Business Profile
Heating and Air Conditioning
Semper Fi Heating and Cooling LLC
Complaints
Customer Complaints Summary
- 85 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
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Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The timeline of the specific issues we have encountered since installation, include:Installation 7/21/2022 was unprofessional, Screws, trash left all over air handler attic space, the wires outside on ground unit were excessively exposed. Had to request a field supervisor to come and safety inspect after installation was done by techs. Was promised air return registers would be ***laced on installation and they were not. 08/18/2022 email to Semper Fi to request a 6-month eval/Maintenace check. Reported unusual noise from air handler. No communication received from Semper Fi. 11/2022 scheduled online with Semper Fi for same month, Semper Fi communicated by text cancelling appointment due to escalated AC issues for summer.1/2023 scheduled online with Semper Fi for 1/12/2023, Semper Fi no show 1/13/2023 Called Semper ************ and informed of two previous attempts for scheduling, was scheduled for 2/8/2023 9a-11a. Reminded tech of return registers were never installed.2/8/2023 Service tech showed and completed inspection and identified compressor needing ***lacement and defrost boards was ***laced. 8/2023 scheduled with Semper Fi *** for Maintance check on 9/7/2023.9/7/2023 Semper Fi communicated by text cancelling appointment due to escalated AC issues for summer.12/2023 scheduled with Semper Fi *** 1/2/2025 Semper *********** capacitor ***laced, Reminded tech of return registers were never installed.1/7/2025 Semper Fi tech ***laced return registers.6/13/2025 Semper Fi maintenance, identified air handler blower motor burnt out. 6/17/2025 x2 Semper FI warranty and installation inspections, testing performed 6/19/2025 Semper Fi ***laced air handler blower motor 08/05/2025 Issues with outside ground unit condenser, making weird noises, running in 30 seconds intervals, shutting off and turning on not normally, is not cooling the house. House deg 85F, when called Semper fi 10pm. 08/06/2025 It is now 12:30pm 8/6/25-sitting in 85F home with two little kids
Business Response
Date: 08/11/2025
We are currently working with ***** to resolve the issue. We will be out on 8-13-2025 to replace the unit.Initial Complaint
Date:08/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We paid 13k+ for a new ac unit. The first unit never performed appropriately. After several visits, their employee said "he knew these units would never work for ** and he advised management not to install them" We then allowed them to install another type of unit. Two weeks later it went out. A brand new unit should not go out within 2 weeks. We told them that was our final straw. If it went out again, it was clear they were incapable of delivering the service they were hired for. 8 months later and our unit is frozen again--the copper pipe outside has ice around it. Both drain pipes are pouring out liquid,. Their team continuously ****** our calls. We just want our money back and this company should never work in HVAC AGAIN,Business Response
Date: 08/05/2025
We have worked with **********, we have refunded the amount for the ac replacement.Initial Complaint
Date:07/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We used SemperFi to install a complete new A/C unit (condenser in attic and outside unit) in April of 2024 with a 10 YEAR warranty. The condenser unit outside quit this morning a 2AM. I called SemperFi at 6:30 and 9AM and didn't get a call back until 10AM AFTER I requested an appointment online. When I explained that this is an emergency (as we're expecting 105+ temps outside), and broke A/C unit with those temps is not safe.The service lady just said "unfortunately we're booked for the next two days" and scheduled me for Tuesday (07/15) like it wasn't some big deal.Business Response
Date: 07/14/2025
We apologize for the inconvenience. We were able to get to Mr. ****** the same day and were able to replace the failed part and get the unit running.Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory.
Regards,
***** ******
Initial Complaint
Date:07/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had complete ac replacement had a problem with air flow up stair bed rooms they came out did some thing that made master flow really strong but now there is no to other up stair rooms .they cam out and looked at it and said someone would call me and schedule for repair two weeks have past and have called twice and still no call back to get the problem fixedBusiness Response
Date: 07/10/2025
We are sorry to hear about the issues, we will be reaching out to get the issues with the ductwork scheduled and resolvedInitial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new air conditioning unit on April 1st. On June 2nd, my tenant informed me it was not working. I contacted Semper Fi and they had ***** come to house to repair. He repgrammed thermostat and it worked. On 6/4 the ****** contacted me that it was not working again. ***** went out again and replaced thermostat and said motor and other parts were bad. AC worked temporarily. Semper Fi left a VM on 6/10 that parts were in. I did not get message until 6/13. I had them contact ****** to arrange install. They never did. Tenant informed me on 6/20 he called and was told parts on back order (the vm said they were in on 6/10). On 6/21 AC stopped working again. I called and they brought out a temporarily unit until parts were in. I called on 6/26 and was told that repair would happen between 1 and 5. I called Tenant to see if he had gotten call for tech to be there. He hadn't. I called again at 6 p.m. and was told ***** would be there between 5 and 8. I called Tenant and no one showed or called. I spent over $6,000 on a bad unit. I want it replaced with a new, working unit.Business Response
Date: 07/01/2025
We appreciate the opportunity to resolve the issues with ******. The repairs have been made to the unit, we will reach out to ****** to get further issues resolved.Customer Answer
Date: 07/02/2025
the ** failed again on 7/1. No one from Semper Fi has "reached out to me." My tenant is now wanting to break his lease.Business Response
Date: 07/07/2025
on July 2nd, our service manager made a sight vist. The issue was found and the unit has been running with out issues. We have continued to follow up with ****** and her tenant *** to make sure the issues have been resolved.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was charged for duct cleaning services that were never performed. After being told we would receive a check, nothing came.Have been trying to get this resolved over the last few weeks.Business Response
Date: 06/24/2025
We apologize for the inconvenience, the refund check, #**** was mailed. If you have any further issues please let us know.Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contracted with Semper Fi Heating and cooling for a new Bosch ac/ heating package, with a 10 manufacturer ********, around 5/2022, with an additional LABOR warranty. I was also sold on an air purification system, that invoice for $3145.00 included; coil cleaning, blower wheel pull and clean, and dryer vent cleaning( my dryer is outside, no vent to clean) mind you the unit is brand new. Oct, 25, 2023 I was charged for evap coil cleaning and replacing condenser blower fan motor, both would have been a warranty covered ******* January of 2024 I was charged an additional $393.20 for a surge protector. However, labor wasn't charged to the warranty company. Oct 28, 2024 the system wasn't cooling properly, tect came out to find a twisted pipe that the freon escaped from( how?) Never ran it through either warranty( it would have been covered) then charged me $4220.00 for what they claim is "duct cleaning" average duct cleaning is about $200, WHAT DID THEY DO FOR $4220.00?? again I have a labor warranty, (USE IT) which included dryer vent cleaning never done,(again it's an outdoor unit). I have been asking for months for invoices, detailed work orders, how many.labor hours, job cost breakdown. Nothing! I recently received vague invoices, but nothing that denotes, what exactly was done how much for labor, or WHY WASN'T IT RUN THROUGH MY TWO WARRANTY COMPANIES!! Their lack of transparency, lack of customer concerns after purchase, errouneous billing and billing for items not done, not submitting to warranty companies for reimbursement on clearly warranty issues that would have been covered IF THEY HAD BEEN SUBMITTED and i would not have additional charges FOR A NEW UNIT, I'm on S.S and $ is Tight! I would like this resolved and will update my complaint after I receive a refund check that clears my bank account. I believe they have taken advantage of my lack of contracting knowledge, the fact that I'm elderly, live 4 mths out of state,my disabled daughter and myself.Business Response
Date: 06/16/2025
Thank you for contacting Semper Fi Heating and Cooling and allowing us to address the concerns of the homeowner.
We are working with our Service Manager to investigate the concerns and will respond directly to the homeowner.
Kind regards,
Semper Fi Heating and Cooling
Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has tried to scam me out of tens of thousands of dollars twice now. The first time was two years ago we spent $17,000 to fix our ac units and they didnt fix the problem or answer the phone. This time we learned they installed things incorrectly and wanted to charge us to fix it. After we paid them $8000 their technicians no call no showed and no one will call me back.Business Response
Date: 06/09/2025
Thank you for the opportunity to correct this concern.
Semper Fi Heating and Cooling has been working with the homeowner to resolve the concern.
Our last appointment being at the home on 6.5.2025, we will continue to address and work with the homeowner to resolve.
Regards,
Semper Fi Heating and Cooling
Initial Complaint
Date:06/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
New HVAC installed May of 2024 - unit started having issues a month ago. Theyve sent multiple repair techs out and have not been able to fix the unit. I am without AC coming up on the hottest months of the year and they have little concern about getting this fixed. I called 3 times today and no one can tell me whats going on. I spent $14k on this new unit and now that the money is paid they could care less about my issues. They need to get someone out to fix this NOW! I believe the unit was improperly installed and now there is major damage that they dont want to repair, or they cant repair.Business Response
Date: 06/09/2025
Thank you for the opportunity to resolve concerns.
Repairs were made to the home to ensure the unit is running at Manufacturer's specifications, this was scheduled and completed on 6.6.2025.
For further concerns, please contact the office, we would be happy to help.
Kind regards,
Semper Fi Heating and Cooling
Initial Complaint
Date:05/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased HVAC system from ****************** From start to finish they were deceitful and misleading. I got a FREE inspection off Instagram. He came to my home and inspected and told me numerous things wrong with my systems. Told me I needed new ACs and this was best time to buy because everything is going up Tarrifs and such. Anyway I ended up having them install new hvac. One 4ton and one 5 ton. The inspection *** told me they were 14.2 SEER. I said my neighbor got 15 SEER and he said they dont sell those any longer. Then the installers came. He said they would be installing 15 SEER ac. I said they told me 14 SEER. He said no they are 15 SEER. I said Im pretty sure they are 14. He later said we'll whatever they are we will install and you will be better off. Always misleading and deceitful after I learned more. I researched and there was a Federal Law passed January 1 2023 saying all **** had to be 14.3 SEER2 rating. I think that's where the inspection *** got 14.2SEER. Anyway these are 14.0 SEER2 rating. I did not know I was getting ACs that were not to code or law. I called the *********** code office and he said they did not adopt that FEDERAL LAW. He sent me to R.O.C and they told me to file a complaint(in process of)Business Response
Date: 05/28/2025
Thank you for allowing us the opportunity to make the concerns right with our homeowner.
After conversation with the homeowner, we have come to a beneficial resolution for both parties.
This resolution with be completed by weeks end and concerns consider addressed and closed.
Kind regards,
Semper Fi Heating and Cooling
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