Heating and Air Conditioning
Semper Fi Heating and Cooling LLC
Reviews
Customer Review Ratings
Average of 532 Customer Reviews
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Review fromJennifer K
Date: 06/15/2024
1 starUsed Semper Fi as our primary AC company for three years and never had an issueuntil now! In the summer of 2023 we bought a brand new $12k unit from them. Ever since then, their service has been terrible! I will never use them or recommend them to anyone ever again! Its impossible to get someone on the phone to talk to, there is never a manager available, they never send you confirmations of appointments (so when they do cancel on you, theres no paper trail), schedule an appointment they put it for a different date and time, no records of what services we are in need of. Its like the place is run by toddlers now. So disappointing because we really enjoyed them as a company. Apparently once they get money from you, they stop caring.
Semper Fi Heating and Cooling LLC
Date: 06/18/2024
Thank you for your feedback.
We value all feedback as this is how we learn and continue to service our Homeowners. We do our best to ensure that all are taken care of and do train our Team to be their best, at times errors occur. With that being said, we do apologize that there has not been a response.
We hope that while we were out at your home last, it was explained the next steps for correction. Please do not hesitate to reach out to our office for any further information or scheduling.
Review fromRachel V
Date: 06/10/2024
5 starsMy A/C died on 6/5; home warranty cannot respond until 6/12. SEMPER Fi advertises rapid service. They are not kidding! A technician looked over the unit, took photos, explained them. He was friendly, courteous, professional, thorough, and explained all my options. There was no pressure, no sales pitch. All these factors make SEMPER Fi an attractive alternative, should the home warranty be less than satisfactory.Semper Fi Heating and Cooling LLC
Date: 06/11/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromRebecca P
Date: 06/06/2024
1 starI scheduled a tune up with one of their employees because they advertised the tune up special for just $ *****. Right after the scheduled tune-up has been set, the supervisor called back to deny my request for the tune-up. I told her that she is falsely advertising her company on the social media TikTok platform. In the TikTok advertisement, that I have saved, the contractor provides a tune-up special for the person not the homeowner. She was basically just fishing for information so that she can deny me service. Now I have my neighbor helping me with my tune-up and I have to pay more.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for your feedback. We absolutely do offer a ***** special for a Maintenance Inspection and all persons; however require permission from the Property Owner to be on site; this is why the call had to be cancelled. We would like to ensure that your HVAC is summer ready, should you still required assistance please have the Property Owner reach out and we will schedule this for immediate scheduling.Review fromRonel S
Date: 06/05/2024
5 stars******* was the best and most honest technician from an HVAC company I have ever met. Very professional and walked me step by step with what was wrong with our A/C. I would 100% continue working with this company. Highly recommend. Thank you for watching out for us veterans.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromwilliam k
Date: 06/05/2024
1 starSecond year in a row: Representative called and made appointment for pre-summer AC tune up.Morning and hour of apptointment received voicemail on phone advising that there was too much work for them to keep my appointment, and to call to make another.Yes, second year they overbooked and showed they are unreliable. I should have known better.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for your feedback, we strive to ensure that all of our homeowners are satisfied with the work performed at their homes. If you would please contact our office we would like to understand and make the concerns you have right. We value all feedback positive or negative this is how we continue to grow and learn as a company.Review fromDaniel D
Date: 06/03/2024
1 starThis is my first time ever buying a unit and *********** originally came to my house was all ************* till I bought the unit, now he is ghost. I did get ****** to come out and he hand many issues with the install who then had more guys come out. Then the unit stopped working and they sent out more guys. Dont know what he did but he was shocked by the unit for either touching something he shouldn't have or something fried, either way the unit is still not working properly so I called again and they sent out another set of guys who say the motor needs to be replaced because its a two stage unit and it always runs in the 2nd stage skipping the first stage thus using full power I know because I have solar on my house and I can monitor the difference when the unit, when its in the first stage it uses around 3 KW when its in the second stage it uses 7 or more KW. The last visit was Friday May 31st. which was the 5th time they had someone out and I was under the impression some parts where ordered that would fix the problem. When I called today to follow up no one knows what I'm talking about. I in no way shape or form would recommend Semper Fi to anyone.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for your feedback, we strive to ensure that all of our homeowners are satisfied with the work performed at their homes. If you would please contact our office we would like to understand and make the concerns you have right. We value all feedback positive or negative this is how we continue to grow and learn as a company.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for your feedback, we strive to ensure that all of our homeowners are satisfied with the work performed at their homes. If you would please contact our office we would like to understand and make the concerns you have right. We value all feedback positive or negative this is how we continue to grow and learn as a company.Review fromDario N
Date: 05/22/2024
1 starDONT USE THIS COMPANY!!!!!! My unit was working fine just called them for a simple Tune up and then my unit stopped working!!!!!!! They tried to sell me a new unit when i refused they went back up to my unit to get their tools and left. 2 days later my unit stopped working and i kept getting text from SEMPER FI to buy a new unit. They are crooks and should be looked into and shut down!. look at the other reviews im not the only person they have done this too.Semper Fi Heating and Cooling LLC
Date: 06/10/2024
Thank you for your feedback, we strive to ensure that all of our homeowners are satisfied with the work performed at their homes. If you would please contact our office we would like to understand and make the concerns you have right. We value all feedback positive or negative this is how we continue to grow and learn as a company.Review fromTrent U
Date: 05/02/2024
5 starsGreat service, on time, good communication, I would highly recommend this A/C company.Semper Fi Heating and Cooling LLC
Date: 05/06/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromPaul P
Date: 05/01/2024
5 starsGood fast courteous professional service. My AC went out last July and SF came thru with a temp fix until I could get a new installation. I have a monthly service contract which pays for itself with bi annual checks on my system.Semper Fi Heating and Cooling LLC
Date: 05/02/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!Review fromDaniel B
Date: 05/01/2024
5 starsI scheduled a routine seasonal service for my two a/c units. The technician was prompt and professional. He answered my questions and provided feedback on their performance. A couple of potential cautions were noted without trying to sell and I greatly appreciate that. I will definitely schedule with Semper Fi next spring for the annual inspection.Semper Fi Heating and Cooling LLC
Date: 05/02/2024
Thank you for having us at your home, we appreciate the opportunity to serve you for your HVAC and Plumbing needs!
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