Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In spring of 2022 we had a new ** installed on our roof at the cost of over $12,000. Fast forward to 10/11/25, during the heavy rains we had in the valley, water was pouring behind our wall and out an outlet. When we went to explore what was going on, we discovered that the wood under our ** is severely water damaged and you can see daylight coming through where the ** is installed. We only discovered the issue, because of the heavy rains we experienced. We have had two people come out from Semper Fi, both technicians, both fairly dismissive. The second guy also let us know that apparently there are issues with our ductwork and venting and that would need to be fixed at the cost of $3600 or Semper Fi would potentially void our warranty on our **. Semper Fi has stated repeatedly that the roofing issue was a PREEXISTING issue, one that was never disclosed to us prior to the installation. We would have NEVER installed on a damaged roof or with damaged hardware. Same thing with this ductwork, it was never disclosed to us at the time of installation. We have had both and insurance adjuster and a roofer come out who both confirm the issue is due to faulty installation. So, we are sitting here with thousands of dollars of damage and instead of sending out someone who has the capacity (management or higher) to actually make it right, they try to get one to pay $3600 for more work that was never disclosed to us. We are a veteran Marine family who chose this company based on what we thought would be ethical conduct and integrity in business dealings. That has not been the case and we are severely disappointed

  

  Business Response

  Date: 10/25/2025

  We have a supervisor going out and will work with Cassidi to get the issues resolved

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Semper Fi to install a new heat and air system in my home on October 9, 2025. The work was completed on October 10, 2025. The agreed upon amount was $13,500.00 and was paid in full on October 10, 2025. The contract that I signed included a 2-stage heat pump. After the installation was complete, I was asking the technician questions about the heat pump and he said his work order was for an air conditioner. I showed him my contract was for a heat pump and he called his office to report the situation and reported back to me that Semper Fi was going to replace the air conditioner with the heat pump that I purchased. On Monday, October 13, 2025, I began calling their office to schedule the replacement work to be done. I have called their office a total of 6 times to get the work scheduled but they are giving me the run around, being unprofessional and unresponsive. I want Semper Fi to replace the air conditioner they installed with the heat pump they sold me and I paid for.

  

  Business Response

  Date: 10/28/2025

  We apologize for any inconvenience. We will reach out to Mr. **** and we will resolve the issue.

  Customer Answer

  Date: 10/29/2025

  This is the same vague response I have been getting repeatedly over the past 3 weeks. I need an "on or before" date and a commitment the work will be done within the specified time frame. 

  

  Business Response

  Date: 11/05/2025

  We had our install team out on 11-4-2025 to install the heat pump, the issues have been resolved

  Customer Answer

  Date: 11/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ****
  
   
  

• Initial Complaint

  Date:10/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After Semper Fi completed the service. The technician informed me, the other company I had out, took a part that had a core charge, and that they would need it back, and that it had a core charge of $1500 if I did not return in.. It was written on the invoice.. I paid what was owed, not the core charge.. The technician came out, and got the part, because there was something he needed to install off it.. if they did not come out and get it, then they never completed the work....They are now trying to charge me the core charge and keep harassing me and threatening to take me to collections..

  

  Business Response

  Date: 10/23/2025

  We are sorry to hear about this, we will look into this and get back with ***** to get this resolved

• Initial Complaint

  Date:09/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My a/c wasnt keeping up so I called semper fi heat g/cooling to come and take a look at it. I called semper fi because they were advertising a $17.95 inspection on their website. On August 27 a technician came out climbed on the roof and took a look. His diagnoses was for me to purchase a new a/c. I told him I still had another year warranty on this a/c. He said with the warranty the part I needed was going to be $3000 and the compressor was going to go out within a year so in his good conscience he still recommended that I buy a new unit. I told him before I spend $30,000 (his quote) I was going to get a second opinion. He charged me $75 for the day. I told him the website was advertising a $17.95 offer. He said he didnt know anything about that. Still charged me 75$. I called another company to take a look and they pointed out that two holes had recently been put into my supply vent. So I climbed on the roof and took a look and sure enough I could put my thumb through the hole it was so big. Cold ac air was bellowing out from my roof. I was so upset. Semper fi had sent over a tell us about your experience email. So I told them everything Ive just told you in this complaint. And I never heard back from them. Not to mention the holes in the vent the other company told me my ac looked great it needed a cleaning and installed an a/c soft starter that helps my compressor use less power when it turns on.

  

  Business Response

  Date: 10/09/2025

  We are sorry to hear about the experience ******* has had. We will have our service manager reach out about our maintenance visit.

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 13th - ******* at Semper Fi came out to my house to discuss replacing my 20 year old AC / 90% Furnace system. I provided my home details and concerns. My 20 year old AC couldn't properly cool my home with many hot areas as well as running non stop all summer with very high $500 - $700 electric bills. I was told that a Lennox Inverter system with indoor air handler and 90% Furnace would provide me with 70% energy savings over my current 20 year old system and that it would be quiet and very energy efficient. This came with a price tag of almost 25K. The system was installed on Monday 9/15/2025. The furnace was not in stock and got put on the wrong truck and ultimately made it later in the day. The guys showed up around 10am due to the issues with the furnace. The team that came out were very kind and worked hard to get everything installed and finished the install around 5PM. Unfortunately, I had to leave for my child and when I returned, the indoor unit sounded like a freight train! ***** came out a couple of days later and found that the control board had a manuf issue and replaced it and the unit was cycling on and off correctly per his review. I was told ****** or **** would be coming out and doing a post job walk through with me which is something I was assured of before the install. This did not happen. I also let ******* know that I am very concerned by the amount of energy the system is pulling as it is pulling more energy based on the *** usage daily log than my 20 year old system. ******* let me know 9/21 that **** would be reaching out to discuss the system and schedule to look at it with me to see how they can correct the issue. It is now 9/24. I have not received a call from ****, my system is still drawing way too much energy for what I was promised by ******* and ******* has made the 25K sale and is no longer interested in solving the issue. You can take this system back. There have been nothing but lies by Semper Fi!

  

  Business Response

  Date: 09/28/2025

  We apologixe for the inconvenience, we have a technician scheduled for 9-29-2025 to check the system. We will continue to work to make sure all issues are resolved

  Customer Answer

  Date: 10/28/2025

  This is in response to claim ******** that was made on Oct 3, 25. This is still not resolved. I want the system removed and my money returned. The vendor gives the run around and promises they will fix the issue but my 25 year old system worked better then what was installed. A complete rip off and nothing has been changed. My system runs 24/7 again. Still not switching between stages. Still drawing as much energy as a 25 year old system. Hot points in house that did not exist previously. ** doesn't return calls. Said he would make it right and nothing is fixed.

  

  Business Response

  Date: 11/05/2025

  Our install manager has been in contact with *******. We do apologize for the inconvenience. We will be going out to get the issues resolved

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New AC install June 2021 for owner ****** ******. Breaker tripping on & off from December of ********* August 2024- drip pan on AC unit overflows onto ceiling. Tech tells us pan is warped, clears any clogging from drainage pipes and fixes it $75 visit and $700 dry wall repair. June *****, 2025- unit stops working. $75 visit. Need motor replaced, control board replaced and surge protector $2400 July *******- semperfi called to check why unit keeps shutting off & need breaker switched. ****** tells us the pan is messed up, fixes it takes pictures of drainage pipe being broken from 7/27 work & glues is back together. 9/15/25 Semper fi called for water damage on ceiling. ******* sent out. He says he didnt know where the leak would be coming from because the pan was empty & it drained when he put water down it. Would submit a note about drywall damage. 9/21/25- dry wall damage worse. Semper fi (*****) called again. Manager ***** said the tech that was coming was one of their most experienced & would have all the details ahead of time & that I would get a follow up call by the end of the day Monday. **** did a very thorough investigation of AC unit overflows onto felt drainage pipes were blocked. Install of both ************** were done incorrectly (did not know Semper fi installed it). Said he recommended the pan and drainage be replaced. Said drywall damage was absolutely made from this install error and would submit pictures. When he went to check the unit itself for shutting off complaint weve had in the past he discovered the capacitor was not installed correctly on 6/27/25. *************. Assured us ***************** repair would reach out Monday for the repairs. 9/23- we called and spoke to *********. He said a tech could come out 6-9pm on 9/24 but couldnt tell us what he would be there to repair. Said no manager was present to address our concerns and would submit a request for drywall repairs with 3rd party (which we were told would happen on Sunday)

  

  Business Response

  Date: 09/28/2025

  We apologize for the inconvenience and confusion. We will make sure a manager reaches out and gets the issues resolved.

• Initial Complaint

  Date:09/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an ** unit from Semper Fi and its approximately 16 months old. Our ** broke down last month. They came out and said a valve needed to be replaced. We had to wait a few days with no ** for the valve to come in. Once it came in, the person that brought the valve out to repair the ** said the ac was fine and didnt need it. A week later our ac broke again and they said it was the valve AND condenser. Had to wait 10 days for those parts to come in. They repaired. Then 3 weeks later our ** is broken for a 3rd time. They would not perform a same day service and are refusing to give us a new ** despite poor quality repairs and faulty original unit that goes against our warranty signed. It had been impossible to get ahold of a supervisor and the one time they have called, they left the generic hotline to call back on so we havent even had anyone from management contact us.

  

  Business Response

  Date: 09/28/2025

  We apologize for the inconvenience, we did have a supervisor out on 9-24-2025 to check the system operation. We will have our service manager reach out to make sure all issues have been resolved

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company with an issue with my air conditioner, had a gentleman name ****** arrive, he does his inspection and tells me that I need to replace my motor and my contactor, he leaves to go get the parts, comes back, installs the parts, and then AFTER the installation proceeds to tell me that the motor he installed was too powerful for my air conditioning, he said he tested it, and it was running , immediately after, I turn on my air conditioning to the loudest banging possible due to him forgetting to put a s**** back in, not sure how he tested it without hearing that sound, he comes back the next day with the correct size motor, installs it and left without any notification or verifying that the air conditioning is running properly, I go outside to check his work, and the air conditioning is still shaking and sounds terrible, I contact the company and they say theyre going to send someone else out, lets fast forward a week due to availability issues, a gentleman arrives to fix whatever mistakes the prior employee made, the new employee tells me that now the motor and fan need replaced, mind you this is the new motor that was already installed that now needs replaced and the fan was a result of the overpowered motor shaking my air conditioning for so long, the new employee then tells me that it was the manufacturers fault and that we would need to wait because he does not have the parts to fix it yet again, I called the company again to complain That two employees have been out, and no one can seem to fix my air-conditioning, the company then tells me that they can have another person come out later that day with the part that magically appeared, then they proceed to tell me that the motor they installed prior was only temporary, this was never stated once by anyone by the company and is nowhere on my paperwork, this companys communication is atrocious, and the dishonesty is unbelievable, I will never recommend this company to anyone

  

  Business Response

  Date: 09/28/2025

  We apologize for the issues. We have replaced the condenser fan motor and blade. Repairs have been completed.

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I WANT MY INVOICE FOR SEPTEMBER 9 2025 SHOWING THE OPERATING TEMP OF MY COMPRESSOR SINCE TECH OBSERVER HOW HOT IT WAS WHILE RUNNING, HE PROMISED HE WOULD GET IT TO ME BUT IT IS NOT ON THE INVOICE

  

  Business Response

  Date: 09/22/2025

  We went out on 9-17-2025, we went over ****** unit and gave him all the information he was requesting.

  Customer Answer

  Date: 09/22/2025

  they were just here today and replaced lost ******* valve caps but I still have not received the invoice showing the temperature range of my compressor that I was promised on 9/09/25...  the technician and **************** helps ****** told me the operating temperatures for my specific compressor is 140 - 170... the temperature tech ***** and I measured today was 185 15 above the operating limits, I need this all documented on my invoice for today's invoice...TY mark ************

  

  Business Response

  Date: 09/25/2025

  We unfortunately do not have any documentation that supports the compressors is designed to operate between 140 and 170 degrees. We did fins documentation from the manufacturer that states a maximum operating temperature, as we are not willing to state temperatures we cannot support. We will be sending that to **** in our invoice.

  Customer Answer

  Date: 09/26/2025

  ****** has already provided the operating temperatures of 140 - 170  ***** recorded 185 on 9/22/25 which is 15 above the operating limit for my compressor,  I expect this will indeed be stated on my invoice fo Monday 9/22/25.

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our AC replaced in January of 2024 by Semper Fi. the salesman that came to **, was very knowledgeable and friendly, however promises were made that we not kept. We were told it would be to the digression of the installers if electric dampers would be needed as we were having issues with our prior unit cooling all areas of the house. This was included in the cost either way, which was odd, and should have been a red flag. Day of install - they already had to replace the coil assembly in the attic from their brand new unit. After completion, very poor airflow in the 2nd floor bedrooms and bathrooms, all of which within 12 feet from the unit in the attic. Air was cold that barely trickled through, so we were told it would be up to supervisor to decide to install the dampers.They came back after complaining, made some adjustments to the sizes of the opening in the plenum, but barely made a difference.This year, the condenser plug blew out the back side of the outside unit. Took 2-3 days to repair. when they came out to see what was wrong and order parts they dented the sides of the outer unit, the top of the unit they apparently put upside-down on the rocks, looks like it got shoved around, there are scratches, chips of paint missing and is now rusting. About a month later, we had no air again the coil needed to be replaced again as it was installed incorrectly by them. Finally, after calling multiple times, and going to their office, they agreed to repair/replace damage items cause by them on the outside unit. They replaced or repaired the sides, but left the top cover as it was, scratched, chipped and rusting. Guests no longer wish to visit because the spare bedrooms are too hot, and our child rarely sleeps in his own room because it is too hit. His room vent is the closest, maybe 6 feet from the air handler. Outside unit sounds like a lawnmower when running ( were told it sounds normal) but our 18 year old unit they replaced was quieter.

  

  Business Response

  Date: 09/23/2025

  We had a supervisor out on 9-19-2025, our install department will be reaching out to schedule the needed repairs