817 Customer Reviews
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Review from Juanita L
5 stars04/12/2024
We ordered the Audien hearing aids and they were delivered to a wrong address and we could not get them back. Audien not only replaced them but gave us the next better ones. My husband can't believe how much better he can hear. They are remarkable. Thanks Audien! You have a customer for life.Review from Susan C
1 star04/12/2024
DO NOT WASTE YOUR MONEY! Ordered these for my mother with the 45 day free trial. They do not work for her and there is NO way to return them. I have called and sent multiple emails with no response. Extremely disappointed.Review from Marvin C
1 star04/11/2024
I really tried making these Audien hearing aide work, I ordered the replacement kits for the wax protector, had to change every time I wore the hearing aides, they squill, when I called for assistance they had me change the little white guard every time so I ordered a set of replacements, they make sure to pacify you until your return/refund has expired. I did receive another set of aides and I assure you *** had the same problem. Would not recommend these to anyone. **************** I only give one star because a selection is required.
Audien Hearing Response
04/12/2024
******,
I apologize for the troubles you've had in contacting our customer support team, our staff has seen a spike in call volume resulting in delays in processing all support tickets.
After looking into your order details I can see you are still within the 45 day window and Ill be sending you a return label to send us back your hearing aids and getting your order refunded.Review from William Christopher T
1 star04/11/2024
They SUCK!!They are just amplifiers, they screech all the time, and they NEVER answer their phone. Their service is ****.*****************************Audien Hearing Response
04/12/2024
*******,
I apologize for the troubles you've had in contacting our customer support team, our staff has seen a spike in call volume resulting in delays in processing all support tickets.
After looking into your order details I can see you are still within the 45 day window and Ill be sending you a return label to send us back your hearing aids and getting your order refunded.Review from Gary G
1 star04/05/2024
I purchased the Audien Atom Pro 2 as I thought the advertised "smallest hearing aid" would work for me. It did not work for me as I even used the smallest hearing buds ....just continues to come loose in my ear. I'm attempting to return them within the 45 day return policy for my full refund. BEWARE of their return policy as they do not return emails, the "link' on their website to start refund process does not open, they don't answer the phone. Message says to expect to hold 5 to 10 minutes , then I get cut off. I'm concerned if this continues my 45 days will run out. HELP!!Review from Ronald L.
1 star04/03/2024
The company has representatives that do not answer questions and try to sell again items returned for replacement. Very disappointed in their response, and phone numbers they use. Only hope that the items I returned will be replaced. The man I talked to was in ********* **. With phone number from Al. and couldn't understand him from another country. Please help to resolve my situation, if possible.Audien Hearing Response
04/05/2024
******,
I apologize for the difficulties you've faced with getting you a replacement for your Atom hearing aids. I just created a replacement order for you and will make sure to have it shipped today.
Thank you for your patience and I hope this resolves your issue.Review from Kagey B
2 stars04/01/2024
Still have not received my hearing aids when I check the update it usually just says the next day I hope my 45 day guarantee hasnt started yet I am told it shipped on 3/13Audien Hearing Response
04/03/2024
*****,
I apologize for the delay in having your order delivered. The package left our warehouse on 3/13 and *** & **** were undergoing a lot of changes in there systems resulting in delays for march.
After looking into your tracking info it shows it was delivered on 4/2 and your 45 day window starts from the day it was delivered.Review from Gloria C
2 stars03/29/2024
I have contacted this company several times since receiving their hearing aids, requesting a refund. They are too large and I wanted to return them. Each time they responded with a solution that did not work, but never responded with a return mailer. I received them on 2/22 and on/24 and my first contact by phone on the 26th. My follow through continued on the 26, 27, 29 with an email. I received a response on the 28th and march 3rd, but no information on returning them I emailed again on March 4 to all who reached out to me; still no response to return.in fact i received a request to be a product tester. Lastly,a note from *** with a commitment to "assist me in every possible manner". In a week,45 days will be here.Will I receive a response that will allow me to return this product in time to receive a refund?****** CAudien Hearing Response
04/01/2024
******,
I just emailed you a return label so you can send us back your hearing aids. Once our warehouse receives your return we will process a full refund on your order and you will be credited to your original payment method. Please allow 2-3 days for the money to be seen in your account.Thank you for your patience and understanding, and I apologize for the inconvenience.Review from Torrey H
1 star03/26/2024
Product seems pretty useful, just not in my father's situation. The problem is that they will not respond to any requests to return.Four separate efforts have gone unanswered. Meanwhile, my return widow closes proving this company is simply in it for the money. Can not recommend!Audien Hearing Response
03/29/2024
Torrey,
I apologize for the delay in getting your request taken care of. Our customer support team has been experiencing an increase in email volume causing a small delay in responce time.
After looking through your order details it shows me that you charged back via PayPal and received your refund. If you still havent been refunded please contact me at ****************************** and I will make sure to have this taken care of immediately.We certainly don't try to make this process difficult but with over ******* customers sometimes things slip through.
Review from GREG T
1 star03/26/2024
I purchased atom 2 in late febuary of 2024. One of the units stopped working completly. I sent them an email requesting a replacement and I have not heard back friom them. It been 3 weeks. They send you a auotmated responce saying if you submit another email you go to the back of he line.. *************************Audien Hearing Response
03/29/2024
****,
I am having trouble finding your order with the information provided above. Can you please provide me with your order number or name on the account. I will make sure to process your replacement once I can pull up your order details.
I apologize for the difficulties you've had in contacting our support team. We have had a increase in volume resulting in a small delay in processing all support tickets.
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