Reviews

Review Details

• Review fromMark S

  Date: 03/12/2025

  5 stars
  This is like a dream come true. I can hear clearly again. It is hard to describe what I've been missing. My wife is happy too. No more "what did you say". I am very happy with the product for the price. Can't beat it. Thank you for giving me my hearing back.
  

  Audien Hearing

  Date: 03/17/2025

  Hey ****,

  Thank you so much for your wonderful feedback! Its truly amazing to hear how our hearing aids have made such a difference for younot just in restoring your hearing but also in positively impacting your wifes life.

  Your kind words mean the world to us. They inspire us to continue providing not only affordable hearing aid solutions but also the gift of hearing and an improved quality of life.

  Your Audien family will always be here for you. Thanks for being a valued part of it! ??

  Best regards,

  *****

• Review fromkenneth h

  Date: 03/07/2025

  5 stars
  They responded very quickly to my complaint of not being able to get my refund and issued a refund promptly at that point. Thank you, audience
  

  Audien Hearing

  Date: 03/10/2025

  Hi *******,

  Im glad to hear that we were able to turn your complaint into a positive experience. We truly appreciate your patience and the opportunity to support your hearing needs, even in a short timeframe.

  We sincerely hope to have the opportunity to serve you again in the future. Your trust and business mean a lot to us, and were committed to ensuring your next experience with us is just as positive.
  If you have any further concerns or questions, please dont hesitate to reach outwere always here to help.

  Thank you for your understanding, and we look forward to serving you again soon!

  Best regards,

  *****

• Review fromDaniel G

  Date: 03/07/2025

  5 stars
  I've only had my hearing aids for one day so I can't really rate them. However, the Audien experience has been a very positive one. I wish all on-line companies were as cordial and customer-service oriented as **********************. All of the processes associated with the indoctrination and ultimate purchase of the hearing aids was very understanding and extremely professional. I will be getting used to configuring and wearing the aids as soon as I can. The plus to such an experience is the data and assistance I have and continue to receive from Audien and it techies. Everything provided has been easy to understand and ultimately practice. As my aids routine progresses I am very comfortable in knowing that Audien will be there to assist me through my trial and error.I wish your good will could spread but knowing your company will maintain this positive approach is very heart-warming and comfortable to me.Thanks
  

  Audien Hearing

  Date: 03/11/2025

  Hi ******,

  Thank you for your kind feedback! Your satisfaction is our top prioritynot just in providing affordable and high-quality hearing aids, but also in ensuring the best possible customer experience.

  I understand that adjusting to them may take some time, especially as youre new to wearing them. Rest assured, were here to provide the best support whenever you need us.

  Your Audien family is delighted to have you, and we warmly welcome you!

  Best regards,

  *****

• Review fromJames G

  Date: 03/05/2025

  3 stars
  I'm having a difficult time stopping intermittent feedback squeals, even though I only am using one of the hearing aids. (I am totally, traumatically deaf in my left ear. Also, the hearing aids seem to start "clipping" the volume on incoming sound even if it is at an optimal level. This causes sound to become nearly inaudible. Still, with these issues the hearing aids are better than hearing little at all and the constant "I can't hear you" and "What did you says" that I used to use 100+ times a day.

• Review fromDale M

  Date: 03/05/2025

  2 stars
  I purchased two sets of hearing aids during the past 18 months. The first set worked okay, so I decided to upgrade to the Atom 2. They worked well for a few months, but the left aid started going out after only a couple of hours. I contacted Audien and explained the issue via email. They insisted that they needed more information, but they never specified what information I needed to provide. Then, after I told them I didn't know what else I could relate, the simply shut down the conversation.

• Review fromLAVERNE G

  Date: 03/04/2025

  5 stars
  Great customer service. I love my ********************** aids and they work just as well for the hearing aids I paid $4000.00 more for those. I cannot say enough good about Audium hearing aids.
  

  Audien Hearing

  Date: 03/05/2025

  Hi *******,

  Wow! Im absolutely thrilled to hear that! Its amazing to know that you find our product comparable to your previous $$$ hearing aids. We truly appreciate your trust and for allowing us to be part of your hearing journey.

  Please know that we are always here whenever you need assistance, and we remain fully committed to providing you with the best customer experience.
  Thank you for being a valued customerwe truly appreciate you!

  
  All the best,
  *****

• Review fromGeraldine A

  Date: 03/04/2025

  1 star
  i have been attempting to get a refund but the company just sends me offers of upgrades instead of a refund label. I have tried many times with emails and phone calls but the window for my 45 day return is closing and I am concerned they will delay sending return label so my 45 day guarantee will expire. i believe their "guarantee" of free returns is a scam!
  

  Audien Hearing

  Date: 03/05/2025

  Hi *********,

  I sincerely apologize for the inconvenience this has caused you, as well as for the back and forth. I completely understand how frustrating this can be, but please know that our goal is to ensure you receive the best possible solution so you can experience the beauty of hearing again.

  I also reviewed your account and see that weve already sent you the return label for sending back the hearing aids. If you havent received it or are experiencing any issues, please let us knowwed be happy to assist you right away.

  We remain committed to our 45-day money-back guarantee policy. While we acknowledge that weve fallen short in providing the best customer experience, we genuinely appreciate the opportunity to make things right.

  Thank you for your patience and understanding.

  All the best,

  *****

• Review fromElford H

  Date: 02/28/2025

  5 stars
  Audien was the second company from which I ordered. The first company provided absolutely no level of customer service (no response to calls or emails). I returned those and ordered from Audien. In both cases the devicess were in the ear, in fact they looked almost identical. The second pair from Audien had the same feedback problem - the aid in the left ear shrieked like a banshee. Here is the critical difference in Audien and the first company, I was actually able to speak with a live customer service *** that I could understand. I've spoken to or emailed with 4 different ***s. All have been excellent and have resolved the issue at hand. It turns out that I can not wear an in the ear aid but the Ion over the ear works fine. I can watch TV with the volume significantly reduced, converse over dinner with friends and actually understand customers at my work. ********************** allowed me to return Atom 2 I purchased from another source, gave me credit for it and gave me a discount on the Ion. As to the quality of the sound - it's very good. As mentioned in the How to Adjust tape, do not expect to have the same quality of sound you get with your own ears. It is a little metalic. You get used to that. If I'm listening to music on a computer I use earphones for that. However, for work or at home I use to Ion. When driving or working in the yard the settings for those activities are excellent in noise cancellation (you will supprised at the amount of ambient noise in a car or outside).Overall, a purchase well worth the money.
  

  Audien Hearing

  Date: 03/04/2025

  Hi ******,

  
  Thank you so much for your thoughtful and positive reviewnot just of our product but also of our customer service! We truly believe that providing affordable hearing aids goes hand in hand with delivering the best customer experience, and it means the world to us that you feel the same.

  
  Im absolutely thrilled that youve found the perfect hearing aids to suit your needs and that youre able to enjoy the beauty of the sounds around you. Sharing that joy with you is exactly why we do what we do!

  
  Once again, thank you for your continued support. We wish you nothing but the very best!

  
  Best regards,
  *****

• Review fromJanice C

  Date: 02/28/2025

  4 stars
  My old hearing aids didn't fit properly anymore, and one completely stopped working. I decided to give Audien a try, after reading reviews. Was very excited when they came, put them in, and I got nothing but buzzing, humming, beeping. I contacted customer support, and *** responded. It took a few days, but he told me different ways to stop the interference. The end result was perfect. I do have to move them around a lot to stop the unwanted noises, but when they get in the correct position, they work great. The only other problem I have is with changing the domes. Some just will not fit, no matter how I try to get them in, it's like the holes in the domes are way too small. I have domes in that seem to work ok now, just wish I could have tried the smaller ones to see if that made a difference. I really appreciate the patience and courtesy Lem provided in our emails. He was top notch.I give 4 stars only because the instructions in the booklet weren't crystal clear, and the impossibility of getting all the domes to fit.
  

  Audien Hearing

  Date: 03/04/2025

  Hi ******,
  
  Thank you for your kind words! We truly appreciate your feedback and are so glad we could assist you in the best way possible. Please know that we are always here to support you with any ongoing concerns.
  
  Ive sent you a separate email containing a tutorial on how to change the earbuds and ensure they fit securely, along with the updated user manual for your reference.
  
  We greatly appreciate your continued support. If you have any further questions or concerns, please dont hesitate to reach outwed be more than happy to assist you!

  All the best,

  *****

• Review fromBarb S

  Date: 02/26/2025

  5 stars
  The Audien AtomPro 2 OTC hearing aids are amazing. My husband tried $5,000 and $7,000 hearing aids through an audiologist and could not wear them. He had issues with getting them in and keeping them in. Plus the volume was so high and sensitive that he returned them during the trial period. He was urged by his primary doctor to try a cheaper set of over the counter hearing aids. He immediately embraced the Audien AtomPro hearing aids. **************** is amazing. One of the ********************** aids stopped working and they quickly responded to my emails and we're in the process of receiving a new set. Racjhael in customer service was extremely prompt and helpful.