Complaints

This profile includes complaints for Select Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Blinds

  145 S 79th St Ste 85 Chandler, AZ 85226-1742

  
• 

  Select Blinds

  7420 S Kyrene Rd Ste 119 Tempe, AZ 85283-4610

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 12/6/2022 Amount: $1457 I've ordered some horizontal and vertical blinds from Selectbinds.com. After my contractor installed the blinds and I moved in my remodeled home, I found out that the horizontal blinds don't turn upward. My bed is right in front of the window. I need to turn it upward so that moonlight and sunlight don't shine into my face while I'm sleeping. My old blinds can turn upward but the new blinds can't. I've reached out to their customer service and they are not willing to fix the problem or provide me a refund. They claimed that the blinds not turning upward is not a defect but no where on the website stated that the blinds won't turn upward. All they can do is to give me 50% store credit. I don't want to spend more money with them and they don't stand behind their guarantees.

  

  Business Response

  Date: 02/24/2023

  Blinds are designed to be tilted down and they won't have as tight of a closure when tilted up.  We want to make sure you are fully satisfied with our products and will have a manager reach out to help make things right. Please work with **** directly and we look forward to making you happy.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *****************************, I made a purchase from select blinds and thus far it has been a nightmare. Before making the purchase, I watched a video that showed how to measure the curtain. The video explained to measure the full window width and double the width size. The video also showed how to measure the length of the curtains. The video than tell you to place your order and showed that the draperies would be automatically in a set of 2 panels. Now for someone that knows nothing about draperies, the video seemed simple enough. I did exactly what the speaker did in the video; however, my curtains arrived in one whole panel. I tried calling the customer service number, and I was diverted to a text message conversation. The associate I spoke to was stuck to a script and couldnt understand that the video is misleading, but kept repeating same thing over and over. The only solution that she offered is that I repurchase the curtains at the same price I bought them for with a 10% discount. This is absurd! I understand that this is custom curtain, but the video is misleading and Select Blinds needs to take accountability. I ask to speak to a manager, and I didnt get an email until 2 days later on 1/30, where the manager told me if he does not here from me, he will reach out on 2/3 Friday. I emailed this manager *************************** when I received his email and no reply. I than emailed him to give me a call on that Friday at 11AM Eastern time so I have the time to speak with him, and still no reply. I than emailed him again on Saturday and nothing. It is now 2/15 and still no one has bothered to reach out to me. All I am looking for is a solution that makes sense, and Select Blinds is not looking to make things right. This has been an awful experience. Order #:8885251, *******, & *******

  

  Business Response

  Date: 02/22/2023

  None of our videos/product details ************* comes in a set of two as we have never offered this as an option.  Our team would love to talk it out and help you solve this dilemma but we have not heard back from you on our calls, texts, and emails. Please contact the manager that has been attempting to reach out to you and we look forward to helping you!

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered window coverings from Select Blinds. Upon receiving them I discovered that 3 of the no tools headrails were defective. I contacted them immediately to make them aware of the issue. They asked me to go to their website and file a warranty claim for each headrail. I did as directed and included videos with my claim. They then reached out to me via email (which they only do digital customer care) and requested photos of measurements of the headrails and asked us to remeasure the windows. We did as requested. After much going back and forth with their digital customer care team they stated that it appears that a new tool (headrail) would fix the problem. On January 17 they sent an email for each claim stating that it would take 1-5 business to process the new headrails and 3-5 days for them to ship. To date I have received nothing from them, and each time I reach out to their digital care team they either give me the wrong information or get back requesting more information. I am having a hard time understanding why I have to send in more information when they claims have already been approved. I thought that I would have the new headrails by now so that I can up my new window coverings. But nothing, and the last email stated that they would be contacting quality control to see what the next steps would be.I even sent them a screen shot showing them that they had already approved the claim which was on their website. I honestly thought that once a claim was approved they would send out the new headrails. I am coming here in hopes that you can help move this along. Their digital care team is a joke since no one ever identifies themselves, and every time you reach out to them, whether through live chat, email, or text you get someone different and it seems like they have no idea what is going on. At least one would think they would keep a file on warranty claims. They claim that this keeps you from waiting online, but it has only created more problems for me.

  

  Business Response

  Date: 02/17/2023

  We humbly apologize for the miscommunication on this order. Our management team will reach out to help resolve this to your satisfaction.

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing this complaint against SelectBlinds.com in regards to a recent transaction I had with them. I was extremely disappointed with the unethical business practices I encountered and felt the need to bring this matter to your attention.I placed an order over the phone with a designer from SelectBlinds.com on February 8th for 17 blinds. The total cost for the order was $840.98. I went ahead and made the payment, received an order confirmation email, assuming that this was the final and correct amount I would be charged for my order.However, much to my surprise, I received an email from SelectBlinds.com, informing me that they had made a mistake with the pricing and that I needed to pay an additional $569.24 to cover the difference. This was extremely unacceptable and unprofessional, as they had already charged me the incorrect amount, placed my order, and now they were trying to get more money from **** immediately contacted their customer service team to dispute this charge. I explained the situation and provided them with a copy of the original order and payment receipt. However, the customer service representative was uncooperative and unwilling to listen to my concerns. They insisted that I pay the additional amount or risk having my order cancelled.I am extremely unhappy with the way SelectBlinds.com has handled this situation. Their attempt to charge me more money after they had already charged me the incorrect amount, placed my order, and provided poor customer service is unjustifiable and unethical.I am seeking the Better Business Bureau's assistance in resolving this issue. I would like SelectBlinds.com to rectify their mistake and process my order for the original amount charged.Thank you for your time and consideration in this matter.Sincerely,********************

  

  Business Response

  Date: 02/15/2023

  Sorry for the pricing confusion. It looks like promotions changed and your discounts doubled up.  We will honor the original price that you paid and our management team will be available to you if you need anything else.

  Customer Answer

  Date: 02/15/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **************** Wyk
  
   
  

• Initial Complaint

  Date:02/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** ***** at 36" in length - to use as a valance basically for my son's room. (I ordered sheer *****s prior from Select Blinds and wanted to add a valence over the sheer *****s.) Well when I installed the ***** *****s it turned out so cute so I decided to order it at 72" in length to use as the entire window covering over the sheer *****s. When I went to reorder the ***** ***** they would not honor the discount and they wanted double the price! If I had ordered the ***** ***** at the 72" in length at the time of the original order it would have only costed me $69 more and they wanted an additional $174 to remake the *****! My original total order was only $175. No way am I paying double.

  

  Business Response

  Date: 02/14/2023

  We're sorry to hear there was a measuring mistake when placing your order. Under our FIT policy, we ask that you cover the price difference from the original shade to the new size. If your height is increasing from 36" to 72", then double the size may mean double the original price.  Our management team will be reaching out to help you with pricing on the reorder. We want to make sure you get a shade that meets your needs within your budget.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order for 3 premium blackout window blinds through selectblinds.com on 12/09/23 (order #*******) for $714.97.I used a design consultant over the phone to ensure that I measured all of my windows in accordance with the company's specifications. I then received the blinds towards the end of December and none of the blinds worked as advertised. The blinds are supposed to ride along guide rails that insert into the edges of the blinds on either side, however, all 3 of the blinds were cut too narrow to stay on the rails.I contacted the company about this and I was informed that the blinds were cut within their tolerances. Over the course of the following month I replied with pictures, at least one video clip, and measurements of every conceivable thing to measure. I have emails from the rep I was communicating with telling me that they listened to the recordings of my phone calls when I made the order and verified that I did indeed measure everything as I was supposed to proving that I did nothing wrong which inherently places the responsibility of the blinds not working back onto the company. After doing more research on the company's website I found that they shave off from the measurements I provide up to a certain amount and then they allow themselves an additional margin of error for cutting. Here's the problem with that. If I measure how they tell me to measure, and then they cut within their tolerances, and the blinds still don't fit and work as intended, that means that the company needs to change their tolerances, how they tell their customers to measure, or both. I asked for replacement blinds with the correct measurements of what I needed. They told me that I would have to rebuy the blinds and minimal discount effectively almost doubling the original cost of the blinds. I then asked for a refund and they said they don't do refunds. I expect my money back in full, or blinds that work as advertised.

  

  Business Response

  Date: 02/09/2023

  It looks like the blinds were made to specifications that were ordered but they should be fitting perfectly.  Our management team will be reaching out to help make things right. We want you 100% satisfied and we apologize for the experience you've had thus far.

• Initial Complaint

  Date:01/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First order #******* was placed in 11/2018 for five (5) Premier Woven Wood Shades with a free five year warrantee. These shades were installed and were beautiful in the space. In June of 2021, one shade would no longer go down and was stuck. I contacted the company and they informed me this shade would be replaced, only to hear back this fabric was no longer available and I would need to select another choice. Since all shades were on the same wall and need to be cohesive they agreed to credit the purchase price and for me to reorder. The Premier Woven Wood Shades quality had reduced and a comparable shade increased to the Designer Ultimate Woven Shades at an increase of over 700% each. With this increase, I lowered my standards and ordered #******* a nice Lifestyle Room Darkening Roller. The product is very nice, but the side mounts shows light on sides (defeating the purpose of room darkening). When I contact customer service they informed me I would need an additional product, side tracks (more costs and reviews are 1.8 stars). When this company started it had great pricing and service, today, not the same. Just a shame I am stuck with a product that looks like something purchased from the dollar store.

  

  Business Response

  Date: 02/06/2023

  We issued full store credit from your previous orders to help you order anything on our website to replace previously defective items. We're sorry to hear that the new shades you selected are not meeting your needs. Please keep in mind that you now ordered roller shades and the previous order was for woven wood shades. and they will look completely different in your window.  Our management team will be reaching out to you to help learn more about your situation.

  Customer Answer

  Date: 02/07/2023

  Yes, I was refunded the price but the premium product previously purchased did not match the current fabric style and would need to purchase items 700% increase in price to match.  Had to settle for what was offered.   That is not a match for match.  

  

  Business Response

  Date: 02/08/2023

  We provided you with full store credit to get anything on our website.  You chose to reorder this product and we are sorry that the items that were chosen weren't quite what you were expecting. If you'd like to reorder something else, we can help you with that an our customer care team is available to help you go above and beyond our policies to make things right. However, we have fulfilled everything that was asked of us up to this point. 

  Customer Answer

  Date: 02/27/2023

  ************ provided a "store credit".  But, prices and quality of selection changed that "store credit" did NOT allow for purchase of even ONE comparable replacement product.  Instead, a full cash refund is due, as your product failed and could not be replaced.    

• Initial Complaint

  Date:01/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selectblinds was originally referred to me by a close friend and the first order I placed, I was actually pretty happy with. The blinds went up well and did their job, but I soon noticed how poor quality some of the parts were made. I ended up placing many more orders for all the rooms of the house, but the real problem came up when I had to contact customer service for an expensive motorized panel. The panel repeatedly tries to open further than is possible, which means the limits need to be programmed. Programming limits is a simple process that I've been able to do on every other set of motorized blinds I've purchased.I reached out to support because none of the directions actually included steps for programming limits and these say they are pre-programmed at the factory. The first set of instructions I was provided was for a completely different set of blinds and were incorrect. Not only did the steps not work, it completely factory reset the blinds and I couldn't even use the remote. The support rep was completely lost and started to suggest there was an issue with the motor and it needed to be replaced.I was able to figure out a way to re-pair the remote and move past it, but then they sent me another set of instructions, for another completely different set of shades that didn't match mine. Those steps didn't work, either. So I contacted them again and they finally sent me the correct instructions for the shades, but the instructions do not have a way to program limits, it's not possible on these. But the customer service rep kept ignoring the fact that it didn't include those instructions and told me to set the limits. It's just not possible with these shades.I'm shocked by the incompetence of customer service, but more importantly I've seen how poor quality all the blinds are. It really opened my eyes to how much better product I could have received if I went with a more reputable vendor.

  

  Business Response

  Date: 02/06/2023

  This isn't the experience we want you to have.   Our motorization experts will be reaching out to help you resolve this claim.  Limits are pre-set at the production facility and they should last as long as you own the shade. We'll help you fix this.

• Initial Complaint

  Date:01/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 7 sets of dual/zebra shades from Select Blinds on 11/25/2022 and they were delivered 12/8/2022 Order number *******. When we had them installed, we received a call from our installer advising us that the blinds were all ***** inches too long This made no sense because we had purchased a total of 21 blinds previously from Select Blinds during 2022 and they were all cut to the exact length. Upon advising Select Blinds of the error, they asked for a series of pictures. Then they responded that the blinds were "supposed to be cut longer that what we ordered". Then on January 14 they back tracked and said the previous representative confused roller blinds with Dual/Zebra shades and the latter should have been cut to length. Then on January 18 they back tracked again, and advised that the blinds should have been cut too long and were therefore properly manufactured. My main issue is that my first 21 blinds were great, fit nicely, and customer service was responsive. Now, ********************** HAS SWITCHED TO A TOTALLY DIGITAL SERVICE, so you cannot get one point of contact to discuss a problem and seek a resolution to the problem. Rather, you receive canned responses for someone or something In the meantime, I have 21 blinds that I love, and 7 blinds that are too long, with a company that will not remedy their error.

  

  Business Response

  Date: 01/26/2023

  You ordered different products this time compared to what was ordered in 2021.  Each item has its own specifications and exactly how they should be made to operate properly.  We add extra material to the tube of the shade so when it is fully lowered, you don't see the metal and so the fabric stays attached to the tube (tall heights make it pretty heavy). We provide bead stops for the chain so you never lower past the ordered height.  Please contact our customer service team if we can do anything else to help you. 

  Customer Answer

  Date: 01/26/2023

  The Shades ordered and received do not include bead stops and I have advised them of that.  Their story relating to the manufacture of the blinds changes with every representative we've communicated with.

  

  Business Response

  Date: 01/31/2023

  Sorry for the confusion you're experiencing. The feature of extra fabric on the roller tube is a benefit to have, not a defect. Please work with our management team directly if we can help you with any issues that come up.

  Customer Answer

  Date: 02/01/2023

  The Companys explanation of making the blinds too long, whether or not bead stops should have been included, etc., all seem to change depending on who at Select Blinds is answering the complaint. Select Blinds did offer to provide bead stops, but we will see whether they follow through on that.  The last communication they had with the BBB was that length was controlled by bead stops. My last communication with them was just the opposite- again. 

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for 12 blinds on 12/10/2022, order #*******, total $2,700. Blinds arrived on 1/10/2023 & 1/11/2023. 9 of the blinds were one style, a click/lock style, all 9 work and look great. 3 blinds were the same coloring/type however they were to raise/lower with tension cords on each side of the blind. I worked with a Design Consultant PRIOR to ordering. The problem is these 3 cord operated blinds are 24 in height and are an inside mount blind. The cord/tensioner is 26 in length therefore the cord is longer than the opening of the window. To mount these properly the cord would need mounted on the face/front of the window casing trim, to apply tension. This is absolutely not acceptable. Ive been in contact with **************** several times and their only solutions at this point are - 1) mount these anywhere you want to get tension, 2) get a 12 shorter cord sent to us for us to take these blinds apart and somehow replace with a shorter cord and in doing so will negate the warranty they say (didnt pay $549 for these blinds for us to rework their mistake and negate a warranty or 3) replace with the click/lock style at a cost of $371. I have been told no refund. This ****% is the companys fault. The first person I spoke with on the phone, he acknowledged the cords were too long upon seeing the picture. I have reviewed their site multiple times and there is nothing regarding the minimum length of the continuous cord. The photos/depictions shown in the directions show the tensioner mounted inside the casing several inches from the bottom sill. Full refund for these 3 blinds is $549. My final email stated I would be submitting a BBB complaint. Absolutely horrible customer service resolution (or lack thereof). This is in no way an error on my end. Again I spoke with a Design Consultant prior to ordering. Not one word was mentioned the cord would be longer than the window!!!!

  

  Business Response

  Date: 01/20/2023

  It sounds like the product was made outside of specifications.  Our management team has reached out to you in the hopes we can provide a solution that meets your needs.  We humbly apologize for the experience you've had.

  Customer Answer

  Date: 01/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************