Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to book moving help ion the website, it was glitchy and kept changing the details to incorrect dates, no times, etc. They a customer service representative I finally reached said the website was not working and she could not do anything, but to try again tomorrow. The next day I find out it's double booked and both bookings are wrong. So the WEBSITE CHARGED ME and would not let me correct or cancel. After half a dozen calls and hours online and on the phone, trying to correct it or cancel, they say I can correct it online (on the website they previously admitted was not working, and even the support could not correct) I tried to cancel and they said I could only get a refund in 7 BUSINESS DAYS!!! In the middle of moving I'm paying for service I cannot use because of THEIR ERROR paying x2 and I cannot do anything but wait 7 days?Company is just stealing money and saying they will give it back in a week. The website should be taken down, as it does not work, customer service claims they can do nothing. DO NOT DO BUSINESS HERE.

  Business Response

  Date: 07/09/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your order. We have not been experiencing any issues with our MovingHelp.com site but if the ********* site was having issues when you booked your services through them we do apologize. Regarding your Moving Help order it has been cancelled and $****** was refunded back to your **** Card. Depending on your bank/financial institution, please allow 3-7 business days for your bank to process this transaction, and for the funds to reflect into your bank account. Please be advised, Moving Help cannot expedite the refund process.
  
  That charge of ****** is the only order that did go through and the only transaction we collected to the **** that was used so there should not be any duplicate charges. 
  
  If you do see a duplicate pending charge from Moving Help on your card statement but no order was placed that is usually a result of the billing address or other card information not matching what your bank has on file. If the card information was entered  authorizations may have occurred. Authorizations do not become charges unless there is an order associated with them, so any authorization not associated with an order should drop off soon. 
  
  We would recommend contacting your financial institution directly for any assistance regarding a potential duplicate charge and to dispute any charges not associated with your Moving Help order.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally booked Skilled Movers for two hours at a cost of $150 (Job #JB-C13D118C). Shortly after completing the booking and payment, I received an unusual phone call. It was an **-generated voice that sounded human but identified itself multiple times as artificial intelligence. The call confirmed my booking with all the details I had put into the website, then stated that Skilled Movers did not provide service in my zip code. No next steps were provided, and the call abruptly ended. Concerned, I went back into the app and quickly booked a different moving company, Southern Charm Moving, for $250 (Job #JB-C788DD9E) $100 more for the same service. I did not receive a strange phone call this time, so I assumed the booking was fine. On the morning of the move, I called the phone number listed in your confirmation email to verify the second booking. The person I spoke with said he had texted us the day before, but we never received the message he had the wrong phone number on file. We got it sorted out and confirmed the move. Then, about 30 minutes later, I got a call from ******* at Skilled Movers, the original reservation! He said he was ready to move forward with our original booking. I explained the ** call I had received and how it stated he didnt serve our area. ******* said that wasnt true and was concerned I may have been targeted by a scam. Worried about being charged by both companies, I went back and officially canceled the original job via emaileven though ******* stated he could do the move at 2:00 as requested. I tried calling movinghelp.com as he suggested but couldnt reach anyone who could help in a timely matter. I was told they would call back later in the afternoon during the move. To be safe, I stuck with the second (more expensive) booking. I emailed the company. I got an email back (attached) that simply said, "sorry."

  Business Response

  Date: 07/08/2025

  I apologize for any issues that you experienced with your move. Moving Help does not communicate regarding availability for the independent Service Providers other than to schedule the services based on the availability and coverage areas they provide to us. When the order with Skilled Movers was placed, the service address in 32311 was covered by their account and does still appear within their coverage area. Furthermore the phone number you provided where the call originated, ************, is not associated with Moving Help or any of our independent Service Providers' accounts in our system. We do apologize if you did receive a call from that number but it did not originate from Moving Help, and Moving Help does not release any customer information to anyone other than the individual Service Provider whose services are requested.
  
  Since the service that was utilized was JB-c788dd9e with Southern Charm Moving for $255.95; that payment was released to those helpers upon providing them with the Payment Code, and Moving Help would not be able to provide a refund for that service. The refund of $155.95 was issued back to your Master Card for the cancelled order JB-c13d118c with Skilled Movers, and those funds should appear in your account within 3-7 business days.

  Customer Answer

  Date: 07/08/2025

  I would like your company to acknowledge that an ********** was used to follow up on our reservation. If this service is not operated directly by MovingHelp.com, then it must be provided by U-Haul but either way, the automated caller knew the personal details we had just entered into your system.

  Please take this seriously and make a note of it. When I brought it up to MovingHelp.com representatives, I was met with skepticism, as if I was making it up. We had the call on ************ with others in the room this was a time-sensitive, last-minute booking, and we were doing everything we could to line up movers quickly.
  Im simply asking that this issue not be dismissed. Please escalate it appropriately. The automated call we received falsely told us that a company could not service our area which turned out to be untrue.

  All Im asking is for someone to acknowledge the issue, document it, and commit to looking into it.

  
  

  Business Response

  Date: 07/08/2025

  We apologize for the experience, but neither Moving Help nor U-Haul operates such a system. The only thing done with your information by Moving Help once the order was placed was to provide it to the independent Service Provider, Skilled Movers, to notify them of the service scheduled for the following day. If you did receive such a call a possible explanation could be that it was initiated by Skilled Movers themselves to avoid having to complete the service the following day, and then proceeded to blame Moving Help to avoid a negative cancellation. Unfortunately as Moving Help is a neutral Marketplace and the individual Service Providers are not employees of ours or U-Haul, we would have no knowledge if they did take such an action and could say for certain whether that is the case or not.

  Moving Help does not make any communications regarding scheduling once the order is placed in the system. All communications from that point on are conducted directly between the customer and the Service Provider whose assistance was requested. Section 5 of our Terms & Conditions also state that "any and all communications, correspondence, verbal or written...made with regard to the Services and the Moving Help are not provided by Us and are specifically and solely between You and the Moving Help."

  If a Service Provider is unable to complete a scheduled service for whatever reason it is their responsibility to notify the customer so they can find other helpers who would be able to accommodate the request. As stated in our previous response the coverage area that has been created by Skilled Movers does cover the service address in ***********, ** and we have no reason to believe they would be unable to provide services to that zip code and would not be in a position to inform customers anything different.

  We genuinely apologize for the situation but any call you received regarding the ability of Skilled Movers to perform the task did not originate from Moving Help or U-Haul. 

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2025, we hired Sunshine Movers through U-Hauls MovingHelp.com. The experience was disturbing and completely unprofessional. The movers showed up over an hour late, reeking of marijuana, and moved at a slow, careless pace. They were rude, complained about moving furniture upstairs, and damaged our one-year-old king bed by trying to disassemble it without our permission.When we ***orted the damage, the company *** (who wasnt on site) denied responsibilityeven after her movers admitted to what they did. They spent billable time trying to fix the bed, failed, and then abruptly left after seeing my wife document the damage. They left our remaining furniture outside, in the rain.We later discovered, through public records, that the owner and movers had serious criminal records. That was never disclosed. We were forced to pay again to rebook movers, and unbelievably, U-Haul sent more convicted felons into our homethis time while our 8-year-old son was present.When we contacted U-Haul, we were told they arent responsible for anything their MovingHelp contractors do. We dont recall ever agreeing to waive basic safety or have our property damaged and family put at risk. To make it worse, we were also charged an extra $120 for mileage/gas, which made no sense. U-Hauls *** couldnt explain it and only offered a credit if we paid ******* of July 3, we have no bed, multiple damaged items, and no resolution. This entire process has been unsafe, unethical, and traumatic. We expected better from U-Haul.

  Business Response

  Date: 07/08/2025

  We apologize for the experience with your move. Moving Help is a neutral venue and each Service Provider is an independent laborer who is responsible for their own performance. Regarding any charges U-Haul may have applied for their equipment we would reach out to U-Haul directly for assistance. 
  
  Per Sec 10 of the Terms & Conditions agreed to at the time the order was placed, any dispute over the service including damages would need to be resolved directly with the responsible Service Provider. If necessary you may also pursue the Moving help provider outside of MovingHelp.com through the appropriate legal channels. You may contact your Moving Help Service Provider directly for resolution or to pursue whatever legal action you decide may be necessary using the previously provided business information for Sunshine Movers. 
  
  Your feedback was received at the time the cancellation was processed with Sunshine Movers so that cancellation will negatively impact that helper's rating on the site. If you also had a bad experience with the 2nd helper, Allure Movers, we would recommend submitting a review for them through your Customer Account on **********************.  
  
  Regarding any criminal records for the helpers, if you do have such documentation please send that to us via email to ************************************************************ for us to review the Service Provider's account. Per Sec 5 of the agreed upon Terms & Conditions, as a neutral Marketplace we do not endorse any of the individual Service Providers and we are not involved in the provision of the services as the independent helpers do not work for Moving Help. It does also state that we don't do any type of background checks or inquiries into their history, or whether they are licensed or insured. Therefore we cannot guarantee or control the quality of the services provided by the independent helpers. 
  
  The agreed upon Terms & Conditions can be found here: **************************************************************************************************;
  

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The day prior to my Ubox delivery I called the # provided by movinghelp to confirm only to be hung up on x2 and then texted a # sent to me after I was hung up on. I called the # to which there was no response, I finally got a pickup and they wouldn't confirm address w/ me. Then I tried to confirm time which 10am drop & pick up 6pm, they said "I'll be there 10ish"... Very unprofessional and not easing to the person moving.Needless to say, they did not show up at 10am. After calling the number x6 times with no response (straight to voicemail), calling the 1st number given in reservation x2 (straight to voicemail), sending two emails, and starting a live chat.. I FINALLY got a response via text at 142pm w/ no prior contact "I'm on way with the box". I'm supposed to have 10-6 to load my belongings. the man delivering was +4 hours late (it is past 2pm now) and was on the phone the entire time, not making for a very friendly now interactive experience. The **** itself was in great condition. No issues there. However when we started loading the **** it appears the delivery moving helper was unfamiliar with trailers or had an extreme lack of care as the **** fell while my friend and I were inside of it loading... the person who dropped it off did NOT put down the trailer kickstand all the way NOR did they put in the safety pin. The **** fell forward onto the ground while my friend and I were in it... I actually did injure my finger catching myself which swelled the day after. This is a huge and extreme safety issue. Someone could have broken bones or worse gotten crushed! Absolutely unacceptable. We knew Moving help wouldn't respond to help us, so I had 2 friends there & while I stood on the back of the ubox, they manually had to deadlift the trailer back up into position and put down the kickstand to get the **** back in the air... Again the pick up was late, it was planned for 6pm and they showed up 7pm. Horrible experience and I wouldn't wish it upon anyone.

  Business Response

  Date: 07/08/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service.
  
  We do see that you have submitted a review for the Service Provider that will be visible to other customers on the site and will impact their rating on the Marketplace. If you would like you can also pursue the Service Provider directly for any form of compensation for your experience using the helper's business information that was emailed to you on 6/27, or by utilizing the ***************** on MovingHelp.com.
  
  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.
  

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 moving service companies provided through ************************** provided horrible services, including showing up 3 hours late (causing me to pay extra for equally horrible services from a different company because ************************** would not permit me to confirm with the movers they were available before paying) and rummaging through items in our garage and calling friends to come take items we were throwing out instead of performing the services they were hired for. When I went to request a partial refund and file a complaint, I was told I had to go through their mediation chat. Both companies are refusing to acknowledge any wrong doing, despite me having proof, and I'm now being told my next option is to take legal action. While I'm angry about the over $800 spent on terrible services, what I want is for these companies to be removed as providers due to their utter lack of professionalism, and find it dishonest for ************************** to continue to advertise these providers when they know the details of the complaints filed.

  Business Response

  Date: 06/24/2025

  Hello, Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service.
  
  If you do have screenshots of text messages or other documentation of the Service Provider's unprofessional behavior from the orders OR-69c48a21 and OR-3e054164, you can send those to Moving Help by email at ********************************** for us to review the Service Providers' accounts. Unfortunately as Moving Help is a neutral Marketplace and was not present during the moves we cannot make any guarantees as to the result of the potential reviews or whether the helpers will be permanently removed from the Marketplace, however we do take these types of complaints very seriously. Once any potential documentation has been received we will communicate with the responsible Service Providers and take whatever actions we decide would be appropriate.

  Unfortunately regarding any form of compensation, since both Payment Codes were given to the respective Service Providers authorizing the release of those payments to them, they have received those funds and any potential refund would have to come from them. If you do decide to pursue the helpers directly please utilize the business information previously provided to you.

  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi - I hired movers through U-Haul to help clean out a storage unit and move into a U-Haul truck. I asked them to be careful with a box and not to place it high where it could fall because it had "valuables". The mover suggested I put it in the front seat, not in the box. I did so. At the end of the task, they walked around to where their car was parked, near the driver's door of the U-Haul truck. I struggled with getting the roll-down door on the back of the U-Haul closed and spent several minutes. I heard a door slam, and their car pulled away quickly. I went to the box of valuables and noticed several things were missing. (Collection of foreign currency, collection of stickers, 3 watches, engraved Zippo lighters, my wife's gifted engraved dagger). The help that was sent robbed me. I filed a police report with ******** **. Case#********** with Officer ***** Shield.I'd like the money I paid U-haul for the labor refunded ($191.07). I'd like the value of the stolen goods replaced (~$1000). Thank you, ***

  Business Response

  Date: 06/18/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Our goal is to provide a safe environment for exchanges between customers and ****************** Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.
  
  Per the Terms & Conditions any disputes over the service would need to be resolved directly with the responsible Service Provider. If the Service Provider is unwilling to resolve the issue, your next available step is to pursue the Moving help provider outside of MovingHelp.com through the appropriate legal channels. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer.
  
  If you have filed a police report against the Service Provider we would also appreciate it if you could send a copy of that to us at ************************************************************ for us to review their account.
  
  You may contact your Moving Help Service Provider directly for resolution or to pursue whatever legal action you decide may be necessary. The business information we have on file is:
  
  Business Name: Hercules Movers
  Owner Name and Address: ***** *********
  ***************************************************************************************
  Phones: **************
  Emails: ******************************************************** 
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid for 2 hours, then I thought we might need 3 hours to unload the truck. They came and unloaded in the original 2 hours, so the 3rd hour was not needed. I was still charged for the 3 hours which was $135. When I reached out to moving help, they said to get in touch with the 3rd party movers (moving masters), I did through phone calls and text messages. I was told once the funds cleared that they would get back in touch with me to work something out and they never did. They (moving masters) were done in 2 hours, so they are not entitled to the 3rd hour they received and I should be refunded the $135 that I paid for the extra hour that was not needed. I do have text messages I can provide if they are needed.

  Business Response

  Date: 06/03/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Unfortunately once the Payment Code is given to the Service Provider authorizing the release of the 3-hour payment to them, at that point Moving Help is no longer in possession of those funds and is unable to provide a refund for the service fee. Per the Terms and Conditions that are agreed to when the order is placed any disputes over the service would need to be resolved directly with the responsible helpers, so if the service that was requested and paid for was not provided, any refund for that unperformed service would need to come from the independent Service Provider responsible. Section 7 of our Terms & Conditions do also state that once the payment is released to the helpers upon the completion of the services, you agree that you are not entitled to a refund from Moving Help for any services that are completed in less time than that amount of time set forth in your request.
  
  The Terms & Conditions can be found here: ***************************************************************************************
  
  If the Service Provider is unwilling to provide the refund for unused time the next step unfortunately would be to take legal action against those helpers directly. You may contact your Moving Help Service Provider directly for resolution or to pursue whatever legal action you decide may be necessary. The contact information we have on file is:
  
  Business Name: Moving Masters
  Owner Name and Address: ***** *********
  *************************************
  Phones: **************
  Emails: ************************************************** 
  

   

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this business through ***** to move furniture. Upon delivery of items tv was broken along with other small items. Company said they werent responsible but that was a lie because uhaul sent the terms and conditions. I was offered 85 dollars which is laughable for a 75 inch tv. I asked to split the cost for a tv I found on line (400) havent heard back.

  Business Response

  Date: 06/12/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Per the Terms & Conditions any disputes over the service including damages would need to be resolved directly with the responsible Service Provider. You do have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider. Please use the ********* email address attached to the order to access the Customer Account.  
  

  Customer Review
  The ****************** marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.
  How to leave a customer review: ******************************************************************************************
  

  Dispute ****************************************** will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
  **************************************************************************************
  
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
  
  Business Name: No Stress ******************** Name and Address: ****** ******
  *************************
  *****************
  Phones: **************
  Emails: ******************************** 
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 07 - $146.35 Deducted off credit card for Moving services on 5/23/***** emails or contact from the Moving company or MovingHelp.com!May 23 2025 - Movers did not show up!

  Business Response

  Date: 05/28/2025

  Hello
  
  Your order has now been cancelled and $146.35 was refunded back to your Master Card. Depending on your bank/financial institution, please allow 3-7 business days for your bank to process this transaction, and for the funds to reflect into your bank account. Please be advised, Moving Help cannot expedite the refund process.
  
  
  If you have any questions, please email ************************************************************ or use the Live Chat feature on the Customer Support page of **********************.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the $275 I paid for movers. The woman showed up with 4 small children in a cropped shirt and with a young man who was smoking marijuana. I have a damaged mattress and a damaged tv which I have pictures of. She was very unprofessional and has damaged almost $1000.00 of my items. I want a refund for what I paid. Also she did not stay the full 3 hours. ***** has not responded to me and the moving company responded with no apologies or anything. The response was very condescending and unprofessional. I just want my $270 back. I have to replace my $300 mattress and a 55 tv

  Business Response

  Date: 05/28/2025

  Unfortunately since your Payment Code was given to the Service Provider authorizing the release of the collected service payment to them, at this point Moving Help is no longer in possession of those funds and would not be able to provide a refund for the service. Per the Terms & Conditions that were agreed to when the order was placed any disputes over the service would need to be resolved directly with the responsible Service Provider and any potential refund or compensation would need to come from them. If the Service Provider is unwilling to provide any type of refund for the service unfortunately the next step would be to take legal action directly against the responsible Service Provider.
  
  You can also submit a review for the Service Provider. The Moving Help marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.
  
  How to leave a customer review:
  1. Log onto your Customer Account at **********************.
  2. Click on the My Jobs tab on the top of your screen, then continue to the "Past Jobs" tab on the left of the screen  
  3. Select Receipt and locate Write a review.
  
  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.