Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison Inc-Portland Division

  703 Broadway St Ste 710 Vancouver, WA 98660-3308

  
• 

  Taylor Morrison - Naples Division

  28100 Bonita Grande Dr Ste 102 Bonita Springs, FL 34135-6220

  
• 

  Taylor Morrison - Charlotte Division

  11405 N Community House Rd Ste 150 Charlotte, NC 28277-4430

  
• 

  Taylor Morrison - Houston Division

  2929 Briarpark Dr Ste 400 Houston, TX 77042-3745

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our house on April 27 2021. With in one year, we found the tiles around the bath tub in master bedroom started cracking. We complained about this issue in January 2022. It took 5 months for Taylor Morrison team to get the replacement tiles and schedule the repair which involves removing tub, removing shower enclosure (glass door that separates shower from bath tub), reinstall plywood below the tub, re-tile the broken tiles, put back the shower enclosure, put the tub back in and reseal it. With multiple delays, the first step started on September 22 (or 23rd) and its been more than a month, the work is still not done. I still cannot use my bathroom. The issue is with the tiles guy ************** services) that Taylor Morrison has a contract with, that initially did not order enough tiles to be replaced. I understand Hurricane *** happened during this time that halted work by 3 days but its already more than a month and still the bathroom is not ready. This is unacceptable. Now the tile guys claim the work is complete only for the plumbers to find out (when they try to put the tub back) that the tile guy did not do the job well. 1. The plywood base (reinstalled by the tile guy) that sits below the tub is now at a different height than before, so the concrete base for the tub needed to be redone. 2. The holes made on the tiles for the faucets are cut in square for a round faucet fitting. Now when the plumber guys are trying to fit faucets, the holes are clearly visible as they are not cut right. I understand this might be fixed in a day or a week, but this is unprofessional from Taylor Morrison to be in contract with people who are not professional. I appreciate Taylor Morrison trying to stay on top, but it still is taking more than a month for them to fix a broken tile issue, which was originally estimated to be around one week. Does Taylor Morrison not look at the historical data for these contractors before they sign an agreement?

  

  Business Response

  Date: 11/02/2022

  We have reached out to the customer and scheduled a meeting to discuss their concerns.  

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought home 2020 from Taylor Morrison "the peaks" still waiting complete home repairs have been pass over for repairs for 2 years as of today have written on warranty request for 2 years stilling nothing has been done.superintendents have totally ignored my request for repairs

  

  Business Response

  Date: 10/24/2022

  This H/O had drywall work and paint work being done back in August and got upset because of the "odor" of the paint and said not to come back till she can find someone to be in the home. Her warranty rep is reaching out to her for scheduling as she has just gotten back in touch with us.  We have also been in her home numerous times for repair requests that have been completed to date since the closing of her home.

• Initial Complaint

  Date:10/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Taylor Morrison in March 2022. I have had several warranty issues since closing with some completed. I recently discovered the pool screen has a defective spline causing the screen to separate from the frame. Provided details and was told not covered and to fix it myself or hire an attorney. I asked for a site visit to determine cause. No response . Frustrated with the response . Not to mention when submitting warranty requests it was always challenged. Not surprised by their response

  

  Business Response

  Date: 10/18/2022

  **************** reported issues with his screen cage days after a CAT 4 hurricane.  Acts of God are not covered by the ** warranty.  This was explained to **************** several times.  He never reported this issue prior to the hurricane.

  Customer Answer

  Date: 10/18/2022

  I am still unsure how my pool screen was the only failure in the entire community. Not torn or ripped. Spline simply failed. I will fix it myself as this is an easy fix. Please note that dealing with Taylor Morrison warranty issues will be challenged and would not recommend Taylor Morrison as builder. 

  

  Business Response

  Date: 10/20/2022

  Our final decision stands for the reasons outlined in the Taylor Morrison Limited Warranty The following are not covered by this Limited Warranty: natural catastrophes, occurrences or accidents, including, but not limited to: events such as severe wind, lightning, tropical storm, weight of ice, snow or sleet,hurricane, earthquake, drought conditions, fire, smoke, explosion, flood,electromagnetic fields, radon gas, sinkholes, presence of mold, mildew, spores,fungi or other related conditions, landslides and mud flows, storm surges,shockwaves, windstorm, monsoons, microbursts, hail or other Acts of GodHomeowner should directly consult with their states department of insurance or their insurance agent to determine what coverage may be available in such events. We respectfully request that the BBB considers this matter closed.

  Additionally, other repairs that do fall under the warranty coverage have been completed for *****************

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved in to a newly built house and water at the kitchen sink only gets to about 110 degrees after running water for several minutes. Other locations in the house run much higher.What temperature should kitchen sink water be?The EPA recommends 120 degrees because it's hot enough to keep diseases at bay, it's not hot enough to cause scalding, it will supply enough hot water for most small families and is relatively energy-efficient.Taylor Morrison rep says this during warranty period. *** No theres nothing else that needs to be done here. Weve done everything we can we visited we made sure the temperature got to 110 at the kitchen. ****** even went out of his way to explain to you that in the morning its probably going to be less because of how cold the ground water will be. If needed we can discuss this further when I come to visit to take a look at the door. ********* ********* *********************** Representative T: ***********@********** www.taylormorrison.com So pots and pans that need to be washed we do in the laundry room sink since the water temp is much higher.Now I am going to buy an under the sink hot water tank with installation ( around $500) so i can get hotter water at the kitchen since before colder weather starts.Just wanted to let you know that their response was disappointing since other similiar homes in the subdivisions do not have this issue at the kitchen sink and the public should know what to expect from Taylor Morrison when buying a new home.

  

  Business Response

  Date: 10/27/2022

  In response to the BBB complaint filed by homeowner on 10/21/22,Taylor Morrison understands the frustration associated with the water not being as hot as the homeowner desires but the Scope of Work of our licensed plumbing trade is understandably governed by the statutes set by the ************** Building Code, as well as the local Building Codes, and not by a general recommendation of the EPA's Guide seen by the homeowner.

  
  By way of further explanation, where water is supplied at higher temperature from any source, there is a heightened danger of scalding to a homes users (particularly to children) and this is the basis for the deliberately lower temperature set by *************** Building Codes. Many third-party reliable sources equally available to homeowner will show that it takes 3 minutes for a first-degree burn with 120 degree Fahrenheit Water.hotwaterlab.com/hot-water-safety/.

  
  Nevertheless, and outside of any Limited Warranty obligation or any applicable building code, we would still like to review the concerns expressed by our valued homeowner by sending out a plumber at our expense to the residence to personally test the kitchen faucets temperature to ensure it meets our own quality and safety standards. We sincerely appreciate homeowners patience and understanding during this process.

  
  Our **************** Representative will be or has already been in touch with the homeowner directly to schedule a convenient time for the plumber to come to the home. We thank the homeowner for choosing Taylor Morrison and based on the foregoing ask that the BBB similarly considers this matter closed. 

  Customer Answer

  Date: 11/09/2022

  I am rejecting the response.   Taylor Morrison has NOT reached out to me by phone or emails regarding this complaint.

  
  

  The tankless water heater installed by Taylor Morrison was set by them at 125 degrees since day one.
  

  
  

  Taylor Morrison has sent a plumber out 3 times in the past and only once got to 110 degrees.

  
  

  Thus, their response to the BBB in their letter that stated

  
  

  "By way of further explanation, where water is supplied at higher temperature from any source, there is a heightened danger of scalding to a homes users (particularly to children) and this is the basis for the deliberately lower temperature set by *************** Building Codes. Many third-party reliable sources equally available to homeowner will show that it takes 3 minutes for a first-degree burn with 120 degree Fahrenheit Water. hotwaterlab.com/hot-water-safety/."

  
  

  So they install the water heater set at 125 degrees and then state to you that it takes 3 minutes for a first-degree burn with 120 degree Fahrenheit Water.  They cannot have it both ways.

  
  

  There are other homes with the same floor plan that do get hotter water at the kitchen sink and they know that.   So this is specific to my house.

  
  

  I am taking care of the problem myself.   

  
  

  The reason for the complaint was to show that they do not care about what they sell and their lack of response now continues demonstrates that.

• Initial Complaint

  Date:10/12/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very dissatisfied with the "patch and go" that is being done on warranty requests. File a claim with your insurance is not an appropriate response especially when the house is brand new and other customers in the same community have the exact same problem. No effort has been made to diagnose or find out where the recent water is coming from. Just a hunch that a small crack led to water coming in due to high winds. Yes we had a hurricane and no it wasn't so bad that would cause water coming into the house from what it seems from the bottom. I had the grass and shrubs removed around the house and found many cracks along the base. What I heard back is: "Is normal". Seriously? I don't know if that is where water has coming in from and they make no effort to diagnose, just "file a claim with your insurance". Lots of people in worse hit neighborhoods where streets were flooded didn't have water come into the house. I still have an electrical panel which I don't trust. No effort to diagnose, just replace with a different breaker and crossing fingers it goes away. Oh and by the way, there is a recall in the ** panel, go talk to the manufacturer. I will have to hire an electrician myself as well as a contractor as Taylor Morrison is doing nothing to find the root cause of water or compensate the water damage by replacing the mat under carpet. I did my best to dry up as soon as I saw the water. When Taylor Morrison wanted to sell was very prompt to ask for money for deposit and if it wasn't there the next day, dare I be late to show up on their account. I have a wind sensor which was installed like a teenager would. Their response? Oh the sprinklers are on bypass so the windmill is not doing anything. I am so unhappy and frustrated with Taylor Morrison customer service treating like we never had a house before and know what is normal and what is not. For a $500k house and a 4 months house sure have a lot of issues.

  

  Business Response

  Date: 10/25/2022

  We have reached out to the customer and scheduled a meeting to discuss their concerns.  

  Customer Answer

  Date: 11/01/2022

  I have filed a complaint but it was closed because it went past the 5 days as I was waiting to meet with Taylor Morrison representative. I suffer from high blood pressure so I did not want to have a discussion and at this point I am not going to request any more contact for my own health. It is a waste of time. I just want to report this to BBB to make others aware. Taylor Morrison came to see the issue and the story was the same that everything is normal. The house is 4 months old and while I can appreciate the strenous weather we had does not take the fact they do not warranty any of their work. It's like buying a new car to find out that it leaks during heavy rain and the manufacturer say "is normal". I had inspector come and tell me the infiltration is coming from the wall, what kind of sealant do they use that in 4 months it goes away? Do I as homeowner have to put on sealant every month? Taylor Morrison basically told me to go ********** and do it myself. Do you forget I had this house for 4 months? Will you just let it go if your car leaked when it rained because it was windy? It is not my problem that the house was sitting for over a year waiting for windows and other parts due to Covid as they claim but I have my doubts. I would expect Taylor Morrison to have resealed prior to selling the house but that was clearly not the case by looking at how the house footers are cracked up. I am going pay and get it done myself as Taylor Morrison won't do anything to warranty their work just like to chit chat they just don't understand I need to keep calm as I suffer from high blood pressure and could easily have a stroke.

  

  Business Response

  Date: 02/08/2023

  Taylor Morrison values its customers and takes great pride in building quality homes. As previously stated, after meeting with consumer and inspecting the area of water intrusion after the last hurricane, we believe due to the unprecedented powerful winds over an extended number of hours and large amounts of rain from this event, the window weep holes could not function properly, eventually forcing water into the home. These types of conditions, such as natural catastrophes, tropical storms and hurricanes are an act of God and expressly excluded from the Taylor Morrison Limited Warranty. Unfortunately, the consumers facts differ from our professional assessment, and we have no further recourse as these epic conditions cant be re-created. To date, we have not been provided with the referenced report from the consumers hired inspector suggesting details of a repair, we have not heard about any further issues, nor do we see a repair is necessary. The consumer stated he doesnt want to be contacted regarding this matter and out of respect for said health condition, we have refrained from any further interaction regarding this matter. Further, we observed that consumer has altered the original grade of his property outside of the Limited Warranty.   If the consumer wishes, dispute provisions are outlined in the purchase agreement and warranty manual , both of which were acknowledged and accepted by the consumer prior to ever entering in a purchase agreement.  As to the electrical concern mentioned, attached is a timely notice given to all similarly situated homeowners (including consumer) from the manufacturer on steps to take to promptly resolve the product recall.  As the manufacturers warranty is directly with the consumer and not with Taylor Morrison, this step remains in consumers court.  Thank you for the second opportunity to explain our position and we hope the BBB will agree we have responded appropriately to consumers concerns. Please consider the matter resolved.
  
   

  Customer Answer

  Date: 02/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I don't agree with Taylor Morrison but I am not going to pursue any longer.

  Regards,
  
  *****************
  
   

  
  

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my property with Taylor Morrison on 08/27/2021 and after Hurricane *** on 09/28/22 my house as well as more than 70 houses on the neighborhood got affected with leaks from windows and foundation. I contacted Taylor Morrison for an inspection and was told they couldn't help me as they don't think the problem wasn't existent from the building process but it was caused by the hurricane that came in our direction. They are trying to avoid owning to the problem but it is clear that many houses weren't sealed properly causing this to happen. They refuse to help me and told me to contact my insurance company. I have proof that the problem was caused by lack of quality when building the homes. I had many problems with my house, which they fixed it, including one step on my staircase that is one inch higher than all the other ones that they couldn't fix it and I had to accept it. This is enough and I want my house to be perfect.

  

  Business Response

  Date: 10/19/2022

  Our Director of Construction has been in personal communication with homeowner both by phone and in writing. Unfortunately, based on the photos homeowner submitted, it is Taylor Morrisons opinion that the water damage shown is storm/Hurricane *** related and not covered by terms of our Limited Warranty. As discussed with Homeowner, Homeowner was encouraged to hire a third-party inspector should homeowner disagree with this decision.Should homeowner elect to do so, to the extent the inspection finds deficiencies on the part of Taylor Morrison beyond standard homeowner maintenance, we will certainly promptly entertain repairs even though homeowner acknowledged that this home is beyond the one-year component of the Limited Warranty. As further explained to homeowner, however, we do reserve the right to have our own engineers review the findings of such inspector engaged by homeowner prior to any work being performed.
  
  In summary, Taylor Morrison greatly values its customers, and we continue to work with the customer on resolving all warranted concerns.  We take great pride in and will continue to stand by our Limited Warranty.  Unfortunately, Hurricane *** caused an understandable brief delay in addressing warranty submissions and we hope that we can timely resolve matters brought to our attention via the normal warranty protocol system with the customers cooperation.
  
  We thank the customer for choosing ******************** as its home builder. We further appreciate the customers patience and understanding. 

  Customer Answer

  Date: 10/31/2022

  Thank you for your help with this matter. Unfortunately, the emails were going to my junk folder and I didnt see them before.
  
  I received one phone call from Taylor Morrison and one email confirming the call from (***********************), which was very unpleasant and unprofessional. He tried to convince me that the problem was caused by the ***************** which is not true, considering I have 3 other windows on the same wall, facing the same direction and they didnt get affected. Only the one in the master bedroom got affected because it wasnt properly sealed. I contacted my insurance company since Taylor Morrison refused to help and they inspected and confirmed the problem is from construction, so my insurance wont cover for the damages.
  
  It is very frustrating that I have to keep running around, spending my time and money to prove the wrongdoing by Taylor Morrison for a problem that shouldnt exist in the first place, considering this is a brand new home and shouldnt have any leaks. I have scheduled for an engineer to come by tomorrow and do some tests that should have been done by Taylor Morrison and it will cost me a lot of money that I shouldnt have to be the one responsible for it. I would like Taylor Morrison to honor their mistake, fix the problem and reimburse me for the engineer expense. I will be more than happy to provide any type of documentation once I have it to show inspection completed by insurance company, test performed by engineer and cost associated with it.
  
  Taylor Morrison never bother to send anyone for tests and the only inspection was done, was a quick look by a warranty supervisor who blamed the storm for it. Several other houses in the neighborhood also got affected by the same/similar problem and we are coming together as a community to open a lawsuit against Taylor Morrison if necessary. I sent an email to a higher up in the company, on October 26th. to try to resolve the issue but never heard back from him (*************************** VP of construction ****************************************

  

  Business Response

  Date: 11/07/2022

  We have reached out to the customer and scheduled a meeting to discuss concerns.  

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a design flaw or construction flaw with the ductwork of the **** system, because inside the bedroom we are not getting air and the hvac goes straight into the pantry, making half of the cool air produced end up cooling the pantry. The laundry exhaust is also suspected of not being installed because cloth fibers permeate the room whenever we use the dryer. Although warranty expired in 2021, this is not a malfunction, but a design/construction flaw therefore we ask that the builder fix the ductwork properly

  

  Business Response

  Date: 10/11/2022

  As a business we like to address all complaints that are filed against us.  Please be assured your home had to pass inspection at every stage of the building process.  We will however be contacting you about your concern.

   

  Thank you for reaching out to us and we hope you have a great day!

   

   

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed our house on June 25, 2022. There were a big list of items that Taylor Morrison did not fix prior to closing. Ever since we closed the house, customer service with ******************** has been non existent. We had a countertop color variation issue and it took Darling Homes more than 6 months to resolve and that's because we kept on pushing and proactively reaching out to the contractor ourselves. Recently, we submitted a list of items for 1 year warranty. It has been more than 4 months now and I am now not getting ANY RESPONSE from Taylor Morrison. I have already sent about 5 follow up emails but zero response. Here are the outstanding items: - We have 2 big trees in our front yard that has never lived since we moved in. According to Taylor Morrison, this is not a part of the warranty. How is that not part of the warranty when they were already in bad shape when they planted them? Our neighbors 2 doors down had the same problem with their trees and Taylor Morrison did replace their trees.-Water Accumulation problem in our backyard. Our inspector came to our house and told us that water is flooding around our foundation. Taylor Morrison had someone come out and grade the ground and made zero recommendations. We still have water pooling in our backyard, how is that solving the problem?-** issue (We have noise coming out of our vent for the past couple of months. They sent the ** company but the same issue is still happening) The ** company promised to come back and do a comfort balance but we haven't heard anything since.-Taylor Morrison sent a guy to caulk our garage door and just left it that way for months now. He was supposed to come back to paint it. For all the issues above, I have been asking Taylor Morrison for months now but zero response. ********************* passed our requests to ******. However, ever since ****** came on board we haven't heard anything from her. It has been numerous times that I have followed up but no response.

  

  Business Response

  Date: 10/11/2022

  Hello,

  We had a survey done on the backyard and they did not recommend any improvements.   As a courtesy, our landscaper will be adding sand at spot against the house in back on Monday, 10/17.
  
  The HVAC is scheduled to address rattling noise and perform an air balance on 10/26.
  
  The painters are scheduled to paint the garage doors today, 10/11.
  
  As far as the trees are concerned, they are not covered per our warranty manual. The homeowner was watering three times a day for several months.  They took no initiative to adjust the controller.  No action will be taken.

  Thank you!

  Customer Answer

  Date: 10/11/2022

  We had a survey done on the backyard and they did not recommend any improvements.   As a courtesy, our landscaper will be adding sand at spot against the house in back on Monday, 10/17.
  - I am not understand how adding sand would prevent water accumulation around the foundation of our house? We need more drainage to push the water to the road. 
  
  
  As far as the trees are concerned, they are not covered per our warranty manual. The homeowner was watering three times a day for several months.  They took no initiative to adjust the controller.  No action will be taken.

  - We were watering the lawn 3 times a day because the irrigation company that Taylor Morrison sent out was messing with our irrigation system and we never went back to check it after they left. The irrigation company was at our house multiple times after closing of the house due to irrigation issue. For a few months after we moved in, the lawn between our neighbor's lawn and our lawn was completely messed up. Irrigation was not properly laid out there. Due to the irrigation issues that we had, we were not able to water the lawn properly. The trees that they planted were never in good health to begin with as well. We thought that the trees would start growing once they get settled with ground conditions. It has been a year and leaves are minimal on the trees.

   

  

  Business Response

  Date: 10/12/2022

  The homeowners yard was surveyed on the backyard and no improvements were recommended. As a courtesy, our landscaper will be adding sand at spot against the house in the back on Monday, 10/17.

   

  In addition to our irrigation contractor, our representative met with the homeowner in person to discuss their irrigation controls and how to program them.  The contractual limited warranty provided to the homeowner at the time of contract and closing does not include landscaping, trees or irrigation coverage.  Landscaping elements, including all vegetation and the landscaping irrigation system is not covered by the Limited Warranty. No further action will be taken on these items.

   

• Initial Complaint

  Date:10/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased our home from Taylor Morrison and closed on May 27, 2022. A week before closing, we had a walkthrough, and there were a lot of punch list items, but the supervisor, *********************************, assured us that 90% of the items would be taken care of before the closing. On the closing day, we arrived for the final walk-through to find nothing had been done, and TM never cleaned the house. We were in temporary housing and could not extend any longer; therefore, we had to close. Not to mention we couldn't risk losing our interest rate. After the closing, we returned to start cleaning as all of our belongings were being delivered the following day. The following week we had contractors looking and fixing some things, but mostly getting lip service from *******'s supervisor, *********************************. After weeks of disappointment and little getting done, we emailed the corporate office about our issues. We did get a response and more empty promises. TM is supposed to be a reputable company, but when you look at the craftsmanship, it isn't hard to tell that that is no longer the case. We've dealt with replacement items being ordered and waiting weeks and delivering the wrong item, or delivering the same item three times - this was the case with the microwave. It is now October 9, 2022, and we still have one wall and a pocket door (which was replaced 3 times) still not painted, the **** unit still isn't sealed correctly, the garage door that was damaged before closing still isn't replaced, nor has the front hurricane door that cost thousands been replaced. Most recently, the cabinet above the refrigerator fell because it was fastened to the spacer between the wall and the cabinet rather than being attached to the wall. Let's not forget the electrical problems caused by the improper installation of the light switch and the circuit breaker that had to be replaced. We spent 357K for a home we still haven't gotten, but they have our money and we're at their mercy.

  

  Business Response

  Date: 10/20/2022

  Taylor Morrison values its customers. In a show of support of its customers even after closing,Taylor Morrisons Limited Home Warranty Program (Warranty) is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, the ******* Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement.  Each of these provisions are reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home. The Warranty is designed to provide customers with a convenient, responsive, and easy-to-use method of asserting warranty claims to ensure Taylor Morrisons Quality Standards set forth therein are followed to avoid any misunderstanding by the consumer. Additionally, Messrs * election to use the Better Business Bureau in an attempt to harm Taylor Morrisons business and reputation, instead of the dispute provisions it agreed to as part of the purchase transaction, constitutes a breach of the customers Purchase Agreement.
  
  One of our customer service representatives met with Mr. * yesterday, October 19, 2022.They agreed upon a course of action to resolve Messrs * outstanding items and the corresponding work has been scheduled and communicated to Mr. ************ thank Messrs * for choosing Taylor Morrison as its home builder. We appreciate their patience and understanding as we resolve these last few items. 

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brand new home. Claims to have an amazing warranty. Poor building quality. Cracks in tile, cracks in walls. AC has already gone bad. Plumbing is bad. Attempted to call warranty line numerous times. Continues to not answer the line or do not call back. Claim these are homeowner issues. Irrigation system went bad, claimed homeowner issue. House is currently 18 months old. Warranty issues began at move in. They refuse to be held responsible or help with any issues.

  

  Business Response

  Date: 10/21/2022

  Taylor Morrison values its homeowners. One of our customer service representatives has reached out to ************************ regarding the outstanding items and the corresponding work has been scheduled or trades have been notified and communicated with. The concern with the **** system was resolved on 10/7.
  
  We thank ************************ for choosing Taylor Morrison as its home builder.We appreciate the patience and understanding as we resolve these last few items.