Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted with vendor moving services for 2 movers for 2 hours. Movers were 3 hours late and sent 1 mover. Movers communicated in writing that I would receive a 50% credit due to the issues. I have received no credit despite numerous calls. I then disputed the charge with my cc company and the vendor denied the dispute.

  Business Response

  Date: 03/09/2023

  Thank you very much for reaching out regarding this matter. I do see that you reached out to us on 3.8.2023 regarding the matter. Please keep in mind that MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. Our goal is to provide a safe environment for exchanges between customers and Moving Help Service Providers. It is always our hope that by providing this marketplace, both parties will walk away satisfied with the outcome; however, we understand sometimes issues arise.
  
  You have a few ways to handle and resolve issues with your Moving Help Service Provider: leaving a review, utilizing the ************************** or direct communication with the provider.  
  
  Customer Review
  The ****************** marketplace and the Service Providers heavily rely on customer reviews and ratings. This helps future customers easily locate quality providers.
  
  How to leave a customer review:
  
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs"  
  3. Select Receipt and locate Write a review.
  
  Dispute Resolution ******************************* will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
  
  Here are the steps to do so:
  
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs" and select the order number (OR-).  
  3. Select "Report Issue" and follow the instructions.
  
  Contact the Moving Help Provider Directly
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
  
  Business Name: Military Moving Logistics- 
  Owner Name and Address: ***********************
  401 ********* Ste 107a
  *************, ** 76067
  Phones: ************** - Cell 
  Emails: ********************* 
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company on 12/15/2022 to move me from ******************************** to *****************************************************. I was supposed to be charged $240.00 but after reviewing my bank records I was overcharged. 12/15 - $349.93 12/19 - $5.95 12/19 - $103.98 I would like to be refunded of $459.86. Sincerely, ***********************

  Business Response

  Date: 03/08/2023

  Hello, thank you very much for reaching out to us regarding this matter. Please keep in mind, Movinghelp.com is an online Marketplace that connects you with local movers in your area. I do see that you booked two sets of movers. Both sets of Movers were refunded back to you. On 12.13.2022 you were charged $349.93 for Moving Help Service. On 12.15.2022 you were refunded 3 different amounts in the amount of $240, $103.98 and $5.95 totaling a refund at $349.93. As I do see all of those sent to you, you will want to connect with your bank directly as they were refunded already. Keep in mind, once more, that those three refunds came in separately, therefore you would see them on your credit card individually as refunds. Once again, thank you again for reaching out. We apologize for any inconvenience this may have caused you. 

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took their service on 2/4/2023 and I booked for 3 hrs but movers took just 1.5 hrs and their minimum charge is 2 Hr, so they asked me payment code of 3 hrs and said I will get refund of 1 hours and hence I given them the code along with $20 tip and 5* review for their service. After that I followed with them many times for my 1 Hr refund and now they are not even picking up my calls, I raised case (#*****) as well and in response moving company promised to refund me for extra 1 hour they charged me but it's been more than 3 weeks overall but still haven't received my money back. MovingHelp.com says I need to follow up with them directly and they don't have control over it, they are independent, I don't understand why when i booked from UHaul/MovingHelp.com, if I buy something which is sold and shipped by third party from Amazon or **** and something happens then Amazon or **** is still there to help me as it's their platform but here MovingHelp.com says they can't do anything and all vendors are independent, how is that possible that such vendors are using their platform. If someone is using your platform then you are responsible for any wrong doings.

  Business Response

  Date: 03/02/2023

  Hello, thank you very much for reaching out to us regarding this matter. We truly do apologize for any inconvenience this may have caused. Please keep in mind, Movinghelp.com is an online Marketplace for you to connect with your Service Provider directly as they are a third party company. When you book a service for a set amount of time that is the allotted amount, per the contract and agreement when you booked, the payment code is not to be released to the Provider until you are fully satisfied, once the payment code is released, funds leave Movinghelp.com to the actual Provider and as they are a separate company, you will need to connect with them directly. Your Moving Help Service Provider(s) are there to help you, ask if they can help with something else you would rather not do yourself, such as: clean up, unpacking, and organizing. Take advantage of the time you have your Moving Help Service Provider(s) because they are paid for the time requested regardless of actual hours worked. We do see within the Resolution Case that you have come up with an agreement with the Provider for the 1hr payment back to you, you will need to connect with them regarding this as the funds are no longer with us. You can reach them directly at ************** or by email at, ********************************* Once again, we do apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/02/2023

  Business provided same response whatever I provided in my complaint, i.e. they dont have control over moving helpers hosted on their platform. Asking me to follow up with provider directly which I am doing since last 4 weeks, there is nothing new business is telling here. They should intervene and help me to get my money back, also they should ban such provider on their platform who are cheating customers. Moving helpers has already promised me to refund me but are still nor refunding me and not picking up my call or responding my voice mails.

  Business Response

  Date: 03/02/2023

  Thank you very much again for your response, as outlined previously, Movinghelp.com is an online marketplace for the other companies. You hired a separate company, which is Reliable Movers. As they are a separate company and the payment code was released to them by you, you will need to connect with them again. If you wanted to pursue them outside the Resolution Case or through any other form, you are welcome to do so. You can reach them directly at ************** or by email at, ********************************* Once again, we do apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with movinghelp.com thru U-Haul for my move to ***** ** on 1/23/23. I paid ****** for two men and four hours of help. The two men who unloaded the truck worked a total of 1.5 hrs. I asked them to take a recliner upstairs and as they did so, they never mentioned having any trouble getting it up there. However, after moving the recliner the 2 men failed to mention the damage done to the walls as they moved the furniture. They did not stop. They did not speak up that the recliner may not fit. They did not say anything. I was not warned so that I could tell them to stop trying. It was only after they left (with a $50 tip each) that I went upstairs and noticed all the damage. I immediately contacted their supervisor who at first was willing to settle the issue. Once I was appreciative, he never responded again and did not ever resolve the issue. If it were a few scrapes or scratches, I would not go to this trouble but they damaged my wall in my new home to an extent that will not be easily fixed and will cost me a big chunk of my security deposit. For them to not own up to their mistake nor try to resolve it in anyway has lead me to make this complaint.

  Business Response

  Date: 02/09/2023

  Hello, thank you very much for reaching out to us regarding this matter. I am sorry to hear you had issues with the Service Provider you chose. Please keep in mind, MovingHelp.com is an online marketplace for customers to hire people who provide moving labor services. When you booked your order, in the terms and conditions, it's outlined to not provide the payment code until the job was complete and you were satisfied, we do see the payment code was provided to the Provider. Below are the steps to put forth a dispute with your Provider directly, as well as how you can contact them. As you will want to reach them directly as they are a separate company.

  Dispute Resolution ******************************* will assist you through an online dialogue with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
  
  Here are the steps to do so:
  
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs" and select the order number (OR-).  
  3. Select "Report Issue" and follow the instructions.
  
  Contact the Moving Help Provider Directly
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
  
  Business Name: KZ Movers
  Phones: ************
  Emails:********************

   

  Once again, we do truly apologize for any inconvenience with Movinghelp.com that this may have caused.

  
  

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was August 8/15/2022 I tried disputing it with my CC because Moving Help said they weren't liable.1-I'll be very clear, I wasn't the one loading the truck, that's why I hired professionals.2-They loaded ***es at one house that were already packed, marked fragile, etc. all they had to do was load with a dolly from the garage. We drove 1 mile to my other house and the furniture was in the garage. We picked up a sectional, another sofa and chair, a dinning set, and a ***************** and 2 ***es, which may have taken maybe an hour. We drove back to the first location to repack what was just picked up at the other location, load up the rest which only ended up being 1 queen **** dresser and Nightstand, desk, king **** nightstand, and a filing cabinet. They had to take the king *** apart, queen (kind of, I had taken most the screws out, and they took the desk apart.3- They took an extremely long time. The **** unload took 2 hours, that was setting up the ***s, moving all the furniture in the house, moving around other furniture in my house. They only thing they didnt' have time to unload was the ***es that were loaded at the front of the truck at the first location. That took me myself a half hour to do.4- As you can see by the ***es they crushed several that were marked breakable fragile, etc.5-I would have never let them not cover my sectional and protect it so it was clear I wasn't out there watching their every move. I didn't feel I needed too. So why the merchant is blaming me is, oh I get it, they don't want their money taken back for the lazy unprofessional job they did. The employees apologized to me for taking so long. They said they were tired and hadn't eaten breakfast or lunch. Not my problem......They took way too long besides ruining my furniture 6- As far as the blankets go, I had plenty, several dozen blankets. I also had wrap and bands, they said they liked the bands and asked me where I got them. The bands work great, the key is you have to put a blanket on the item and actually put a band on them. They didn't wrap all the pieces of the black sectional. There were 3 pieces that were damaged. If they didn't feel the bands were good they should have used the saran, I could have cared less either way. 7- My brand new ******* Headboard and rails were chipped. 3 pieces of my black leather sectional were damaged, my two brand new king *** springs were destroyed not just the lining, front, back and the wood frames were broken.8- There was also an antique vase that was cracked at the bottom of the pile of ***es, that's irreplaceable. I am going to see if I can get that fixed. I didn't unpack the ***es right away so I wasn't aware until a week or so later.Thank you,***********************

  Business Response

  Date: 02/08/2023

  Hello, thank you very much for reaching out to us regarding this matter. We are terribly sorry to hear that you had issues with your Service Provider. Please keep in mind that Movinghelp.com is an online marketplace that connects you with local movers in your area. Per the agreement that you acknowledged when ordering, once the Payment code is released, funds are sent directly to the Provider and you will need to work with that Service Provider regarding any type of reimbursement as they are a separate company. It is outlined, for you not to release any payment code until you are fully satisfied with the work completed. As stated above, we do truly apologize for any inconvenience this may have caused you. You are welcome to reach out to that company directly, which is ********* And More. You can reach them at ********************** or by phone at ************, which was originally sent on 8.12.2022, if the resolution in the Resolution Case isn't applicable for you. You can pursue them outside the marketplace if needed. As they are a separate company and you did provide the Payment Code, pursuing them directly is the outlet at this point. Once again, we do apologize for any inconvenience this may have caused you.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i hired movers through this company. the movers broke my stuff. i emailed them and got no response. i messaged them via the portal and opened case number 37474. they are refusing to help me. i need more help. i will dispute this on my card if i am not helped. they clearly broke my stuff and i have proof. also one of the movers was an hour and a half late and they kept threatening to charge me more if the time went over which i told them would not be ok because i hired two movers not one. i had to go back and make 3 trips of my own to move the remainder of my stuff because they didn’t get it all in time

  Business Response

  Date: 02/07/2023

  Thank you very much for reaching out to us regarding this matter. We are sorry to hear of this. We do see that you have a Resolution Case with the Provider, Moves For Jax. Movinghelp.com is an online marketplace that connects you with local Providers in your area. They are a separate company. You will want to work with them directly in the Resolution Case. You are though, welcome to reach them through their phone and email as well. You can reach them at [email protected] as well as by phone at 904-708-5261. This information is also located in your reservation confirmation email that was sent on 11.14.2022. Once again, we do apologize for any inconvenience this may have caused.

  Business Response

  Date: 02/23/2023

  Thank you very much for your follow up response. As outlined previously, it does show you provided the payment code to the Provider the day of service was complete. You are welcome to reach that Provider directly as they are a separate company. You can reach them directly at: Business Name: Moves For Jax
  Owner Name and Address: Brittany Williams
  8121 Cheswick oak Avenue
  Jacksonville, FL 32223
  Phones: (904) 708-5261 - Cell
  Emails: [email protected]. As agreed upon in initial agreement, Movinghelp.com is an online marketplace. The Provider is their own company, any issues you may have with them directly will need to be discussed in the Resolution Case area of your account or by reaching them directly. Once again, we do apologize for any inconvenience this may have caused you. 

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** wrongfully deactivated moving help account without an investigation. Since there is no contact support available via phone for movers we are subject to discrimination.l WITHOUT explanation, which is what I believe happened here due to where I conducted business and my ethnic name

  Business Response

  Date: 01/16/2023

  Hello, thank you very much for reaching Movinghelp.com. Per the notes on the account, this is based your account, which was explained in November. If you are in need of future assistance and would like to discuss this further, you would reach out directly to ************************************. That team will be able to discuss this further with you. Once again, thank you for reaching out. We look forward to hearing back from you, so this can be outlined further through that route. Have a wonderful day and please stay safe.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am re-opening this case against movinghelp.com. They offered a $170.95 refund from my compliant ID ******** (below). I accepted which closed the case but they never sent the refund.We used movinghelp.com to hire a company called On Call Movers. The movers did a terrible job loading our furniture and did not follow directions on our boxes to place fragile items on-top of heavier/bulkier items. The movers also did not properly stack heavy furniture items which has resulted in significant scratches to furniture and crushed/damaged items. Movinghelp.com has been absolutely no help in this situation as we have filed a formal complaint on their website almost a month ago and the issue has not been resolved. Movinghelp.com is not adhering to their own resolution marketplace policy and we want a refund.

  Business Response

  Date: 01/03/2023

  Hello, please provide a full address as to where the Check was to be sent so we can look into this for you. I look forward to hearing back from you.

  Customer Answer

  Date: 01/04/2023

  I had previously replied that the check should be sent to ************************************************************************ 29690.  

  Business Response

  Date: 01/05/2023

  *****, this has been submitted to the correct address. Please allow **** business days to receive this check. Thank you and have a great day.

• Initial Complaint

  Date:12/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a * Box. The entire experience has been handled very unprofessionally. They messed up the drop off date. The guy they sent to my house to drop off the * box and me if I wanted to go in my house " and talk for a little bit". I was hole alone and a female. This made me very uncomfortable. I made a complaint, and no one has followed up. Now I get to my moving destination, and they have failed to deliver the * Box to my house. I was on the phone with several people for several hours. Their only solution was to change me more money and wait three days later to get by * Box delivered. I requested to be transferred to escalations. I got transferred 3 times and none of them were escalations.

  Business Response

  Date: 12/16/2022

  Customer has been reached out several times about the situation (12/2, 12/9 and 12/13) and  and was refunded for her Moving Help portion on the destination side. She was also responded thru U-Haul Customer Action File that was started. 

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired movers on the **Haul Moving Help website, along with a **Haul truck on 11/20/2022. My moving date was 11/29/2022. The movers were late, no worries. They packed up the truck and we were on our way. This was a very short distance move. They unloaded the truck, and we went over our 2-hour reservation. So they asked for $100 cash for another hour, which is double the price on the **Haul website, but we paid it. After they left, I discovered two of my four televisions suffered internal damage. The screens do not work, the inside is cracked. I texted the mover and he called me the next morning. He said that he didn't utilize the padding. I purchased moving pads, you can see that on my reservation. He said would contact **Haul for reimbursement on the TVs. It has been over a week and I am no longer able to contact him. I'm not receiving any replies. This is ridiculous.

  Business Response

  Date: 12/16/2022

  Customer has never reached out to ********************** directly. Customer can email in to support@********************
  
  Customer gave the payment code to the providers. They have 2 options. They can start a Dispute Resolution Case thru the website with the Service Provider. Movinghelp.com does not get involved with customer and provider disputes.  Below are the instructions to start a Dispute Resolution Case. 
  
  Dispute Resolution ******************************* will assist you through an *************** with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
   
  Here are the steps to do so:
   
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs" and select the order number (OR-).  
  3. Select "Report Issue" and follow the instructions.
    
  Contact the Moving Help Provider Directly
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
   
  Business Name: North Star Moving Company
  Owner Name and Address: ***********************
  2514 ***************
  

  Customer Answer

  Date: 12/16/2022

  I already have the movers information, this doesnt help at all. What am I supposed to do, call him until he gives me money? He told me we were going through U *************** Youre telling me that you contract movers without any insurance? 

  Business Response

  Date: 12/19/2022

  Thank you again for reaching out. We do offer Providers that offer the Safeload Coverage, but the Provider you chose doesn't offer that, nor did you choose that when attempting to book. We surely do apologize for the situation at hand. From here, you will want to connect with the Service Provider directly and put forth a Resolution Case with them to discuss a resolution as we are a third party marketplace and the Provider is a separate company. Below is that information:

   

  Dispute Resolution ******************************* will assist you through an *************** with your Moving Help Service Provider. It is designed to shape communications into a constructive and polite solution.
   
  Here are the steps to do so:
   
  1. Log onto your Customer Account at **********************.
  2. Click on "Past Jobs" and select the order number (OR-).  
  3. Select "Report Issue" and follow the instructions.
    
  Contact the Moving Help Provider Directly
  You may contact your Moving Help Service Provider directly for resolution, the contact information we have on file is:
   
  Business Name: North Star Moving Company
  Owner Name and Address: ***********************
  2514 ***************
  *************, ** 34953
  Phones: **************
  Emails: ******************