Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After choosing black-out curtains and placing them in my cart. I waited several months before getting the money together to finally purchase. Apparently some options and processes had changed since then, because when I received them in the mail, there was only one single panel, not two as the picture showed on the thumbnail in my cart. Since placing them in cart, the option to get only one panel was added (according to customer support). My desire was to get what was pictured and when I asked them to send what was pictured, customer support refused (after sending images I had taken of them up for refund/replace approval). To top it all off, the curtains a too narrow. Note: nowhere on my receipt is it stated that they are a single panel. These curtains cost me $137.

  

  Business Response

  Date: 08/27/2025

  Hi *******,
  
  Thank you for providing this feedback on your SelectBlinds Order#: *******. I was able to look at your order and show that a single curtain panel was selected, when you placed the order. While adding an additional curtain panel would normally require purchase, I would like to place an order for the second curtain panel, at no cost.
  
  I have placed the order for the second curtain panel, which will be the same specifications as the one you already received, as that is how it would have been if 2 curtain panels were selected. The estimated shipping date for this is showing 9/10/25 and once the new curtains have shipped, you will receive an email with the tracking information on it.
  
  Have a great day!
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 09/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:08/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over $1,300.00 worth of blinds from Select Blinds on July 1, 2025. 11 of the 13 were ordered as NO-DRILL. They spit my single order into multiple orders and made these custom blinds in places all over the world from ****** to *****The blinds arrived and all need drilling. The company has terrible customer service and communications. It took hours to finally reach a human as their automated system couldnt understand something as simple as blinds made wrong. These service **** were in *****. They couldnt understand me and I couldnt understand them. My requested American English speaking help called 40 hrs. later. He said that the solution to my problem was to order and pay for an entirely new set of blinds! Thats the solution when they state that theres a 90-day Satisfaction Guarantee! He also said that I had had just 24 hrs. after placing the order to discover that they werent being made right! A recent estimate from a handyman with a drill was $600 to drill and hang these blinds. So, theyre still sitting in plastic waiting for me to save up the money since no refund or correct blinds will be made by Select Blinds. Even an honest review that I made on ****** was responded to by one of their service **** he asked that I email him. I did that weeks ago and still havent heard back. Everything about this firm is false. They care only about profits not by decently serving their customers. I just wish there was a way to revoke their business license or ensure that they conduct their business in a professional manner.

  

  Business Response

  Date: 08/15/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I have reviewed your order, as well as the attachment you provided and do not show that the option for the Click2Fit No-Drill Blinds Headrail was selected. As that ******** is an Upgraded Feature, it would need to be selected when you place the order. When it is not, the shades will be manufactured with a standard headrail.
  
  As we have advised, to add on the Click2Fit No-Drill Blinds Headrail, it would need to be done using our 90 Day Remake option. That would allow for the remake of the shades with the original discounts applied, as well as an additional 10% off of the price of the remake. If you would like to proceed with that option, please reach out to our **************** team and they will be more than happy to assist. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 08/16/2025

  I cant afford to pay for another set of blinds. I clicked on their NO-DRILL blinds purchase button. I dont  know why their order sheet and process didnt form the order correctly? I also wasnt aware that I needed to do further checking other than re: the measurements and costs for each blind. I wish you could help.

  Sincerely,

  ***** ****-*****

  

  Business Response

  Date: 08/21/2025

  
  Hi *****, 
  
  Thank you for your response and feedback. I am sorry for any misunderstanding there may have been, when placing the order, online. While we would not be able to fully replace the shades at no cost, if you do opt to proceed with the 90 Day Remake, we can definitely check to see if there are any additional discounts that can be applied, to further help out with the pricing of the remakes. 
  
  Please reach out to us directly at ***************************************** and we will be more than happy to assist. 
  
  Have a great day! 
  
  -Brendon, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! I ordered 3 blinds on 5/22. Twoout of the three work fine but one does not open from the bottom. I submitted the issue to Select Blinds on 6/23 and was contacted 7/2. I was asked to submit a video which I promptly did and sent to email address requested. I never heard back. I sent another request on 7/22 asking why no one is responding and on 7/23 had a customer service *** starting the conversation all over again. Unfortunately I was busy at work and I have to start at the beginning again and they keep asking for the order number instead of working off notes from the last interaction. Very frustrating and have blinds that dont fully function. This needs to be resolved. Thanks!

  

  Business Response

  Date: 08/15/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order, as well as the video you provided of your shade and would like to assist with submitting a remake, under the warranty. 
  
  For this process, I do need to have you confirm the size of the affected shade, as each shade on the order is a different size. Once we have those details, I will get that processed for you. 
  
  Have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a set of vertical blinds from Select Blinds- the blinds came in shorter than expected once they were mounted. Yes, we agree- this would be our fault. I began contacting the company immediately - I was unable to connect with anyone the first couple times- finally, I spoke with a man who was hard to understand- but he said he would pass along my issue- which was- can we simply BUY a longer length slat, we don't need to replace the whole blind since it was mounted- and honestly, a few blinds came out through the original install - so they are easy to replace. No word in response. I sent a text, which was recommended on their website- and over night someone replied then stated since I was not responding they were closing the issue..? I sent another text- again it took a while but someone responded - ***** and said they would allow me to repurchase the entire blind with a 10% discount. The service was terrible, the quality is terrible- and now they are forcing me to spend another couple hundred dollars to repurchase the entire blind- instead of simply charging me to replace the slats

  

  Business Response

  Date: 08/15/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order and we would be able to assist with just a parts order for the vanes/slats. For all 26 vanes/slats to be replaced on your shade, it would be a total of $198.43. 
  
  If you would like to proceed with this option, please let us know and we will be more than happy to assist. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 08/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:08/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 12, 2025 Cord broke on the larger shade of this order 49 1/4" w x 63 3/8" h. ***** to submit claim online. Website continues to state "something went wrong....try again later." After several attempts, I tried calling customer service. Unable to speak with someone. Redirected to website. July 22, 2025 I tried instant messaging on their site. No response. Finally, received a response next day. I engaged with information including order number and photo about the issue....no further response from Select Blinds. July 29, 2025 Cord broke on one of the smaller shades of this same order 23 3/4" w x 63 3/8" h. Tried responding via text and email. No response. ***** submitting online. Same message of "something went wrong...try again later." I would like my shades replaced per the warranty. Very disappointed with the lack of response and that these blinds have been a problem. They are "lightly" used.

  

  Business Response

  Date: 08/11/2025

  Hi ****,  
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: *******. I was able to submit a warranty remake for both of the listed shades you advised, that have the broken internal cording. 
  
  I am currently showing an estimated shipping date of 8/15/25 for the remakes and once they have shipped, you will receive an email with the tracking information on it. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Defective blind, company unresponsive despite multiple attempts.I placed an order (#********) with SelectBlinds on 7/5/2025 for 25 blinds for nearly $6000 of Roman ****** Shades. One of the shades I received had a defective motor on arrival. It will not power on, despite being charged multiple times, ensuring the battery is seated, and resetting the motor. The unit is completely unresponsive, with no LED light and no signs of life. I have many of these motorized blinds, so Im pretty familiar with them and how they work.I first contacted their customer care support team on 7/22 via email, but received no response. I reached out again on 8/1, yet still no response. I filed a warranty claim on 7/26, and again, no response. The business claims to respond within ***** hours, so nearly three weeks should be ample time for a response. All I want/need is a replacement for this one defective shade. This is my thrid order with this company, and must admit, I'm concerned with their lack of warranty support, especially for something that is clearly defective upon arrival.I would appreciate any guidance or assistance resolving this matter; otherwise, Ill have to file a formal complaint with our state AGs office.

  

  Business Response

  Date: 08/13/2025

  Hi ****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to take a look at the photos you provided and have processed a remake for your Modern ********************** (41 1/4" x 83"). Once the shade is ready to ship, you will receive an email with the tracking information for it. 
  
  We appreciate your patience and assistance with this process. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2025-06-24 ********# I bought 2-54.5000 - ****** color 106 **** 1- ****-55.0000-45.0000 color 106 4-****-23.5000-58.0000 color 106 the four smaller ones color are darker than the three large ones and on two of my windows I use one large one and two smaller ones on each end and you could see the difference in color.the larger ones are a bit lighter and very noticeable.Just put up three yesterday and one long one will be fine it is all by itself .**** ******** 203-738-+9955

  

  Business Response

  Date: 08/08/2025

  Hi *****, 
  
  Thank you for reaching out and providing this feedback on your SelectBlinds order#: ********. I am sorry to hear that the color of the shades are not matching one another. 
  
  For this issue, we do need photos, showing the issue that the shades are having. Please provide a photo showing the shades together, to best see the variation in color. Please attach that either in a response to this complaint, or you can email them directly to me at ********************************************************************************************************* 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:08/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from them on May 28, 2025 and I have NOT received my order yet. I keep getting the run around of it being in transit. They say it's two packages in the order, one is at Pilot/Maersk delivery and they will be sending the other. It is now August 3, 2025.

  

  Business Response

  Date: 08/08/2025

  Hi Valencia, 
  
  thank you for reaching out and providing this feedback on your SelectBlinds order#: ********. I am sorry to hear that your blinds were not delivered. Due to this, I have processed a remake for the blinds, to be sent to you at the address on your order, which has also been confirmed on this complaint. 
  
  Once the new order has shipped, you will receive an email with the tracking information. 
  
  Thank you and have a great day! 
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Defective Blind No Resolution After Multiple Attempts Complaint Text:On May 29, 2025, I placed an order with SelectBlinds (Order #********) totaling $2,235.87 for several Pacific Serene Woven Wood Shades. The order included 9 items shipped to:Shipping Address:***** ***** *********************************************************************** One of the blinds I received (Product Color: Stormy Sanctuary, Size: 35" W x 58 5/8" H, Quantity: 7) is defective. Specifically, one unit hangs unevenly when pushed up, despite following the installation instructions and all troubleshooting steps.I contacted SelectBlinds three times to resolve this issueon July 8, July 12, and July 21, 2025. They requested videos demonstrating the issue, which I sent multiple times. Despite fulfilling all of their requests and proving that the blind is faulty, they have failed to provide a resolution.This defective blind was sold to me as part of a larger order and is covered under their "3-************ Warranty." I also purchased the Click2Fit No-Drill Blinds upgrade and the Fit Guarantee. The company has shown no willingness to take responsibility or offer a replacement or refund.Bottom line: I was sold a defective product and have been given the runaround for nearly a month. I am now formally requesting that SelectBlinds either: Provide a replacement blind of the same model and specifications, OR Issue a full refund, including the cost of the Fit Guarantee, since the defect makes the product unusable.Relevant Order Details: Order #: ******** Date Placed: 5/29/2025 Total: $2,235.87 Defective Item: Pacific Serene Woven Wood Shade Stormy Sanctuary, 35" W x 58 5/8" H Quantity of this item: 7 (one defective)Thank you for assisting in resolving this matter fairly.

  

  Business Response

  Date: 07/31/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I am sorry to hear that one of the shades is not level, when fully raise.
  
  I was able to review the videos you provided, showing this issue, to our **************** Team. In the videos, I do show that the shades are being pulled in an outward motion when being lowered, as opposed to a downward motion. Doing so can affect the tension and function of the shades. That being said, I would like to process a remake as a courtesy, for this issue.
  
  The remake is currently showing an estimated shipping date of 8/14/25. Once the remake is ready to ship, you will receive and email with the tracking information on it. Once the new shade has been received, please ensure that it is only being lowered, in a downward motion.
  
  We appreciate your patience and assistance with this process. Have a great day!
  
  
  ******** SelectBlinds Brand Ambassador

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traditional Light Filtering Dual Shade Traditional Light Filtering Dual ShadeBeigeProduct Color: Beige _Size: 26 3/4" W x 36" H __Features: Mount Type - Inside | Lift Styles - Continuous Cord Loop | Lift Location - Left *************************** Blinds | Cassette with Fabric Insert - Cassette Insert The product was not beige, it was *** ***** yellow color. Called, chat emailed, Send photos twice, was told to hang them send photos, done ,4 phone calls numerous emails, they route calls to centers that cant understand English or speak very well, they will not transfer to a supervisor stating a call back within 48 hours that doesn't happen. This has been going on for over 2 months.

  

  Business Response

  Date: 07/30/2025

  Hi ******,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: ********. I was able to review the photo you provided for your Traditional Light Filtering Dual Shade, in the color Beige. As there are many factors that can affect the color of the shade in your home, we offer free samples, for you to see which would be best. I do not show that that was done for this order and we would need to verify the color of the shade.
  
  To best assist with this, we have sent out a sample of the Traditional Light Filtering Dual Shade in the color Beige, to compare with the shade you received. Once you have received the sample, please provide a photo of it next to the shade, so that the lighting is the same and ensuring that the label on the sample is showing. Please include that in a response to this complaint.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/31/2025

  I do not need a sample of the color blind, it makes no matter to me if it matches or not, I was sent a product depicting a specific color, that is what the package said on arrival. It does me zero good to look at a sample that matches a color that does not match what the website describes. I want a refund and a return label to sent this back, I don't even want an exchange anymore, I will never ever deal with this company again. 

  

  Business Response

  Date: 08/08/2025

  Hi ******, 
  
  Thank you for your response and for this feedback on your order. While the shade was made correctly, as a courtesy I have processed a refund for the Traditional Light Filtering Dual Shade in the amount of $144.86. This has been processed back to the original payment method and can take up to 5 business days. 
  
  Thank you.
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 08/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******