Reviews

Review Details

• Review fromSandra M

  Date: 09/23/2025

  1 star
  2 weeks ago my upstairs bedroom was flooded because of an improperly installed air handler and water pan installed by Semper Fi. I contacted an emergency service company that came right out. They temporarily fixed the problem. The next day I contacted Semper Fi and asked them to fix my air conditioner because of the improper install. They sent some one out 4 days later to look at the problem. The tech said the line was not clogged ( that is because the first tech fixed it. The rusted water pan had not been sit right and water had pooled causing thousands of dollars in damage. The repair estimate was ****** for the air handler and thousands of dollars for the structural damage. I asked for the $3000.00 deductible that I have to pay and the air handler be replaced. Semper Fi never responded. The water pan was completely rusted out. I have a letter and pictures from the emergency HAVC person stating that Semper Fi installed the pan and unit incorrectly. I have records of the times Semper Fi came out and yet never fixed the real problem. Please be aware Semper Fi's work has cost me $1000.00's of dollars and they did not stand behind the work or products they sold me.

• Review fromLevi D

  Date: 09/23/2025

  1 star
  I purchased a new AC unit from Semper Fi ******************************************* in May 2024 for $11,000, and it has already broken down three times. The worst failure left me without AC for a full week in August, when indoor temperatures reached 97. During that time, my children had to stay with their grandparents, and my wife and I had to rely on friends for help. I lost paid time off from work that I cant get back, plants in my home died, and I had to spend time away from my family to care for our animals. This entire situation caused my family and me significant stress and disruption to our daily lives.On top of this, every time I have asked to speak with a supervisor, I have never received a call back. Their scheduling practices are also unprofessional they give seven-hour service windows, yet technicians have shown up before the timeframe or arrived with no notification at all.What makes this even more disappointing is that I am a first responder and a veteran, and my wife is also a first responder. Semper Fi ******************************************* advertises and prides itself on taking care of veterans and first responders, yet in our case, we have received nothing but repeated failures, poor communication, and lack of accountability.For the price I paid, I expected reliability, professionalism, and respect for my familys service. Instead, I have been left frustrated, stressed, and without trust in this company. I want others to know about my experience before doing business with them.

• Review fromSemper FI is Dishonest D

  Date: 09/15/2025

  1 star
  This is without a doubt the most dishonest and worst company i have ever dealt with. They are crooks, and are 100% fabricating issues to the poor people just looking for help with their HVAC in the brutal summer months. They will take advantage of the fact they are the only providers to come out late night and will spin lie after lie to to try to get you for thousands of dollars. They told me I needed $3000 in repairs right now or if i continued to run my AC my house would catch on fire, even if someone else came out to fix it. Well they are a** crappy of salespeople as they are morally correct humans and I knew I needed a second opinion. I asked for the quote, so I could compare with another company, they said they woudl said they never did becuase they knew they made all the issues up and didnt want me checking thier homework. I had another technicain from another company come out, told them what the Semper Fi HVAC Used Car Salesmen said and he laughed. THEY MADE IT ALL UP. NOT A SINGLE ISSUE THEY SAID WAS CRITICAL EXISTED AT ALL. This is honestly the worst of the worst type of people at Semper Fi, I dont care if youre just doing your job the exent to which you are taking advantage of desperate people who do not know better is nearly fraudulent. Respect yourself and your home and do not hire Semper Fi under any circumstance.

• Review fromSue K.

  Date: 09/12/2025

  1 star
  I wanted to warn the public about this SEMPER *********** in ************ on *****************. I had some work done the end of June on my air conditioner and the prices that I was charged were extremely overpriced and the time that the Tech took to put in what he stated I needed took 15 minutes. I became concerned when he said I needed multiple parts replaced and the short amount of time it took him to put them in. I was charged a very large bundle price. I trusted this man and I trusted this company.I had a second opinion done and that company told me that most of the work that I was charged for did not need to be replaced as it was not having issues, in fact, it was in good working order per the inside and outside numbers that the tech had documented. I have tried for approximately five weeks now to discuss the issues and the concerns with senior management and no response no callback from even upper management. I filed a complaint with ************* as they were the ones that paid Semper Fi .The trust I had in this company that it was legitimate and charging me appropriately has been the cornerstone of my concerns and complaints and open dispute with **************. I finally got got through to a woman named ******, who actually escalated my concerns to ***************** on my behalf. She has been the only one that has listened to me and has addressed my concerns, professionally and appropriately to the proper people who can actually help. I have called this company repeatedly to discuss and sort this out and have had no luck in resolving the issue. I hope future people calling this office to set up an appointment are forewarned and really do their due diligence and monitor the tech to make sure they do what they said theyre going to do,explain each and every charge. My mistake was not going out to watch the tech put the parts in. I requested after pictures as I have no idea what people do. No pictures were provided after multiple requests!

• Review fromMike T

  Date: 09/05/2025

  2 stars
  I purchased a new system from Semper Fi in October 2024. It is September 2025 now, and the system has yet to work properly...pretty much been miserable the whole summer!!! I've had a dozen service calls since my installation and still continue to have unresolved air flow issues. Techs are ok (some better than others) and office is professional but communication between them is lacking. The east end of my home has not had sufficient cooling since my system replacement. As of today, the unit which serves the east side of my house completely stopped working!!! Cannot wrap my head around how long this has been going on. Worst case of buyer's remorse I've ever had.

• Review fromDiego R

  Date: 08/18/2025

  1 star
  Semper Fi ******************************************* is not just a bad company, they are outright crooks hiding behind a brand name that should mean integrity. What they pulled is nothing short of theft. They tried to rob me for just shy of $1,100 to swap out two cheap capacitors that retail for under $40 each and take less than an hour of labor. Which I told them I knew what the problem was. Thats not a mistake, thats deliberate fraud. Their sham rebates and discounts are nothing but bait-and-switch tactics to cover up their highway robbery. And when I confronted them, they admitted to overcharging me and promised a refund only to have the owner deny it later. That admission is a confession, they know exactly what theyre doing: ripping off hardworking people and hoping no one calls them on it.This company operates like a pack of vultures circling for their next victim. They prey on homeowners who may not know the true cost of parts and labor, and then line their pockets through predatory pricing and deception. Its disgraceful, its unethical, and its the very definition of fraud.If you want to set your money on fire, call Semper Fi. If you want honesty, professionalism, or basic decency, stay far away. They should be reported to consumer protection agencies, and every review site possible. Companies like this deserve to be exposed, blacklisted, and put out of business.Semper Fi ******************************************* is a joke operation. Dishonest, predatory, and completely untrustworthy. Avoid them like the plague.

• Review fromOrlando C

  Date: 08/13/2025

  2 stars
  The technician ****** was very kind and managed to solve the problem. I thought it was a bit expensive just to replace a capacitor, but oh well, it had to be done. I do think they should improve the price a *******, where it all started was when the technician offered me the option to buy a new unit (which I already knew was due, given the age of the current one). They told me they had great specials and that for $15,000 they could install a new unit. I dont really know the market, so I discussed it with my wife and we decided to get different quotes to see who offered the best deal. We called three different companies, and none of them went over $10,000 all with similar prices and warranties, and obviously companies with high BBB ratings of 4.7 to 4.9, according to customer reviews.When the technician contacted us, we told him we had decided to go with another company that gave us a great price, warranty, and, most importantly, trust. His tone of voice immediately changed, and he told me he would see what he could do for me.Ten minutes later, he called back saying they had managed to make me another offer similar to the ones from the other companies. I thought to myself: how can you drop almost $6,000 in just 10 minutes? If you had given me that price from the start, you would have gotten the job. But doing business like that, youve already lost all my trust. I can no longer trust a company that from the beginning tried to take advantage of me, and who knows how many people have fallen for this kind of practice with this company.

• Review fromBrandon L

  Date: 07/28/2025

  1 star
  If youre interested in being egregiously overcharged and taken advantage of, this is the company for you. Additionally, if youre a veteran like myself be wary of the 20% discount, its a hoax as the prices for services and parts are already hyper inflated.A tech from Semper Fi stated that I needed two capacitors replaced immediately and highly recommended two hard start kits. He also stated that one of my units was going to fail in the very near future and he was unaware how the unit was even operating as is. I took this very seriously as Im in ******* in the middle of summer, the last thing I want is to be in a home without AC. I also thought that since their name was Semper Fi and they advertised on taking care veterans that their prices would be fair. The price tag was $1878.40 after a 20% discount for veterans. I thought that these parts were supposedly expensive and that the work itself would be labor intensive. I was wrong and I foolishly agreed to the price. The labor took roughly 45 minutes and included a chemical bath/hose down. I talked to a friend afterwards who works at an AC parts distributor and told me the capacitors cost $14.05 and the hard start kits (which I didnt necessarily need) cost $49.95. Meanwhile I was charged almost $2k for a job that took less than an hour. It took four days of calling to get in touch with a supervisor who gave me a small refund. I did my own research and got quotes from other companies for 1/2-1/3 to even 1/4 the price. Regardless, the point of the story is to do your own research. Semper Fi will pray on your lack of knowledge about AC units, systems, parts, and labor prices. I would stay far away from this company.

• Review fromJohn M

  Date: 07/17/2025

  5 stars
  On July 14, 2025 I had supper five come out to take a look at the problem of a clunking sound when the compressor shut off technician ***** was awesome. The soap light and understanding. Patient did a very good thorough job. He was here for almost an hour determined that we need a new compressor said it would order the compressor And notify us when they came in. This company has awesome employees this is the second time Ive left a comment they should be very proud of *****. Hes a fine technician and Im very happy with their service.

• Review fromSean T

  Date: 07/16/2025

  5 stars
  UPDATE: I need to retract my previous review and give credit where it’s due.
  After sharing our frustrating experience, Semper Fi Heating and Cooling stepped up in a big way. Not only did they acknowledge the issue, but they also went above and beyond to make things right. Mistakes happen in any business… It’s how you respond that defines you. Some companies ignore the problem. Semper Fi did everything they could to fix it.
  They showed up, took ownership, and made sure our concerns were heard and addressed with professionalism and urgency. That kind of follow-through reflects the values their name stands for; honor, integrity, and accountability.
  As a veteran, I hold businesses, especially those serving the veteran community, to a high standard. I’m happy to say Semper Fi rose to meet it. We’re back to 5 stars.
  Thank you for doing the right thing.