not covered by the Taylor Morrison Limited Home Warranty, page 42, when metal is heated and cooled it expands and contracts. The resulting ticking or crackling sounds cannot be avoided and is not covered under this Limited Warranty. However, in an attempt to resolve the Consumers concern,our team conducted multiple site visits, engaged third-party specialists, to determine the location of the duct noise and appropriate resolution. We appreciate Mr. ******* patience during this process and regret the inconvenience this caused to his remote work schedule. We understand that ********* has claimed economic losses as a result of the delay. However, as outlined in Section G7 of the Taylor Morrison Limited Home Warranty, recovery for consequential, special, economic or incidental damages including loss of use, business losses, or diminished value is expressly excluded from coverage. We apologize for the inconvenience this has caused the Consumer and ask the BBB to consider this matter closed based on the information provided.

  Customer Answer

  Date: 05/01/2025

  Their statement is very incorrect in that if it was built to specification or correctly that would make sense but my ductwork was extruding out the 2x4s where the contactor clearly stated the wrong stuff was installed through out the house. When they removed the drywall it was budging out past the wall to which they said "the builder clearly does not know how to do HVAC". This resulted in the problem needing fixed which should have taken 3 days and as a result I lost over three months worth of contracts trying to get them to get it resolved so they are financially responsible for resolving this as it was a clear design failure on their part and not something that just naturally happened. There have been several incidents resulting me losing my entire 3 weeks worth of vacation by having to be home for these excessive amount of repairs so in no way to I accept this as not being their fault for builder faults. They are clearly using legal excuses but the other reports and complaints I have heard from neighbors are all the same. This builder does not care about their products or customers and with doing such poor quality work should have their building permits revoked.

  

  Business Response

  Date: 05/13/2025

  Thank you again for allowing us the opportunity to respond to the Consumers statements. Our position has not changed based on our previous response and what is stated in the Taylor Morrison Limited Home Warranty. We again apologize for the inconvenience this has caused the Consumer and ask the BBB to consider this matter closed based on the information provided.

  Customer Answer

  Date: 05/17/2025

  This company chooses to make legal excuses for the failure in their products which the 220+ complaints against this location alone show there are not a company that should have a good rating.  They "do not care" about their customers and "do not deliver" a good product due to clear not following builder specifications and guidelines. They have failed on multiple occasions to do any inspections to make sure their products were being quality built as I have never in my life seen such poor quality or poor response from any company.  When I signed this contract I told them exactly what my intentions were and gave them plenty of time over and over again to get it resolved and they failed as if they wanted it to fail.  As a result I lost that job because the work could not be completed because of the problems in the house prevented the work.

  Once again, look at all the 220 BBB complaints and give this company the * rating they deserve as I have already told them that I had two people that were ready to sign contacts to have houses built with them but once they saw the issues they quickly went to another. This count is now 8 so this "bad reputation" will continue to spread if they don't start doing better quality work.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Taylor Morrison and were expecting a tankless water heater as half of the homes in our same community received a tankless. Come to find out a couple months before we were able to move in that title 24 regulations had caused the builder replace our tankless water heater with an extremely undersized tanked water hybrid heater. Not only did they not exhaust to outside the garage the very cold air that is exhausted from the unit but it also only allows for two baths to be filled or about three showers of 8 min or less before the water turns cold and takes over two hours to reheat. Problem one is the room directly above the garage is freezing because of the cold exhausting air from the unit stays in the garage and isnt allowed to exhaust outside of the home structure Problem two is this is a big house with an in laws suite, meaning my four kids my wife and I and our in laws all run hot water from this undersized 65gpm water heater. I have requested this get changed out for the originally planned tankless heater like my neighbors have and have received nothing but pushback from this builder. I have requested the plumbing engineering for this specific house so I can see the equation that attempted to use for this house size and expected occupancy that its built for should at minimum have an 85gpm unit not the 65gpm.Future buyers from this builder make sure and cover all basis as this builder did this change out for the own financial benefit not thinking about our actual hot water usage for this size home. Even the Rheem technician stated on the phone and in an email that this water heater is undersized and will not perform using the hybrid feature which actually causes it to be less efficient then the tankless that was originally engineered for this home.

  

  Business Response

  Date: 04/22/2025

  Taylor Morrison values its customers and takes great pride in delivering a quality home in accordance with the building plans and specifications, industry standards and applicable building codes. Our team has been in contact with the Consumer and confirmed the water heater installed is sized correctly for this home and performing as intended. The Consumer discovered that earlier phases in the community had tankless water heaters installed, but this is no longer an option. The Consumers home meets the California Plumbing Code and was designed and built with an electric water heater in order to meet compliance with California energy regulations, Title 24 and would not meet compliance with a gas tankless water heater with the rest of the homes features. Taylor Morrison has met its commitment to the Consumer regarding this concern, and we ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is for Taylor Morrison regarding the unfair practices I have encountered during my home purchase with them. I initially purchased a property located at ********************************************, and paid 10% ******* money, amounting to $48,150. Unfortunately, I later realized that there was a large transformer in the backyard, which posed a concern for me as I have an infant. I requested to cancel the purchase and receive a refund, but the salesperson refused my ********** protect my ******* money, I then requested a transfer of the ******* money to a different home ****************************************. However, they do not allowed me to do negotiation because I had already signed the initial agreement. In an attempt to recover my ******* money, I reluctantly booked the new property with additional ******* money, though I was not interested in purchasing it. I was pressured over the phone to sign the agreement quickly, which I feel was an unfair tactic.Furthermore, I was pressured to close the loan within 30 days. Initially, I was planning to go with their affiliated lender, but I later discovered that the appraisal report they provided contained properties with different floor plans and lot sizes. In addition, they included properties that were not even sold yet in the appraisal report. This leads me to believe that Taylor Morrison is engaging in unfair business practices to take advantage of customers, particularly by misleading them during the loan process and using the initial 10% ******* money to secure their own profit.I am extremely dissatisfied with the way ** is conducting their business and their unethical practices. I believe they are taking advantage of customers who may not fully understand the legal terms in the purchase agreement. I am requesting that my agreement be canceled, and that I receive a refund of my ******* money.I hope this complaint will be taken seriously, and I look forward to a prompt resolution of my issue.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from Taylor Morrison on 07/25/2023 and immediately reported that the patio door molding was missing. During our walkthrough with a warranty representative in August 2023, he documented the issue with photos, noting that the patio door was coming apart due to missing screws, making it unsafe to open.Despite submitting ticket #****** (item #*******), we received no response. On 01/03/2024, we discovered that all our warranty tickets had been marked as completed without our knowledge, though the issue was never resolved. We then submitted ticket #****** (item #*******) for the same problem. Finally, the third representative, **** ******, responded, and we submitted another ticket (#******, item #*******).The patio door was finally repaired on 08/07/2024. Since we live in another state, we assumed the molding was also fixed when the ticket was closed. However, upon visiting our property in February 2025, we discovered the molding was still missing. When we contacted 84 Lumber, they informed us that Taylor Morrison had closed the **********, our warranty has expired, and Taylor Morrison claims it is no longer their responsibility. However, this issue was reported from day one and remained unresolved despite multiple tickets and follow-ups. We request immediate resolution.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to summarize the current progress and status of the ongoing issue regarding the missing electrical wire for our whole house fan at ************************************************. This is a new construction home and the the whole house fan is currently non-functional. When the switch is activated, the fan does not operate. A team from **** company, sent by the builder, determined that the electrical wire necessary for the fan's operation is missing. Subsequently, on 02/10/2025, another team, scheduled by the builder came to further investigate the wiring. During their investigation, they confirmed that the wire is connected to the switch side; however, the other end of the wire remains disconnected and its destination is unknown. Furthermore, during this investigation, the team cut two holes in the drywall ceiling without our prior knowledge or consent. This was done without any communication or request for permission. To summarize the current situation:The whole house fan does not function when the switch is activated.A ************ confirmed the absence of the necessary electrical wire.Your team confirmed the wire is connected to the switch but the other end is missing.Two holes were cut in the drywall ceiling without our permission.The location of the missing end of the wire and the resolution to this problem remain ********** child has a health condition, and cutting into the drywall and patching it up would expose my child to chemicals and dust, which could worsen his condition. The builder refuse to provide hotel reimbursement during the repair process.

  

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to address the Consumer's concerns. Our team has met with the Consumer and our warranty team has determined the necessary steps to complete repairs. We will work with the Consumer to accommodate her family while repairs are taking place in their home. We thank the Consumer for choosing Taylor Morrison as their home builder and appreciate the Consumers patience and understanding while we complete repairs.

  We consider this matter addressed and ask that, based on the information provided, the BBB similarly considers this matter closed.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem began in 2022 when we bought this house from Taylor Morrison in ********* Subdivision in *********, **. We put in a ticket in 2022 and spoke to the manger over the warranty department and his assistants of the issues we were having when they visited our house. The main problem was we have several roof tiles that were never properly secured when the house was built. Because of this issue we have severe water damage on the inside of the house on the first floor wall and the second floor ceiling. 1) issue has caused the ceiling to bulge and peel with on the second floor / the ceiling was fixed but never painted and the problem was never fixed because they never looked at the roof or the attic to see where the water was coming from. They only patched up the ceiling. 2) issue is I have been shocked on several ocasions from an outlet on a wall on the first floor where the water cotinues to flow down and it also has caused a small eletrical fire with smoke.We have contacted Taylor Morrison and told them that we know what the problem is as we had 4 roofing companies to come out. We were told by all 4 roofing companies that the ***** were NEVER SECURED. The Taylor Morrison Warranty people keeps giving us the run around saying a roofer is coming and we have not seen or heard from a roofer. We call Taylor Morrison and get the same story everytime. We need help this is a 2022 issue that was never resolved. They need to come out and secure the roof tiles that were never secured when the house was built.

  

  Business Response

  Date: 04/08/2025

  Taylor Morrison thanks the BBB for the opportunity to respond to this complaint.  Taylor Morrison values its consumers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year. In a show of support of its consumers after closing, Taylor Morrison Limited Home Warranty Program is designed to provide our consumers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  

  
  We have been in communication with the consumer, since the filing of this complaint, and the roof tiles in question were replaced on 2/24/25 to the consumer's satisfaction.  

  
  Delivering a quality home with excellent customer service remains our focus and promise to the consumer. We thank the consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved. 

  
  

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this has been resolved to our satisfaction.. Thank you, Taylor Morrison for making this right and resolving the problem.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, my wife and I signed a purchase agreement with Taylor Morrison (Raleigh Division) for **************** 120 (********************************). We paid a deposit of $10,000 after we signed the contract (Paid $5,000 on 7/22 and the other $5,000 on 9/21). After we discovered that both poles on the front porch were bent, the construction superintendent explained that 50% of the pole materials would likely be bent and repeatedly emphasized that it was a material issue. First, I was unhappy that both poles were bent. Second, ***** mentioned that 50% of the poles he uses have similar material issues. Third, despite assuring us he would perform several rounds of quality checks, ***** did not follow through on his promise.After I contacted the management team, they rejected my request to withdraw from the contract and refund my deposit. Instead, they completely ignored me, even as I repeatedly requested to speak with higher-level managers. As customers, our interests have been severely harmed, as no one in the company seems to care about our concerns. We are seeking to have our deposit refunded and to withdraw from the contract based on the companys actions and attitude.