Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taylor Morrison has 28 locations, listed below.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
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  Taylor Morrison - Bay Area Division

  2603 Camino Ramon Ste 450 San Ramon, CA 94583-9126

  
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  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
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  Taylor Morrison Northwest, LLC

  13810 SE Eastgate Way Ste 410 Bellevue, WA 98005-4425

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new house on 8/14/2014, besides the standard warranty come with every new house, we also spent extra $800 on the 10 years structure warranty, which should cover all structure failure for 10 years. please see attached photos. we found the column that support rain cover hangout was broken, detached from main building. it put the hangout in a dangerous situation, it could fall off at any moment. I submitted a warranty repair request yesterday, got taylor Morrison rapid standard reply: denying the repair. Taylor Morrison said the broken column is not weight support, so it is not covered. this is not correct:1- the broken part is weight support column 2- the 10 years warranty I bought should cover all structure failure regardless.3- one window is leaking water in the rain. it is not glass problem. the gap is between window frame and stacco wall

  

  Business Response

  Date: 10/10/2022

  This home owner sent our Company a warranty request dated 10-05-22 for structural issues and window leaks. Taylor Morrisons Limited Home Warranty is a time specific warranty and based on the closing date in 2014, the systems warranty, for the window, was active for only two years from the closing date or 2018.  The Structural Warranty bought applies only to actual weight-bearing components of the home and the window overhang, which is decorative cedar, is not considered a weight  bearing component of the home. So unfortunately the items they would like for us to cover under warranty are not warrantable. 

  We did provide the buyer vendor information so they can contact them regarding the window, since it out of our Limited Home Warranty.  

  Hopefully this helps explain why the items for this home are not warrantable through our programs. I respectfully request this matter be closed.

  Regards, 

  Customer Answer

  Date: 10/12/2022

  I have 10 years warranty documents , it says the warranty covers all structures, there is nowhere specify what is not covered, as I said the broken column is a weight support column and it is part of structure . Please follow the rules to have it fixed

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my Taylor Morrison home approx 2 and a half years ago. I now have water intrusion that has seeped up and in through the foundation. I was told the home is built with a vapor barrier but mine is either defective, missing, leaking or who knows. My beautiful Upgrade flooring is ruined. I spent a lot of extra money on my New build tile floor. I am gutted over what your poor construction has done to it. I contacted the ********************************************************************* unsafe the claim will be denied. In addition they want $250 to file said claim. I was 100% mislead when I purchased a new build. I was told they stand by their home build. I was also told I would have no worries with their 10 yr structural warranty. I need someone to address where and how this seeping into my foundation has happened. It should not have happen with a proper vapor moisture membrane installed. Walls and trim are all dry. They are Not standing by their build quality. How does this happen on a new home less than 3 yrs old. I am disgusted with how they have treated me and the situation. My car has a better warranty. Bumper to Bumper for 4 years!

  

  Business Response

  Date: 10/18/2022

  Taylor Morrisons Director of Construction for the ******* Division met with the representative from the flooring company and the homeowner on October 17, 2022 at 11:00 am.  Taylor Morrison is now in the process of scheduling a second inspection by a qualified 3rd party engineer specializing in water intrusion and remediation to further investigate and determine the alternate source. In addition, the flooring supplier is also coordinating with the flooring tile manufacturer to address the concern.  This does not appear to be a structural matter and although outside of warranty, Taylor Morrison and several other qualified parties are concurrently actively assessing the issue. 
  
  Taylor Morrison strives for a positive overall customer experience long after the closing and we will always do the right thing for the homeowner based on the specific facts and quality standards in accordance with all applicable then current codes in effect at the time of original construction and not otherwise expressly defined as an excluded item.  
  
  Thank you for noting that Taylor Morrison has responded to homeowners complaint and must be given sufficient time for the joint final assessment of all contributors, which could not be finalized within the time period set for this response in light of the multiple parties involved.

  Customer Answer

  Date: 10/18/2022

  I agree that a process has been started however there is currently no resolution. I look forward to an amicable solution and resolve. I disagree with the statements concerning out of warranty because this is a latent defect. I am hopeful that Taylor Morrison will stand by their product as they claim. The moisture intrusion should not have happened on a new build home that is less than 3 yrs old. I am now left with an upgraded tile floor that is stained from moisture that appears to have seeped up from the foundation. This should not be the case. An inspection showed all tile and walls exterior and interior were dry. My tile flooring is discolored/stained and looks wet. I am awaiting word on a resolution.

  

  Business Response

  Date: 10/21/2022

  As explained in our first response, we already committed in writing, in-person and by phone to addressing the subject issue and the continual volley by consumer is premature, misleading and inappropriate. If consumer is not satisfied with the results of our investigation/repairs,consumer has already been given the appropriate direction to address such concerns both in our prior response, in the Purchase Agreement and the Limited Warranty. The Limited Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer. Additionally, consumers election to use the Better Business Bureau in an attempt to harm Taylor Morrisons business and reputation, instead of the dispute provisions it agreed to as part of the purchase transaction, constitutes a breach of the customers Purchase Agreement.
  
  With that in mind, we reiterate for a second time that we remain committed to ******************* via the appropriate channels of communication/necessary steps required as previously agreed to by the parties and outside of the BBBs area of oversight.   

  Customer Answer

  Date: 10/21/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this plan of action would be satisfactory to me.  I am waiting for the business to perform these actions in a timely manner and, look forward to a fair amicable resolution as I previously stated. 
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few homes in my neighborhood, mine included, have vents on our roof, no baffle or cover, leading to terrible damage. But all the other surrounding homes in our neighborhood have the vents with these features. During the recent hurricane, our houses ceilings caved in, due to this vent problem! There was no roof damage. However, the powerful winds blew the rain sideways into our wide open vents. Water saturated the ******************** in our ceiling. This could have easily killed one of my two children walking underneath. The ceiling piece that came down was at least 6 feet wide across. I have pictures to show! Now, my whole ceiling has to be replaced. There is water damage all the way across my high ceilings. My garage has water in the ceiling as well. This house is only a year old. Brand new. TMs response, the vents met code. But do they meet code? They let this code remain in affect even after the same issues occurred with hurricane ****? I want someone to check! This needs to be updated. Now, we have to pay a $12,000 deductible for their laziness. My family is not wealthy. We do not have those funds just sitting in my bank account. We were just the unlucky few who randomly got stuck with these vents? Vents they chose because they were what was laying around at the time to put on. & Taylor Morrison didnt even warn us about it! We could have at least prevented this from happening while prepping in advance for the hurricane, as we did with the rest of the house. This occurred with 3 other brand new homes on MY street. Who knows how many others in the community. This is unfair. I felt as if I was battling Hurricane *** all night to protect my family from these damages. To have the ceiling cave in, pitch dark, during the night of an almost category 5 hurricane, no power, no service, is terrifying. You can't see it falling, but you can hear it, hoping it doesn't hit one of us. I just want them to repair the damages or at least pay our insurance deductible.

  

  Business Response

  Date: 01/03/2023

  Taylor Morrison values its customers and takes great pride in being ******** Most Trusted Builder for the seventh consecutive year. In a show of support of its customers after closing, Taylor Morrisons Limited Warranty (Warranty) is designed to provide customers a convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, Florida Residential Building Code (Code), industry standards, and meets all contractual requirements as detailed in the Purchase Agreement (Purchase Agreement).  Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.   The Warranty is designed to provide customers with a method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer. 
  
   
  
  Following the customers warranty claim, the customer was informed that natural catastrophes, occurrences or accidents, such as hurricane damage is excluded from coverage under Taylor Morrisons Limited Warranty. The concern being brought forth is hurricane wind-driven rain entering Off-Ridge Vents which is a vent system that allows air to pass through and ventilate the attic space.  During rain events with very high winds and/or hurricane conditions, water can enter these vents at times.  While unfortunate, it is not indicative of a defect in the product or the construction of the home.  The vents meet local municipalitys code requirements.   Instead, we recommend the customer promptly contact her flood or homeowners insurance agent. If you have questions about your personal policy coverage or how to submit your claim, please directly consult with your insurance provider or its insurance agents directly to determine what coverage may be available.
  
   
  
  We thank the consumer for choosing Taylor Morrison as her home builder.
  
   
  
  We consider this issue addressed, and ask that, based on the information provided to Consumer supporting the foregoing, the BBB similarly considers this matter closed.