Reviews

Review Details

• Review fromJoyce G

  Date: 09/23/2025

  1 star
  I ordered a set of Atom one Audien hearing Aids. I followed the instructions to a tee, BUT. They are too big for my ears - small canals - they screach VERY loudly and Very high and hurt my ears. They are not trustworthy when worn in public, one went off and started screaching. They continued screaching until I put them into the charging case. I called, the *** was not born in an English-speaking country and hard to understand. Did not offer a return, but offered a discount on a more expensive style - for ONLY $100. I want to give them back before they deafen me completely.

• Review fromTom S

  Date: 09/23/2025

  3 stars
  The support staff is terrific,Lexi and ****** in particular!But I have had real problems with units holding their charge It is hard for support staff to talk us through mechanical problems like this I think the product engineers are the ones who need to step up and address this issue

• Review fromLisa H

  Date: 09/18/2025

  5 stars
  Talked with *****...He was knowledgable and so helpful. I'm ordering the new Atom X. I think this will work for my 91 year old father.
  

  Audien Hearing

  Date: 09/23/2025

  Hi ****,
  
  Thank you for sharing this! Were so glad ***** was able to help you out. The Atom X is a great choice, and we hope it makes a real difference for your father. If you have any questions once it arrives, dont hesitate to reach back outwell be here for you.
  
  Wishing the best for you and your dad,
  The Audien Hearing Team
  

• Review fromMargie H

  Date: 09/17/2025

  5 stars
  I have nothing but good to say about Audiens service beginning with the first interaction. Their representatives are cordial, knowledgeable about their products and policies but they also appear to be able to make decisions about their customers needs in order to satisfy them. The products are well engineered and come with very clear and easy to follow instructions. The two techs **************** who have assisted me were very knowledgeable, patient, and reassuring to this 82 year old.
  

  Audien Hearing

  Date: 09/23/2025

  Hi ******,
  
  Thank you so much for your kind words! Were thrilled to hear that youve had such a positive experience with our team and our hearing aids. ***** and ****** will be so happy to know they made things easier and reassuring for youit truly means a lot to us.
  
  We work hard to make sure our products are simple, effective, and backed by real support, so your feedback reminds us why we do what we do. If you ever need anything in the future, please dont hesitate to reach outwere always here to help.
  
  Wishing you the very best,

  *****
  Audien Hearing Team
  

• Review fromRichard S

  Date: 09/15/2025

  5 stars
  I had trouble with Audien Hear Aids, and Audien was very helpful, I asked for a refund, and they issued one as soon as they received the hearing aids back. The person I talked to on the phone was very helpful and explained everything to me. Thank you.
  

  Audien Hearing

  Date: 09/17/2025

  Hi *******,
  
  Were so glad to hear that our team was able to help and make the return process smooth for you. Thank you for giving us the chance to assist and for sharing your kind feedbackit truly means a lot to us. If you ever decide to give our hearing aids another try in the future, wed love the opportunity to serve you again.
  
  Wishing you all the best!

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromNelda C

  Date: 09/14/2025

  1 star
  I received my atom pro2 hearing aides on 9/5/2025. I have requested a return label. I do not have a cell phone, so they are ignoring me. I gave my land line number and they won't call. I have email on my computer to communicate with them. I need my money "$273.60" returned to my credit card. Hearing aides do not work for me. I think I have been scammed! Ear buds are too big, even the *** for my ears. They fall out when I try to put them in my ears. My overall experience is zero!
  

  Audien Hearing

  Date: 09/17/2025

  Hi *****,
  
  Thank you for sharing your feedback. Were truly sorry to hear about your experience and want to sincerely apologize for the frustration this has caused you. That was never our intention, and we take your concerns very seriously.
  
  Please know that we absolutely honor our return policy and will make sure this is made right for you. Ive flagged this with our team to ensure your return is handled promptly and that your refund is issued once we receive your hearing aids back.
  
  We appreciate your feedback and will use it to improve the way we assist our customers. Thank you for giving us the opportunity to make this right.

  Best regards,
  *****
  Audien Hearing Team

  
  

• Review fromTommy W

  Date: 09/13/2025

  5 stars
  ****** saved the day.The Atom Pro 2 , I had was not working after about 6 months of use. At first ******** service , Call it the run around. They kept wanting me to make sure to change the wax guards and make sure there was no sound coming out. This went on for a month. I told them I might be 76, but I still had my wits about **** finally got an email from ****** in ******** service. Then I received my return shipping label. About a week and a half later, my new Atom Pro 2 arrived.Thank you so much ******. I would use Audien again.....
  

  Audien Hearing

  Date: 09/15/2025

  Hi *****,
  
  Thank you so much for sharing your experience! Were really glad ****** was able to help get things sorted and that your new Atom Pro 2 arrived quickly. We completely understand how frustrating it can be when things dont work as expected, and we truly appreciate your patience throughout the process.
  
  It means a lot to hear that youd choose Audien Hearing againwere honored to have your trust. Please dont hesitate to reach out anytime if you need support in the future; were always here to help.

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromKaaren J

  Date: 09/10/2025

  4 stars
  I have been an Audien customer since their original EV models back in 2019 and I have to say that they have evolved into one of the top OTC hearing aid companies in the ***After trying all their models over the years as well as a few other OTC companies, I have settled on Audien to help with my moderate hearing loss.I LOVE my Atom One because I can dial in the frequencies and the volume I need to have clear, distinct sound.I have small ear canals so the current ear domes they provide with all their ITE aids were too thick for my ears. The thinner domes they used to provide work better for me. After many back and forth via email and video calls, I finally received my much loved thinner ******** only input for the company is to have one customer service support person handle issues rather than have to explain the whole story multiple times to multiple people.
  

  Audien Hearing

  Date: 09/11/2025

  Hi ******,
  
  Thank you so much for being with us since our very first EV models back in 2019were truly grateful for your loyalty and trust over the years. It means a lot to hear that youve found the Atom One to be a great fit for your hearing needs, especially with the ability to fine-tune the frequencies and volume for clearer, more distinct sound.
  
  Were also really glad we were able to get you the thinner domes you prefer, and we appreciate your patience during that back-and-forth. Your feedback about having a single support person handle an issue is extremely valuablewe understand how frustrating it can be to have to repeat your story, and were always looking for ways to make our customer experience smoother.
  
  Thank you again for sharing your journey with us and for trusting Audien to support your hearing. Were honored to be part of it, and well keep working hard to make your experience even better.

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromMary B

  Date: 09/08/2025

  5 stars
  Trouble with first three units but no problem they were replaced and now I can hear . MY daughter and I are so grateful. I have used aids for many years and spent large amounts of money.
  

  Audien Hearing

  Date: 09/11/2025

  Hi ****,
  
  Were so happy to hear that you and your daughter are finally enjoying clearer hearingthat truly makes our day! Thank you for giving us the chance to make things right after the first few hiccups. We know how important hearing is in everyday life, and were grateful that you trusted us to support you along the way.
  
  If you ever need anything in the futurewhether its adjustments, questions, or just a little guidancewere always here to help.
  
  Wishing you and your daughter many more moments of joy and connection!

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromJoseph G

  Date: 09/08/2025

  1 star
  Extremely Difficult Return Process and Ineffective Product:I am writing this review to warn others, particularly seniors, about the frustrating experience I've had with Audien Ion Pro hearing aids and their return process. I purchased these hearing aids hoping for a cost-effective solution for my hearing loss, but the product simply did not meet my needs. The feedback noise was intense and made the devices unusable, and they did not provide the proper amplification for my specific frequency loss, which a proper set of hearing aids would.The most infuriating part of this experience is the return process. When I contacted Audien to initiate a return, I was informed that I was required to schedule and perform a video appointment. This is an incredibly inconvenient and unnecessary hurdle, especially for a product that is clearly not working as advertised. For a company that markets heavily to the elderly, requiring a video appointment to process a simple return feels like a deliberate tactic to make the process so difficult that people give ***** feels like Audien is taking advantage of elderly individuals by making their return process so convoluted and difficult. I should be able to return a defective or unsuitable product without having to go through a mandatory, inconvenient, and frankly, intrusive video call. This is not good business practice. I am deeply disappointed with both the product and the company's customer service.
  

  Audien Hearing

  Date: 09/11/2025

  Hi ******,
  
  Thank you for sharing your feedback and please accept our sincere apologies for the frustration and inconvenience you experienced. We never want any of our customersespecially seniors who rely on our productsto feel that returning a product is difficult or discouraging.
  
  The video appointment requirement is not meant to create hurdles, but rather to give our hearing specialists a chance to address concerns in real time and ensure that customers are fully supported. Many find it helpful because it allows us to answer questions directly, walk through the return process step by step, and, if needed, troubleshoot issues before deciding on a return. That said, were truly sorry if it came across differently in your casethat was never our intention.
  
  Also, weve already sent you an offboarding link where you can directly generate your return label without needing further steps. Please feel free to use that at your convenience, and if you encounter any trouble, well gladly step in to help.
  
  We appreciate your feedback and the chance to improve, and we truly wish your experience with the device had been better. Please dont hesitate to reach back outwere here to make this right in any way we can.

  Best regards,
  *****
  Audien Hearing Team