Reviews

Review Details

• Review fromJohn M

  Date: 07/11/2025

  5 stars
  ***** was fantastic, everyday he evaluated my responses and tried new things. Nothing seemed to work ,so he offered next higher level aids at no charge!! Don't see that much these days, Thank You all especially *****
  

  Audien Hearing

  Date: 07/14/2025

  Hi ****,

  Thank you for your honest review. Im so glad to hear that you were able to receive the support you needed from our dedicated customer representative. While its unfortunate that you initially experienced issues with your previous device, Im happy we were able to find a solution that worked best for you.
  Thats exactly our goalto provide exceptional customer service and help you rediscover the ease and joy of hearing.

  We truly appreciate your continued trust and support!

  Best regards,
  *****

• Review fromMartin H

  Date: 07/05/2025

  5 stars
  I purchased the Atom Pro 2 from Audien Hearing and I have to say after I got my brain adjusted to them, which took a week or so, they are the best ones I have used. Good clear sound with different moods for every situation like conversation one on one or more. They will cancel out noise and more. I have had the high dollar hearing aids (Oticon) never was happy with them. These Atom pro 2 improve sound so much better. I have had a few problems with them one quit working after a few weeks and the support group took care of me quick and easy and sent me a new pair, no charge. I don't know what the life of these hearing aids will be but I will find out as time goes by.
  

  Audien Hearing

  Date: 07/09/2025

  Hello ******,

  Thank you so much for your positive feedbackit truly means the world to us. I'm glad to hear that our product served you well. While unexpected issues may arise, I'm happy that our customer service team was able to assist you promptly and process a replacement at no additional cost.

  Here at Audien Hearing, our goal goes beyond offering affordable hearing aidswere equally committed to providing an exceptional customer service experience. Thank you for the trust and support.

  Best regards,
  *****

• Review fromGeorge F

  Date: 07/05/2025

  4 stars
  I wasn't able to use the *** PRO aides ... my fingers are just TOO LARGE, and they shake a bit, for me to "manage" the aides themselves.Audien's return policy was absolutely SUPURB! I rec'd my reimbursement in short order.
  

  Audien Hearing

  Date: 07/09/2025

  Hello ******,

  Thank you for sharing your honest feedback about our product. While we regret that we werent fully able to meet your expectations, were still grateful for the opportunity to serve you, even for a short period.

  We're especially pleased to know you had a positive experience with our customer servicethat truly reflects how much we value and prioritize our customers needs.

  We hope to have the chance to serve you again in the future. Thanks once again.

  Best regards,
  *****

• Review fromFoster B

  Date: 07/01/2025

  4 stars
  So far my Audien hearing aids have worked out fine. The only problem I have had so far is the charging unit quit working. Although my order initially got lost or misplaced at the transfer offices. Your support team has assured me another one is being replaced. Thanks
  Curt Brock
  

  Audien Hearing

  Date: 07/02/2025

  Hi Curt,

  
  

  Thank you so much for your patience and understanding as we worked to resolve this for you! We truly appreciate your feedback and are delighted to let you know that your replacement has been successfully created.

  
  

  Your new order number is #1170335.

  
  

  It's currently set to arrive on July 5th.

  
  

  We hope you enjoy your replacement! Please don't hesitate to reach out if you have any further questions.

• Review fromKathy L

  Date: 06/27/2025

  5 stars
  Fast shipping . Easy to use and good instructions and help. Follow up from video class exceptional. Still adjusting. Great price.
  

  Audien Hearing

  Date: 07/01/2025

  Hello Kathy,

  
  

  Thank you so much for your wonderful feedback—it truly means the world to us!
  
  I’m so glad to hear that our hearing aids have served you well—not just arriving on time, but also being helpful in supporting your hearing needs. Knowing that we’ve made a positive impact is exactly why we do what we do. We’re honored to be part of your journey and will continue to be here for you every step of the way. You’re never alone in this, and we’re always just a message away.

  
  

  Thank you for being a valued part of the Audien Hearing family.

  
  

  Best regards,
  
  Vince

• Review fromBradley B

  Date: 06/20/2025

  5 stars
  The customer service was great. Had a problem with one of the hearing aid not working. They replaced the both of them. Had new ones in a few days and they work great. Thank you for your help.

• Review fromBrett T

  Date: 06/20/2025

  5 stars
  Im giving these a 5 star because of my overall experience. I first tried the Ion pro in the early model. I couldnt get them to work for me. **************** quickly upgraded me to a more expensive outside the ear model for free! I received the upgraded model and tried them for a few weeks. I couldnt get them to work for me either. This is in no way a reflection of the hearing aides or the company. I couldnt have asked for a better experience unless their product had helped my personal hearing needs. And although their products didnt work for me personally I would still recommend giving their products a try for your hearing aid needs. Their products are very well made and worked as they should and their customer service is second to none. More companies should operate in such a manor.

• Review fromBonnie F

  Date: 06/19/2025

  5 stars
  My husband has VA issued hearing aids. One of his was in the shop at the time I ordered these hoping they could be back *** when his needed repairs. Unfortunately his hearing is pretty severe so the application didn't work. I contacted Audien for return instructions. ****** ********* did a video chat with me to assure proper use and offer suggestions. At the end of the chat, he sent me an email with a shipping label for the return. I dropped the package at the post office the next day and the following day I was notified via email that the return was on it's way to them. ******' customer service skills are great! I truly wish they would have worked. Audien is very reliable with their promises for their products as the return was very simple. Thank you!

• Review fromJohn R

  Date: 06/17/2025

  5 stars
  Have been happy to have a billing issue resolved by ***** of the Audien staff. I was offered two discounts in my initial call; which did not appear in the invoice sent by e-mail. These discounts were applied to my subsequent credit card bill.Thank you ***** for your help and prompt attention. **** *****

• Review fromGeorge L E

  Date: 06/10/2025

  5 stars
  I have owned both ******** and Ion models. My experience with both has been excellent although I prefer the Ion. Recently I had a problem with a wax protector getting lodged in the channel resulting in reduced volume. Contacted *** in support who took care of the problem. I found him helpful, patient and polite. The problem was resolved with him sending me a new pair of hearing aids without cost. I am pleased with the hearing quality, price and support.