Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contacts I listed as emergency contacts were each sent copies of my collection notices. These were addressed to them and it was obvious done in a manner to cause embarrassment, humiliation, and harm to me. It also included other personal information regarding my account. The company acted as a debt collector and failed to remain with in the legal limitations set forth by the Fair Debt Collections Act. The manager was not truthful with regards to the notices which he sent as well. He claimed I was notified prior to my emergency contacts, however, the notices that were sent to myself, and my contacts were written, sent and delivered on the same dates and were signed by the manager himself. On top of this, they were all sent in the date he claimed the account became past due. So, clearly contacting me was not the goal.Additionally, the manager continued to escalate the situation by refusing to give me information to help me speak with his direct supervisor, tacked on punitive additional payments that I do not believe were even disclosed in the initial agreement AND THEN began contacting me at 1:00am! I have no problem paying the bill, you owe what you owe, but these business practices are unethical and ****** a legal right rope. Not to mention, its TERRIBLE customer service! I asked that they *********************** all contacts because they were fraudulently gaining information so they could infringe upon my rights and protections under the law. But, the manager flat out refused and tried to limit my ability to seek help further.

  Business Response

  Date: 11/15/2022

  We are unable to locate any orders for Moving Help services placed using this customer's email address or phone number. We do see that the customer did have a U-Haul Contract back in August if that is what they were filing their complaint about, but if so unfortunately we would not be able to assist with that.

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired movers from u haul website mover help.com is the sister company of u haul. Who actual acts as a market place for movers. Their advertising states experienced insured licensed help. No not the case hired 3 movers for 2 hours . 1 mover late one hour 2nd mover was a schizophrenic and he was heavily medicated per the3 rd mover Who was his brother just helping ..so paid for 3 got 1 1/2. They sent a mentally Ill person to my home ?? Dented my frig door 5 inch dent Torn legs off 2 buffets. Broken antique mirror and large test in sofa arm!! I personally did 60 % of work unloading Had to keep rental truck xtra day as they did not complete the job . Want the code to call in ..the total in damages are well over ******* I have receipts snd estimates for repairs . And no one will take responsibility not uhaul or mover help.com I told its just advertising , market place for movers But I paid up from snd moverhelp.com Collected all funds per bank ! And state that they are not responsible a market place only !! If so why do they advertise on their website want to be a mover with us ?? Fill out below And advertise no background checks And dont check they are credible movers . So in a nut shell I paid up front *** services not rendered and damaged furniture. Plus they sent a mentally ill man (schizophrenic) to my home .. where my family lives .. what if no one returns calls or emails trying to contact actual moving company nothing but a phone number which they dont reply . Its a crime to do pepole this way . I did it because of the I haul name!! Thank you *************************

  Business Response

  Date: 11/15/2022

  Customer already opened a Dispute Case and was advised to pursue their Provider directly for any issues that occurred during the move. The payment code was released, so Moving Help is unable to retrieve any funds as payment codes should only be released if the customer is satisfied with the job. We apologize for the issue; the customer will still need to pursue them directly for any refund/solution.
  

  
  

• Initial Complaint

  Date:10/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/30 I scheduled a UHaul truck reservation and moving help for 10/1 in **** **. I was required to pay in advance for the movers $145. The morning of 10/1 the movers cancelled saying they could not come. I was driving to ** already to move my stuff into storage. I changed the reservation to 10/2 and arranged for more movers paying $155 because I was told the pending charge of 145 would not complete. Well the charge for **************************** my account and the 155 is still pending. I tried to call movers help during their business hours and after holding for 20 minutes listening to a looping message NO ONE ever answered the line.

  Business Response

  Date: 11/15/2022

  The customer's two orders *********** and OR-0957724f were both cancelled and those payments returned to the customer. The charge of $145.95 was refunded on 9/30/22 and the charge of $155.95 was refunded on 10/4/22. The totals for each of those amounts should have appeared on the customer's card within 3-7 business days of the refund being issued.

• Initial Complaint

  Date:09/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst experience with them and uhaul in general. I cancelled the order for the moving help due to movers and uhaul not wanting to set a specific time. Did so in a timely matter. Requested credit and have not received a credit for moving help I didn't use. Nothing pending in my acccount. I would like my money back for services that I did not use.

  Business Response

  Date: 11/15/2022

  Customer was refunded in the amount of $605.95, for the total of the Moving Help order on 9.15.2022. Anything regarding a refund with U-Haul, we would not be able to resolve, but I do apologize for the inconvenience and issue they had with Moving Help.

  
  

• Initial Complaint

  Date:09/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired moving help through Movinghelp.com. A part of their process for receiving a portion of the payment back, requires a customer to write a review. My floor was damaged when the movers unloaded my truck. The movers attempted to receive payment before the job was completed. The movers also appeared to search through my stuff, as they unloaded my truck. I included this information in my Movinghelp review. Movinghelp allowed the mover to read my review. Afterwards, the mover called and texted me, threatening me. He stated that he knows my address and he will see me around. I filled a complaint with Movinghelp, but theyre lagging on making this situation right. I am not sure of how to proceed

  Business Response

  Date: 11/15/2022

  Customer was contacted by ****************** pertaining to the concern on 9.7.2022 and 9.8.2022, regarding the steps they would take. Steps were taken on Moving Help end regarding the Provider this Customer booked. I truly do apologize for any inconvenience and issues that arose with Movinghelp.com

  
  

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Monday, June 27, 2022 - 9:08 AM (******************) I paid for 3 hours, with 2 hour minimum. to arrive ****. Movers arrived ****, 2 hours late, by the time they arrived the trucks and trailers were already half unloaded. The movers only worked 1 hour 45 minutes to help complete the job. I paid for 2 helpers for 2 hour minimum with optional 1 hour. I was charged for 3 hours $385. I would like to be refunded the $125.00 for the 3rd hour since job was already completed.

  Business Response

  Date: 11/15/2022

  This customer has been in contact with the Service Provider through the ***************** on our site and the helpers are claiming that they worked for 2 hours and 45 minutes, not 1 hour and 45 minutes. The customer did give their Payment Code to the helpers authorizing the release of the 3-hour payment to them. Moving Help is a neutral Marketplace and per the Terms & Conditions [https://www.movinghelp.com/customersupport/termsandconditions] any disputes that the customer has over the service would need to be resolved directly with the responsible Service Providers. Our Terms & Conditions also state that once the customer has provided the Payment Code to the helpers authorizing the release of the 3-hour payment to them, they agree that they are not entitled to a refund from Moving Help if the service was completed in less time than what was included in the request.

• Initial Complaint

  Date:08/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14 2022, I booked movinghelp with moving help.com. They charged me $200. Just a couple of hours later, my exwife told me that the furniture that I was going to go pick up later in the week with the help of movinghelp.com was no longer available since she sold it. So I immediately cancelled my order with movinghelp.com. Same day I ordered it, I cancelled it. I should qualify for a full refund per their refund policy as stated online. Several days later, I inquired with my bank who stated that a refund had not been initiated so I contacted movinghelp.com who stated that they had indeed issued the refund. Its now been six days and my bank states that still no refund has been initiated I just want my money back.

  Business Response

  Date: 11/15/2022

  Customer was refunded for their transaction for $205.95 on 8/20/2022 to their **** ending in 9131. 

• Initial Complaint

  Date:08/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved via Uhaul Pods and was connected to their subsidiary movinghelp.com for moving labor four weeks prior to my move in date of 8/6. The day of my move, I was unable to contact my assigned third party movers so I called into the customer support line and spoke with ***** in customer service to see if he could get me in contact with the movers. He couldn't, so I asked what the options were for other contract help. Due to day-of "surge" pricing, everything else was nearly 3x the price so I said I'll hedge my bets and keep the current movers. ***** said he had already canceled my movers -- without my direction or consent -- and couldn't reverse the cancelation or rebook. I was essentially extorted - pay 3x the price if I wanted to get my belongings back out of their storage on my pre-scheduled move in day. I asked for a manager callback and received a call from *****. He acknowledged the customer support rep's ******* and said they would do a better job training their new staff. Regarding my issue, he said there was nothing they could do - per policy they do not offer cost adjustments under any circumstance. I'm filing this charge because the customer service rep was unauthorized by me or anyone else to cancel my order - the very day of my move. The supervisor acknowledged the *******. This is not the contractors' fault - this is explicitly the fault of movinghelp.com and their team. But they refused to reverse the additional charge or provide any resolution whatsoever.

  Business Response

  Date: 11/15/2022

  We did talk with a customer via email on 8/17/2022. We refunded his card ending in **** for $334.00 for the inconvenience of the 1^st order mistake as well as apologized for any issues they experienced during this. 

  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the middle of may/beginning of june or thereabout... I hired movers recommended to me by Movinghelp.com for an out of state move of my ubox. After paying Movinghelp.com for the movers the movers loaded up my household items into 1 U-Box. After receiving my items in June, I noticed that the tv was broken. I paid for insurance through U-haul and was told that the damage was caused by the movers that came from Movinghelp.com and that I would have to file a claim with them. Movinghelp stated that I would have to contact the mover for claims. The mover has ignored my calls and emails and Movinghelp says it isn't their responsibility if their recommended movers damaged my items. I would like Movinghelp to repay me the damage that was done to my items.

  Business Response

  Date: 11/15/2022

  We have spoken directly with the customer via email on 8/8/2022. Please accept our deepest apology for any difficulty or inconvenience you have encountered with your service provider. Unfortunately, MovingHelp.com cannot require that the individually owned and operated company pay you any sort of restitution. MovingHelp.com only provides the web site needed to connect individually owned, independent service providers with their local customer.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business provided an unreasonable estimate of 2 hours for the move and charged me for 7 hours. While I understand it was an estimate, the moving business should be able to provide a relatively accurate estimate. I listed out 90% of my items that I needed help moving. I was quoted a 2 hour estimate for $450 and then was charged for 6 hours. As the company knew what I had to move they provided a lower estimate to get my business. Originally my movers were supposed to come monday evening and my other friend was going to help me move the 10% of items. They had a truck issue and due to that they had to come tuesday and my friend couldn't help me. Quality Issues1: They arrived at 9:50 and had me sign the start point as 9:50amThey went down to get the material and didn't come up until 10:20 and I was still charged for that 30 minutes2. When they brought my items to the drop off point I asked them to leave a clear passage way from the garage to the front door and they didn't even do that. As you see in the picture the elliptical is blocking the passage.

  Business Response

  Date: 11/15/2022

  We were unable to locate any Moving Help order booked via our website with the provided information in the BBB customer information section.