Reviews

Review Details

• Review fromTim J

  Date: 05/13/2025

  5 stars
  this is a high quality company with advance process and first rated customer services.

• Review fromSherryl A

  Date: 05/13/2025

  5 stars
  Have tried two hearing aids before my Audience purchase. Audience by far the best, customer service excellent.

• Review fromEric T

  Date: 05/10/2025

  1 star
  Had an issue with my hearing aids, contacted Audien, told to send them back for another pair, was told that they would ship the new pair as soon as the ** scanned my return item. This was done on May 2nd. Support tells me item was scanned too late, 4:00pm est, I sent them my receipt that says it was scanned at 2:02 pm EST, oops they say we misread the time, so they tell me that my new hearing aids cant be shipped until Monday the 5th as they cant ship on the weekend?Now it is May 10th, latest update is delivery by Tuesday May 13th.Shipped via *** must be the slowest shipping that they could find. I ordered a product from ********** two days later and it arrived two days ago.Customer support is either non existent or so incompetent as to defy reasoning.Would be very wary about dealing with this company.All I get is cheery little notes from customer support about sunny skies and how many kids they have, sorry not interested.
  

  Audien Hearing

  Date: 05/13/2025

  Hi ****,

  Thank you for sharing your feedback, and I sincerely apologize for the inconvenience this has caused you. I completely understand your frustration, and please know that we take your concerns seriously.

  We acknowledge that there was a delay on our end, and were truly sorry for that. While we rely on our partnered couriers for deliveries, there are times when bulk shipments and their internal logistics may affect the delivery timeframe. Unfortunately, delays from their end can sometimes be unavoidable.

  That said, we take full responsibility for not releasing your order in a timely manner, which resulted in an extended wait. Were committed to learning from this experience and taking steps to improve so that situations like this are avoided moving forward.
  According to the tracking information, your package is expected to be delivered today (Tuesday) 05/13/25 by 7:00 PM. I also see that youre in touch with one of our representatives, who is actively working to ensure you receive your hearing aids as soon as possible.

  We truly appreciate your patience and understanding in this matter.

  Best regards,
  *****

  
  

• Review fromRay W

  Date: 05/09/2025

  1 star
  Bought a pair of atom 2's. One lasted a week then quit working. Contacted the company and was told they wouldn't replace it because I didn't have the oriional packaging to to return it in. Don't buy from this company they are a bunch of con artists. You are better off flushing your money down the toilet.
  

  Audien Hearing

  Date: 05/12/2025

  Hi Rey,

  
  Thank you for sharing your feedback, and I sincerely apologize for your experience. This is certainly not the kind of service we want any of our customers to go through. I completely understand your frustrationand its absolutely valid. Ive checked your account and, so far, I haven't found any recent interactions with our customer support team. No worries thoughIve sent you a separate email to make sure you receive the support you need. Feel free to reply to that message, and Ill make sure to get back to you as soon as possible. Thank you so much for your patience and understanding.

  
  Best regards,
  *****

• Review fromBrian J

  Date: 05/06/2025

  3 stars
  I am retired and wanted to try the Audien hearing aids. ***** was very helpful and willing to accommodate me bit the "Atom and Atom Pro in the ear aids did not feel comfortable. He was helpful in sending me the return label for a full refund.*****
  

  Audien Hearing

  Date: 05/07/2025

  Hi *****,
  

  Thank you for sharing your feedbackIm so glad to hear that you felt well taken care of! While it's bittersweet to see you go, we're truly happy we were able to support you in the best way we could. I sincerely hope that in the future, well have the opportunity to serve you again. Thanks once again!

  Best regards,
  *****

• Review fromArnel M

  Date: 05/05/2025

  5 stars
  I bought my pair of Audien Atom 1 at ******* around 2nd week of March and have been using them for more than a month until one of the hearing aid stopped working. The Audien Atom 1 performed quite well considering the price as compared to very expensive hearing aids. I sent an email to audiensupport team and was very satisfied with the quick responses and professional assessments made by the customer care specialist *****. After returning the defective aid, I'll be receiving a replacement unit in a few days. Thank you Audien and *****.

• Review fromBeverly F

  Date: 05/05/2025

  5 stars
  I recently lost the pull stem on my hearing aid. Audien was quick to address it and order a replacement. Customer support has been on top of this and quick to react.

• Review fromPatricia F

  Date: 05/05/2025

  3 stars
  Im still waiting for my hearing aids to arrive. Once they get here Ill be able to hear??
  

  Audien Hearing

  Date: 05/06/2025

  Hello ********,
  
  Thank you for sharing your thoughts. I completely understand your excitement about receiving your hearing aidswere just as eager for you to have them!
  
  According to the tracking information, your hearing aids are expected to be delivered on May 9, 2025.
  
  We truly appreciate your patience and trust in us. If you need any assistance, please dont hesitate to reach out to our support teamwell do our best to support you promptly and efficiently.
  
  Best regards,
  *****

• Review fromLeslie S

  Date: 05/04/2025

  1 star
  The volume could not be reduced sufficiently. I had to return the hearing aids and request a refund.
  

  Audien Hearing

  Date: 05/06/2025

  Hello ******,

  Thank you for your honest feedback, and Im truly sorry to hear that our hearing aids didnt meet your expectations in terms of sound quality, ultimately leading to a return. We understand how important this is, and I want to assure you that were fully committed to our return policy. I can see that you've already been assisted with the return process, but Ive also sent you a follow-up email to ensure everything is completed smoothly. We truly appreciate the time you spent with us, even if it was brief, and we sincerely hope to have the opportunity to serve you again in the future.

  
  Best regards,
  *****

• Review fromDonald O

  Date: 05/02/2025

  1 star
  Could not adjust volume to a usable level.Worst hearing aids I ever ordered..Not only that, they sent me 3 pairs when I ordered only 1.Tried to get customer service to get instructions for returning additional 2 hearing aids and they kept on giving me Spanish speaking customer service person I do not speak or understand Spanish.Still have 2 pairs of hearing aids that I didnt order. Help.
  

  Audien Hearing

  Date: 05/06/2025

  Hello Don,

  Thank you for taking the time to share your feedback, and please allow me to sincerely apologize for the back-and-forth. I completely understand how frustrating this must be, and I want to assure you that we're here to make things right. Ive reviewed your account, and it appears that weve already processed the return and successfully issued the refund. That said, Ive also reached out to you via email to request some information about the other two orders. Rest assured, Ill make sure youre properly guided through the return process for those as well. Once again, we truly appreciate your patience and understanding regarding this matter.

  
  Best regards,
  *****