Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taylor Morrison has 28 locations, listed below.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison - Bay Area Division

  2603 Camino Ramon Ste 450 San Ramon, CA 94583-9126

  
• 

  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
• 

  Taylor Morrison Northwest, LLC

  13810 SE Eastgate Way Ste 410 Bellevue, WA 98005-4425

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a townhouse from them, the house closed on May 2nd, 2022. Last September, the main bathroom glass door fall off the wall, but they got it fixed. Starting from Feb 14th,2023, there are some tiles in one bath floor cracked. I filed a claim in multiple ways, email, phone call, and online. very difficult to get a response, finally they did an inspection on Mar, 21, and said 2 bathroom floor tiles need to be replaced. But till today, still, no date be arranged to fix the tiles.

  

  Business Response

  Date: 04/19/2023

  Taylor Morrison values its customers and in a show of support of its customers even after closing, theTaylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement.

  On April 17th, 2023, the consumer spoke with a member of our **************** team, and provided the consumer a timeline for repairs, including that they would take place by April 26th.  

  We thank the consumer for choosing Taylor Morrison as their home builder. We consider this issue resolved and ask that, based on the information provided to the consumer supporting the foregoing, the BBB similarly considers this matter closed. 

  Customer Answer

  Date: 04/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the Taylor Morrison warranty #******. Our house wasclosed in January 2023. Quartzite was chosen as an upgradedkitchen countertop . Recently, after cleaning the counter top, we noticed a long end to end crack and chipped areas . It is stress crack that formed as a result of cutting they made to mount sink. It is installers responsibility to cut out sink without breaking the counter top. We spent a fortune on the Quartzite and we didnt expect such damaged product.Warranty team is saying that it is a fissure, but a crack is a broken piece of countertop that is usually the result of man-made stresses. A fissure, on the other hand, is a part of the stone that resembles a crack but is caused by natural geological formation or mineral crystallization. The crack on our counter top clearly appears to be the result ofa man made stresses.We are dissatisfied with the warranty team's services in our community, and we would like Taylor Morrison to examine this matter and take the necessary steps.For your reference attached the required 5 pictures.

  

  Business Response

  Date: 05/04/2023

  The Taylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.
  This homebuyer closed in January 2023 and reported the issue at that time.  Our team inspected the area of concern on the natural stone and determined it is a fissure which is considered a natural characteristic in this type of material. The buyer did not agree with our assessment, so we agreed to have a professional stone manufacturer inspect the stone and they also came to the same conclusion and identified a fissure in the material, not a crack due to fabrication as the customer stated. We consider this matter resolved and respectfully request the BBB considers this complaint closed.

  Customer Answer

  Date: 05/06/2023

  Taylor morrison did not even shown concern to fix the fissure or this crack. Not satisfied with their response.

  

  Business Response

  Date: 05/11/2023

  As previously stated, we met with the consumer and explained a fissure is a natural cleft in the formation of the Quartzite which are often mistaken for cracks. Due to this fissure, a repair is not needed or warranted. In light of the foregoing, we respectfully request that the BBB consider this matter closed in that Taylor Morrison has fully and thoughtfully responded and our final decision stands for the reasons outlined to the consumer multiple times regardless of the number of times consumer wishes a different outcome based on his opinion.

  Customer Answer

  Date: 05/13/2023

  We reject their response. Initially when taylor morrison has approached us they said its not at all a crack and its a simple fissure. So later, we enquired with the vendor who installed it and a different person came over and verified it . He stated that its a think crack  rather they are fissures and can be repaired.

  We were not happy with the taylor morrison's response on calling this as a fissure. 

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Taylor Morrison (TM) in September of ******************************************************************************************************* response, they sent a construction crew to my home who made it worse. Then, without checking or measuring anything, and without my approval, TM instructed the workers to lay flooring back down over a slab of concrete that is still well outside of standard. I then contacted TM and told them that my floors are still not right. In response, ********************************************** sent one of his warranty ***** ********************** to my home for an inspection. I used a laser and tape measure and showed Pat that my floors are still not correct, but he absolutely refused to acknowledge it. He then used a plain 48 level, which DOES NOT PRODUCE NUMBERS, to measure the area and claimed it was fine. Then *** lied and told ******* that my floors are within standards.To counter Pats lies, I have had two architects review the foundation, and it is not even close to correct.

  

  Business Response

  Date: 04/27/2023

  Taylor Morrison values its customers and in a show of support of its customers after closing, Taylor Morrisons Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, Residential Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement.? Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.

  We have been in contact with this customer and the Director of **************** recently visited the home and reviewed the flooring concern.  It has been determined that a repair will be necessary, and the detailed plan for repairs has been shared with the customer.  Materials for the repair have been ordered, and the dates for work will be scheduled once the material has been received.  We will coordinate all of the work with the customer on mutually agreed upon dates.  

  We thank the consumer for choosing Taylor Morrison as his home builder. We consider this issue resolved and ask that, based on the information provided supporting the foregoing, the BBB similarly considers this matter closed. 
  

• Initial Complaint

  Date:04/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident of ******* and signed the contract with Taylor Morrison(TM) in January *********************************** Austin. At the time, the estimated completion date for the home was March 2023. However, due to a delay in the design options selection process caused by Taylor Morrison having incorrect buyer information along with construction delays the home has not been completed as of today. Furthermore, during my recent visit I noticed that the construction quality was below par with broken windows, different design selections than originally selected, raccoons in pipes.?Apart from the above, I have experienced a significant decrease in my W2 income, and my employer no longer allows transfers from ******* to Austin due to post-COVID restrictions. As a result, I reached out to TM requesting to either cancel the contract and refund the ******* money or explore incentives so I could still purchase the house as an investment property. Unfortunately, TM was unwilling to accommodate either of these requests, even though their latest homes were being sold at much lower price points.After reviewing my contract, I believed that TM had defaulted on the agreement in multiple instances. I communicated this concern in an email, along with concerns about the construction quality and requested a refund of ***********. Instead of addressing my concerns or providing counterpoints, TM sent me a cancellation letter on April 12, 2023, stating that my unwillingness to proceed with the purchase was a default under the Agreement, and they were canceling the Purchase Agreement accordingly.This situation has resulted in financial loss (******* money and interest) and significant mental distress due to TMs frequent provision of incorrect information/threats. ** has sent multiple emails stating that I respond in 24 hours or my contract/home funding would be cancelled.

  

  Business Response

  Date: 05/11/2023

  Taylor Morrison worked closely with this consumer to provide options for his situation, but ultimately the consumer chose to cancel his purchase agreement. We thank the consumer for choosing Taylor Morrison and the BBB for the opportunity to resolve this matter. 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from Taylor Morrison in March 2022. We have had a lot of issues with work getting completed prior to closing and overall just terrible customer service. We were told by TM construction manager/supervisors that all the pending work will be completed within 14 days after closing and I must close my home to avoid any penalty as received certificate of occupancy. Most of the issues are still pending to be resolved i.e. Broken Glass window, Master Bath tub, Missing part in glass window, unfinished main gate/stucco, improper appliance installation, garage door strip, broken roof tiles, *********.. There was issue with roof during construction which was reported earlier and roof was replaced however no further inspection report was provided which could clarify us that all issues are resolved hence I need to get my inspection done and paid again that discovered some issues so no guarantee on workmanship and quality. Only minor issues such as leakage, Heating and lights were fixed in 14 days. Now as per them, most of these will be moved to warranty but no proper timeframe is provided to resolve all of these issues to my satisfaction. Some of these are pending for months. In the one year of dealing with Taylor Morrison department we have had 3 different reps for the neighborhood and little resolve to not only our issues but the whole neighborhood has complaints about unresolved issues and being brushed off. We want the items to be finished and done with integrity once and for all. We have spent so much time over the past one year waiting, taking vacation days, using personal time at work for meeting/workers to not show up, no communication from anyone about any ETA to resolve these issues. As per TM, they do not have any control on their vendor so can not provide any dates. It's been frustrating and costly experience on our end.Appreciate if TM resolve all the issues asap without any further delay with proper Quality.

  

  Business Response

  Date: 04/19/2023

  Taylor Morrison values its customers and takes great pride in being America's Most Trusted Builder for the eighth consecutive year. In a show of support of its customers even after closing, Taylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement. In order to better serve our customers and respond promptly, we ask that all requests be submitted in writing thru out website at www.taylormorrison.com.
  
  As the customers stated in the complaint their concerns are the number of items left incomplete when they closed on their house in March 2023.  The Superintendents and **************** Representative met with the customer on 4/14 to address these incomplete items and schedule the outstanding work.  (Broken glass window, missing glazing bead for window, stucco repairs, master bathtub, appliance installation broken roof tiles and painting).
  Due to our supply chain for the window parts and labor shortage with our stucco company it has become difficult to predict when these items will be repaired. The superintendent has received confirmation from our trade partners on the window parts and stucco repairs. The stucco is scheduled for 4/21 and the window parts are scheduled to be installed on 4/26. The remaining items left have been scheduled with the customer for 5/8, 5/22 &5/23.       
  

  We thank the consumer for choosing Taylor Morrison as their home builder and do apologize and sincerely regret any frustrations they have experienced in this matter.  Delivering a quality home with excellent customer service remains our focus and promise to the consumer. We thank the consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved.

  
  

  Customer Answer

  Date: 08/21/2023

  This is related to a complaint (#********) filed in Apr 2023. Since some of those critical issues are still not addressed so filing a complaint again as old complaint was closed by stating that warranty work is scheduled. ** has scheduled work three times however some of the vendor do not turn up at all and so still having open issues even after 5 months of closing and impacting my office work as someone must be at home during that time in case vendor turn up to fix the issue. We purchased our home from Taylor Morrison in March 2022. We have had a lot of issues with work getting completed prior to closing and overall just terrible customer service. We were told by TM construction manager that all the pending work will be completed within 14 days after closing however some of the critical issues are still pending i.e. Broken Roof tiles and installation issues, broken side gate/strips, unfinished garage stucco, main gate lock etc.. There was issue with roof during construction also and not yet fixed properly so no guarantee on workmanship and quality. In the one year of dealing with Taylor Morrison department we have had 3 different reps for the neighborhood and little resolve to not only our issues but the whole neighborhood has complaints about unresolved issues and being brushed off. We want the items to be finished and done with integrity once and for all. We have spent so much time over the past one year waiting, taking vacation days, using personal time at work for meeting workers to not show up, no communication from anyone about any ETA to resolve these issues. As per TM, they do not have any control on their vendor so cannot provide any dates. It's been frustrating and costly experience on our end. Appreciate if TM resolve all the issues asap without any further delay with proper Quality and pay compensation for the stress and overcharges.

  

  Business Response

  Date: 09/15/2023

  Thank you for allowing us the opportunity to address the Consumers statements and provide details about this matter. Taylor Morrison values its customers and takes great pride in building a quality home. According to our records, the remaining items to be completed are scheduled for September 19th-22nd and these include stucco repair, tub chip, gate repair, drainage inspections at the patio and side gate pillar inspection. We apologize for the length of time it has taken to complete the full list of items. All other items the consumer mentions have been completed. Our team remains committed to quality and to completing warranty items as efficiently as possible. We appreciate the consumers patience and consider this matter closed based on the information provided. 

  Customer Answer

  Date: 09/23/2023

  Some of the work is still pending as vendor did not show up and new requests are open so this also needs to remain open until all issues are fixed. As per TM , there are two warranty inspection scheduled ( 1st month and 10th Month) and I am approaching 7th month and issues related to 1st inspections are also not fixed. 

  I was told to paint the slats on gate to protect from rain and I purchased paint but some defective/crack slats at gates are not replaced yet even after scheduling 3 times so unable to finish paint work also completely. Also roof inspection report is still awaited as seems still having issues . Also awaiting refund for deadbolt on main gate as not installed as per contract. 

  If TM warranty addresses all issues in next 2-3 weeks than this complaint can be closed otherwise should remain open until everything is not addressed.

  Thanks.

   

   

   

   

  

  Business Response

  Date: 09/26/2023

  Thank you for allowing us to clarify the Consumers concerns. Due to a change in personnel, the new **************** Representative met with the Consumer for the first-time last week, walked the home and reviewed open and new warranty items. The Consumer seemed very appreciative of this meeting. We have shared the following updates with the Consumer. The gate slats repair had to be rescheduled due to miscommunication with the previous representative and this has now been completed.
  At this time, roofing repairs were completed by ******************, and we are currently waiting for photos and documentation indicating the repairs made. As a courtesy to the Consumer, we have scheduled ****************** to go back out and perform a final inspection with a water test.
  A refund for the deadbolt is being processed and the Consumer should expect reimbursement in approximately 4 weeks.
  The other pending warranty items have been scheduled for 10/13/23 and the Consumer is aware. Our team remains committed to quality and to completing warranty items as efficiently as possible. We appreciate the Consumers patience and consider this matter closed based on the information provided. 

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brick wall is cracked and separate from the window frame. It appears that the brick wall is moving too much, creating a big gap for the window and brick wall resulting in brick wall failure. This seems to be a serious harmful to house structural integrity and water leakage due to possible foundation differential settlement, excessive movement of structural framing and overstressing/inadequate structural members, etc. Taylor Morrison person came to take a look, but just by looking, and then making a conclusion that this brick wall is not parts of warranty and mentioned that the failure is just a normal movement. The movement is over about an inch. Obviously, this is not a normal wear and tear. The proper assessment by a professional engineer or equivalent educated personnel shall be required to perform and investigate the results of wall failures. Assessment by naked eyes by Taylor Morrison's representative is unacceptable. The conclusion of the cause shall be justified with a solid data and measurement to make sure that the progressive failure can be prevented. Customer is asking ******************** to take a responsibility on the failure and make a repair as soon as possible to prevent a further failure that will cause more issues later on. This is a serious warning sign. The rejection to make a correction and repair by Taylor Morrison is unprofessional and unacceptable.

  

  Business Response

  Date: 05/03/2023

  Taylor Morrison values its customers and takes great pride in building a quality home. In support of our customers after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.
  
  This customer closed in April 2019 and reported this issue on April 11th, 2023.  Our team inspected the area of brick and determined the crack was due to normal settlement. The customer did not agree with our assessment, so we had our professional masonry company inspect the crack and they also came to the same conclusion, that it was due to normal settlement and was not a structural concern. It is not uncommon for new homes to have some movement resulting in cracking. We informed the customer this is a maintenance item to be taken care of by the customer as this is not covered under the Limited Warranty. We respectfully request the BBB considers this matter closed. 

  Customer Answer

  Date: 05/04/2023

  First, Customer was not aware at all that a professional masonry came to the house to inspect and check the cracking of the exterior brick wall. Customer must always be informed and observed during the inspection. Any inspection shall be performed with presence of Customer or Customer's witness. This brick wall section is not situated with an even support or not directly supported by structure foundation. This brick wall was laid on top of inclined roof frame, which may cause a significant movement due to heavy tile concrete roof. This is why the excessive cracking occurred due to Taylor Morrison's defective construction. Taylor Morrison shall be responsible for the defective product, which is not normal wear and tear. This is due to lack of performing a due diligent during construction, and Taylor Morrison shall correct and repair their own mistake, which is not normal. I am sure that every home will not settle and have an excessive cracked brick wall like this. This will have a potential to have a progressive failure later on, as seen this as a warning sign. Taylor Morrison shall be responsible for the repair. If the brick wall collapses, it will damage the house structural integrity. House needs to have wall as part of house functionality and insulation. Taylor Morrison shall not avoid this claim.

  

  Business Response

  Date: 05/11/2023

  As previously stated, Taylor Morrison takes great pride in building a quality home. Each home must be built in accordance with the building plans and specifications, industry standards, pass all municipal inspections and meet all contractual requirements as detailed in the Purchase Agreement. After review by a professional masonry contractor, the crack in the facade is due to normal settlement and nothing more. In light of the foregoing, we respectfully request that the BBB considers this matter closed in that Taylor Morrison has responded to the consumer and our final decision stands regardless of the number of times consumer wishes a different outcome based on his opinion. 

  Customer Answer

  Date: 05/13/2023

  This is another example of a bad reputation of Taylor Morrison. The owner has cameras all around the house and did not see a presence of a masonry person coming to inspect the crack of the brick wall. This should be inspected all around on the roof using a ladder as well, but this has not been done at all. I do not know how they do the inspection by only looking at the exterior brick wall from far away, and claiming that if there is no crack of inside sheetrock wall, it is no problem. This company always avoids fixing their own mistake and problem, no transparency to customers, making conclusion without technical background to support. It is unacceptable that Taylor Morrison built this wall, but they said they will not be responsible for their mistake and quality of the brick wall. The brick wall can be cracked for many different reasons, but they avoided to have a licensed professional engineer to investigate for further damages of the house and a major cause of failure. A masonry contractor has no license in the ************** to claim for structural inspection. Their main responsibility of the home builder is to build a good quality home. BBB should record this complaint for future claim that the customer has already raised a concern to fix and investigate the mistakes and the products created by Taylor Morrison. In case that, in the future, the brick wall collapses to other house structures and be harmful to human *********, Taylor Morrison shall be responsible for those at all cost and lawsuit causing by ignorance and not performing due diligence under supervision of licensed professional engineer or competent qualified person.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We wrote ***** at Mancata Taylor Morrison a letter concerning safety concerns of a new home we were planning to purchase regarding large drop off on left side of home with very little space before retaining wall with no handrails for safety. Both of us have mobility issues along having little kids living with us. Due to the fact that our safety concerns were not addressed we cancelled our co tract and requested our 15k good faith deposit back. Taylor Morrison refused. We still dont have the money refunded to us and the house has been sold to someone else. Taylor Morrison has made more on reselling our home than we would have paid being a VA loan. Need help to get our deposit refunded. Our realtor tried to no avail. Is court the only avenue or take this to the *************************

  

  Business Response

  Date: 04/25/2023

  During pre-construction, the Consumer was made aware of the retaining wall and signed a plot plan which included specific lot details.  Also, Taylor Morrison addressed the Consumers concerns during their weekly update by providing them with additional information concerning the retaining wall construction on the property.  Given Taylor Morrisons award-winning expertise and commitment to its buyers for 100+ years, Taylor Morrison was accordingly distressed to have received notice of Consumers election to breach his purchase agreement and not purchase a beautiful home built in accordance with the plans and specifications that satisfied all contractual and local Building Code requirements. By walking away from Consumers contractual obligations, Taylor Morrison retained the Deposits as liquidated damages for its own loss in accordance with the terms of the Purchase Agreement agreed to by the Consumer.   Further, Consumers clear election to use the Better Business Bureau in an attempt to harm Taylor Morrisons business and reputation, rather than exercise the provisions in the Purchase Agreement, constitutes another breach of the Consumers purchase agreement.  For these reasons, Taylor Morrison respectfully requests that the Better Business Bureau close this matter as resolved in accordance with the legally binding agreement in that we met all of our own obligations.
  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been trying to solve a floor tile warranty issue for over a year. Also need to get 2 windows adjusted.Haven't had a good response from Taylor Morrison this year. Have had promises but no solutions.

  

  Business Response

  Date: 05/18/2023

  Taylor Morrison values its customers and takes great pride in building quality homes. In a show of support of its customers even after closing, Taylor Morrisons Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each consumers home is built in accordance with the building plans and specifications, Residential Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement.? Each of these provisions is reviewed and accepted by a prospective buyer prior to closing on a Taylor Morrison home.

  Our **************** and Warranty team has been working diligently with this customer for several weeks and has ordered the materials needed.  The estimated date of completion of the outstanding items is June 15, 2023.

  We thank the consumer for choosing Taylor Morrison as his home builder. We consider this issue resolved and ask that, based on the information provided to, supporting the foregoing, the BBB similarly considers this matter closed. 

  
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 8/12/2022 Amount USD ********* Seeking a partial refund of USD8,500.00 from the business Due to industry-wide lay-offs as result of an economic downfall, my role has been made redundant and along with that, my employer-sponsored work **** came to an immediate end. I am not able to move forward with the purchase as I am by law required to leave ******** and move back to my home country. I am not asking for a full refund but please consider a partial refund to help my highly impacted situation and inconvenience I am faced with along with my employer not being able to retain my entire team including my role. Thank you for your kind consideration.

  

  Business Response

  Date: 04/16/2023

  Since the filing of this complaint, an Area Sales Manager has spoken with the consumer regarding their situation, and the consumer has decided not to cancel and to move forward with the purchase of the home.  The Manager was to answer all of the consumer's questions.

  In light of the foregoing, we respectfully request that the BBB considers this matter closed in that Taylor Morrison has fully and thoughtfully responded to the consumer and explained our obligations in the legally binding documents signed prior to entering into a Purchase Agreement. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taylor Morrison warranty department refuses to fix the pooling water in our backyard. This issue was noted on our initial home inspection and we were guaranteed that it would be addressed. They did have a company come out to install a drain but it was not installed correctly and the issue has not been corrected. We have continued to ask for this to be resolved but they have now stated that they will no longer be looking to resolve the problem.

  

  Business Response

  Date: 04/19/2023

  Taylor Morrison values its customers and takes great pride in being ********* Most Trusted Builder for the eighth consecutive year. In a show of support of its customers even after closing, Taylor Morrison Limited Home Warranty Program is designed to provide our customers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.
  
  We have reviewed the consumers request for additional drainage work in the back yard. Grades and ****** have been established by the Builder to ensure proper drainage away from the home. Improper drainage of the site occurs when there is standing or ponding water beyond a 48-hour period (72 hours on ******) after the last normal rain event. The back yard is an unfinished space and is considered the consumers responsibility to landscape to prevent drainage problems. The standing water that was apparent prior to the drainage we recently installed was excessive, due to the fact the adjacent property is not yet developed. We installed additional drainage approximately a month ago to help mitigate this issue and have been monitoring the condition regularly.  We last inspected the yard on Monday, April 10th, after a significant rain event and while it was raining there was no substantial ponding of water present. This area of the yard is likely to stay moist or soggy during the rainy season without landscaping. As we have communicated to the consumer, this condition is not warrantable, and no further action is required by Taylor Morrison.
  

  We thank the consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved.

  Customer Answer

  Date: 04/19/2023

  We reject Taylor Morrisons response to our complaint. Taylor Morrison is in direct violation of our closing agreement. Taylor Morrison stated that they will ensure proper drainage and listed this item on our walk-through prior to closing. We continue to have standing water in our yard that is growing algae. If there were proper drainage in the yard, we would not have algae growth.Algae growth takes 3-4 weeks to grow so that shows our lack of drainage and how long we have had standing water in our yard. We have been documenting our yard daily to show the lack of drainage. Per Taylor Morrisons warranty, If Homeowner adds a swimming pool, spa or landscaping after the Closing Date or otherwise modifies the drainage or flow of the property after Closing Date, Builder will not be responsible for drainage issues and such drainage issues are not covered by this Limited Warranty. If we were to landscape the yard, we would void the warranty. Also, we would not add landscaping to a yard that has clear drainage issues.

  In addition to this date, Taylor Morrison has not even laid eyes on our yard and certainly did not inspect the yard on April 10th as they stated. We have home cameras facing our entire backyard to confirm this false statement made by Taylor Morrison.

  Furthermore, we have had to go to great lengths to get any sort of response from the builder. Our warranty claim is most definitely a warrantable claim, and we would like the drainage in our yard addressed immediately. We will continue to press this matter and hope that Taylor Morrison will start to take this matter more seriously.

  

  Business Response

  Date: 05/31/2023

  Our team has inspected this drainage issue and upon further investigation, have found two lots north of the Consumers home that had a blockage at the back flow which could have caused the water to collect into the Consumers lot. Our excavation company inspected the backflow the week of 5/25/23, and the consumer is aware we are confident we have identified the issue, but also have our **************** Team involved to verify no further issues will arise. We will continue to keep the Consumer informed and will communicate findings and a final resolution when confirmed. We thank the Consumer for choosing Taylor Morrison as their home builder and appreciate the Consumers patience and understanding while we continue to service this concern. Thank you for the opportunity to address the Consumers concerns. We consider these matters addressed and ask the BBB to consider closing this complaint.