Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought a set of cellular blackout shades a little less than 3 years ago in September 2022. A little over a month ago in June 2025 when my wife tried shutting the shade, the string in the bottom became jammed, resulting in the shades crumpling and coming out of the bottom frame. I subsequently contacted customer service via chat on July 9 and was told to e-mail pictures, which I've attached to this complaint, to the customer service e-mail. This e-mail was sent on July 9 and subsequently followed up on July 15 without a response until I finally called on July 21 to speak with someone. They sent the information to the product team to confirm warranty replacement, and never called me back, and therefore had to follow up two more times on the 24th and 28th. I was told that the production team said the pictures are not evidence enough for a replacement warranty and suggested I purposely damaged the shades. Why would I intentionally damage the shades? This isn't about being able to afford, or lack thereof, replacement shades - this is about clearly shady business tactics and assumptions when the pictures I've provided clearly show the string int he shade is broken, and thus resulted in the shades crumpling. I would respectfully like my claim honored and my shades replaced given this poor experience as described above from customer service all the way down to being accused of intentionally damaging the shades.

  

  Business Response

  Date: 07/30/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: *******. I want to apologize for any misunderstanding there may have been with the warranty remake, for the replacement shade.
  
  I have submitted a remake for your shade, which is showing an estimated shipping date of 8/5/25. Once the new shade has shipped, you will receive an email with the tracking information on it. Additionally, please keep the broken shade, until the new shade ships, in the event any additional information is needed. If no further information has been requested by us for the broken shade, by time you receive the new shade, you may go ahead and dispose of the old shade.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#******* for 15 Blinds and 2 Zebra shades was placed on 9/2/24 for a total of $3,175.48. Once the blinds arrived and were installed, 1 blind was damaged (chipped with color missing), 1 blind would not close the slats correctly, and 3 of the blinds were not even at the bottom. When I contacted customer service, I was directed to provide photos of the blinds with issues. The photos were sent, and I was then told by customer service that I was tilting the ********************** incorrectly by tilting up instead of down. Nowhere in the description of the blind information was it stated that the blinds could not be tilted in the upward position. I had to resubmit the photos with the blinds tilted downward before the warranty request would be reviewed. This was extremely ridiculous. After many weeks and multiple requests for a status update the request was approved on 01/06/25. At the same time the warranty request was originally made, I requested 36" wands due to the fact that I have 10' ceilings and I am 5'3" so it is very difficult for me to change the tilt angle especially when there is furniture in front of the blinds. I was once again asked to provide a photo which I did. I was told that the wands would be shipped to me and I confirmed by email on 1/8/25 that i needed 36" wands for all 15 blinds. I never received the wands and followed up several times. I again contacted customer service 7/1/25 that I never received the wands, I received an email response requesting me to confirm the number of wands needed and that the cost would be $100.78, I confirmed that I would like to go ahead with the order, although again ridiculous that I would be charged for the wands but I need them. I would appreciate receiving the wands. The quality of the blinds is subpar, considering the costs. I have had these same types of blinds in 3 houses that were purchased from **********, and the quality was much better at a lower price. I will not be using or recommending Select Blinds to anyone.

  

  Business Response

  Date: 07/30/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback on your recent SelectBlinds Order#: *******. I want to apologize for any misunderstanding there may have been with the order, for the replacement wands.
  
  I have placed the parts order for all 15 of the 36" wands, at no cost, for your blinds. Please allow 1-2 business days for processing and 3-5 business days for shipping.
  
  Thank you and have a great day!
  
  - ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/2/25 I called Select Blinds regarding the fact that 1 of the 5 remote controlled blinds I ordered 3 years before had stopped working (see screenshots). After following their verbal instructions several times and finding the blind still inoperable, I happily purchased the exact same blind over the phone with a customer service *****. My warranty had expired a few days before, but I was okay with purchasing a new blind as long as the fabric and style was still available. On the call the ***** asked me if I wanted to buy a new remote control and I responded, "Will the existing remote control work with the new blind?" And she said "Yes, you can program it to work with the new blind." I responded, "If it will work with the new blind, then I would rather not have to use 2 separate remotes. Will there be directions on how to pair the new blind with my remote?" She assured me the blind would arrive with directions for pairing with my existing remote. The blind arrived and matched well, so we installed it and followed the directions for pairing the remote (over and over). I called them to say the remote was not pairing and the new ***** said that the 1st ***** should not have told me it could be paired. He said he would contact the factory to describe my issue and get back to me in 2 business days. He never did, so I called again and was told "We'll audit the recording of the original call and if she told you that, we'll send you a remote.We'll get back to you in 2 business days." 3 wks later, I called back and Abibash said "We haven't audited the call, but since you were originally willing to buy a remote, why don't you purchase one now?" I said "Select Blinds misinformed me and you refuse to make it right. You never follow through on your promises to respond and you are just trying to wear me out." I've spent $1,8xx.** on blinds from this *** I then spent the $64.65 because he said he couldn't send me a remote free of charge (as promised).

  

  Business Response

  Date: 07/25/2025

  Hi ********,
  
  Thank you for reaching out and providing this feedback, on your recent SelectBlinds order#: ********. I am sorry to hear of your interaction and any miscommunication there was. Please know that this is being reviewed.
  
  I would also like to let you know that I have refunded the amount of $64.65, for the remote, back to the original payment method used. Please allow up to 5 business days for the refund to fully process and complete.
  
  I appreciate your patience and assistance with this process. Have a wonderful weekend!
  
  Thank you!
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ********-****
  
   
  

• Initial Complaint

  Date:07/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my contractor measure windows in 3 different rooms, with other rooms same the size as guest room. The guest room (blackout) arrived with gaps on either side of blinds. I could see outside and room was not dark. I called the company and spoke with a ***resentative who basically said they were not going to do anything about it. He kept saying that the *** who took my order told me. She did explain I could pay something like $90 (forget the exact amount) per blind as insurance, but my understanding was if I measured wrongnot the companys error. Even though the same size blinds for another room fit. I had my contractor look at them and he confirmed they were cut too short on the sides. I asked for a manager call me and they never did. The quality of all the blinds are inferior. Cheap materials and workmanship. Regret not using the blind company I used for front of house.

  

  Business Response

  Date: 07/21/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review your order for this issue and see that you did purchase the ******************* (45 1/4 x 33 7/8"). For this issue, we will need a couple of measurement photos, to see what may have caused the shades, to not fit within the space you are needing them to be.
  
  In your response, please provide 2 photos, showing the width measurement. The first photo will need to show the full width of the headrail of the shade, from end to end. The second photo will need to show a close up of the final measurement, of the shade.
  
  I appreciate your assistance with this process. Have a great day!
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a custom motorized shade on July 1, 2025, and it was shipped and received on July 8, 2025. I paid $520.00 for it. When the box arrived, the small devices that hold the cords were out of place, and the end of the motor was misaligned in the rail. I managed to reassemble it, and the handheld remote paired correctly, but the motor remained unresponsive, indicating a defect.I filed a warranty claim and attempted to chat with a representative through their online chat on four occasions. On two of those occasions, I waited online for almost 45 minutes without receiving a response. I also emailed and sent a text to the provided number. After several days, I received a text reply. During that conversation, I was informed that processing the warranty claim would take considerable time, and I needed to be prepared for a wait, as the design team would need to analyze the problem and determine the necessary action.I offered to exchange the defective unit for a manual pull version, but this request was declined. I also asked if they would send a replacement unit, but I was told that it needed to be evaluated first. I submitted the required video, but my response is still pending approval.The ****** learned is to avoid this company. It appears I am stuck with a malfunctioning set of blinds, and they refuse to provide a refund or offer a prompt replacement. The replacement process has turned into a frustrating cycle of emails and texts. Next time, Ill purchase a set of Levolor blinds from one of the big box stores.

  

  Business Response

  Date: 07/22/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: *********. I have processed a full refund for your order, in the amount of $502.74. Please allow up to 5 business days for this to full process, back to the original payment method.
  
  Have a great day!
  
  -Brendon, SelectBlinds Brand Ambassador
  

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** shades and received an email notification from ***** that I was receiving a package from a company "*********************" in *******. I thought someone stole my identity because I never ordered from ***** ******** in *******. notified my bank,credit cards etc. Then I received an update from selectblinds that my order shipped and the tracking number was the same as the package from ****** I did not place any order with ***** and worried about sharing all my information with ******

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 sets of blinds on 6/3/25 Recieved the order on 6/17/25 Installed on 6 /19/25 (Could not install on 6/18/25 as the smell from the production was too overwhelming and they had to be aired out)Called Selectblinds customer care 6/19/25 (spoke with ****) as after installation i was unable to get the blinds to completely close. She asked for photos, I emailed them that day. She said they would send the issue to the production team. Wait ***** hours.Called 6/24/25 Spoke with Jonaln, Again, they gave me the run around (this becomes a staple answer) it's sent to production team. No solution, no answers. Ever. 6/30/25 Called again. Talked to Suman. had to explain the WHOLE story to them all over, like they never knew there was an issue! They wanted videos, I sent them videos. With NO communication yet again after I sent them. Keep getting brushed off. 7/7/25 Emailed for answer on the issue, requesting refund at this point. 7/9/25 they returned email, asking if I still needed help. I immediately emailed, replying YES, still need help. No response back.7/11/25 I emailed asking why no response and have not heard anything since. This customer service is unacceptable, actually, there is NO customer service to help you get any answers or solutions. I would like this resolved once and for all. I am requesting a refund for the total. Please send a shipping label for return of the blinds. I will not accept store credit. Order #: ******** Date Placed: 6/3/2025 Items: 2 Total: $264.34

  

  Business Response

  Date: 07/21/2025

  Hi ***,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. While we do understand your request for refund, we have reviewed the photos you provided with our Production Team and are confident that this issue can be resolved with a new Tilt Mechanism, in the blinds. I am more than happy to send out this part, to have you proceed with changing them out, to resolve the issue.
  
  Please let me know if you would like to proceed with that option, or if you have any questions.
  
  Thank you and have a great day!
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 07/21/2025

  While I appreciate the response and will gladly try the replacement part to see if that is indeed the issue, please go ahead and send it. I do not understand why all the people I talked to about the issue didn't just say that it could be the tilt wand issue, but instead, they just passed my issue off!?! 

  I will wait to have this complaint closed as I am not very confident at this point, after the lack of assistance I have received in trying to get a resolution for the issue for the past month. And I don't want to have to start the process all over whether it be with Select Blinds directly or through here. 

  Thank you.

   

   

  

  Business Response

  Date: 07/25/2025

  Hi ***,
  
  Thank you for your response. After further review of this issue, I have processed a full refund, in the amount of $264.34, back to the original payment method used. Please allow up to 5 business days for the refund to fully process.
  
  As for the shades you currently have, we do not require them back. You are welcome to donate them to a local charity of your choice, or dispose of them.
  
  Have a wonderful day!
  
  Thank you!
  
  ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 07/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a panel track blind system.However, with the order, I was to receive a 5 channel remote, it is a 1 channel remote.And the battery that was sent with the panel blind system was for a roller blind, not my panel track blind system.I've contacted them by phone, by chat message and by email and I still do not have a resolution after 3 weeks. I cannot use my panel track blind system without a battery OR something to power it.The pictures of the remote and battery I've received. It's been since 6/26 since I've made my first complaint via a phone call AND email message.

  

  Business Response

  Date: 07/17/2025

  Hi Bay,
  
  Thank you for reaching out and providing this feedback on your SelectBlinds Order#: ********. I was able to review the photos and video you provided and would to apologize for the error with your remote. I have provided this video, to my production team and have submitted for a new 5-Channel remote and battery. Once I have the shipping information for those items, I will provide that to you, as well.
  
  I appreciate your patience and assistance with this process.
  
  ******** SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/17/2025

  As I know that I am to receive my remote and battery, I do appreciate that, a month ago when I called, I was told that this was going to be resolved and it never was. I would like to keep this complaint open until I get a confirmation shipping number to know the products are on their way.
  
  At that time, I will say that this complaint would be completely satisfied.

  

  Business Response

  Date: 07/22/2025

  Hi Bay,
  
  Thank you for your response. As discussed, I have processed a refund back to your original payment method in the amount of $86.38, for the 5 Channel remote. Please allow up to 5 business days for this to fully process.
  
  Additionally, the missing red and black cord for your battery has been placed and will ship to you soon. Please allow 1-2 days for processing and 3-5 days for shipping.
  
  Have a great day!
  
  -Brendon, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 07/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Bay ******
  
   
  

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a $1488.59 order on 6/21. The blinds arrived in multiple order sets, but three of the most expensive ones ($224.56, $252.05, $171.68) were manufactured in such a way that the tensioner is inoperable and the blinds cannot be raised or lowered. The cable is far longer than the blinds, and cannot be safely mounted. The cord needs to be mounted in tension, inside the window frame, and in each case the cord is longer than both the stated vertical dimension, and the shade. Ex. 16" blind had an 18.5" cord. I paid for "garunteed fit" and there is a three year warranty. I submitted a warranty claim on 7/7/2025, the day they were delivered. Their website states a reply will be recieved via email in ***** hours. Yesterday, 7/10/2025, I still had not recieved a response. I called customer service around 3 P.M., no resolution, simply a promise to 'resubmit the claim'. As of today, still nothing. I paid for their additional protection, this should be an automatic approval. Not something that has to sit for 4 days due to a manufacturer based mistake.

  

  Business Response

  Date: 07/17/2025

  Hi *****,
  
  Thank you for reaching out and providing this feedback, on your SelectBlinds Order#: ********. I am sorry that the tensioners that came on your shades are too long and preventing them from being properly mounted, to the window frame.
  
  I would like to provide new chains and tensioners for the affected shades and just need to have you confirm specifically, which shades were affected and need new tensioners. This can either be their measurements or the room name you provided for them on the order. If easier, you are also welcome to email me directly at *********************************************************************************************************
  
  Thank you and have a great day!
  
  ******** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds. One came broken and one didnt fit that was my error. I contacted them via their chat and was informed that I needed to file a warranty claim and they would remake and send both out to me free of charge. So I filed the claims. I didnt hear anything so I attempted to contact via chat again and it was hours before I got a response so I gave up and called. I got this lady that was condescending and rude. I asked for a supervisor and was told there isnt one and that one would call me back in 24 to **********************************************************************************************************************************************

  

  Business Response

  Date: 07/10/2025

  Hi *******,
  
  Thank you for reaching out and providing this feedback. In review of your Order#: ******** and the photos you have provided, I would like to apologize for any misunderstanding there may have been. While this is normally not something that would be covered at no charge, I would like to assist with replacing both shades, at no charge.
  
  At this time, to process this request, I just need to have you confirm which shade (size or room name) was received broken as well as which shade is needing to be remade at a different size. Please also provide the new size that it needs to be remade at. If easier, you are also welcome to email me directly at **************************************** and I will be happy to assist.
  
  We appreciate your patience and assistance with this process and hope you have a wonderful day!
  
  - ******** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 07/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****