Reviews

Review Details

• Review fromShelby J

  Date: 06/30/2025

  1 star
  I wish I could give them negative stars... All I did was enter into the ** give away and then was barraged with calls for a "free" ** tune up. I figured, hey why not, they have come out before. Our ** was working before we had the tune up. Not even an hour after the ********** left our ** stopped blowing cold. I called Semper Fi back to let them know, they offered to have someone come out in 2 days, I had to push back to get someone out the same day. The same ********** came back. He let me know that he did not put the freon cap on all the way and that is what was causing our house to cool. He also found a freon leak in that same pipe that he did not see earlier. Also the first report stated our freon levels were good. Flash forward to 5 days later, our ** is not cooling. I called Semper Fi again to let them know, the lady on the phone stated the it was noted that he forgot to connect wires the first time the ********** was out, which is completely different than the freon cap not being installed all the way. They sent another ********** out the next day (today 6/29) The freon cap was not on all the way again, and a wire was not put in all the way. He also found a different leak of freon in our **. The ********** also stated that the first ********** was new and doesn't know freon all that well, while also admitting he himself had to call to ask for assistance. Our initial quote has gone from around 2K to now over 6K. I am currently waiting for a second opinion on this.

• Review fromW. E. B

  Date: 06/21/2025

  5 stars
  Just had Semper Fi install a new AC unit and I cant tell you how happy I am! Got a great price, they beat all the other estimates, maybe because they gave me a Veterans discount. .The 2 installers were very professional and courteous and paid particular attention to my new floors. The new unit is working perfectly and is so quiet I have to check to see if its working. They also installed a new smart thermostat and helped me set it up. I cant wait till next month to see how much Im saving on my electric bill. As a Viet Nam veteran I highly recommend Semper Fi a Veteran owned and operated by a Veteran!

• Review fromAngela K

  Date: 06/19/2025

  1 star
  We spent 11k on an upgrade to our previous WORKING system to be lied to about them monitoring our system. So we will NOT be paying for ANY additional magical faulty monitoring!!! There is an air flow problem. They will not work on our unit until the drywall THEY cut out is replaced. It's all over the news it's the hottest day of the year so far and our NEW unit and furnace out of the box ISNT COOLING my house!!! Their office showed 12 minutes away and they cannot come out until tomorrow to fix the drywall and if that doesn't work with their schedule we spent 11k to wait a full weekend!!!!!!! Stay away from their lying sales people, lack of schedule, and installers trying to give you cheap thermostats other than what you paid for. Then complain that our attic is the hottest he's ever been in and the extra **************************************************** Unreal

• Review fromAmy B

  Date: 06/17/2025

  1 star
  We had bought a whole new air conditioner outside and the motherboard in our attic. It took them a whole week to install and they only covered for one night for us to stay in a hotel the rest of the time we had to stay in our RV, this was in July of last year Now coming to this year our air conditioner has broken down and wont cool the house and they came out on Fathers Day and said that they can have the part by Tuesday. Monday, I had called them to see what time that they will be coming out Tuesday and they said that we need to go through the warranty company to get it covered that get the part covered. I had called the warranty company and they told me that the **** has to call And put the part in under warranty. It is now Tuesday and its 115 outside and my house is 95. I have four kids and pets and it is super hot and they will not fix it. They said that they have the 10 years that it is under warranty to fix it.

• Review fromAnnette B

  Date: 05/12/2025

  1 star
  We had a brand new unit installed 5 weeks ago. It broke after the first week. They said it was due to the rain we had and they needed another part. They ordered the part and came back 4 days later to fix it. They fix it but still doesn't work. They said it needs another part and that will take 2-4 days to come in. A week later they call and say the parts in. We've been trying to schedule the installation but no reply. They don't communicate and they don't care if you have animals and your house is 90 degrees. Do not use them. They have horrible customer service and don't know what they're doing.

• Review fromJake K

  Date: 04/30/2025

  1 star
  After buying a new unit from Semper Fi March 2024, the company has been nothing but miserable to work with. Just horrible communication, awful customer service, and insane runarounds.We had problems with our install where the system wasnt working right. Calling to have someone come back out was insane. I couldnt get a person, got stuck on a callback list from the install department, and it would take days to get someone out because it had to be an install specialist. That routine took three times before fixing the unit.Then the foam insulation fell and caused and stalled the fan and caused a horrible noise. It took over a week to get someone to fix that issue and to this day, I never got a straight answer on whether the foam should have been removed in install or was supposed to stay in the ********* forward to today, we had our annual maintenance scheduled for mid-March, which they told us we needed for our warranty. The day before, after adjusting work and scheduled to accommodate, they called and said they had to reschedule. We rescheduled for May 1st. Today they called to say they had to reschedule again now telling my September 4th is the earliest they can come.These people do not care about their customers. We made a significant investment with them and have regretted it ever since.

• Review fromSusan S

  Date: 04/01/2025

  1 star
  ***** to sell me repairs for my AC unit, and also to buy a new one. Had a second opinion diagnosis and was told I did not have repair issues nor did I need a new unit. The second company could have sold me on repairs or a new unit and was honest enough not to have done so.

• Review fromLele L

  Date: 03/11/2025

  1 star
  Do not trust a company that offers ****** gift cards for a review. I cannot trust a company that uses those practices. My main reason for choosing this company, is because they're a veteran friendly business. As an army veteran, I am more open to giving a veteran owned or friendly company my business. Mainly because I expect them to operate with similar values, integrity, honest service and communication. My problem is with the technician from Semper Fi that came to my home. From the start, there was miscommunication as to why he was even at my home. I'm issue was my heater. It was blowing cool air. He didn't check my filters, didn't check my thermostat. He went on my roof and spent about 15 -20 min up there. He came down, got a bag from his van, then went back up without telling me anything about what he was seeing or walking me through anything. He eventually came back down, gave me a price for a part that I would need and that was it. The lack of communication made me wary and lose trust. The 20 min he spent on my roof was suspect because of the way he was acting and then after giving the cost of repair, he got in his van and left. He wasn't friendly at all and just gave me shady vibes. As a customer, I should not feel uneasy and I should feel like I can totally trust the company and the tech for their expertise and not feel like I'm getting scammed. A technician is representing the company at all times. First impressions are everything and you only have one time to make a positive impression on a customer. If that trust is loss from the start and initial meeting, it's very difficult to get that back. Semper fi may be a great company but I will never know due to my own personal interaction with their employee who failed to represent the company in a professional manner. My advice, if you truly respect the people who have served our country, then you need to follow those same values. Respect **************** Honor Integrity Personal courage

• Review fromDerek P

  Date: 02/18/2025

  1 star
  This company prides themselves on being a veteran owned company and then screwed me and my wife over who are both veterans, they told us one set price before the work and then got a statement of charges after the work and was double the price. After that they gave us a loan through a company called good leap and told us we had 18 months of interest free payments after the 18 months we would start to accrue interest, and now after the 18 months good leap tells us his was a promotional period and they added on the interest of the 18 months because we were suppose to pay it off by then which was not how it was explained by semper Fi and so now we are having an extra over 1000 dollars added onto the amount we are suppose to pay them. Do not do business with semper fi they are crooked used car sales men.

• Review fromBeverly J

  Date: 01/15/2025

  1 star
  **************** was horrendous!!! During the hottest days of October 2024, this company took 2 weeks & 3 days & FIVE different **********s to repair my air conditioning!! First ********** tried to sell me parts that were not broken & didnt seem to know what he was doing. He & the next 2 techs diagnosed an issue that was COMPLETELY different than what the 4th tech (with 25 yrs of experience) finally diagnosed! The 5th tech then came & put in correct part & got a/c working! If I had not been calling them every 2-3 days, I probably would still be sitting here without a/c!!!!! I paid 1/2 of the bill in the beginning & now they are threatening collections on the balance! I would NOT recommend this company to my worst enemy! If my neighbor had not loaned me a portable a/c for the living room/kitchen area, I would have been sitting in my bedroom for all those days because they only supplied one unit, despite me asking for a 2nd unit! **************** service employees were polite but do not know what they are doing, plus there seems to be no communication between them! DO NOT USE THIS COMPANY!!!!