Reviews

Review Details

• Review fromBob S

  Date: 01/14/2025

  1 star
  They send a salesman to scam you. They quoted me over 15k for a repair. I got it fixed for $350 elsewhere.

• Review fromEvangela S

  Date: 12/09/2024

  1 star
  Semper Fi tried to trick me into buying a new unit for $11,000 's dollars, but another company fixed it for $500's. Now their trying to tell me I got a new unit from them when I didn't!!! I have another company that comes twice a year, and said my account unit was fine, but now all of a sudden semper fi comes out, and there's a leak!!

• Review fromShane S

  Date: 11/25/2024

  1 star
  *************. Had them to come out and diagnose that a blower fan in one of my AC units needed a replacement in the middle of summer. Tech said it'd be a two days before they can come out and replace it. Two days went by, and then I called every day and got vague answers on what was going on. I couldn't get a hold of the tech either. Eventually, nine days later I finally got an answer after I told them I was going to do a chargeback. They finally said that they can replace the blower and sent the same tech out the next day. The tech came and claimed that they had to backorder the blower which is why it took so long, but seemingly their entire office couldn't relay that information nor could the tech because he "broke his phone." After a few hours, we had working cold air. A few months later I noticed my heating wasn't working, so I called out a different company. They claimed that the blower that Semper Fi installed wasn't the correct rating for my system, nor was it wired correctly. They mentioned that this could of seriously damaged my heat exchanger and that I should replace the out of spec blower immediately. This seemed correct because I did notice a large increase in my power bill after my service with Semper Fi in addition to my heat just not working. Semper Fi claimed they used my parts warrantee on my AC unit to get another blower, but considering that I had a part that was probably not from the manufacture or at least approved by them, it makes me wonder where it came from or what they did with the correct blower.

• Review fromKRISTEN C

  Date: 10/19/2024

  1 star
  Be careful with this company. They charged me the full amount $2200 up front, misdiagnosed the problem, and then refused to give me an appt stating they couldnt find the correct part in the whole city of *******. Also they told me just to replace the unit for $14,000. Called another company who said just the fan was out and replaced it in a few mins for much less. They also told me I didnt need a new unit but if we did it would be $7500.

• Review fromJeffrey R

  Date: 09/03/2024

  1 star
  Service tech do their job very well. However, when it comes to communication and warranty work, this company doesnt deserve a single star. First off, our unit is only 2 years old. The compressor goes out and we are told it is going to cost $3100 to replace the compressor. That was the labor cost. The compressor is covered by the warranty. So I call to talk to someone about this estimate. I find out that the average cost for labor to replace a compressor is $1100. I called 3 different times and only got a virtual assistant who said she would let them know I need an urgent call back. I get a call to schedule my replacement and wanted the balance of $3100 first. I told her I needed to speak to someone about the bill and I finally get a call from the service mgr who immediately reduced the bill to $1546. Thats better but i still think its too much. But job got done. After finalizing the details of the repair and 4 hours after my initial call to talk to someone, someone from customer service calls me to see why I was calling, completely unaware of any conversations I had within the company. Zero stars on communication, 5 stars on service work and technicians and Zero stars to management who never bothered to help me or call me back other than the service mgr.

• Review fromJeff J

  Date: 08/24/2024

  1 star
  They sold us a bad unit back in June and still have not fixed or replaced it. It's literally waterfalling off of our roof. They've sent so many techs out we've lost count. Some of them are event rude. $17k down the drain. DON'T USE THESE GUYS!

• Review fromileen g

  Date: 08/17/2024

  1 star
  They scam you for units and treat employees completely poor. Toxic work environment and management is completely political. Horrible turn over rate and not telling employees this is a seasonal job.

• Review fromLeonard A

  Date: 08/13/2024

  5 stars
  I recently had the pleasure of working with Semper Fi ******************************************** and the experience was outstanding. **** came out to perform preventative maintenance on our A/C unit and provided us with honest and detailed information about the state of our system. He gave us a reasonable quote for a new A/C unit, air handler, and additional services like air duct cleaning and duct sealing. Deciding to replace our system was easy, thanks to ***** straightforward approach and clear explanations.When it came time for the installation, *** and **** did an incredible job. Despite the challenging layout of our attic, they removed the old system and installed the new A/C and air handler with great effort and precision. Their dedication to getting the job done right was evident in every step they took.The entire process was seamless, thanks to the rest of the team at Semper Fi who quickly set up the other services and coordinated repairs to our drywall. The professionalism, efficiency, and quality of work from everyone involved exceeded our expectations.I highly recommend Semper Fi ******************************************* for their exceptional service and commitment to customer satisfaction.(PS - I had a supply of assorted Crayons on hand, but they were not needed. FYKYK ??)

• Review fromKenneth G

  Date: 08/13/2024

  1 star
  Lousy customer service. I've purchased 2 AC units from them in the past 2 years. The first was 2 years ago and it has worked fine. However, I can't say the same for my 2nd unit which I purchase in March of this year. This unit was only for our family room and should easily cool it. The other unit was for the rest of the house and works fine covering a lot more space. I didn't start using the new unit until May at which time I noticed it didn't seem to be performing as it should. It puts out cold air but never cools the room enough to reach the temperature set on the thermostat. Therefore, it runs constantly. In early June I notified Semper Fi of the problem and they sent out a tech. He checked the unit then replaced the face plate of the new thermostat saying they had been having issue with them. This didn't resolve the problem. I called again and another tech. He replaced the entire thermostat. Still the same problem. Since June there have been 6 different techs, 7 visits and still no resolution. The latest "suspicion" has been the duct for the return is not large enough and it would be referred to management for resolution. I heard nothing. After threatening to file a complaint with the BBB I finally got a call from an installation assistant manager, *****, on August 4th. He said there would be installers coming out on the 6th to upsize the return duct. They did show up but the duct they brought was too large and they did not have a smaller one with them. I haven't heard from anyone since. Throughout this time I've had to initiate contact. No one has ever contacted me after these repair calls to inquire if the issue was resolved. Lots of unkept promises when it came to "someone will get back with you". I'm a *********** vet and it's a disgrace that these people are using the *********** motto "Semper Fi" for the name of their company. They certainly aren't "always faithful" when it come to their customer service. DO NOT DO BUSINESS WITH THIS COMPANY.

• Review fromStephanie P

  Date: 08/13/2024

  1 star
  Worst experience of my life with this company! Paid over 20k for a new unit that keeps failing. Faulty wiring/electrical panel etc theyve come out 5 times in 4 months and my AC is still not working. I called their emergency line just to be told theyre not available and I will have to wait for a phone call back.