Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi - I hired movers through U-Haul to help clean out a storage unit and move into a U-Haul truck. I asked them to be careful with a box and not to place it high where it could fall because it had "valuables". The mover suggested I put it in the front seat, not in the box. I did so. At the end of the task, they walked around to where their car was parked, near the driver's door of the U-Haul truck. I struggled with getting the roll-down door on the back of the U-Haul closed and spent several minutes. I heard a door slam, and their car pulled away quickly. I went to the box of valuables and noticed several things were missing. (Collection of foreign currency, collection of stickers, 3 watches, engraved Zippo lighters, my wife's gifted engraved dagger). The help that was sent robbed me. I filed a police report with ******** **. Case#********** with Officer ***** Shield.I'd like the money I paid U-haul for the labor refunded ($191.07). I'd like the value of the stolen goods replaced (~$1000). Thank you, ***

  Business Response

  Date: 06/18/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Our goal is to provide a safe environment for exchanges between customers and ****************** Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.
  
  Per the Terms & Conditions any disputes over the service would need to be resolved directly with the responsible Service Provider. If the Service Provider is unwilling to resolve the issue, your next available step is to pursue the Moving help provider outside of MovingHelp.com through the appropriate legal channels. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer.
  
  If you have filed a police report against the Service Provider we would also appreciate it if you could send a copy of that to us at ************************************************************ for us to review their account.
  
  You may contact your Moving Help Service Provider directly for resolution or to pursue whatever legal action you decide may be necessary. The business information we have on file is:
  
  Business Name: Hercules Movers
  Owner Name and Address: ***** *********
  ***************************************************************************************
  Phones: **************
  Emails: ******************************************************** 
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally paid for 2 hours, then I thought we might need 3 hours to unload the truck. They came and unloaded in the original 2 hours, so the 3rd hour was not needed. I was still charged for the 3 hours which was $135. When I reached out to moving help, they said to get in touch with the 3rd party movers (moving masters), I did through phone calls and text messages. I was told once the funds cleared that they would get back in touch with me to work something out and they never did. They (moving masters) were done in 2 hours, so they are not entitled to the 3rd hour they received and I should be refunded the $135 that I paid for the extra hour that was not needed. I do have text messages I can provide if they are needed.

  Business Response

  Date: 06/03/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Unfortunately once the Payment Code is given to the Service Provider authorizing the release of the 3-hour payment to them, at that point Moving Help is no longer in possession of those funds and is unable to provide a refund for the service fee. Per the Terms and Conditions that are agreed to when the order is placed any disputes over the service would need to be resolved directly with the responsible helpers, so if the service that was requested and paid for was not provided, any refund for that unperformed service would need to come from the independent Service Provider responsible. Section 7 of our Terms & Conditions do also state that once the payment is released to the helpers upon the completion of the services, you agree that you are not entitled to a refund from Moving Help for any services that are completed in less time than that amount of time set forth in your request.
  
  The Terms & Conditions can be found here: ***************************************************************************************
  
  If the Service Provider is unwilling to provide the refund for unused time the next step unfortunately would be to take legal action against those helpers directly. You may contact your Moving Help Service Provider directly for resolution or to pursue whatever legal action you decide may be necessary. The contact information we have on file is:
  
  Business Name: Moving Masters
  Owner Name and Address: ***** *********
  *************************************
  Phones: **************
  Emails: ************************************************** 
  

   

  
  

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted this business through ***** to move furniture. Upon delivery of items tv was broken along with other small items. Company said they werent responsible but that was a lie because uhaul sent the terms and conditions. I was offered 85 dollars which is laughable for a 75 inch tv. I asked to split the cost for a tv I found on line (400) havent heard back.

  Business Response

  Date: 06/12/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Per the Terms & Conditions any disputes over the service including damages would need to be resolved directly with the responsible Service Provider. You do have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider. Please use the ********* email address attached to the order to access the Customer Account.  
  

  Customer Review
  The ****************** marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.
  How to leave a customer review: ******************************************************************************************
  

  Dispute ****************************************** will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
  **************************************************************************************
  
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
  
  Business Name: No Stress ******************** Name and Address: ****** ******
  *************************
  *****************
  Phones: **************
  Emails: ******************************** 
  

• Initial Complaint

  Date:05/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 07 - $146.35 Deducted off credit card for Moving services on 5/23/***** emails or contact from the Moving company or MovingHelp.com!May 23 2025 - Movers did not show up!

  Business Response

  Date: 05/28/2025

  Hello
  
  Your order has now been cancelled and $146.35 was refunded back to your Master Card. Depending on your bank/financial institution, please allow 3-7 business days for your bank to process this transaction, and for the funds to reflect into your bank account. Please be advised, Moving Help cannot expedite the refund process.
  
  
  If you have any questions, please email ************************************************************ or use the Live Chat feature on the Customer Support page of **********************.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing the $275 I paid for movers. The woman showed up with 4 small children in a cropped shirt and with a young man who was smoking marijuana. I have a damaged mattress and a damaged tv which I have pictures of. She was very unprofessional and has damaged almost $1000.00 of my items. I want a refund for what I paid. Also she did not stay the full 3 hours. ***** has not responded to me and the moving company responded with no apologies or anything. The response was very condescending and unprofessional. I just want my $270 back. I have to replace my $300 mattress and a 55 tv

  Business Response

  Date: 05/28/2025

  Unfortunately since your Payment Code was given to the Service Provider authorizing the release of the collected service payment to them, at this point Moving Help is no longer in possession of those funds and would not be able to provide a refund for the service. Per the Terms & Conditions that were agreed to when the order was placed any disputes over the service would need to be resolved directly with the responsible Service Provider and any potential refund or compensation would need to come from them. If the Service Provider is unwilling to provide any type of refund for the service unfortunately the next step would be to take legal action directly against the responsible Service Provider.
  
  You can also submit a review for the Service Provider. The Moving Help marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.
  
  How to leave a customer review:
  1. Log onto your Customer Account at **********************.
  2. Click on the My Jobs tab on the top of your screen, then continue to the "Past Jobs" tab on the left of the screen  
  3. Select Receipt and locate Write a review.
  
  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Initial Complaint

  Date:05/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cross country move from ****** ** to *************, **. I scheduled mover help in both destinations, both failed ***** ****** **, I needed help moving my furnitures from storage unit to my UHual truck, the moving date, the movers didnt show up. I called the business, and they kept saying its on their way. And after two hours, still no one shows up, I called the business again and again, was sent to voicemail straight, no response. Finally after 5 hours, the business get back to me, saying that they got the wrong address, so they missed my time slot.Second time is in *************, I scheduled mover to help me move furnitures into my apartment. Knowing that they arent reliable from the past experience, I decided to call them one day early to make sure. The operator said they will for sure be there. And on the moving day, no one showed up again. HOW CAN THIS HAPPEN TWICE??? So I called the business, the mover said his business was taken down and he cant see my information any more. I was like: excuse me? Thats not what I was told from yesterday. Then I asked if he can still come, he said h*** check. After an hour, he finally called me back, and said yes he can come with his partner, *** is 40min. So I started waiting, after 40min, no call, no one showed up, so I called him again, he said his partner is still calling an ****, so its delayed, but promised me he will come. I waited for another way, and got a text from him saying we cant make it, we will cancel. I dont understand how this business operates, no respect, zero responsibility. It completely ruined my moving plan and left me stranded so last minute. I am a 54 skinny girl and had to move some furnitures myself, got ill badly from the move and so much anxiety.

  Business Response

  Date: 05/20/2025

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service providers. Regarding the service scheduled in ******, ** with Trill Moving, for that service the Payment Code was given to the Service Provider authorizing the release of the collected payment and marking the service as Completed. If that helper did not provide the loading services any potential compensation or refund would need to come from those helpers directly as that payment was released and we are no longer in possession of those funds. You do have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider.  
  
  Customer Review:
  
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs"  
  3. Select Receipt and locate Write a review.
  
  The ***************** will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
  
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs" and select the order number (OR-).  
  3. Select "Report Issue" and follow the instructions.
  
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
  
  Trill Moving
  Owner: ******* ********
  *********************************************************************
  **************
  *****************************
  
  For the unloading service in ******** with PlantwoPlaceMovers, that service was cancelled and refunded on 5/8 so that $120.95 was returned to the **** Card used.

  Customer Answer

  Date: 06/02/2025

  Hi BBB team, 
  
  
  
  My name is ******* *****, and I am following up regarding complaint #******** concerning MovingHelp.com. I have reviewed the companys response, but I do not feel that my concerns have been properly addressed or resolved.
  
  I hired MovingHelp.com for a cross-country move from ******, ** to *************, **, booking two separate services:
  
  Loading in ****** on 4/28
  
  Unloading in ************* on 5/8
  
  Unfortunately, both services were extremely unsatisfactory:
  
  4/28 (******): The movers were a no-show and did not respond to my calls for four hours. When they finally replied, they claimed to have mixed up my address. Although they eventually offered to reschedule, I was forced to adjust my plans and ended up moving a significant amount of my belongings by myself due to their poor time management and lack of communication.
  
  5/8 (*************): Again, the movers failed to show up. Despite confirming the 5pm appointment two days in advance and checking in daily, I was informed at the last minute that they would not be able to assist me. After waiting until 8pm, I received a brief text message stating they would not come at all.
  
  Both experiences caused significant disruption to my schedule, financial loss, and considerable mental distress. MovingHelp.coms lack of reliability and communication has had a severe negative impact on my moving process.
  
  Resolution Requested:
  I am requesting reimbursement from MovingHelp.com in the amount of $500 to compensate for the time lost, mental distress, and the additional burden placed on me due to their failure to provide the agreed-upon services.
  
  Thank you for your attention to this matter. I look forward to your assistance in resolving my complaint.
  
  Thanks! 
  Candice 

  Business Response

  Date: 06/03/2025

  Unfortunately Moving Help will not be able to provide any such compensation. Moving Help is a neutral Marketplace and has no control over or liability for the individual Service Providers. Any disputes over the service would need to be resolved directly with the responsible Service Provider. That is stated in our Terms & Conditions and must be agreed to in order to schedule any services on our Marketplace. For the loading assistance in ******, **, Trill Moving, the Payment Code was given to that helper confirming the payment for that service should be released to that Service Provider. Since that payment was released by the customer ****************** is no longer in possession of those funds and any refund would need to come from the Service Provider responsible. If you would like to seek some compensation for that service you can communicate directly with the helpers or utilize the ***************** via the instructions provided. You are also able to leave a review for the Service Provider. Both the review and ***************** are available for 60 days from the scheduled service date of 4/28.
  
  For the second service in *************, ** with PlantwoPlaceMovers, that order was cancelled on 5/8 and a full refund of $120.95 was returned to the **** Card used to pay for the service at that time. Moving Help is unable to refund anything in addition to what was charged for orders that are cancelled and payment to the Service Provider is not authorized.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE NOT BEEN REFUNDED $170. I have not.I rented service through UHual but then a man called me to cancel it because he said he broke his leg. Then UHual charged me more $33 and set me up with a new day. But then that did not work out either and UHual refunded me $33 and then never ever ever refunded me the $126. They also dont answer phone. They sent me an email of a receipt of refund for $33. I got the $33 too. They then provided me an email saying that the method of payment for $126 went to e-commerce. Well I dont know what that excuse is either.I have not had a good experience with this company and had $126 taken and not refunded and they are not even trying to refund me. I am due my refund of $126 because they never gave me a service. They wont even acknowledge me. Please make them refund me $126 immediately. This happened a week and a half ago. They dont even rectify this. I sent them a demand letter too on May 1st and they have also ignored ***** well they charged me $170 at first.Refunded me $120.Charged me $33 more.Refunded me back $33.They owe me all my money $170.Ive attached all records and receipts of $170 charges.

  Business Response

  Date: 05/09/2025

  Refunds have already been issued for both the $125.95 and the additional $33 that was collected on 4/26. Refunds of $27.05 and $5.95 were sent back to the card on 4/29 and the remaining $125.95 was returned on 5/2. Posting times are dependent on your bank but typically refunds will post within 3-7 business days from the date issued. If after 7 business days you have still not seen those refunds we would recommend contacting your financial institution directly for clarification.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not sure why the movers already charged $155.95. I assume that's for JB-b21031d9 Order #8dcd08b3, which never got done, the guy calling me this morning to say that they've been in a car accident, car totaled? It was my understanding that charges couldn't be made to the account without their being given a payment code, maybe I understood wrong? Also, the $325.42 charge?... Listen, I got stood up by 3 sets of movers, had to find neighbors to unload the truck this morning, would still be here wondering what to do if there had been any actual heavy furniture, and UHaul was nice enough not to charge me another $68, or whatever, for being a couple hours late returning the truck (although they did try to make it seem as if I owed them gas even though I actually gave them gas, we got that fixed). There was apparently some confusion as to whether or not it was JC or Jaws Moving that actually worked yesterday, codes getting confused? I'm telling you, Jaw Moving is not responsive at all, no voicemail, no text, no emails. Anyhow, I have apparently been charged a total of $445.35 (-325.42-$155.95+$36.02 partial refund), when all I really got was two guys for one hour in ********, that had identified themselves as JC (foreign guys?), and were using the phone number ************. I think they shouldn't have taken more than $131? Not sure, but it seems like someone has taken around $350 more than they should have! I want to make sure the two foreign guys get paid, but only for the work they did, getting my $350, or whatever, back, where it is. I'd also like to find out if the other two sets of movers (AJ Smooth Transfer Solutions and GoodHandsMoving) are actually hurt from car accidents, cause if they're not, they need be taken out of the loop as to who is allowed to offer their services to people seeking them.

  Business Response

  Date: 05/09/2025

  We do show that refunds have been issued for all of the cancelled services. A refund of $36.02 was issued on 4/29, and refunds of $150.00, $125.95, and $5.95 were issued on 4/30. Another refund of $5.95 was issued on 5/6 when the review was submitted for the order that is marked as Completed.

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the movers under your website to move my items. The movers allowed my fridge to slide down the stairs. Upon trying again, the side doors of my fridge was dented and scratched. My fridge is only one month old. The owner of the moving company acknowledged he would repair it. I have yet to hear anything from him. ***** contracts these owners and they have no insurance nor license to operate.

  Business Response

  Date: 04/21/2025

  Unfortunately per our Terms & Conditions we do not make it mandatory for the independent Service Providers advertising on the site to be licensed or insured. Per those terms any disputes over the service including damages would need to be resolved with the responsible helpers directly. We see you have opened a ***************** case with the helpers and we have added the photos of damages that you provided. The helpers have 14 days to respond to your case before the case is automatically marked as Unresolved. If they do refuse to resolve the issue unfortunately the next step would be to take legal action against the helpers responsible using the business information previously provided. We have sent the Service Provider an email asking them to contact you directly to resolve the issue.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MovingHelp.com recommended ********************** for $345.45 for moving me out at ************************************************* for 3/12/2025 Moving Date. On 2/28/2025, they charged my ******** Card for $345.45. The movers were great moving me out but they refused to complete the Move-In Job at my new location. The two movers stated that it was not safe to lift the small boxes(11"17"12") and place them in the attic storage, because they are too heavy. Instead of them finishing their work:1) They placed kitchen boxes in the livingroom,2) bedroom furniture work table in the diningroom; 3) Livingroom: They placed Storage items: 1 White Light Storage Box, air fryer, microwave,4) At the beginning of the Move In, the male mover already notified my roommate that he isn't putting anything attic.6) I suggested halfing up the boxes; so they can complete their work. I gave them several empty boxes. The female mover stated we don't half up the boxes; that's beyond what we get paid for.7) For an hour, the two movers sat in my bedroo work chair and stood around watching me halfin up each box; it was 20 boxes they had complained about. They refused to assist me in any way.8) I ran out of empty boxes; so I started emptying more boxes. Then the female mover shows up and says, "Time is up for the Move In. If you want us to continue, you must $85 more." I refused to pay more and I made the mistake of providing the two Payer codes to her. 9) They left my work chair in the driveway and 10 boxes on the Uhaul Truck.I reported the issue on 3/13/2025 to Uhaul, MovingHelp.com, sent an email to MovingHelp about the ***** in w/photos, called ****************** on 3/17/2025 and submitted dispute w/photos, and filled out all customer surveys. On 3/30/2025, I placed all companies on sane email and no response. I called ***** ********** on 3/27/2025 and no returned call. ********************* never acknowledged the dispute nor offer a resolution. My mom died on 3/1/2025; I was grieving

  Business Response

  Date: 04/08/2025

  Please accept our deepest apology for your experience with your service provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. Our goal is to provide a safe environment for exchanges between customers and ****************** Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise. Unfortunately per the Terms & Conditions by giving the Payment Code to the Service Provider that is confirmation to Moving Help that the service was completed and authorizes the release of the collected payment to those helpers. Since that payment was released Moving Help is no longer in possession of those funds and any potential refund or compensation would need to come from the responsible Service Provider directly. You do have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider. We do see that as of now there has not yet been a review submitted for the helpers and no ***************** case has been opened on the MovingHelp.com site. We would recommend doing so by following the instructions that were sent by email on 3/29. That email did also include all of the business information that we have on file for that Service Provider. If the helpers are unresponsive or unwilling to resolve the issue, your next available step is to pursue the Moving help provider outside of MovingHelp.com through the appropriate legal channels. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer.