Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased few cordless blinds from Select Blinds for the first time. My order # *******.The blinds they shipped me was super bad quality and the blinds slaps dangerously when closing automatically. They claim it to be kids friendly. But it seems very dangerous to me. I reached out to the customer service multiple times over phone, chat and email and shared the video with them. Its been more than a week with no resolution. So far I have been hearing:1. Purchase a new blinds with 10% discount.2. I need to tune the blinds mechanically.3. Now the customer service is telling me that I am not closing it right and I will have to hand guide it.Feel like they are beating around the **** to cover up their defective product. I am wasting my time trying to reach to them without any resolution.

  

  Business Response

  Date: 12/09/2022

  Our management team will be reaching out to help address the situation.  The shades are not supposed to be pulled and released when operating... they need to be guided up and down the entire way.  This product may not be what you were expecting so we'll help you with alternative options to help make things right.

  Customer Answer

  Date: 12/14/2022

  There is no prompt follow up from the company. Unnecessarily dragging it longer than necessary. I have not received any reply from the Manager who reached out to me, its been almost a week now.
  I am not accepting the response until it is fully resolved as I don't trust the company any more.

  

  Business Response

  Date: 12/19/2022

  Our team has offered full store credit to get you into a product that *** better suit your needs. The manager that's been working with you will be standing by to help you reorder when you're ready.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 1, 2022 we spent $629 with SelectBlinds on an in stock blind selection with a guaranteed ship date of 3-5 days. Since then we are on our 4th back order notification and the company refuses to return our money. Our payment is trapped behind their inventory mismanagement and weve been victimized by their dishonest marketing.

  

  Business Response

  Date: 12/06/2022

  We're sorry for the backorder notices as unforeseen circumstances have resulted in material delays.   We have issued a full refund on this order per your request.  We hope to provide a better experience next time.

  Customer Answer

  Date: 12/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a blind and paid close to $600 for this vertical blond only to have the blind defected. The company was supposed to send me out another blind the week of Nov 12th to replace the blind that I was unable to use and I have yet to receive the blind. I sent pictures and requested a refund but have yet to hear anything. These are the same blinds that can be purchased at any Menards or ********** but because I needed a custom size and this business promised satisfaction guaranteed, I choose this company. I am disappointed and would like a full refund ASAP.

  

  Business Response

  Date: 12/02/2022

  We remade and reshipped your blind immediately and the shipping company has it in your area.  They've been attempting to call you to set up delivery but they haven't heard back.  Our management team has provided you with full details and all that is needed is for you to let them know what day to deliver.  We hope this case can be closed as soon as you contact them.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my Order #: ******* for motorized skylight blinds on April 14, 2022. I received the order and installed it based on the directions, and then the line that the blinds move on snapped on June 9 and I reached out to Select Blinds. They replaced the broken blinds, and with a slight size adjustment that I paid an additional $295.05 for. I received the replacement in mid-July and installed it per the instructions. The line broke again on November 17 and I reached out to ask for a refund due to this being the second time this happened and is clearly a manufacturing problem. They said they can only send a replacement since it was outside of a three month window. I find it ridiculous that the blinds broke twice in less than a year and they refuse to give me any sort of refund. Im hoping to receive a full refund for both purchases: the first order $624.90 and the replacement $295.05, so I can purchase blinds elsewhere that wont break.

  

  Business Response

  Date: 11/28/2022

  We're sorry to hear that the shade has broken. We've offered to remake this for you at no charge. If you'd like a refund, we can only refund you for the broken shade. Our team has made some additional offers to help make things right for you.  Please reply to us directly and we look forward to helping you!

• Initial Complaint

  Date:11/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: SelectBlinds.com **************************************************************************** Order #: ******* Date Placed: 10/14/2022 Items: 6 Total: $1116.98 (This does not include additional purchase of a remote)Order # Manufacturer Discrepancy Refund/Rework Refused In October we were looking for new blinds. Our living room has a wall of windows made up of 6ea. 20 x 68 windows. After some internet research we chose to order from Select Blinds. There were two primary reasons for choosing Select Blinds over their competitors:1)Competitive Pricing 2)A lot of positive reviews So, we ordered 6 ea. 20 x 68 Select Zebra motorized blinds. There were some challenges with getting the product delivered and then there was a need to make an additional purchase of a remote to program the motorized shades, but that is not what I am writing about. After making the additional purchase and receiving all the required parts we started to install the blinds. I quickly discovered there was a miscommunication. The window head rails were not 20. They ranged from 19 to 19 We immediately contacted Select Blinds and was instructed to send them some details about what was incorrect. They pointed out in their instructions that the head rails will be cut inch smaller than ordered. (Which applies to only 2 units I received, the rest were cut smaller) Then they also stated that the +/- 1/8 variance that is clearly intended for the fabric, also applies to the head rails. (See Attached) We were told the only option we have is to reorder the blinds and they would provide an additional 10% discount. They also stated they could not guarantee that the blinds would all be the same size. Between their confusion with the order delivery process, lack of quality process to ensure order is complete (no remote) and final response to my issues makes me wonder if their reviews are legitimate. We appreciate your review and assistance. Sincerely, *****************************

  

  Business Response

  Date: 11/18/2022

  Our management team will be reaching out to learn more about your issues and will do all we can to resolve it.  

• Initial Complaint

  Date:11/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello:My wife and I, who are both senior citizens collecting Social Security, placed an order (#*******) on 10.20.2022 with Select Blinds for one set of BLACK blinds. The total price was $140.49, which they collected.The blinds we received were white on one side and black on the other. All our dapery is black on black. I tried calling the compnay, but was instructed to text, which I did as well as emailing. I explained the situation and that my wife and I wanted to return them. They said "most HOAs have to have white on one side." I replied we are not in a HOA and were sold BLACK blinds, not black and white and we can't use them. They said sorry but they are not refunding our money and texted "that is our current policy and we can not process a refund."NOWHERE DOES IT SAY THEY WERE "WHITE" ON ONE SIDE OR WE WOULD NOT HAVE ORDERED THEM.The $141.49 may not seem a lot to Select Blinds but as seniors on fixed incomes it is to us. Please help.Thank you.*******************

  

  Business Response

  Date: 11/08/2022

  We advertise this product as being white on the back and we highly recommend ordering our free samples prior to ** making your custom made shade to ensure you'll be happy with everything.  As a courtesy, our team will issue a refund on this order to help make things right.  Please contact our helpful customer service team if we can help further.

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 sets of horizontal blinds for our home . They came and are completely wrong , and because I didnt order samples they are now telling me Im stuck with a wrong order and I spent over $1000 on these blinds . They told me if I just spend $450 more I will get what I want . This company is a rip off .

  

  Business Response

  Date: 10/25/2022

  We are NOT Selectblinds ******. Please contact them and they can help resolve your claim.

  

  Business Response

  Date: 10/31/2022

  ******, you did NOT order any blinds from us.  Please contact the ******** company you ordered from to obtain a resolution. 

  Customer Answer

  Date: 10/31/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves what has been an absolute h*** of an order experience with order # *******. In summary, I placed my order only July 13th with an estimated ship date of September 1st. It is now October 26th and I do not have my order. Throughout this time, I have been lied to by customer service and told my order was in production only to find out it didn't go into production until almost a full month later. I was told it should be in production for **** days and it was in production for over 3 weeks. I was told one day it would ship out by end of day and it didn't ship out until a week later. When ***** messed up the delivery of my order and returned it back to them, they have now had my package in their warehouse for over 2 weeks and have not returned it to me. I have at this point asked for a refund for my order on 3 separate occasions. Every time I am told they will investigate and get back to me and they NEVER get back to me. The last time I requested one was with a supervisor at the company who swore there was nobody above her who could help facilitate my refund. She told me she would call back in a couple of hours. She never called back. This has been the worst experience I have ever had ordering anything in my entire life. I am attaching all of the emails I have received. All other communications with them have been over the phone or online chat.

  

  Business Response

  Date: 11/01/2022

  ****, our deepest apologies for the shutters issues you've experienced with production and delivery. Our managers will step in and help make things right.

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/7/21 I placed and order with Select Blinds (order# *******) for $1553.16. I ordered blackout cellular, cordless *********** Top Down, Bottom Up double celled blinds for 9 windows. Upon arrival of my blue blinds I noticed they have a white rail when they lock into place on the top. You can see the white rail when the blinds are closed. I called the company, and they informed me they did not know what happened after they checked with the warehouse, so they remade all the blinds.The remade blinds came with the same issue and though I was irritated I went ahead and hung them. By the end of the summer or 2021 most of the blinds' cells had broken apart so they were more like one large cell versus many double. I filed a warranty claim and spoke to a representative. I was concerned about the quality of the blinds since they lasted less than 6 months. I asked the rep if it happens again can I have a refund versus replacement. The rep said that yes, we can request a refund, so I had the blinds remade.Now on my third set of blinds that I ordered I once again had all 9 blinds with large single cells versus many double. The adhesive that holds the cells together again failed. I filed a warranty claim (9/26/2022) and the company said they would remake the blinds. I told them that the blinds didn't last more than a year and fell apart. I let them know I wanted a refund versus a replacement, the refund was denied due to the age of the product. They again offered a remake which I declined. I told them this was completely unacceptable and that I was told I could get a refund. They went back and verified the tape that I did ask for a refund and the rep said we could request one. They said they did request a refund and it was denied so i had to have a remake. I again refused and said I was filing a claim with the BBB. At that point they offered me half the original cost as a credit to buy new blinds. This is unacceptable. I would like a full refund by check.

  

  Business Response

  Date: 10/24/2022

  We are issuing a full refund on this order and our management team has reached out to finalize the details of where to send the check to. We apologize that the shades have failed and hope to make things right for you.

  Customer Answer

  Date: 10/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****************************************************
  
   
  

• Initial Complaint

  Date:10/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CUSTOMER SATISFACTION NOT GUARANTEED, NOT A PRIORITY.On 9/19/2022 I placed order # ******* for 2 "Classic Vinyl Blackout Roller Shades" in the Hunter Green color, total cost $104.39 This link provides the product details:https://www.selectblinds.com/roller-shades/classic-vinyl-blackout-roller-shades.html?ColorId=2710 Based on the information and pictures I saw on the website, I expected the shades to be Hunter Green on both sides, matching the old shades on our house. What I received though were shades that were green on inside side, but WHITE on the outside, which would not look right outside the house.I DO concede that with a great deal of searching I found that info on the website, but it was so buried that it was not easy to find. The company rep said the info is in the pictures, but you have to click through to the 17th picture to see an illustration of this. Yes, it's mentioned in the text as well, but hard to pick out, not highlighted in any way. You might infer the white color from the picture of "exposed roll" headrail option, but that just looks like the color of the roller itself, and the illustration of the "standard roll position" clearly shows the shade color rolling off the top of the roll to the outside of the house.The representative I talked to refused to concede that any of this information was hidden, misleading, or confusing, and would not offer a refund or adjustment. She did offer a price adjustment on a replacement order, but since they don't make shades green inside and out that's of no use to me. When I mentioned this, she said the offer refunds for mere "customer satisfaction issues". I guess that's not important to this company.

  

  Business Response

  Date: 10/13/2022

  We highly recommend ordering our FREE samples prior to placing your order. This will allow you to see exactly what your shade's material will look like prior to us custom-making it to your specifications. We also list this specification on the product's page, but understand that this may be missed. Our management team has made a few attempts to reach out and help resolve this for you. Please reply to our voicemail and emails and we look forward to helping you!