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Customer Review Ratings
Average of 588 Customer Reviews
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Review fromRay W
Date: 05/09/2025
1 starBought a pair of atom 2's. One lasted a week then quit working. Contacted the company and was told they wouldn't replace it because I didn't have the oriional packaging to to return it in. Don't buy from this company they are a bunch of con artists. You are better off flushing your money down the toilet.Review fromBrian J
Date: 05/06/2025
3 starsBrian J
Date: 05/06/2025
I am retired and wanted to try the Audien hearing aids. ***** was very helpful and willing to accommodate me bit the "Atom and Atom Pro in the ear aids did not feel comfortable. He was helpful in sending me the return label for a full refund.*****
Budget Hearing Aids LLC
Date: 05/07/2025
Hi *****,
Thank you for sharing your feedbackIm so glad to hear that you felt well taken care of! While it's bittersweet to see you go, we're truly happy we were able to support you in the best way we could. I sincerely hope that in the future, well have the opportunity to serve you again. Thanks once again!
Best regards,
*****Review fromArnel M
Date: 05/05/2025
5 starsI bought my pair of Audien Atom 1 at ******* around 2nd week of March and have been using them for more than a month until one of the hearing aid stopped working. The Audien Atom 1 performed quite well considering the price as compared to very expensive hearing aids. I sent an email to audiensupport team and was very satisfied with the quick responses and professional assessments made by the customer care specialist *****. After returning the defective aid, I'll be receiving a replacement unit in a few days. Thank you Audien and *****.Review fromBeverly F
Date: 05/05/2025
5 starsI recently lost the pull stem on my hearing aid. Audien was quick to address it and order a replacement. Customer support has been on top of this and quick to react.Review fromPatricia F
Date: 05/05/2025
3 starsPatricia F
Date: 05/05/2025
Im still waiting for my hearing aids to arrive. Once they get here Ill be able to hear??Budget Hearing Aids LLC
Date: 05/06/2025
Hello ********,
Thank you for sharing your thoughts. I completely understand your excitement about receiving your hearing aidswere just as eager for you to have them!
According to the tracking information, your hearing aids are expected to be delivered on May 9, 2025.
We truly appreciate your patience and trust in us. If you need any assistance, please dont hesitate to reach out to our support teamwell do our best to support you promptly and efficiently.
Best regards,
*****Review fromLeslie S
Date: 05/04/2025
1 starLeslie S
Date: 05/04/2025
The volume could not be reduced sufficiently. I had to return the hearing aids and request a refund.Budget Hearing Aids LLC
Date: 05/06/2025
Hello ******,
Thank you for your honest feedback, and Im truly sorry to hear that our hearing aids didnt meet your expectations in terms of sound quality, ultimately leading to a return. We understand how important this is, and I want to assure you that were fully committed to our return policy. I can see that you've already been assisted with the return process, but Ive also sent you a follow-up email to ensure everything is completed smoothly. We truly appreciate the time you spent with us, even if it was brief, and we sincerely hope to have the opportunity to serve you again in the future.
Best regards,
*****Review fromDonald O
Date: 05/02/2025
1 starDonald O
Date: 05/02/2025
Could not adjust volume to a usable level.Worst hearing aids I ever ordered..Not only that, they sent me 3 pairs when I ordered only 1.Tried to get customer service to get instructions for returning additional 2 hearing aids and they kept on giving me Spanish speaking customer service person I do not speak or understand Spanish.Still have 2 pairs of hearing aids that I didnt order. Help.Budget Hearing Aids LLC
Date: 05/06/2025
Hello Don,
Thank you for taking the time to share your feedback, and please allow me to sincerely apologize for the back-and-forth. I completely understand how frustrating this must be, and I want to assure you that we're here to make things right. Ive reviewed your account, and it appears that weve already processed the return and successfully issued the refund. That said, Ive also reached out to you via email to request some information about the other two orders. Rest assured, Ill make sure youre properly guided through the return process for those as well. Once again, we truly appreciate your patience and understanding regarding this matter.
Best regards,
*****Review fromWanda S
Date: 05/02/2025
5 starsMy husband had theAudienk pro for several years and needed another pair. The Atom 2 were on sale so I ordered those. When we received them one did not work but they promptly sent a replacement. As it turned out he did not like them as good as the Pros so when I notified them they exchanged them for the difference in price. I have had all good experiences with AudienReview fromDean M
Date: 04/30/2025
5 starsI am currently retired now and have a lifetime of hearing loss including all the tests. My Mother purchased my first pair of hearing aids probably thirty years ago.Those were prescription type. In my opinion they weren't worth it. All the replaceable batteries was a hassle. Yet to say I gave up on them when one of aids broke! Another span of time goes by until I did my research on all the FDA approved, over the counter hearing aids. I've had a bad experience with a company along with their product and service etc. and regret even giving them a try. Consumer Reports gave Audien Hearing high marks and praise. I went with them and give much recommendations. I bought the Atom Pro 2 version and am so happy I did. The phenomenal simplicity of Audien has been nothing short of impeccable in my book! Being part of the family let's say, the reach out on their behalf has been so appreciated / helpful.I personally have found my new norm and feel accustomed early. I have been wearing for less than a week but I am still being patient in this process. Taking it easy, taking breaks if I feel that I need one. The fact that these are rechargeable is a big PLUS. Sure I hit the volume button upon insertion or adjusting the fit but that's to be expected until you become more familiar with them. Well happy sounds of this world. Don't miss it! SMILES :)Review fromKimberly P
Date: 04/30/2025
1 starKimberly P
Date: 04/30/2025
While I do not have a complaint about customer service (yet), I do have a complaint about the hearing aids. I am currently wearing a replacement pair that I received after the first pair started having issues. The first pair lasted about a month (if that). One issue I had was with the ear domes. It was hard to find a good fit. The hearing aids had to constantly be pushed back into my ears. The other issue was that the sound started to go in and out. Eventually, the sound was completely gone. I contacted customer service and received a replacement pair. I sent the faulty pair back to Audien. I have had the current pair for about a week, and they are not working properly. An overall issue is not being able to use the phone while wearing them. I must either use the speakerphone or remove the hearing aids. It is an inconvenience. If I had to choose all over again, I would not choose these hearing aids.Budget Hearing Aids LLC
Date: 05/02/2025
Hi ********,
Thank you so much for taking the time to write to us. I sincerely apologize for the ongoing issues youre experiencing and truly regret that you're still having trouble.
I completely understand how frustrating this can be especially during the first couple of weeks when you're using the device regularly. Please know that this adjustment period is completely normal, and were here to support you every step of the way.From what I can see, one of our representatives is currently assisting you and will be offering you some better options possibly even an opportunity to try an upgraded version that may better suit your needs and resolve the concerns you're facing.
Once again, we genuinely appreciate your patience and cooperation. We're committed to helping you find the best solution, and were always here for you. Thank you again!
Best regards,
*****
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