Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with Select Blinds. The first order, I spoke to someone who told me where to look on their website for measuring, and measured for my shade off of their guidance, which was incorrect, and they refused to refund me or offer store credit. The second order I placed keeps getting pushed out with shipping, with no movement, and I cannot get any response from anyone on their team, despite being assured I will get a call back in ***** hours every time I reach out. I tried to cancel this order previously, but because I never got a call back, have been unable to do so. So on top of being unable to cancel it, delivery keeps showing issues, and I have no faith they will help out here as they do not communicate. This company is a scam.

  

  Business Response

  Date: 09/23/2025

  Hello ******,

  Thank you for reaching out to us with honest feedback about your experience here at SelectBlinds. Upon checking into your Order#: ********, I can confirm that the order was placed for 41W x 52.5H. Under the specifications tab online for this product, it does cover the standard deductions that are taken off of the headrail and fabric (variance of +/- 1/8"). Based on a thorough review of the photos you had submitted on your claim, the shade was produced correctly. If a new size is needed, I would recommend the 90-day Customer Satisfaction policy which allows us to help you reorder the shade in a new size and assist with pricing. We honor the same great discounts and add an additional 10% on top of that price to get it down to the lowest cost. 

  On the Order #: ********, I have been happy to be your advocate and further discuss all options to rectify this issue specifically. Unfortunately, once an order is entered into production we cannot guarantee any changes or cancellations. Lastly, we understand how important this shipment is to you, and we truly regret any inconvenience caused. After escalating the matter with our production and logistics teams, weve been informed that the delay is due to an unforeseen issue with the customs process.  

  Please rest assured that we are actively working with all relevant parties to resolve this as quickly as possible. Your order will be dispatched immediately once the customs process is finalized.
  We greatly appreciate your patience and understanding during this time. As we stay in communication, if you have any further questions or if theres anything else we can do to assist, please dont hesitate to reach out to *********************************************************************************************************

  Warm regards,

  -*****

• Initial Complaint

  Date:09/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered remote control blinds and they did not come with the preprogrammed remotes. Ive emailed, text and called and they keep telling me to check the box again. I need the remote to my $1200 blinds. Not blaming me like I lost it.

  

  Business Response

  Date: 09/23/2025

  Hi ******,  

  Thank you for your honest feedback about your missing remote control. I will pass this along to our team so we can improve our customer experience. In the meantime, I would like you to know that a remote has been ordered and confirmed by our production team as of 9/18/2025. It can take 1-2 business days to process the parts order and 3-5 business days to receive it. Please feel free to email me at **************************************** so we can discuss anything further. 
  Thank you for your patience! 

  *****, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:09/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of order 8/27/25. Promised to be delivered 9/11. 9/11 *** has not received the order. Filed a claim in Select Blinds. Never got a response. Chatted with customer service 9/11 CS asked to wait for ***** hours and a representative would be reaching out. Reported it was stuck in customs and to wait and it would be 6 days from 9/5 when it left the factory. Never heard back from Select Blinds. Called Select Blinds 9/15 reports *** has not received. Select Blinds is now saying 8-10 business days to leave customs. I have asked for a refund due to not receiving order as promised/ when promised. ******** services only response as a resolution is to wait. At this point I would like my $1300 back so I can order blinds from a trustworthy company.

  

  Business Response

  Date: 09/18/2025

  Hello *******,

  Thank you for reaching out, and I sincerely apologize for any inconvenience caused by the delay in receiving your order.

  Id like to clarify that your order was produced and shipped on time, in accordance with the timeline stated on our website. As noted at checkout, production typically takes 68 business days, and your order was shipped on September 5, 2025, which falls within this window. However, we do regret to inform you that your shipment experienced an unexpected delay due to recent changes in the importexport procedures between the **** and *******, which affected the customs clearance process. We understand how frustrating this can be and truly appreciate your patience during this time. 

  Were happy to let you know that your shipment has now cleared customs and will be handed over to **** with delivery expected within the next few days.
  We value your business and appreciate your understanding as we navigate these new international shipping regulations. Please dont hesitate to reach out to me at **************************************** you have any further questions or concerns were here to help.

  ****** SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:09/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an order with this company now over 6 weeks ago on 8/3/2025 for 14 items for a total of $2703.76. So far we have only received three items. Ive reached out to this company on numerous occasions and either I completely got no repose or they said theyd look into it and never followed up. I would prefer the original order be resent as *** says they packages are lost. Otherwise wed like a full refund for the missing items.

  

  Business Response

  Date: 09/18/2025

  Hello *******,

  Thank you for reaching out and bringing this to our attention. Please accept our sincere apologies for the inconvenience and delay youve experienced with your recent order. We understand how important it is for your items to arrive complete and on time, and we regret that this was not the case.

  I want to assure you that we are actively working with both our production team and the shipping carrier to investigate and locate the missing items as quickly as possible.

  Your satisfaction is very important to us, and we are committed to resolving this matter promptly. We will continue to monitor the situation closely and keep you updated with any new information.
  Thank you for your patience and understanding. If you have any further questions or need additional assistance in the meantime, please don't hesitate to reach out to me directly at *********************************************************************************************************

  ****** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 09/18/2025

  Hello and thank you for the repose. However, this is the same answer Ive gotten repeatedly over the last few weeks with no follow up or real answer. I am requesting that our order be remade and shipped again ASAP.

  Thank you.

  

  Business Response

  Date: 09/25/2025

  Hello *******,

  Thank you for your continued patience. We are aware of the situation and are actively working with our shipping partners to resolve it. Due to recent changes in international shipping regulations and tariffs, there have been unexpected delays that are unfortunately beyond our immediate control. The good news is that we expect these delays to be resolved very soon, and we are closely monitoring your shipment to ensure it reaches you as quickly as possible.

  As a gesture of our appreciation for your patience and understanding, weve processed a 10% refund on your order today. This will be reflected on your original payment method within 710 business days.
  If you have any further questions or need assistance in the meantime, please dont hesitate to reach out to me at ***************************************** Were here to help and truly value your support.

  Warm regards,

  -*****, SelectBlinds Brand Ambassador

  Customer Answer

  Date: 09/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I just ask that the business PLEASE respond to customer service inquiries in the future. 

  
  Regards,
  
  ******* *****
  
   

  
  

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website photos and descriptions were very mis leading. They denied me a refund but did offer me an exchange, but after realizing how poor the quality of their products are and how terrible their customer service is I do not want an exchange. I just want a refund and wish to to never to business with Select Blinds ever again.

  

  Business Response

  Date: 09/15/2025

  Hello *******,

  Thank you for reaching out to us. Were sorry to hear that your experience didnt meet your expectations. We take quality and customer satisfaction seriously, and wed be happy to review any documentation you can provide that indicates a defect or a discrepancy between the product received and what was presented online.

  Please feel free to share photos, order details, or any other relevant information directly to me at **************************************** so that we can better understand the issue and assist you accordingly. Once weve had the opportunity to review the materials, well be in touch with the next steps.

  We appreciate your business and look forward to resolving this matter to your satisfaction.

  Warm regards,

    *****, SelectBlinds Brand Ambassador 

   

• Initial Complaint

  Date:09/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following is a communication I sent to select blinds all I want is a store credit and to be able to take advantage of the holiday sale ******-I am writing to formally demand immediate resolution regarding the blinds I purchased in May 2025, which were installed in August 2025. Despite numerous calls, emails, texts, and the submission of multiple videos clearly showing that none of the eight blinds function properly, I have received nothing but delays, contradictory responses, and repeated runarounds from your customer service ******* this point, the issue has been pending for weeks. I have acted in good faithcanceling my dispute with *****, complying with all of your requests for documentation, and patiently awaiting promised call-backs from supervisors that never arrived. Yet, I am still left with eight defective blinds and no resolution.I am demanding that Select Blinds immediately issue me store credit in the full amount of my purchase so I may select alternate functional replacements directly through your company. This is a reasonable and fair resolution given the circumstances and the amount of time I have spent trying to resolve this matter amicably.If I do not receive written confirmation of this resolution or a direct call to finalize the credit by close of business tomorrow, September 10, 2025, I will have no choice but to proceed with other actions. This will include reinstating the dispute with *****, filing complaints with the Better Business Bureau and consumer protection agencies, and consulting with legal counsel regarding further remedies.I urge you to take this final opportunity to resolve the matter promptly and professionally.Sincerely,***** ******

  

  Business Response

  Date: 09/14/2025

  Hello *****,
  
  I was able to follow up with you over the phone today. I understand you were working with a few representatives, but I hope we were able to come an ideal resolution for you.
  
  Thank you for letting us make this right for you!
  
  
  - ***, SelectBlinds Brand Ambassador

• Initial Complaint

  Date:09/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** violator - ************ has many quality control issues and poor resolution for concerns. The company website is intentionally deceptive and does not advertise the true quality of the products advertised. I have had to reach out to this company more than three times since ordering my products AND with every shipment there is a problem. I have had to file a warranty claim with the company on the initial product due to a faulty motorized charger. The second warranty claim was due to the company sending chargers made for the ************** instead of the **** The customer service does not provide helpful information on remote control programming issues. The canned user guide is basically useless.We hired a contractor to install the units but found out on the day of installation that the units were uncharged and the wall chargers were made for the UK not the **** This cost us a trip charge for a senseless error.I am requesting the BBB to assist me with getting my money back OR replace these items with non-motorized options. The product

  

  Business Response

  Date: 09/14/2025

  Hello ******,
  
  I appreciate your honest feedback about your reported quality issues with your order and I want to help improve your experience with SelectBlinds. I would be able to offer a non-motorized option for this product to be re-made in or I can issue the amount for the motorized item in store credit to order something different.

  
  Please advise how you would like to proceed. Thank you!
  
     ***, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a full house of shades 11/20/24. My total paid to this company was $4,344.54. Two of my motorized shades were becoming defective so I filed a warranty claim for those shades 02/2025. They had me send in video that showed the problem and approved my warranty replacement. I was told they would be remade and shipped out by a certain date. That date came and went without shipment. I called in to find out What was going on and was told there was some error with how the replacement was put in and the production side wouldnt make the shades. I was told that the replacement order was re-entered and corrected and was given a new shipping date. My items did not ship on this date and was given the same story as before when I called in again. This happened repeatedly for FOUR months. I finally got my replacements in June and when the two boxes arrived, one of the boxes was completely torn open and the shade inside was damaged in three places. I called again and told them the item arrived damaged. They had me send video and sent me an email saying they would be making the shade and gave me a shipping date. Its been another 3 months and Ive been given multiple shipping dates again. Every time I call, Im given the same story that something went wrong and the order didnt go through to production. I have multiple emails promising that the issue is finally corrected and my shade will definitely ship by X date and it never does. Its been seven months that I have had a broken shade that I paid hundreds of dollars for and still dont have the replacement. This company promised a warranty on their product. They promised repeatedly to send my warranty replacement and they wont send it. They will not let me speak to a supervisor for resolution. They say one will call in 24 to 48 hours and they never do, nor does customer service respond to my emails. I have emails to customer service that have gone unanswered for three months. I dont know what else to do.

  

  Business Response

  Date: 09/14/2025

  Hello *****,
  
  I sincerely apologize for the continued inconvience you have experienced with your order. Our production team had issues with quality control and have since been fixed. I see a tracking number should have been sent to your email :1Z0130XY0442328927. It is currently estimated to be delivered tomorrow, September 15 between 11:45 A.M. - 2:45 P.M.
  
  I encourage you update me if you have any issues with this item and I will assist as soon as possible. Please feel free to email me at *********************************************************************************************************
  
    ***, SelectBlinds Brand Ambassador 

• Initial Complaint

  Date:09/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought two blackout roller shades in white vinyl. neither of them will retract all the way up. i have re-tensioned them multiple times. these are simply defective. i paid nearly $300 for these. already reached out to customer service, they told me to re-tension, i did, replied back, they never responded. i shouldve never purchased from here, the shades are really just terrible quality. and the chemical smell lasted for several days, not just 1-2. i would like a full refund.

  

  Business Response

  Date: 09/17/2025

  Hello Sunjana,

  Thank you for your honest feedback and your patience with this matter. Your refund has been issued to the card on file in the amount of $289.47. Please allow 7-10 business days for this transaction to post in your bank account.

  Feel free to contact me directly at ****************************************** there is anything further we can do for you! I hope you have another opportunity to work with you in the future.

  Have a great day!

  ****** SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 09/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Sunjana *****
  
   
  

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered soft grey blinds. Received blinds and they are white. Only part of blinds that is gray is the headrail, as you can see in the photos. They are telling me this is what I ordered. It is not. I would like a refund now as I feel they are not a scrupulous company. I will return these useless things if necessary.

  

  Business Response

  Date: 09/15/2025

  Hello ********,

  Thank you for contacting us and providing your honest feedback. We sincerely apologize that you did not receive your order as expected based on what you viewed on our website. 

  After reviewing your message and the product listing, we can absolutely see where youre coming from. At SelectBlinds, we always strive to provide accurate representations of our products and ensure every customer feels confident in their purchase. We regret that this wasnt your experience.

  To make this right, well be honoring a full refund for your order. Youll receive a confirmation shortly, and the funds will be returned to your original payment method within 7-10 business days.
  We appreciate your feedback, as it helps us improve both our product listings and the experience we provide to our customers.
  

  If theres anything else we can do for you, or if you have any further questions, please dont hesitate to reach out to me at *********************************************************************************************************

  *****, SelectBlinds Brand Ambassador 

  Customer Answer

  Date: 09/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******