Complaints

This profile includes complaints for NameCheap's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  NameCheap

  4600 E Washington St Ste 305 Phoenix, AZ 85034-1908

• 

  NameCheap

  4600 E Washington St #305 Phoenix, AZ 85034-1908

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe that NameCheap (a domain registrar & host) is complicit in a financial **************** theft scam perpetrated by a 'crypto wallet' named Freewallet. Freewallet has an online wallet at Freewallet.org .I think NameCheap needs to be held accountable for this complicity. NameCheap must disable the Freewallet.org domain to prevent further financial **************** theft perpetrated by Freewallet. I have attached a Word doc that describes this issue in more detail.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive at least 20 spam/scam emails a day from Namecheap's customers. I forward all these emails to them, but it doesn't seem to result in ANY action from Namecheap. They do nothing to protect anyone from scammers or spammers, and let these scam artists continue using their services.

• Initial Complaint

  Date:05/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a number of domains with NameCheap over the years. I purchased a number of domains from NameCheap based on potential names for a business. Ultimately, I chose a different domain than the one I had purchased elsewhere. The address that was on my NameCheap account was from a home I sold more than four years ago (I live in a completely different state), and my credit card on the account had expired. I chose not to update the card details last year knowing they would be expiring to protect myself against future charges. I have not logged into the account, and when I was out of the country, a notice arrived in my inbox about my renewal. I was unconcerned because I knew their was a former address on my account and an expired credit card. To my surprise, when checking my credit card bill, I saw a $402.44 charge from NameCheap. I was certain it was a mistake. When I contacted customer service, they told me it was outside the grace ******* and no refund would be offered. They suggested I try to sell the domains in their marketplace. What is even more annoying about the situation is that, technically, the domain was not set to expire with ICANN until mid-May. Furthermore, NameCheap makes it far easier to sign up than it does to cancel; please see screenshot. This is potentially an FTC matter. I would like to have this matter resolved with NameCheap,

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a **** takedown notice for media on the website camvideos.me (namecheap hosts this domain)The Ticket ID of this case is SKM-925-***** The **** notice was given April 5th, 2024 and was followed by an automated response from namecheap. However, no update has been given for this ticket, nor has any media been removed from the aforementioned website. The issues has not been resolved.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a domain name from Cheapname. But weeks later they charged me $43.39. For what? I did not buy a package. The charge is fraudulent.

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they stoped my e-mail and will not contact me or correct the trouble

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hosting account in March 2024 that came with 50 free ssls. Today I tried to install one of those ssls and during the installation a popup window said it was installing then it never installed. When the process was completed another popup window mentioned the servers were undergoing maintenance, which they didn't say before I started this process. I went on chat and was told by **************, who was quite rude and refused to transfer the chat to anyone else, stated that "Namecheap does not honor those free SSLs anymore". I'd like my 50 free SSLs. And I'd like someone to reprimand this idiot for refusing to let me speak to anyone else.

• Initial Complaint

  Date:04/08/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Namecheap is currently hosting a website that has stolen content in clear violation of copyright laws.The website has stolen content belonging to myself and many other people.Although, I have reached out to the company's legal outlet, the company has not meaningfully responded.If the company continues to dither regarding this important matter, I will report them to regulators and initiate a lawsuit against the company.

• Initial Complaint

  Date:03/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/29/2024 I reached out to Namecheap to request that my account with them be deleted. I spoke with a rep name ************** and told her that I would like to delete my account with ****************** due to someone cyber stalking me online and in person. I told ******* that I was in the process of removing myself from the internet as Im moving towards living 100% offline. ************** gave me a hard time and would not carry out my request. I asked for a manager several times and she did not get me a manager. She kept saying she would look for other solutions after I (the customer) already told her what I wanted to do and why I wanted to do so. Then she said that she would delete my account after I confirmed I wanted to do so. So, I confirmed and then she turned around and said, "Give us 10 minutes to check on your other services". I told her I do not have other services with Namecheap and the only thing I had with Namecheap was 3 domain names and maybe around 4.50 in funds on the account. I told her I didnt need the domains or funds and just prefer to have my safety preserved. This strange rep continued to give me a hard time and she would not do her job. Then ******* came back to the line and said that Namecheap wants to cancel the domains on my account and try to return the money to my account balance if possible. Now, there is no way to return money to my account as their is no card on my account. What ****************** was trying to do was cancel the domains, return the money to my account and then Keep the money for themselves. It's so obvious. I'm submitting this request to ask that Namecheap delete my account once again. I did not ask for Namecheap to cancel any domain names so that they could return a larger fund balance to my account after they delete it. Why would Namecheap even mention this after I said over and over that I didnt care about loosing the domains or funding left on my account once it was deleted. I have added the chat transcript to this complaint.

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They automatically took out a payment (******) for a product renewal 30 days before it was due and then when I tried to resolve the issue and tell them I wasn't going to renew they told me it was too late to do anything about it.