Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison - Sacramento Division

  81 Blue Ravine Rd Ste 220 Folsom, CA 95630-4735

  
• 

  Taylor Morrison - Tampa Area

  3922 Coconut Palm Dr Ste 108 Tampa, FL 33619-1389

  
• 

  Taylor Morrison - Jacksonville Division

  227 Annies Pl Jacksonville, FL 32218-2783

  
• 

  Taylor Morrison - Dallas Division

  6735 Salt Cedar Way STE 200 Bldg 1 Frisco, TX 75034-9881

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following hurricane Mikton, I had my roof inspected for damage. There were two missing cap tiles as a result. However, he found about 30 tiles that were not even attached, cracked tiles and tiles improperly sealed. He stated this was result of "shoddy" workmanship and Taylor Morrison should ***air. House was purchased 1.7 yrs prior to this. I submitted request to warranty ***** He sent original roofers and they were here all of 2 minutes and said it was hurricane damage. Warranty *** told me to get 3rd roofing inspection which I did. He also said the bulk of it was result of poor workmanship and tiles were never seated and attached properly but he didn't want to "trash" roofer in ***ort. He also said TM should be accountable for this. If he fixed, ***air cost *******. I again submitted to warranty and he ***lied house outside of 1 yr warranty so nothing would be covered. So why did he request I get another inspection and why should TM not correct poor quality work??? This has been going on for over three months now and I am overly frustrated with TM's lack of responsibility and accountability. Pictures available at *****************************************************

  Customer Answer

  Date: 01/28/2025

  Address is *************************************** which is in the *********************** community.

  

  Business Response

  Date: 02/24/2025

  Taylor Morrison would like to thank the BBB for the opportunity to respond to this customers complaint.  ******************** values its customers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year.  In a show of support of its customers after closing, ********************* Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each customers home is built in accordance with the building plans and specifications, Residential Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement.? Each provision is reviewed and accepted by a prospective buyer before closing on a Taylor Morrison home.

  Since the filing of this complaint, Taylor Morrison had the original roofing contractor visit the home and complete the repairs to the roof tiles.  They also had to order ridge cap material and planned to return to the home for the ridge cap replacements once that material is in.

  We thank the customer for choosing ******************** as his home builder. We consider this issue resolved and ask that, based on the information provided to the customer supporting the foregoing, the ******************** similarly considers this matter closed. 

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company misled me and has conducted fraud in a real estate transaction. I have contacted them and an attorney to discuss reparations.

  Customer Answer

  Date: 01/28/2025

  I attempted to purchase a home from Taylor Morrison. The salesman conducted fraudulent real estate practices and misled me during the sale resulting in me losing $*****. He told me that points were paid by the builder and after seeing what the bank sent me, said I would also receive 10k in closing costs. After confirming this multiple times I signed the contract for the home. In January I saw the bank tried to have me pay for the points which I went back to the salesman and he said he made a mistake. His mistake which he admitted to was the sole reason I signed the agreement and his fraud/misleading me has cost me ***** as I will not be proceeding with the sale 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently closing on a house in Jacksonville, Fla. The house is advertised with a lania on the back of the house. They tell me that they never put any covered patios on any of the houses because know one wanted them. We'll I want one and I don't think they should be allowed to say they come with the house if it's not true

  

  Business Response

  Date: 03/19/2025

  Taylor Morrison would like to thank the BBB for the opportunity to respond to this customers complaint.  ******************** values its customers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year. 
  

  The customer selected a home that was substantially complete at the time of purchase and was viewed by the customer, multiple times, which showed that the home did not have a lanai but rather had a patio.  The home plan also reflected that it had a patio.  Further, several disclosures in the Purchase Agreement Package indicate that a home already under construction at this stage is not eligible for structural changes.   Lastly, all of Taylor Morrisons marketing material contains the following disclaimer: All information (including, but not limited to prices, views, availability, school assignments and ratings, incentives, floor plans, site plans, features,standards and options, assessments and fees, planned amenities, programs,conceptual artists renderings, and community development plans) is not guaranteed and remains subject to change or delay without notice.  After the customer filed this complaint, ******************** contacted the customer immediately and explained to him this disclaimer, and why his home does not include a Lanai.  The customer understands and has since closed on the home, and the complaint has been resolved.

  We thank the customer for choosing ******************** as his home builder. We consider this issue resolved and ask that, based on the information provided to the customer supporting the foregoing, the ******************** similarly considers this matter closed. 

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an inexperienced buyer, and the community sales manager in ********, ** took advantage of it, he coerced and forced me into putting 10K down under the impression to "RESERVE" a house, but never told me or let me aware that this 10K will be lost if the loan doesn't go throughwhich in my case, it was something completely out of my control. He had me sent the money even before sending out the purchase contract, and never mentioned anything about the non-refundable clause in the contract.

  

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to respond to the Consumers concerns. Unfortunately, the Consumer was unable to provide the necessary documentation for final loan approval in November 2024, therefore, Taylor Morrison has retained the ******* money deposit per the terms of our purchase agreement that was reviewed and signed by the Consumer in June 2024. In good faith, we have offered the Consumer the opportunity to use the ******* money deposit towards a new home purchase within the next 12 months, otherwise we will retain the deposit. Based on the information provided, we ask the BBB to consider this matter closed.

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new home from Taylor Morrison on March 27 2024. Personally this was one of the worse mistakes I have made. I have to suffer through the following problem:1) The front door had so much space under the door that I had like ***** dead love bugs on my tile floor, every day for several days they came 3-4 times already to try to fix it and still can see light coming thru. I guess I gave up on the front door.2) Shower door will open while taking a shower, they have been here 3 times and not only not fix it has got worse (if you can believe it). The last I was told is they have to tear down the wall and redo it. (no thanks) I came up with a temporary solution.3) The last straw came this week when I turned the heat on to just take the chill out and the smoke alarm goes off and wont stop until I turned the heat off.Oh yeah the sprinkler box not setting correct, i was told by Taylor Morrison "not our problem"After all the times I talked to someone at Taylor Morrison I really don't expect to hear too much if anything at all from anyone.Regrettabley your **** ***** ******************** ************ (Just in case)

  

  Business Response

  Date: 01/23/2025

  Taylor Morrison values its consumers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our consumers with an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  

  Since the filing of this complaint, Taylor Morrison's Area Warranty Manager has visited the home to inspect the concerns brought forth by the consumer.  Following this visit, the framing contractor has been scheduled to inspect the master shower door enclosure to determine the proper repair, a new weatherstrip and threshold has been ordered for the front door concern, and the consumer was assisted regarding how to program the sprinkler system.  The furnace was found to be operating normally, and it was explained to the consumer that when turning on a furnace for the first time, it is normal for gas burn-off to occur, which can sometimes cause sensitive smoke detectors to activate.

  In light of the foregoing, Taylor Morrison respectfully requests that this complaint be closed, as the consumer's concerns have been addressed and are in progress for completion.

   

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past two years, I have experienced significant disappointment with my Taylor Morrison-built condo, particularly as a resident of the lower level of a stacked unit. Despite being informed during the sales process by a sales agent that the buildings resiliency channels would prevent excessive noise from upstairs neighbors, I have discovered that this is not the case. I can clearly hear my upstairs neighbors whenever they walk, which is both annoying and unacceptable given the premium I am paying for this unit. The construction quality of the building is also disappointing and falls short of expectations. I have attempted to submit warranty tickets for minor issues, but the Taylor Morrison team has consistently demonstrated a lack of accountability and has actively avoided addressing these concerns.If it were possible to attach videos of the noise Im able to hear to this complaint Id have plenty of clips to choose from, but it looks like it only gives me the option to attach images.Again, Im just disappointed on the quality of the build and I just wish Taylor Morrison would remedy the issue without it costing me personally.

  

  Business Response

  Date: 01/21/2025

  Complaint#********: **** ******

   

  Taylor Morrison values its customers and takes great pride in building a quality home. The Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each home is built in accordance with the building plans and specifications, industry standards, applicable building codes, our Limited Warrantys quality standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions was reviewed and accepted by the Consumer prior to closing.  

   

  As the consumer mentions, he was informed during the sales and buying process about the nature of the product he was purchasing. It is important to us that we inform our buyers and set the proper expectations prior to purchasing a home with us. In the Community Disclosure Addendum regarding Sound Transmission and Attenuation that was signed by the consumer, it states, "Buyer may hear noises from outside the Home and from other homes within the Community. Elimination of all sound transmission between homes is impossible to attain and is not promised by Seller. The Home will be subject to sound and noise transmission from the surrounding homes as well as from surrounding and adjacent properties resulting from, among other things, walls, floor-ceiling construction, plumbing lines and systems, jetted tubs, ventilation ducts, foot traffic, and ************* Buyer may find that low frequency sounds (such as those produced by bass stereo equipment) are more audible between homes than high frequency sounds. The decibel level of certain sounds is so high that it is impossible to prevent these sounds from traveling into or between homes. Buyer is advised to consider Buyers sensitivity to sound, as such sensitivity may impact Buyers decision to purchase the Home."

   

  According to our records, we have not received any communication from the Consumer regarding noise transfer since the home closed on December 22, 2022. Taylor Morrison has met all building code requirements for this home and are confident in the construction quality. Our team has also reviewed all warranty claims submitted by the Consumer, and determined that all warrantable issues have been addressed according to The Taylor Morrison Limited Home Warranty.

   

  We are disappointed to hear we have not met the Consumer's expectations, but we thank the Consumer for choosing to build with Taylor Morrison. We thank the BBB for allowing us to address the Consumer's concerns and consider this matter closed.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Tuesday before Thanksgiving my ******* Microwave and Oven went down. Screen dark. **/Assurant Warranty assigned Nite Owl Svc. They could not respond until the following Monday. Thanksgiving dinner for guests cancelled. After review without pulling out the appliances, said it might be electrical and could not be serviced by them. I contacted **. ****** they arrived on Tuesday and again on Wednesday. **. ****** and wasted food, the cost to me is ~$2.5K. Refund due from Taylor Morrison. I have all documents, photos, and food receipts. After ** sparky removed the microwave and observing the connections for both the oven and the microwave, found that the microwave and oven wires were melted in the junction box. I found that the electrical done for the microwave was tapped off of a 40 amp oven circuit which is not up to code. The microwave needs to be on a dedicated 20 amp circuit to protect the wiring and the appliance itself. The reason why both appliances had stopped working was because the wire for the microwave was too small for the 40amp breaker causing it to heat up and melt, causing the oven and microwave connection to fall apart. For today I was able to remove the wiring going to the microwave and get the oven working properly, we will be returning tomorrow to run a dedicated circuit to the microwave which will be on a Qo 120 AFCI breaker. port the dollar amount.

  

  Business Response

  Date: 01/29/2025

  Taylor Morrison thanks the BBB for the opportunity to respond to this complaint.  Since the writing of the complaint, Taylor Morrison has researched the concern and ultimately determined the right thing to do was to reimburse the homeowner for the service calls and repairs they initiated for the electrical issue.  The homeowner is very happy with this outcome, and in fact stated that they have contacted the BBB to remove the complaint and also stated they have left a 5 Star review on the BBB website stating why.

  In light of the foregoing, Taylor Morrison respectfully requests that this complaint be closed.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim under Floridas Hidden Defect Law. The tile roof was installed not correctly, a ton of tiles already shifting, no FOAM was attached ( tiles can just be lift). The house is only just 6 years, we have ******** denied my claim against roof defection, they claimed warranty is only for 1 year.According to the ******************* building code, a roof is considered a "structure" as it is regarded as a key structural component of a building, meaning any work done on a roof requires permits and must comply with building code regulations regarding structural ************ addition to filing a claim under your ten-year limited warranty, I am filing this claim under Floridas Hidden Defect Law.Attached is the roof inspection report completed by *************** on September, 24 2024. Please note that in addition to broken tiles, Flashing Roofing cement was used instead of the adhesive required by the Florida Building Code, 5th Edition, namely Adhesive foam, where fasteners were not used. TM need to get this fix.

  

  Business Response

  Date: 01/23/2025

  Taylor Morrison values its consumers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our consumers with an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  
  
  When the consumer submitted their roof claim to Taylor Morrison, Taylor Morrison did provide them with the details of the Limited Home Warranty, the original installers information, and asked for or a copy of the roof inspection report mentioned in the consumers claim so that Taylor Morrison could review it.  Instead of sharing the inspection report with Taylor Morrison, the consumer elected to submit this BBB complaint.
  
  Taylor Morrison had the roof inspected by the original installer on 11/25/24.  The installer did find several slipped tiles and attempted to schedule the required repairs,however the consumer denied the repairs, communicating that they were only interested in the inspection at that juncture.  Taylor Morrison has not been contacted by the consumer since the inspection and attempt to conduct repairs occurred.  In light of the foregoing, Taylor Morrison respectfully requests that the BBB close this complaint.

  Customer Answer

  Date: 01/28/2025

  In reply to Taylor Morrisons assertion that I did not submit the roof inspection to them for review is inaccurate. I sent Taylor Morrison the inspection report on 10/31/2024. What Taylor Morrison did not mention in their reply is that my roof has at 15 tiles that have slid out of place. The loose tiles are in different areas of the roof. In my opinion, the only way this could happen is if no adhesive foam was applied under the tiles or roofing cement was used in violation of the Florida building code. Which, in effect, will make the entire roof defective.
  
  
  There are over 45 tiles shifted on the roof, TM offer to fix that side of the roof but what about the other side of the roof, they can't be done differently. They need to replace the whole roof tiles.
  
  
  And, there are other homes in my community who have same exact issue as I have with my roof.

  

  Business Response

  Date: 03/07/2025

  Taylor Morrison has arranged for a 3^rd party independent engineer to inspect the roof of the home, the inspection is scheduled for March 25, 2005, and the consumer is aware.  The results of the inspection will dictate if repairs are required, and if so, whether Taylor Morrison is responsible for such repairs. 

   

  Taylor Morrison thanks the BBB for the opportunity to respond to this complaint, and in light of the aforementioned, respectfully asks that this matter be closed.

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter is to inform you that my claim on defected tile roof installation, dated October 31, 2024, was denied under your 1-year ********** Warranty. TM stated that roof is not considered a structure.According to the ******************* building code, a roof is considered a "structure" as it is regarded as a key structural component of a building, meaning any work done on a roof requires permits and must comply with building code regulations regarding structural ************ addition to filing a claim under your ten-year limited warranty, I am filing this claim under Floridas Hidden Defect Law.Attached is the roof inspection report completed by Bayside Roofing on September, 24 2024. Please note that in addition to broken tiles, Flashing Roofing cement was used instead of the adhesive required by the Florida Building Code, 5th Edition, namely Adhesive foam, where fasteners were not used. I would like your company to address the hidden and visual defects immediately.

  

  Business Response

  Date: 01/23/2025

  Taylor Morrison values its consumers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our consumers with an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  
  
  When the consumer submitted their roof claim to Taylor Morrison, Taylor Morrison did provide them with the details of the Limited Home Warranty, the original installers information, and asked for or a copy of the roof inspection report mentioned in the consumers claim so that Taylor Morrison could review it.  Instead of sharing the inspection report with Taylor Morrison, the consumer elected to submit this BBB complaint.
  
  Taylor Morrison had the roof inspected by the original installer on 11/25/24.  The installer did find several slipped tiles and attempted to schedule the required repairs,however the consumer denied the repairs, communicating that they were only interested in the inspection at that juncture.  Taylor Morrison has not been contacted by the consumer since the inspection and attempt to conduct repairs occurred.  In light of the foregoing, Taylor Morrison respectfully requests that the BBB close this complaint.

  Customer Answer

  Date: 01/28/2025

  In reply to Taylor Morrisons assertion that I did not submit the roof inspection to them for review is inaccurate. I sent Taylor Morrison the inspection report on Oct 31st, 2024 what Taylor Morrison did not mention in their reply is that my roof has at 15 tiles that have slid out of place. The loose tiles are in different areas of the roof. In my opinion, the only way this could happen is if no adhesive foam was applied under the tiles or roofing cement was used in violation of the Florida building code. Which, in effect, will make the entire roof defective.
  
  
  I have not received a written report to state that my roof has been adhesive down by foam since the roofer that Taylor Morrison had come over to do the inspection.
  
  
  And, there are other homes in my community who have same exact issue as I have with my roof.

  

  Business Response

  Date: 03/07/2025

  Taylor Morrison has arranged for a 3^rd party independent engineer to inspect the roof of the home, the inspection is scheduled for March 25, 2005, and the consumer is aware.  The results of the inspection will dictate if repairs are required, and if so, whether Taylor Morrison is responsible for such repairs. 

   

  Taylor Morrison thanks the BBB for the opportunity to respond to this complaint, and in light of the aforementioned, respectfully asks that this matter be closed.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The closing date for my home was 6/28/2024. At that time I was told that all problems found at the walk through would be addressed within two weeks following the closing. It is now 4 and 1/2 months since the closing and I am still contacting the warranty **** for repairs. This company uses subcontractors/contractors who are hiring unskilled laborers and sometimes there are more problems after the fix than there was previously. Such things as air conditioner low by 1/2 of the amount of freon required was found by the tech working for the installer. The installer has been to my house 4 times to fix various problems associated with the unit but can't find the leak. A maintenance company came to change filters that are in the ceiling and I questioned them about this problem. ********** that changed the filter found a defective evaporation coil which I reported to the warranty **** that addressed the issue with the A/C original installer. The filter changing company even made a video for me to show the installer and the employees heard and saw when the leak detector found the leak. The installer sent their employees again but their excuse for not finding the leak was that their detector was older than the other company's device! This A/C unit has not been working correctly in the 4 and 1/2 months since I closed. Another problem not addressed is rain water accumulating in concrete indentations of my lanai which during hurricane season was very near my glass patio doors and I feared would enter into my home. This also is an ongoing problem that needs professional fixing since the builder's subcontractors have not been able to fix the problem despite several attempts. There are several other cement related issues with my garage cracks and missing cement in front, master bathroom shower door that do not fit properly, insulation in the attic has been displaced and fallen into other rooms so that needs replenishing, etc. The builder is not keeping his en

  

  Business Response

  Date: 01/07/2025

  Thank you for the opportunity to respond to this consumer's complaint.  Taylor Morrison values its consumers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  
   
  We apologize for the length of time it has taken to complete the full list of items. Some of the items the consumer mentions have been addressed, and those that are not yet completed are documented while the ******************* works diligently to bring the items to completion.  Regular communication is taking place while our team remains committed to quality and to completing the outstanding warranty items as efficiently as possible. We appreciate the consumers patience.
   
  Delivering a quality home with excellent customer service remains our focus and promise to the consumer. We thank the consumer for choosing Taylor Morrison and ask the BBB to consider the closure of the complaint, since Taylor Morrison has acknowledged the consumer's warranty claims and home concerns and has provided information regarding our efforts to complete the work.

  Customer Answer

  Date: 01/07/2025

  Because of the unreasonable length of time that this builder has taken to address his poor building practices, it is troublesome and extraordinary to think that I would agree to close this complaint.  If I saw a change in the process and the subcontractors were actually showing up to fix the problems and then problems were actually fixed, I would feel more charitable, however, after going into  the Warranty Portal last week, I found that the warranty issues still not addressed were deleted from the database indicating that they were completed.  They were not even started and then to find that they were deleted is unacceptable and deceitful.  The warranty department knows that there are more unhappy elderly home owners and some of them have been dealing with their problems for two years without resolve.  Unconscionably bad business practices are being hidden by employees or managers so that Taylor Morrison can continue to build homes with hopes that the old people in the 55+ homes will hire outside sources to fix problems.  Not going to happen to this 75 year old gal.  I want all the problems fixed appropriately by the builder as promised at the walk through and closing.  I would discourage any elderly home buyer from purchasing their last home from this builder.

  I appreciate the help received from the lovely BBB personnel who have taken the time to conduct follow up and to help the elderly who live at ********* in the Traditions section of *************** 

  ****** ******

  

  Business Response

  Date: 01/30/2025

  Taylor Morrison thanks the BBB for the opportunity to respond to this consumer's rebuttal.  Taylor Morrison is working very hard to address the consumer's open warranty items.  All of the items are in progress to be repaired and most are already scheduled.  There are some items that are not covered by the Limited Home Warranty, and a full explanation regarding why they are not covered is always explained to the consumer at the time of denial.

  Due to the fact that the consumer's open warranty items have been acknowledged and are in progress and/or are scheduled for repairs, and that we fully intend to fulfill our warranty obligations per the Limited Home Warranty, Taylor Morrison respectfully requests that the BBB closes this complaint. 

  Customer Answer

  Date: 01/31/2025

  I have not received explanation as to which items in the warranty complaints were not honored and why.  The pitch on the lanai has not been resolved and water still puddles after it rains rather than draining, the hole in the garage door panel supposedly was ordered 7 months ago but never received and door remains damaged but erased from the portal 3 times, and there is no insulation in my attic any more because of numerous attempts by the A/C subcontractors to find a leak.  There are other issues not addressed and until fixed the complaint should remain open.