Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 24th 2023 I was assigned Divine transition moving company through U-Haul they recommended this moving company out of ******** ***********. On the 26th of August 2 Movers at 6:00 p.m. came to my apartment with their sister driving them and waiting the entire time in her vehicle. I had paid the first 2 hours through U-Haul order number 396b1ab4 for $165.95. I was told if I went over the 2 hours then to pay them directly cash. I had these movers from 6:00 p.m. till 10:00 p.m. totaling the moving charge to be $320. I paid this sister directly as I was told to $640 total. I paid the 320 for the moving services and $120 per driver each for a tip. If you add the 320 and the 240 it comes out to 560 a difference of $80. When I was at the storage unit the two hours had arrived the sister was behind me in her vehicle and text me that I owed another $80 I walked over to her and handed her $100 as I was told to pay cash and told her to use the extra 20 to buy ********** for the guys. That $80 I forgot I had given her when I gave her the remaining total back at the apartment at 10:00 p.m. I text her immediately after she left telling her that I had overpaid her her response back right away was I will talk to my boss do you have cash app I said yes I do. As I submitted the info above stating this I am seeking the $80 before I have to file any Court notice I am trying to have a resolution and the money owed to me. I paid them a significant tip for each driver and make note items were thrown literally into my storage unit breaking a table and lamp

  Business Response

  Date: 10/16/2023

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Customer paid the additional money outside of movinghelp.com. They paid that directly. They will need to pursue the provider directly for the $80 that they over paid in cash to the service provider. The business contact information is the following. Divine Transition. *********************** *************************************************************** Phone: ************** Email: *******************
  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Hired MovingHelp Powered by U-haul that hired local movers on August 2 2023 was the move that was not completed 2. Paid ****** for 1st part of the move and canceled the 2nd part 3. Dispute 1st part not completed I called that night to find out what was going on and the fellow said he had no idea and calls were not made to me the next day 4. The 1st part of the job was not completed and the were 5 items that were damaged and have to be repaired. Tried resolving through Movinghelp and no resolution for unfinished job and repairs along with day missed from work on the 3rd

  Business Response

  Date: 09/18/2023

  MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise. You have opened the ************************* and the service provider has a few more days to respond to you. After the *************************, your next available step is to pursue the Moving help provider outside of MovingHelp.com through the appropriate legal channels. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired moving help through this company to deliver my uhaul boxes to my home The mover damaged my driveway and will not resolve the matter. This company offers no help to resolve the matter. Email from MovingHelp "if the Service Provider is not responding or is refusing to resolve your issue then unfortunately your next available step is to pursue the Service Provider "outside" of MovingHelp.com through the appropriate legal channels. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer. "

  Business Response

  Date: 09/11/2023

  That is correct, it is in the terms and conditions that movinghelp.com is not responsive for any damages that have occurred in the move. 9. Disputes with Moving Help Service Provider and Your Release/Waiver of Liability.
  Because we only operate a web site and do not provide any of the Services (as already explained above), We are not responsible for resolving any disputes between You and the Moving Help regarding the Services or the Moving Help. You agree that all of these types of disputes must be resolved between You and the Moving Help.
  Furthermore, the Moving Help request and its acceptance and if applicable, any resulting provision of Services, are solely between You and the Moving Help. Therefore, when and where there are any claims, demands, liabilities, damages or losses incurred as a result of the same, You, your heirs, successors and assigns, do hereby waive and release Us (Our officers, directors, agents, parent, subsidiaries, affiliated companies and employees) from any such claims, demands, liabilities, damages or losses.
  You acknowledge and agree that both You and the Moving Help each have the right to pursue a claim against one another in a Court of competent jurisdiction or in another similar forum of dispute resolution.
  Here is the link with the link to the term and conditions.
  
  *******************************************************************

  Customer Answer

  Date: 09/11/2023

  I was never informed of this disclaimer until after I filed a complaint.   I ordered this additional service over the phone through UHAUL when ordering u-boxes for an upcoming move.

  Business Response

  Date: 09/12/2023

  Even when the customer books through U-Haul they read a quick run down on terms and conditions and customer agrees or if they did it online through U-Haul they still have to click agree to the terms and conditions. 

  Customer Answer

  Date: 09/14/2023

  You are completely wrong.   I did not order the your moving help service originally.   as I stated earlier,  I ordered the moving help later over the phone.  No one ever told me that your service was only a website and that I would be on my own if they help you provided caused damage to my property.  Show me my signature on any document stating I would accept that responsibility.  I would have never accepted those conditions otherwise.   The fact that you don't hold your hired help accountable is unbelievable. I will never use your service or Uhaul going forward.   Expecting the consumer to take legal action against someone your service provided is absolutely ridiculous.   

   

   

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered movers (Precision Pack and Move) thru MovingHelp.com. The movers were great and accomplished my move successfully. I had ordered 2 movers for 3 hours. Our move went over by an hour and I needed to add an additional hour onto the move. I changed the hours from 3 hours to 4 hours. A few days later, I realized that instead of changing the total amount of time from 3 hours to 4 hours - it ADDED 4 additional hours to my move bringing the total to 7 hours. I have tried to resolve this with MovingHelp.com but they are claiming since they have already released the funds to the movers that the movers are responsible. I have contacted the movers and they are claiming that UHaul/MovingHelp.com is responsible. All I know is that I am owed ~$240.00 for services that were not administered. UHaul/MovingHelp.com does not have a clear notice that when you are changing the amount of hours you need that it is ADDING time and not changing the entire total time of the work order. This is not a small amount of money and I truly expect that MovingHelp.com should be resolving this and not passing it off on the movers. In total I paid $537.95 for a 4 hour move that should have been $304.00 for 4 hours. I am currently owed a refund of $238.01. This is a completely reasonable mistake that anyone could have made with merely a typo. It seems unacceptable to me that MovingHelp.com can simply claim they have no responsibility in getting my funds returned when the movers have in essence stolen money from me. I have text receipts of when the movers arrived and left and can provide those if necessary.

  Business Response

  Date: 09/11/2023

  Customer had to put in their credit card information before it was charged. But as a one time curtesy we will refund the 3 hours out of the 4 that were added on their part. Customer claimed they were just trying to add one hour but selected 4 additional  hours. Each hour the service provider charges was $76/ hour so x3 hours = $228.00 refund. 
  
  A refund of $228.00 was refunded back to your **** Card ending in ****. Depending on your bank/financial institution, please allow 3-7 business days for your bank to process this transaction, and for the funds to reflect into your bank account. Please be advised, Moving Help cannot expedite the refund process.

  Customer Answer

  Date: 09/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I appreciate your understanding and speedy resolution. I apologize for the mistake. It was not very clear that I was adding 4 additional hours and not simply changing the amount of time for the move from 3 hours to 4 hours. 
  
  Also, please investigate the movers in question. They have made no attempt to resolve this with me, they are not responding to ya'lls emails, and I have proof of him stating he knows that he accepted funds that he did not work. I do not think you should allow them to still be employed by you. 
  
  Regards,
  
  *********************
  
   

  
  

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired moving help through this website for a move on 9/2/23. The movers confirmed the appointment earlier in the week but did not show on the date of scheduled service. MovingHelp took my money, so it never went to the moving company, but did not respond to emails, calls, phone messages, or a resolution request filed through their website. I would like a refund and for this information to be made public so others can avoid working with MovingHelp and hire movers directly.

  Business Response

  Date: 09/08/2023

  Hello, thank you very much for reaching out to us pertaining to this order. We are sorry to hear you had an issue with your Moving Laborer you hired. Please keep in mind, MovingHelp.com is an online marketplace that does connect you with local laborers in your area. As you outlined, one of the Moving Helpers you hired weren't able to assist, I have issued you a refund for that specific order. Please allow 3-5 business days to see that back on your card. Once again, we do apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 09/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Moving Help for contracted moving services to unload my U-Haul in ****, ******. They connected me with a provider who engaged in unethical practices, including demanding the payment code prior to the termination of my move, resulting in a gross overpayment of services. Moving Help has not assisted whatsoever in helping to resolve this issue with the provider, claiming they are a "neutral" platform and that money was released with the release of the payment code. This is absolutely an unethical practice. They should be a better intermediary, protecting the customer, as I am a customer of ******************. There is apparently no recourse as a customer using their services - truly a despicable experience. The provider, Cascadia Moving Company LLC, has since started stalking me online and harassing me via text, sending messages threatening my business. Moving Help has turned a blind eye to this unlawful behavior by their provider, leaving me, the customer, completely at risk.

  Business Response

  Date: 09/04/2023

  Hello, We truly do appreciate you reaching out pertaining to your experience. We do apologize for any inconvenience this may have caused you. Please keep in mine, MovingHelp.com is an online Marketplace that does connect you with local helpers in your area that assists with your moving needs. We do see you have created a Resolution Case with your helper, which that is who you would need to discuss with regarding this as you did provide the payment code to them, MovingHelp.com no longer has the funds as by you releasing that code to them - per the agreement it's outlined you are satisfied and job is complete. Please reach your Moving Helper directly via the ***************** would be the best route at this time. You can reach that Moving Helper directly at ************. Once again, we do apologize for any inconvenience.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AUGUST 14, 2023 AA TO AND FRO MOVERS LLC?CONSUMER COMPLAINT DIVISION ********, *********** ?RE: JB-******** DearMoving Help:OnJune 10, 2023, I used your serviceto move my furnitureand clothing out of a *********** storage unit.Unfortunately, the service was inadequate becauseI saw one of your employees fling my laptop bag onto the floor. Then moments later it fell a second time off furniture. The computer got damaged during the move and now the monitor is not functioning. To resolve the problem, I would appreciate a refund for the cost of my eleven years old laptop. Copiesof my recordsare at Moving Help website.I look forward to your reply and a resolution to my problem. I will wait until30 daysbefore seeking help from a consumer protection agency or other assistance. Please contact me at the above email address or by phone.Sincerely,Customer

  Business Response

  Date: 08/15/2023

  We are so sorry to hear about the damages that were caused by your selected moving help service provider-Aa To and Fro Movers LLC.  Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. The individual Service Providers are their own independent entities and are liable for any damages they commit, that is part of their agreement with MovingHelp.com. Below we provided their contact information.  Aa To and Fro Movers LLC, *********************** ***********************************************************************, ********************** and **************.
  

• Initial Complaint

  Date:08/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up moving services with Moving Help through UHaul for Saturday, August 12. I received a call from "***", he said he could accommodate my move at 1:30PM. I thought we were good to go. Well, guess what!!! *** couldn't accommodate my move. He texted my Saturday at 1:03 and told me he was going to be late. He couldn't come until 4pm. Then, he NEVER SHOWED UP.I could not reach the company by phone. I contacted by bank to stop the charges to my credit card. The company needs to return my money - charged me and no services were provided. The company is terrible, unreliable and unprofessional. 08/0908/11MOVINGHELP.COM ******* ** ** Transportation$183.95

  Business Response

  Date: 08/14/2023

  Hello ******,

  We appreciate you reaching out pertaining to the scenario that occurred. We apologize to hear that the Moving Helper you hired wasn't able to accommodate your move. Please keep in mind, MovingHelp.com is an online Marketplace that connects you with local movers in your area that assist with your moving needs. We do see that you contacted Moving Help Customer support pertaining to this and the order was cancelled and refunded back to your card. Please allow 3-5 business days to see that on your account. We truly do apologize for the inconvenience that this may have caused you.

  Customer Answer

  Date: 08/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st 2023 I hired the UHaul Company here in ********** to move a bedroom set and air conditioner. They were supposed to be at my home between 3 and 4 but did not get there until after 8 pm in which I was going to cancel the move. They took my furniture to my new apartment and insisted that I pay for the overtime hours. I do not agree with this since they were the ones who worked overtime somewhere else and did not take 1 1/2 hours to move a bedroom set. He told me to pay 500 instead of the 295 and I refused. I gave the driver 300 cash and they brought my furniture up and left it unassembled in my bedroom and damaged my headboard, footboard and dresser. Also, one of the handles on my dresser is gone. It was there when they picked up. Pictures are available of my damaged furniture in which I spent over **** on my bedroom set. I believe he should pay for the damage caused to my bedroom set. I am very disappointed with this company since I believed ***** was a great company. If he does not resolve this, I am going to take this to court.

  Business Response

  Date: 08/08/2023

  We are sorry for any troubles this has caused. Did you book the order through movinghelp.com or Uhaul.com? We are unable to find any order associated under the phone number and email you provided.  Do you have a job number or could the order be under any other information?

  Customer Answer

  Date: 08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 2 movers for 2 hours on Uhaul's website for 5 PM on 8-5-2023. 2 movers did not arrive at 5 PM and 2 movers did not move my items in my house at 5 PM on Saturday, August 5, 2023 as the contract stated. The mover applied the payment code and stated falsely that the job was completed. Uhaul must give me a full refund.

  Business Response

  Date: 08/08/2023

  Good afternoon, Customer has been in contact with us and provided a screen shot of his text conversation with the service provider. In those text messages chain customer did provide the payment code. Customer needs to pursue the service provider directly as the payment code was given to them. Below is the providers contact information.   Ambitions *************. ********************* *********************************************************** *********************** and **************.