Reviews

Review Details

• Review fromCLAIRE B

  Date: 09/03/2025

  4 stars
  I got my Audien Hearing Aids just a couple of days ago, and they are nice and comfortable

• Review fromJill B

  Date: 08/23/2025

  1 star
  Do not buy Audien Hearing aids on the Internet. They give terrible feed-back noise whatever you do; adjust volume, change ear bud sizes, etc. you still get squeezing in your ears. You can even hear your own breathing which is very annoying. ******************* is no good either. I was promised a return label sent to my phone 15 minutes after calling and nothing a day later. I want my money back.
  

  Audien Hearing

  Date: 08/26/2025

  Hi ****,
  
  Thank you so much for sharing your feedback. I want to sincerely apologize for the inconvenience and frustration this has caused you. Im truly sorry that we werent able to meet your expectations with the hearing aids, and for the added stress caused by the delay in receiving your return label.
  
  Ive personally reviewed your account and can confirm that everything has been successfully processedit was only a delay in our system that held things up. To make sure youre taken care of, Ive just sent you a separate email with your return label attached.
  
  I completely understand how disappointing and inconvenient this experience must have been for you. Please know Ill be here every step of the way to make this as smooth as possible. If you have any questions or need anything at all, dont hesitate to reach outIll be glad to help.
  
  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromDorothy M

  Date: 08/23/2025

  1 star
  I ordered one set of Atom One hearing aids. According to their email, the cost would be $98. I added a one year protection plan for $24.99. Later I received one set of Atom Two hearing aids. My debit card was charged $134.99 AND $153,65, Don't know why. I have contacted them but the agent I spoke with did not know why either. She just said that was the price for Atom Two. I can send you paperwork to show this.
  

  Audien Hearing

  Date: 08/26/2025

  Hi *******,
  
  Thank you for taking the time to share your feedback, and please allow me to sincerely apologize for the confusion and inconvenience this has caused. This is never the kind of experience we want you to haveespecially with your very first purchase with us. I understand how frustrating this must have been, and Im truly sorry if things werent explained to you clearly from the start.
  
  After carefully reviewing your order, I see that you initially placed an order for the Atom One at $89 with an added protection plan. Later on, you opted to upgrade to the Atom Pro 2, which carries an additional cost of $140. The regular price of the Atom Pro 2 is $289, so with the upgrade, you actually received it at $229. The remaining charges were related to the protection plan and applicable taxes.
  
  I completely understand this may not have been the outcome you were expecting, and I regret any confusion caused along the way. Please know that we truly value your trust and would love the opportunity to make this right for you. If you have any questions or if theres anything more we can do to help, dont hesitate to reach outwere here to support you every step of the way.
  
  Thank you again for bringing this to our attention. Your feedback helps us improve, and we hope well have the chance to serve you better moving forward.
  
  Best regards,
  *****
  Audien Hearing Team

• Review fromMark H

  Date: 08/21/2025

  5 stars
  Very helpful, and trustworthy I appreciate the help,and thank you for helping me with my issue
  

  Audien Hearing

  Date: 08/25/2025

  Hello ****,
  
  Thank you for your kind words! Were so glad we could help and that you felt supported throughout the process. Your trust means a lot to us, and were always here if you need anything in the future.

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromDon F

  Date: 08/21/2025

  5 stars
  Everyone was extremely helpful. My hearing aids were sent when they said it would be. And delivered on time Great help all around. Thank you
  

  Audien Hearing

  Date: 08/25/2025

  Hello Don,
  
  Thank you so much for sharing your experience with us. Were so glad to hear that your hearing aids arrived right on time and that our team was able to provide the support you needed along the way.
  
  Your feedback truly means a lot, and were always here if you need any further assistance.

  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromDeborah C

  Date: 08/13/2025

  5 stars
  I bought the atom pro(149.00) my curiosity, purchased atom pro 2. (******) the atom 2 do fit my ears better but actually like the atom pro better for my hearing. But the pro 2 helps the ringing in my ear.
  

  Audien Hearing

  Date: 08/15/2025

  Hi ****,
  
  Thank you so much for sharing your experience! Were glad to hear that the Atom Pro 2 is helping with the ringing in your ears, and we completely understand how sometimes one model may feel more comfortable than another. Everyones hearing needs are a little different, and its great that you were able to try both to find what works best for you.
  
  If you ever have any questions about optimizing your device or need tips on getting the most out of your Atom Pro or Atom Pro 2, please dont hesitate to reach out were here to help!

  Best regards,
  *****
  Audien Hearing Team
  

• Review fromJames S

  Date: 08/08/2025

  2 stars
  I was not impressed with the ***** that I initially purchased. After explaining what I was unhappy with, they suggested moving up to the **** Keep in mind, everyone's hearing issues are different. As it turned out, *** was a better product for me. It responded as expected.....until the left aid stopped charging. After a conference with a representative, they agreed there was a problem. I sent the unit back (free). When they received it, they sent a new set. Then after about 3 weeks, the left aid started giving 4 pings every 4 minutes, precisely. They sent me what I needed to return them for a new one. ********* in customer service was very responsive and helpful. I decided that even though I was happy with the sound from the **** I was not happy with the quality of the unit. So I asked for a refund. However, even though each unit died within 45 days of me receiving them, I was not granted a refund. Company policy. (Unreasonable, but it's their policy to only issue refunds within 45 days of the initial purchase. In my case, the ****** If I had demanded a refund in the first place, then ordered an ION separately, the clock would've started over again. ***.) Again, I felt I was treated exceptionally well by *********, within the parameters of company policy. Meanwhile all the ************ left me without a hearing aid that I paid for. So for all of those reasons, I refused to have another set sent to me. I'm done, without compensation.
  

  Audien Hearing

  Date: 08/11/2025

  Hi *****,

  Thank you for taking the time to share your detailed experience with us. Were glad to hear that our representative, *********, provided responsive and helpful support throughout the process, and that the *** hearing aids met your hearing needs while functioning properly.
  
  Were truly sorry for the repeated issues you encountered with the devices and for the frustration this caused. While our refund policy is limited to ********************************************************************************* situations like yourswe always aim to work within those guidelines to find the best possible resolution for our customers.
  
  We appreciate your feedback regarding both product quality and policy. Your comments have been shared with our team so we can continue improving our products and processes. We regret that your experience didnt meet your expectations, and we thank you for giving us the opportunity to serve you.

   

  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromGloria Jean C

  Date: 08/08/2025

  5 stars
  email support was great. I had asked for assistance with the warranty and this *** was the only one out of many that helped get the correct lifetime warranty plan in place for me.
  

  Audien Hearing

  Date: 08/11/2025

  Hi ****** ****,

  Thank you for sharing your feedback. Were glad to hear that our email support team was able to assist you in getting your lifetime warranty plan set up correctly. We will be sure to share your kind words with the representative who helped you. Should you need any further assistance in the future, please dont hesitate to reach out.

  Best regards,
  *****
  Audien Hearing Team
  
  
  

• Review fromChris Y

  Date: 08/08/2025

  4 stars
  Hearing however big or small not only effects you it also effects those around you! I can't say my experience with Audien has been a smooth process nor can I say my hearing aids have met my expectations'. What I can tell you is they have allowed me to join in conversations that I was missing in the past. I've never been able to afford the $5K ones so I can't even tell you they are better that the affordable Audien one or not. They have helped me and for that I am grateful. I do take them out when listening to music because they are not very good based on my hearing loss when listening to music.
  

  Audien Hearing

  Date: 08/11/2025

  Hello *****,

  Thank you for sharing your honest feedback. Were glad to hear that your hearing aids have helped you rejoin conversations and stay connected with those around you, as that is one of our main goals. We understand there have been challenges along the way and that they may not have met all your expectations, particularly with music listening based on your hearing loss. We truly value your perspective and will share your comments with our team as we continue working to improve both our products and customer experience. We appreciate your trust in choosing Audien and are grateful to be part of your hearing journey.

  Best regards,
  *****
  Audien Hearing Team
  
  

• Review fromClaude M

  Date: 08/06/2025

  5 stars
  The Pro 2 are great. I've had 3 other hearing aids, but these are the easiest to adjust, and you forget you're wearing them. 5 volume settings and 4 sounds modes all at the touch of a button. No tools or little screwdrivers, just push the button. The customer service is great, very helpful. If you don't like these, I doubt you'll like any of the other brands.
  

  Audien Hearing

  Date: 08/07/2025

  Hi ******,
  
  Thank you so much for the kind wordswere thrilled to hear youre loving the Atom Pro 2! It means a lot to know theyve made such a positive difference, especially after trying several other hearing aids. We designed them to be simple, comfortable, and easy to adjust, so its incredibly rewarding to hear thats exactly what you experienced.
  
  And thank you as well for the shoutout to our customer service teamwere always here to help however we can!
  
  Wishing you continued comfort and clarity. 

  Best regards,
  *****
  Audien Hearing Team