Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had placed the order for 22-1/8" wide by 58" long blinds but due to the type of blinds I chose, it got automatically upsized to the minimum width of 24 and kept the 1/8" I had put it. They just arrived and I tried to install them and yea, way too wide to be inset. I chatted with an agent on here for the FIT replacement, and thats when he realized what happened with it being the minimum size and automatically upsizing it.Unfortunately, the middle window that we ordered for as well and the blind fit for that, now we cant use because the 2 side windows that are more narrow wont work. So we are going to need a full refund on these and I will get them shipped back to you once I receive a shipping label for the 2 boxes that they came in.

  

  Business Response

  Date: 11/26/2025

  Hello **** *****,
  
  Thank you for reaching out regarding Order #: ******** and the issues you have experienced. I understand your frustrations and have begun the process of issuing a complete refund of your entire order. I do want to note that while we do have products that fit your sizing needs of 22 1/8" width, our Click2Fit N-Drill Headrail has a mandatory minimum of 24" width. I still want to offer any assistance I may either on this project or hopefully the next project in the future.
  
  A full refund in the total amount of $613.09 will be issued to the card on file. This may take 5 - 7 business days to reflect in your account depending on your financial institution.
  
  I hope to work with you again and wish you a wonder Thanksgiving Holiday.
  
  Kindly,
  SelectBlinds

  Customer Answer

  Date: 11/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two 56"x56 1/2" cellular blinds for my living room in the color "Antique Linen" on 9/7/2025 in the amount of $227.77. It took me about 3-4 weeks to get them installed, but after they were installed the color was off. During the day they were the color of the sample of the Antique Linen that I had ordered, but from afternoon to night they turned a brownish purple. I talked with one of their representatives and she told me to file a warranty claim (with pictures) so I did. After about two weeks of not hearing anything I called the warranty department. The lady told me she would put a rush on it. Four days later I got a denial for the claim. I called back and spoke with a lady named Nagalambika. She told me to resubmit the pictures with the sample next to it so that the warranty team could see how the it was obvious the sample did NOT match the blinds that had been produced and sent to me. She told me to send the pictures to her and she would get the pictures to the Warranty Team **** for further consideration. I did that the same day and sent the pictures to her and directly to the Warranty team on November 4, 2025. After a week and a half, I emailed her and asked her to respond that she received my email and picture. No response. Did not hear anything from her or the warranty team. I called again on November 20, 2025 and was told that the warranty team has not had time to look at my resubmittal. It has been two months that I have been trying to get these blinds either refunded or replaced with the correct color. I ask for a supervisor or to speak to someone in the ******************* and the customer service representative will tell me there is no supervisor or that they cannot transfer to the ******************* even though I have been transferred before. I just either want my money back or the correct color of blinds. Preferably my money back as I do not trust them to get the correct color.

  

  Business Response

  Date: 11/24/2025

  Hello *** *** ****,
  
  Thank you for submitting your feedback to SelectBlinds regarding your experience. I apologize fo the delays and difficulties contacting our ************* teams. Due to your color issues and documentations provided, remakes have been submitted for your entire order at no cost in the proper Antique Linen color. Our production floors will print the label ahead of time to expedite the final shipping process when your order has finished production. Please reference this ***** Tracking Number: 886287722855. The holiday may cause a delay but deliveries are typically made within 8-business days after shipping.
  
  All the best,
  SelectBlinds

• Initial Complaint

  Date:11/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased nine cellular shades from Select Blinds. Although we were able to install some of them, none of them fit into the brackets with ease. In all the installation videos the blinds go in and out with ease out of the brackets. This is 100% not the case with ours and it is almost as if the blinds do not fit in the brackets. One window we can't get the shade in period. I contacted Select Blinds and was put through to various customer service **** who would just email me videos of the installation process, not helpful at all. Finally got in touch with a supervisor who said they'd send me different brackets, then crickets. Now I can only get an AI bot when I call. I believe they've blocked my number. Never sent me the replacement brackets, no useful information. Feels extremely scammy to deliver a faulty product and have no customer support.

  

  Business Response

  Date: 11/16/2025

  Hello *****,

  Thank you for your feedback and bringing this to our attention. I regret to hear that you have not  heard back after we submitted a parts order for new brackets on your behalf. Upon reviewing your order, I can confirm that the parts order was placed on 11/13/25 with a request to rush the order when shipped. Please not that this may take 1-2 business days to process and up to 5 business days for you to receive. 

  Once you receive the brackets, please let me know if you are still having any challenges with installation. You can email me directly at **************************************** so we can talk further and find a solution. 

  I hope you have a great day!

  ****** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:11/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Blinds didnt fit we gave exact measurements and the wrong size **** ( from ********* ***** customer ***resentative. We purchased two ********************** with insurance there was only one button I could push for insurance on first blind and no button for insurance on 2nd blind leaving me to believe the first insurance covered both blinds. The blinds arrived too large. We called select blinds and spoke to customer *** who said they were sending two new blinds and promised a confirmation email Would be coming. No email ever came so I called Select blinds and found out only one blind was reordered not the 2nd blind. I was transferred to *********** in ***** that basically states too bad you have to pay again for the blinds so I am now ordering yet again paying double for one blind. This is definitely switch and bait as the whole problem began with their website there was not any mention of subtracting anything for the blinds. They dont send confirmation emails they dont speak English so I ***eatedly gave my email over and over and they still could not send a confirmation email. So today I paid 3 x the cost of the blind. They again did not send confirmation email Today I had to ask her to send the confirmation email immediately. See attached

  

  Business Response

  Date: 11/09/2025

  Hello ****,

  Thank you for providing the details about your experience with your recent order with us. I want to apologize for the lack of follow up as you were promised. This is certainly not the service we strive for and I want to help make things right. 

  After reviewing the order, I can confirm as you have stated that only one shade (Bedroom | West) has been remade on the order. This is set to ship out on 11/20/2025. The reason why this shade was quoted to you under the 90-day policy is due to the fact that there was not the FIT insurance selected with this item. I understand that there may have been challenges in getting the FIT added on. At that time we could have assisted you over the phone before placing the order to ensure that the FIT was added or before the order went into production. Once an order is placed, there is a 24 hour hold before it is released into production to also give a customer time to confirm the details and if any changed need to be made. 

  Rest assured, we take your feedback seriously and will keep this in mind for a better customer service experience in the future. Please let me know if there is anything else that we can assist with by emailing me directly at  **************************************** so we can talk further.

  Thank you and have a great day! 
  ****** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:11/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service to place my order and I specifically asked if the shade had folds on the bottom and I was told yes. When the shade came it did not have the folds. They said they would look up the recorded voice which they found but still are not honoring what they said on the recording.

  

  Business Response

  Date: 11/10/2025

  Hello *****,

  Thank you for reaching out to us and I regret to hear of any concerns with how you received your order. I will be happy to assist you!

  I was able to review the call interaction between you and one of my colleagues when asking questions before placing your order. There was discussion about the fold style and that you specifically desired there to be folds when the shade is fully open. The agent then went into detail stating that it will be completely flat when down and when opened there will be a couple of folds. After discussing the fold style, our agent reviewed the terms and conditions to proceed on the order transaction with you. 

  With these call results, it appears that you did receive the correct Pleated fold style. If you want a different fold style, I would suggest our 90-day Customer Satisfaction policy. This allows us to assist you with pricing on a reorder with a different fold style. We honor the same discounts plus we add an additional 10% off on top. Please let me know if this is something you may be interested in by emailing me directly at ****************************************** discuss next steps.

  I hope you have a good day,

  - *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 11/17/2025

  I would like to reopen this my complaint to Selectblinds.  I am certain they are not being truthful of the conversation I had with their salesperson and I find that to be very dishonorable.  As I said in my original complaint-  The salesperson told me the blinds would have a few folds at the bottom even when completely down and they do not have any of that.  I am very disappointed in the way they have handled this matter.  I thank you for all of your assistance.
  
  Best Regards,
  
  ******* ****

  

  Business Response

  Date: 11/19/2025

  Hello *****,
  
  Thank you for reaching out to us again and I am sorry that you feel that we are being dishonorable. All of our calls are recorded for quality assurance and I listened to this call with our agent myself.
  
  To recap: I was able to review the call interaction between you and one of my colleagues when asking questions before placing your order. There was discussion about the fold style and that you specifically desired there to be folds when the shade is fully open. The agent then went into detail stating that it will be completely flat when down and when opened there will be a couple of folds. After discussing the fold style, our agent reviewed the terms and conditions to proceed on the order transaction with you. 
  
  With these call results, it appears that you did receive the correct Pleated fold style. If you want a different fold style, I would suggest our 90-day Customer Satisfaction policy. This allows us to assist you with pricing on a reorder with a different fold style. We honor the same discounts plus we add an additional 10% off on top. Please let me know if this is something you may be interested in by emailing me directly at ****************************************** discuss next steps.
  
  I hope you have a good day,
  
  - *****, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:11/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with business 1. ******** for ****** on October ******* and 2nd order ******** on October 23, 2025 for ****** my second order did not fit but I paid for fit protection. I needed a smaller fit of 12inches wide but business did not make smaller size. They now want to charge additional $53 because of measurements when the first representative stated the changes would be covered with 90 day protection and additional 10% off.

  

  Business Response

  Date: 11/10/2025

  Hello ******,

  Thank you for reaching out and providing your feedback. I am sorry to learn that your experience was less than satisfactory but, I am here to help! 

  After a thorough review of your order, I can see that two remakes in the size of 34.5 x 60 have been processed under the FIT protection. I understand that the size desired was not available but it seems that you and my colleague had worked something out with the new size and that is how the new order was processed. 

  To clarify, the FIT protection will cover the cost of the remake except for the difference in cost from the original size to the new size. Since you had went up in size on the width, that is where the difference in size came from which is still the most cost friendly for you. The 90-day policy entails reordering the shades and paying for the full cost of new shades. We honor the same discount on the order and add an additional 10% off to help with the out of pocket cost. This would be much more expensive on your end to process it under the 90-day policy. 

  I hope this clarifies this for you. Please dont hesitate to contact me directly at **************************************** so that I can address any more of your concerns.

    *****, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:11/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 blinds from this company. one blind is defective. It will not retract. because they cannot open my video they will not refund/exchange the blind. They are not interested in helping their customers only in taking their money.

  

  Business Response

  Date: 11/04/2025

  Hello ** ****,

  Thank you for providing us with feedback on your experience with one of your 3" Lifestyle Light Filtering Sheer Shades. I apologize that we were unable to complete the remake in a timely manner. 

  At this time, I have submitted a remake for one shade that will be estimated to ship out on Est: 11/14/2025. Tracking will be available within 24 hours of the order shipping. I have sent an order confirmation as well for you to review and confirm the remake order. After 24 hours, no cancellations or changes can be made once this goes into production.

  Thank you for allowing me to assist you and please let me know if there is anything else I can assist you with as well. You can reach me directly at ****************************************************************.

  Warm regards,

  *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 11/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ** **** ******
  
   
  

• Initial Complaint

  Date:11/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to SelectBlinds' repeated failure to resolve two separate, significant issues concerning two orders, demonstrating a pattern of poor customer service and a failure to honor their own warranty and product representations.Issue A: Warranty Failure on Order #******* (Date: 7/2/2023)The motorized shade from this order failed. SelectBlinds approved a warranty claim and sent a replacement motor with inadequate instructions. The provided video did not show how to remove the shade from its metal casing, making the repair impossible. Despite being contacted on September 7, 2025, and being informed that the repair could not be completed, SelectBlinds failed to provide complete instructions or an alternative resolution (such as a full replacement). This failure to provide an effective repair violates the terms of their warranty and California consumer protection laws. The product remains non-functional.Issue B: Product Misrepresentation/Quality on Order #******** (Date: 10/5/2025)This second order was placed to replace the defective shade and was ordered in the identical color, "Bungalow," to match existing shades. The shade received is a visibly different color, rendering it unusable for the intended purpose. SelectBlinds refused a refund, citing their custom-made policy. I assert that a significant color mismatch between two products sold under the same name is a failure of product quality and misrepresentation, which should warrant a full refund, not a mere discount on a remake. The shade is unused and uninstalled.

  

  Business Response

  Date: 11/04/2025

  Hello Rumi,

  Thank you for contacting us and letting us know about your overall experience with both of your recent order. I regret to hear that there have been many challenges with replacement parts and color representation. We value your feedback and your business here at SelectBlinds. 

  -After thoroughly reviewing both Order #: 9247608 & Order #: 10807890, I can confirm that a refund has been processed per your request. You will see this refund reflected within  7-10 business day on your original payment method. With this being said, I would like to extend my assistance if it is needed with the replacement motor on one of your shades. If theres anything else youd like to discuss, Id be more than happy to do so! Just email me at  ****************************************************************. 
  

  Thank you! 
    *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 11/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *********
  
   
  

• Initial Complaint

  Date:10/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for one window covering on 9/22/25 with Select Blinds. I got a shipping confirmation email and noticed the delivery date was being pushed back until finally got a notice from *** they threw away my order due to damage and that they contacted Select Blinds to let them know it was undeliverable. After waiting a few days I had not heard anything from Select Blinds, I contacted customer service representatives multiple times and was promised I would hear within 72 hours about my claim. It has now been a week. I just want a refund for my order I never received.

  

  Business Response

  Date: 11/03/2025

  Hello ********, 

  Thank you for contacting us and I want to express my sincerest apologies for your overall experience including the delay on your order and lack of a timely resolution. After reviewing the order, at this time, I can confirm that we have submitted a remake shade that has went into production as of 10/31/2025. Please email me at **************************************** so we can discuss anything further. 

  Thank you! 

  *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 11/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:10/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is an online order company, Select Blinds Received the motorized blind October 22, 2025 approx. It arrived without a recharging port accessible and was unusable. We ordered 2 blinds and the other blind did have an exposed port and is working fine. The longer blind does not work.Paid $277.92 We submitted a warranty request and called at least 7 times and in the end they said they are sending us a video to take the motorized blind apart and fix it ourselves - this is impossible for us.Their published warranty clearly states it would be re;aced within 90 days upon complaint - not do it yourself. They subsequently said they can do no more and closed our warranty request.

  

  Business Response

  Date: 10/30/2025

  Hello ********,

  Thank you for reaching out and sharing your concerns regarding your order. Im very sorry to hear about the issue with your shades charging port not showing, and I completely understand how this could be concerning.
  

  Please rest assured that what youre experiencing is not a product defect, but rather a result of the motor shifting slightly during shipping. As a DIY-focused company, we do reserve the right to request documentation such as photos or videos to assess the situation accurately. Based on that review, we will, at our discretion, either repair or replace the exact same product at no charge to you.

  This is something that can be resolved with a simple technical adjustment. Ill be happy to provide you with the steps to realign the motor so the charging port is visible and functional again. First, please remove the end cap on the side where the charging port is, then remove the tube out of the side brackets, and rotate the charging port to be visible. 

  Please know that your satisfaction is important to usif the adjustment does not resolve the issue or causes any further concern, we will replace the shade for you. Please email me directly at **************************************************************** for any further guidance. Thank you for your patience and understanding. I look forward to helping you get this resolved quickly.

  Warm regards,

  *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 10/30/2025

   You are assuming I have both technical knowledge and the ability to perform a DIY task.  I have severe arthritis in my hands, I am 72 years old.  I cannot physically perform a repair to this.  My son was visiting from out of state and he tried to rotate this believing it moved during shipment, but a strong, 40 year old man could not get this to rotate.  He is gone now. 

  Please read your own warranty published on line.  It is covered by your published warranty in that it is poorly designed if it can move in shipment and then will not rotate back.  Now you say if we are unable to rotate it it is our fault?  No, it is yours,  We need either a refund or a replacement.

  

  Business Response

  Date: 11/09/2025

  Hello ******, 

  I have submitted the remake for one Dining Room shade into production. The estimated shipping date is Est: 11/20/2025. Once they get shipped out, you will receive tracking information. 
  

  Please let me know if you have any further questions or concerns by emailing me at ***************************************** Thank you! 
  

  ****** SelectBlinds Brand Ambassador