Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I purchased dual shades from Select Blinds, and I received them on 8/2/2022. The order number is *******. I went on vacation a couple of days after that, and when I came back, I installed the shades on one of the windows. The shade is very nice and good-looking, but it has a safety issue. It will stay in the place if I do not touch it. If I start operating it using a chain that came with the shade, the shade will fall out from the brackets. I got hurt by shade. The shade fell out of the brackets that were supposed to keep it in place, and I got hit in my head while I was trying to operate it. Finally, I decided to take the shade out because of the safety issue. I contacted Select Blinds customer service, and an employee of the company did not know what to do. She asked her supervisor who agreed to accept the return of the shade to be inspected at Select Blinds. I returned shade by ***** and waited for Select Blinds to respond for over a month or so. The company never responded, and a few days ago I found the same blind in front of my entrance door. My security camera caught a ***** driver who deliver the shade.I did not hear back from Select Blinds about why they returned the shade. They did not return the hardware/brackets that I sent them back with shade. I want to return the shade and get my money back. This product has a design issue, and it is not safe to use. I will accept only a monetary refund as a solution to this issue.

  

  Business Response

  Date: 10/13/2022

  Our management team will be reaching out to you as this order will be refunded with a check (due to how old the order is). We look forward to correcting everything that went wrong.

  Customer Answer

  Date: 10/13/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************************
  
   
  

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product is not delivered at a useable length and customer service seems engaged in the practice of getting you to accept that it's not their fault. Measurement advice is deceptive. Claim service is deceptive. Claims are closed nearly immediately without a reasonable response time available.

  

  Business Response

  Date: 10/07/2022

  We're sorry for the experience you've had. It looks like our warranty claims team has approved the remake and tracking will be emailed to you one it ships. Please contact the SelectBlinds directly if we can do anything else to help make things right.

  Customer Answer

  Date: 10/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:10/03/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order on July 11 for hidden Tilt Ploy Shutters. Order #: ******* Date Placed: 7/11/2022 Items: 1 Total: $709.99 Unit Price$1,106.99 Quantity1 Subtotal$1,106.99 Take 40% Off-$442.80 WarrantyFREE Your Price$664.19 The delivery was extremely delayed and I had to call at minimum 7 times trying to get the status.The blinds finally arrived in late August 2022. I contacted Select and sent photos of the issues. Some of the pre-drilled and set hardware had s**** heads missing. The pre-installed hardware is misaligned on the railings. The 4 panels, two on each side, don't sit inside of the rack evenly therefore there are gaps around the window frame and the panels don't align and function properly. The response I got was a generic video that didn't apply to my specific install and a note that Select is a DIY company with no installer help. Basically the "Free Warranty" is a scam false claim and there is no help for the customer once the shutters are delivered. I expect Select Blinds to honor the Warranty, provide customer service help or refund my money.

  

  Business Response

  Date: 10/10/2022

  Our managers have reached out to help figure out what went wrong and what we can do to make things right. 

  Customer Answer

  Date: 10/10/2022

  The managers are proposing that I build work around to make their product fit my window properly. That is not a feasible option. 

  

  Business Response

  Date: 10/17/2022

  It appears that the window you have is uneven and causing the racking issues. Our managers will work alongside you to help you fix this and make it look perfect.   Please continue your communications with **** and we'll stay with you until this is fixed!

  Customer Answer

  Date: 10/18/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************