Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison - Sacramento Division

  81 Blue Ravine Rd Ste 220 Folsom, CA 95630-4735

  
• 

  Taylor Morrison Inc-Portland Division

  703 Broadway St Ste 710 Vancouver, WA 98660-3308

  
• 

  Taylor Morrison of Florida Inc.

  2600 Lake Lucien Dr Ste 350 Maitland, FL 32751-7489

  
• 

  Taylor Morrison of Nevada

  1980 Festival Plaza Dr Ste 200 Las Vegas, NV 89135-2930

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Taylor Morrison.Getting warranty items fixed has been a massive issue, with the warranty *** arbitrarilary closing tickets saying they were unable to contact me. I have literally walked by the warranty within days of having my tickets closed with a comment of **************** seems to be a policy of ****** Morrison to close all tickets out of hand when first opened, forcing the customer to have to escalate.

  

  Business Response

  Date: 08/27/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home as well as providing an appropriate and convenient method for asserting warranty claims according to *********** Home Warranty Program. We address warranty items promptly and after contacting the Consumer 3 times with no response, the warranty claim was closed. Our team has been in contact with the Consumer, and we apologize for any confusion regarding our process. As of today, 8/27/25, all warranty items have been completed, and the Consumer has signed off on the claim. We thank the Consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HI,I am the home owner of the Taylor Morrison in reserve at looking glass and address was ******************************************** drive way concrete was damaged and submitted the warranty ticket. I did not get any response on the ticket. recently my 10 months walk trough done and with warranty person **** ******* and told that his manger will inspect and resolve the issue. No one came to my house for inspection and today he send an email with warranty attachment and it will not cover. **** ******* will not professional and telling false statements and not resolving the issue. I am second home owner and my 1st home also Taylor Morrison and I don't have any issues. I trusted the Taylor Morrison and brought second million dollar home with Taylor Morrison and warranty person behaving unprofessional and resolving the issue. Please take this serisoly and resolve the issues.

  

  Business Response

  Date: 08/29/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home as well as providing an appropriate and convenient method for asserting warranty claims according to *********** Home Warranty Program.
  We have been in contact with the Consumer and although the concrete concerns are not covered by our Taylor Morrison Limited Home Warranty the concrete trade partner is willing to help and will work with the Consumer to resolve.
  We thank the Consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved. 

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved in two this house about two months. I have been having multiple issues at the house. I have tried to reach warranty and submit the ticket. I don't hear back from anyone. I bought the house Tripointe. I have never had this house issue ever and always someone follow up on the issues.

  

  Business Response

  Date: 08/08/2025

  Thank you for giving us the opportunity to respond to the consumer. Our **************** Director has been in touch with the Consumer and explained that pest control is a homeowner maintenance item and not covered by the Taylor Morrison Limited Home Warranty. He also confirmed with the Consumer that since the complaint was filed, he was contacted by the warranty team within ***** hours of receiving the warranty ticket and did help address his concerns. We believe we have addressed the Consumers questions and concerns and ask the BBB to close this complaint. 

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our new Taylor Morrison home on March 5, 2025. Within the first week, we noticed a consistent puddle forming near the air conditioning unit. We submitted Warranty Ticket #****** on March 23. Taylor Morrison responded on March 24 blaming irrigation, but we had already shut off the sprinkler system. The puddle persisted without rain, clearly indicating a grading issue.We submitted multiple updates with photo evidence (March 17, April 2, April 21), showing water pooling in the same location. No action was taken other than stating it was "being monitored." On May 9, an electrical conduit was installed on the side yard for future pool work, but this occurred seven weeks after the original grading complaint. The conduit is a 1" pipe placed to the far left and nowhere near where the puddle forms.Despite continued documentation in May and Juneincluding June 2224 when the sprinkler had been off for weeks and no rainfallTaylor Morrison continues to deny responsibility. On June 25, four representatives visited the site. Instead of acknowledging the clear pre-existing condition, they claimed the grading was affected by the pool conduit and said we would need to pay out of pocket to fix it.Our survey confirms a 3.6% rear slope, which supports drainage toward the backexactly where water is collecting. The builder either improperly compacted or failed to grade correctly. Taylor Morrison is refusing to honor warranty coverage despite clear evidence the issue is unrelated to pool work. We are seeking immediate repair of the swale and written confirmation that this is covered under warranty.

  

  Business Response

  Date: 08/28/2025

  Thank you for the opportunity to respond to this customer's complaint.  ******************** values its customers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide an appropriate and convenient method for asserting claims, to ensure that each customer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.?? 

  After further review, the ******************* agreed to make adjustments to the grading of the swale, as well as installing 2 catch basins to assist with the drainage.  Delivering a quality home with excellent customer service remains our focus and promise to the customer. We thank them for choosing ******************** and ask the BBB to consider the closure of the complaint, since Taylor Morrison has acknowledged the drainage concerns and has provided information regarding our efforts to complete the work. 

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a brand new home from Taylor Morrisona builder that claims to be the number one ranked in the nationtwo years ago. Within two months of moving in, during the first rainstorm, multiple windows began to ********, two years in, my ceiling is leaking. Upon investigation, it has been determined that two attic vents are allowing rainwater to enter the home. This water damage has now spread to the ceiling of a room where the leak is coming in around the ceiling fan. This poses a severe safety hazard. Water near electrical fixtures could easily result in electrocution, endangering the lives of everyone in the home. The idea that such a fundamental design flaw or installation error could put lives at risk is horrifying.What is even more troubling is the lack of accountability and urgency shown by the builder. This company appears far more interested in profits and satisfying shareholders than in ensuring the safety and well-being of the families who trust them to build their homes.Homeowners should not have to live in fear that their new, supposedly high-quality homes are ticking time bombs of water damage and electrical danger. I am seeking immediate resolution of this issue, including a full inspection of my home, proper repair of all defective construction, and a formal acknowledgment from the builder taking responsibility for these failures.This experience has been deeply distressing, and I am sharing this complaint in hopes that it prompts actionand also serves as a warning to others considering this builder.The supporting documents dont allow videos but I have uploaded a screenshot. It doesnt do justice. I have videos of water dripping down the ceiling fans leaking to my computers

  

  Business Response

  Date: 06/18/2025

  Thank you for allowing us to address the Consumers concerns.  In a show of support of its customers even after closing, ********************'s Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each valued customers home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.
  
  The Consumer mentions window leaks occurred shortly after closing and repairs were completed immediately. According to our records, we have not received a warranty claim regarding a roof leak until receiving this BBB notice. The Consumer closed on the home, April 28, 2023, which is beyond the one-year warranty coverage on roofing. The Austin area has also experienced horrific storms over the last few months, hail, 60-90mph wind and driving rain, and tornadoes. Storm damage is not covered under the Taylor Morrison Limited Home Warranty. Due to the age of the home, routine maintenance is suggested, especially after severe storms. Additionally, wind driven rain can enter through roof vents, but this typically does not occur during normal rain events.
  
  We thank the Consumer for choosing Taylor Morrison as his home builder. We respectfully request that the BBB consider this matter closed based on the information provided. 

• Initial Complaint

  Date:05/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a contract for a home with Taylor Morrison on 2/10/2025 for *********************************************** ****** Tx for a purchase price of *******. The Taylor Morrison representative was ****** *******. Our closing date was set to be on or about 5/9/2025. In the months between signing our purchase agreement and closing of the property the builder began to drop prices on the same exact property being built on that street and on other streets in the neighborhood (same model size etc). The price was dropped by over $18000. Wanting to continue with the purchase but not wanting to purchase a property that was already depreciated by almost $20,000. We asked the builder if they would honor that price for our home which is the same exact model or if alternatively, we could back out of the purchase of our home and purchase the home that was for sale for $18,100 less. That address was ******************************************* two streets over in the same neighborhood. Our goal was to continue to work with the builder and purchased the home, either of them. not to lose $18,000 in the process. We had already paid a $10,000 deposit and simply wanted to transfer that deposit from one home to the other. Both of these requests were made in writing by our realtor as our representative. We got constant runaround, delayed responses, or in some cases no response. After much stress and extremely poor customer service and flexibility on behalf of the builder, we decided to withdraw from the process because we were going to be $20,000 in the whole versus our deposit. In writing, we provided written detail that we were withdrawing from the property, and they then asked us to sign a form, saying that they werekeeping our entire deposit because we did not meet the terms of the agreement, even though we were simply trying to transfer it to another property And for us to sign a paper that we would not publish a poor review of them. We have signed the papers and we are looking for restitution of our $10,000 deposit.

  

  Business Response

  Date: 08/11/2025

  Our team received a request from the Consumer for a price reduction after they entered into a fully executed contract.  We responded to the Consumers realtor and let him know that we would not be adjusting pricing on an existing agreement as we do not renegotiate executed contracts. As Americas Most Trusted Builder, we always abide by the agreement to guarantee fairness and consistency for all our clients and to ensure the integrity of our agreements. Allowing for renegotiations in our contracts could set a precedent that could complicate business practices and negatively impact our buyers. The real estate market reacts to economic and other conditions that may cause the price of housing to fluctuate. The purchase price of housing may increase or decrease depending upon current market conditions, which are beyond the control of Seller. We encourage the Consumer to reference the purchase agreement, section 1.9 in the General Disclosure that covers the details of this matter.
  Unfortunately, the Consumer ultimately decided to cancel their contract. They were already approved and therefore not a candidate for a return of ******* money. This was clearly outlined in the signed agreement. 
  Thank you for the opportunity to respond to the Consumer and provide details to support the terms of the purchase agreement. We ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've paid escrow toward the build of a new home with Taylor Morrison. They've connected us with their home financing company for the mortgage loan. From the very beginning, we've had issues. The original loan officer who was assigned to our case gave us completely wrong numbers which could not be explained. We were assigned another loan officer.I was told that my credit score had a negative **** on it and that I needed to satisfy the issue. I paid this off (September 2024). This, however did not change the **** score that is being pulled by the lender. I was then told that the collection had to be REMOVED from the credit score. I'm still fighting with the creditor to have this deleted from my credit reports.We've had NO communication as to what the rates are doing. We've had to monitor them ourselves on a daily basis. In early April, when the rates were as low as 6.33% (prior to a buy down to 5.33% a the builder's expense) we inquired about locking in our rate. Our loan officer did not suggest a lock in, but instead said she wanted to see if my wife would qualify for the loan by herself. We never heard back from her and the rates went up over 7% less than a week later.Additionally, we've been quoted rates for a 740 credit score. After 8 months of working with this company, we were FINALLY advised that there is a higher credit tier (800) for which we could get an ever lower rate. Prior to this, we were lead to believe that 740 was the best credit tier that we could expect. Had we known, we would have proactively told them to lock the rate in when it was 6.33%.At this point, the very best that we're being offered is 6.85%. With child care, the is putting the mortgage out of reach for us.

  

  Business Response

  Date: 06/03/2025

  Mr. ******, thank you for bringing your concerns to our attention and allowing us the opportunity to respond. We take our customers experiences seriously and treat all matters of this nature with the utmost urgency and sincerity.

   

  In your complaint, it was noted that issues arose from the beginning of the prequalification process. On September 3, 2024, our Area Manager, personally spoke with you to address concerns regarding figures provided during the prequalification stage. Following that conversation, he assigned a new Loan Consultant to your loan and expressed appreciation for the opportunity to regain your trust.

   

  We understand that navigating interest rates and market conditions can be challenging and stressful and our Loan Consultant has been working with you to identify the best option for your specific financial situation.  On April 17, 2025, she had a conversation with you, your wife and your realtor and suggested removing you from the loan application since your wife had the higher credit score and could obtain a lower interest rate.  This suggestion was declined.  Our Loan Consultant continued to work with you and referred you to our ARO program to explore possible score improvement opportunities.  Rates have been quoted as low as *****% utilizing a portion of the seller credit to buy down the rate but have not been accepted.

  
  Our pricing is dictated by Investors in the secondary market and there are loan level pricing adjustments (LLPAs) added and subtracted based on the specific characteristics of the transaction. These characteristics include but are not limited to credit score, loan-to-value, loan purpose, occupancy, program and term of loan.

  Throughout the mortgage process, our Loan Consultant and Client Coordinator maintained regular communication with you individually and jointly, and on other occasions in conjunction with your Realtor. This communication occurred through various channels, including phone calls, emails, and text messages.

   

  We remain committed to supporting you through every step of your home financing journey. We value your trust and are here to help.

• Initial Complaint

  Date:04/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14, 2025, I agreed to purchase a new construction townhouse with Taylor Morrison ******* builder. I left a 5000 deposit. I was supposed to close in feb; however, I could not due to surgery. It was rescheduled for March; however, just before the closure, the loan officer secured me a better loan with lower interest, so we did not close. In April, the Loan officer changed the loan to an *** loan with better numbers and interest rate. On April 5, I noticed that Taylor Morrison drastically reduced their home prices, including closing on my next door neighbor for *******, ****** below my purchase price of *******. I contacted the Taylor Morrison sales *** and asked them to match that price because I would be under water if I closed at ******* and the rest of the homes in the community were going for ******* and ******* for the same home as mine. I told them that it doesn't make sense for me to close at that price because I would be losing equity. On April 8, Taylor Morrison emailed me and offered me ******* with ****** closing cost credit; however, I needed to close by Friday, April 11, or I would be in default. I accepted the offer and told them in the email that to make sure the loan officer makes things happen because I can't control closing dates, financing, etc. Throughout the week, I never heard from the loan officer or anyone until April 11 at 453 PM, I received a (**) closing disclosure for ******* and other closing numbers. I received this email at 453 PM, and when I called the loan officer to review the ** with me, he never picked up the phone, returned my messages, or emails. My real estate agent also tried to reach out to everyone in Taylor Morrison however, nobody responded to me or my real estate agent. We never heard back from anyone about the closing dates, distribution of funds, or anything. I then received a cancellation agreement to sign, in which I never cancelled or was in default of anything. Finally, if anyone defaulted, it was them.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage originally occurred in July - August 2024 timeframe. Taylor Morrison was notified at the beginning of August 2024.We have contacted The City of ************ and told that the permit is NOT closed for Grading, Erosion, Sediment Control (GESC). The bottom line is Taylor Morrison is responsible for drainage and erosion mitigation in the open area outside of our back property line. This has been documented with The City of ************ and ****, Taylor Morrison ***************** and ***** *****, Taylor Morrison, were both notified. In addition, we have provided a quote for the repair of the backyard landscaping due to Taylor Morrison not performing adequate drainage and erosion mitigation or any mitigation at all. The quote is a total of $7,135, however, as long as the open area is not fixed, the price may continue to rise.The drainage and erosion mitigation needs to be properly completed before the landscape repair can be done. Please advise when Taylor Morrison plans on accomplishing this as well as paying for the landscape repair. The longer we wait, the more damage there will be and the quote will increase to reflect the further damage. The City of ************ has indicated that they will gladly come out and review the drainage and erosion mitigation once it has been completed by Taylor Morrison. **** *******, Taylor Morrison warranty representative, was out in August 2024 for this matter. We have made repeated phone calls and emails to Taylor Morrison and have received no response. We have added this several times to the warranty website as well.

  

  Business Response

  Date: 06/06/2025

  Thank you for giving us the opportunity to respond to the Consumers concerns. We have been in communication with the Consumer and our team has been aware of the drainage issue. Our **************** team is actively working on a resolution to re-grade the area mentioned. We will continue to keep the Consumer updated as we review the next steps to restore the landscaping. We appreciate the Consumers patience and understanding while we complete repairs. Taylor Morrison is addressing the Consumers concerns and ask the BBB to consider this matter closed. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our house in July of 2021. We have been seeing lots of big cracks in our house for more than 3 years now. Recently, the builder came by to do a foundation measurement and said the house hasn't crossed the threshold. However, we are living with so much cracks inside and outside of the house. Our bathroom in particular has cracked tiles and big wall cracks.

  

  Business Response

  Date: 04/25/2025

  We thank the BBB for the opportunity to respond to the Consumers concerns. Taylor Morrison values its customers and takes great pride in building a quality home. Our team is aware of the Consumers claim and have informed the Consumer another inspection is needed and will be scheduled in June or July, but no date has been confirmed for this re-inspection yet. We thank the Consumer for her patience and will continue to keep her informed.
  We ask the BBB to consider this matter closed since this is an active claim that our team is working on. 

  Customer Answer

  Date: 05/01/2025

  Interior of the house needs to be addressed as we have seen multiple gaps on the walls. There's definitely lots of movement by our bathroom areas and Window frames are splitting.

  

  Business Response

  Date: 05/15/2025

  We thank the BBB for the opportunity to again respond to the Consumers concerns. The Consumer has been notified that a re-inspection is scheduled for June 30th. This is standard protocol to re-measure the areas typically every 6 months. Taylor Morrison will provide more information to the Consumer once the results of the re-inspection are available. We will continue to work directly with the Consumer and keep her informed of the next steps. We ask the BBB to consider this matter closed.