Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uhaul has a subdivision called MovingHelp.com. It is where they have a list of preferred vendors who will help you load and unload their trailers and boxes. Here is the problem: if you have any difficulty or discrepancy with the moving vendor you hire through their Uhaul-branded website, they tell you there's nothing they can do because it it managed by a third party (MovingHelp.com). When you contact MovingHelp.com, they tell you that they can't do anything about customer satisfaction issues because they are a Neutral Venue, even though they list/recommend these movers as preferred vendors and you find, secure, and pay for the services on their site. In the end no one is responsible for rectifying any issues. I don't seek money, but I would like to discuss this with someone with authority over vendor selection at either Uhaul or MovingHelp.com so others don't have the same experience we did with a mover they recommended. Thanks.

  Business Response

  Date: 12/16/2022

  There is a report against the Service provider and they were asked to refund the customer for the Additional charges that were made against the customer. 
  
  Also Customer has a right (which was explained to them in email on 12/8) to start a Dispute Resolution Case with the service provider.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a formal complaint against Movinghelp.com I am requesting a full refund of Requesting full refund of ****** that was taken for a service that was not provided to me. The merchant took my money without rendering the service. I have reached out and now no response what so ever from moving help.com or the two movers ******* or **** this stressful situation has caused me to file this formal complaint. Please do the right thing by providing me my refund for a service nor provided.

  Business Response

  Date: 12/06/2022

  Hello, I am sorry to hear you had issues with your Service Provider. I do see that you were fully refunded in the amount of $275.92 on 12.5.2022, which does take 5-7 business days to see that on the account. Once again, I do apologize and for any inconvenience with Movinghelp.com. 

  Customer Answer

  Date: 12/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:11/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a move through movinghelp.com and the movers did not show. I had to spend 2+ hours on the phone trying to resolve the issue, reschedule the move and have my belongings released. They were not able to assist me with anything regarding my move and the only solution they could provide was to issue a credit to their company store. Despite the actions of the company causing me additional costs, time off from work, and extreme emotional distress due to the service provider contracted by them missing the move time, they were unable to assist me with a new move or cover the additional cost incurred to reschedule the move to another day. There business practices are unethical and immoral.

  Business Response

  Date: 11/21/2022

  Hello, we are truly sorry to hear of this matter. I do see that the order was cancelled and a refund was submitted back to the card on file. That typically takes 5-7 business days to show back up on the account. If there is anything else we can assist with, please don't hesitate to reach out directly to [email protected] so we can further assist. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 6, 2022 I was directed to MovingHelp.com via the UHaul website. I paid $380+ for moving labor, All Hands Moving/************************* in ******, **. The movers did not move any of my furniture. They didn't even try. I asked them to just get the big things but they walked away saying they would be back the next morning at 7:00 am. At 9:00 I texted them and was told that his was truck was broken and he was waiting for a mechanic. I checked with him throughout the day, offered to come pick them up but all for nothing. They had my code then took the money and ran. Not only that, I kept the Uhaul truck, paying daily rental and insurance while expecting them to show up. I had to pay someone else to complete the move.These are shady business practices I contacted MovingHelp.com and basically got a "so sorry" reply. Neither U

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ************** on October 21, 2022. I asked if movers could bring my Ubox to me over the weekend and unload it for me. I said that I could do Saturday, but preferred Sunday. I expressed concern that Sunday might not work if movers had that day off. I was reassured that they would be able to come on Sunday. The woman on the phone then scheduled Devine Movers through MovingHelp.com for Sunday and told me they'd call to confirm their arrival time. Earlier this morning (day of delivery) I had not heard from the movers and so I called **************. The woman (I think her name was ******?) told me I had to call them myself and find out why they hadn't showed up. I called and got no answer and called ****** at Uhaul back. ****** then BLAMED ME and said that I was the one who chose them so it was my fault. I told her I did not choose them, someone in her office did. I had no idea they were contracting out to MovingHelp.com. ****** then said she could not refund my money and could not find replacement movers. Later when I asked, she said she could hire replacement movers, at the cost of $1,000 additional from me. Which is more than triple what I paid for movers today. I asked to speak to ******'s manager, because she referenced talking to her today and she said I probably could not talk to her manager today and may not hear back from anyone until Tuesday. So not only did they not reschedule new movers, wouldn't refund my money-- I was also double charged for it. I have one completed charge for $313 and one pending charge for $313. Today I e-mailed MovingHelp.com to ask for new movers or some kind of assistance and they responded that someone already helped me so they were closing my complaint. No one helped me. This is also after ***** admitted to breaking the box and damaging my items. They said they can't remedy that issue until I see the box, but they won't help deliver it. I was charged $1500 for delivery of my damaged items to ********.

  Business Response

  Date: 11/15/2022

  We were able to get the customer ******** with ****************** order OR-9a0d99ad on 10/23 and she was issued a refund of $313.95 for the Provider that did not show. We are unable to resolve the issues regarding U-Haul, but truly apologize for the inconvenience and issues with Movinghelp.com.

  
  

• Initial Complaint

  Date:10/23/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move through this website on 10/1/2022 based on the reviews of the mover. The moving company was the worst I had experienced where they literally threw drawers and a vase in the truck (and hid the results so we would pay them), harassed me for a tip afterward and then threatened me when I posted a negative review where we felt physically unsafe in our house. I had to hire another competent moving company at the cost of $400 to repack everything. Otherwise my furniture would've been destroyed had the truck been moved. Movinghelp.com did nothing to help us, taking no responsibility and refusing to claw back the payment to this company, even being nonchalant when I told them about the harassment and threats from the moving company.

  Business Response

  Date: 11/15/2022

  The customer was directed to the Provider directly in the past and opened a Dispute Case regarding the issue. We were able to issue a refund of the full amount of $324.95. Anything outside of this amount will need to be pursued with their Provider outside of Moving Help. We apologize for the issue this has caused. 

  
  

  Customer Answer

  Date: 11/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/10 I was referred to movinghelp.com by **Haul. Their site said they were *************** Their customer service agent say they are not. After contracting for services with one of their providers I was ghosted and my money was gone. When I called customer support they told me first that they were the only ones I could talk to, second they wanted me to file a complaint, which I did, and third its not their problem theyre only a market place. I am out $375 plus the extra days rental on the **Haul truck. This company is taking no responsibility for what happened. They are recommending this song as vendors. I am 70 years old living on a fixed income and trying to recover from a hurricane that did more damage than you can believe. They provided movers who didnt move as much as a lamp yet they have been paid for the move as well as their vendor, all hands moving from the land. This is beyond shabby and someone needs to pay

  Business Response

  Date: 11/15/2022

  The customer eventually was able to speak to us regarding the issue and let us know she provided the payment code. Steps to pursue the Provider directly for any issues regarding this have been given. Unfortunately, since the payment code was given, Moving Help no longer has the funds. 

  
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contacts I listed as emergency contacts were each sent copies of my collection notices. These were addressed to them and it was obvious done in a manner to cause embarrassment, humiliation, and harm to me. It also included other personal information regarding my account. The company acted as a debt collector and failed to remain with in the legal limitations set forth by the Fair Debt Collections Act. The manager was not truthful with regards to the notices which he sent as well. He claimed I was notified prior to my emergency contacts, however, the notices that were sent to myself, and my contacts were written, sent and delivered on the same dates and were signed by the manager himself. On top of this, they were all sent in the date he claimed the account became past due. So, clearly contacting me was not the goal.Additionally, the manager continued to escalate the situation by refusing to give me information to help me speak with his direct supervisor, tacked on punitive additional payments that I do not believe were even disclosed in the initial agreement AND THEN began contacting me at 1:00am! I have no problem paying the bill, you owe what you owe, but these business practices are unethical and ****** a legal right rope. Not to mention, its TERRIBLE customer service! I asked that they *********************** all contacts because they were fraudulently gaining information so they could infringe upon my rights and protections under the law. But, the manager flat out refused and tried to limit my ability to seek help further.

  Business Response

  Date: 11/15/2022

  We are unable to locate any orders for Moving Help services placed using this customer's email address or phone number. We do see that the customer did have a U-Haul Contract back in August if that is what they were filing their complaint about, but if so unfortunately we would not be able to assist with that.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired movers from u haul website mover help.com is the sister company of u haul. Who actual acts as a market place for movers. Their advertising states experienced insured licensed help. No not the case hired 3 movers for 2 hours . 1 mover late one hour 2nd mover was a schizophrenic and he was heavily medicated per the3 rd mover Who was his brother just helping ..so paid for 3 got 1 1/2. They sent a mentally Ill person to my home ?? Dented my frig door 5 inch dent Torn legs off 2 buffets. Broken antique mirror and large test in sofa arm!! I personally did 60 % of work unloading Had to keep rental truck xtra day as they did not complete the job . Want the code to call in ..the total in damages are well over ******* I have receipts snd estimates for repairs . And no one will take responsibility not uhaul or mover help.com I told its just advertising , market place for movers But I paid up from snd moverhelp.com Collected all funds per bank ! And state that they are not responsible a market place only !! If so why do they advertise on their website want to be a mover with us ?? Fill out below And advertise no background checks And dont check they are credible movers . So in a nut shell I paid up front *** services not rendered and damaged furniture. Plus they sent a mentally ill man (schizophrenic) to my home .. where my family lives .. what if no one returns calls or emails trying to contact actual moving company nothing but a phone number which they dont reply . Its a crime to do pepole this way . I did it because of the I haul name!! Thank you *************************

  Business Response

  Date: 11/15/2022

  Customer already opened a Dispute Case and was advised to pursue their Provider directly for any issues that occurred during the move. The payment code was released, so Moving Help is unable to retrieve any funds as payment codes should only be released if the customer is satisfied with the job. We apologize for the issue; the customer will still need to pursue them directly for any refund/solution.
  

  
  

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30 I scheduled a UHaul truck reservation and moving help for 10/1 in **** **. I was required to pay in advance for the movers $145. The morning of 10/1 the movers cancelled saying they could not come. I was driving to ** already to move my stuff into storage. I changed the reservation to 10/2 and arranged for more movers paying $155 because I was told the pending charge of 145 would not complete. Well the charge for **************************** my account and the 155 is still pending. I tried to call movers help during their business hours and after holding for 20 minutes listening to a looping message NO ONE ever answered the line.

  Business Response

  Date: 11/15/2022

  The customer's two orders *********** and OR-0957724f were both cancelled and those payments returned to the customer. The charge of $145.95 was refunded on 9/30/22 and the charge of $155.95 was refunded on 10/4/22. The totals for each of those amounts should have appeared on the customer's card within 3-7 business days of the refund being issued.