Reviews

Review Details

• Review fromJa L

  Date: 12/13/2023

  1 star
  Being in a rural area,we are limited to internet providers.Spectrum came to town and a knocking.All we wanted was Internet and landline,but,guy sold ** on cell phone too.That's when the aggravation began.We had to order 3 new phones since only 1 was transferable.No problem,we were going to pay them off.We immediately ordered screen/phone protectors for each of them.We went out of town for a couple of days and everything we needed had been delivered.So,we started by protecting our phones and then,the activating nightmare.None of the 4 phones could pick up a signal. Thankfully,we had the landline,so for the next 3 days,we spent hours with customer service trying to get phones going.After so many reps,one finally says "Oh I see the problem,we don't have good connection in your area" Aggravated,we start the return process on phones before we run out of time since they go by date shipped not received.We returned phones as soon as we can and we see that instead of credits, there are more charges added to our card! They claimed that the phones we had returned had visible damage and they had charged for half the price of each phone. Needless to say,we were outraged! The phones were protected from the time they came out of the box to the time they were sent back.Not to mention,that we only handled when they were trying to get them going.They sent us pictures of phones that had scratches through out them that was impossible since ours had the protectors on them.But, since we didn't take pictures before we sent them in,they totally SCREWED us.The experience was making our blood pressure spike and realized we'd die of a heart attack with the experience and the very sorry customer service we started getting once we went through the return process.Almost $800 in charges and no phones to show for.Do NOT get Spectrum Cell. We have no problem with the other services,but, Spectrum cell has no business being out here.It's very upsetting that a company is allowed to do this to people.

• Review fromShadoe v

  Date: 12/13/2023

  5 stars
  I had spectrum since they were time Warner cable. The cable side is great. No complaints. The cellphone service is good too. You are actually saving money. I do however have a suggestion for spectrum, they should allow anyone to sign up for their mobile service and having Internet shouldn't be required but it's understandable why it's only available for internet subscribers.

• Review fromChristine O

  Date: 12/11/2023

  1 star
  My number did not port in. Previous carrier fully released, my phone went to "sos" with my previous account terminated. Previous confirmed number was released and everything was done on their end. Spectrum mobile doesn't seem to know what is wrong. Chat support says my issue is with their "war room" for quickest turn around time. Be very cautious if you need a working phone to make calls. I travel and will be lacking coverage when not on wifi and cannot make calls which is not safe. Other reviews state the same issues over at least a year back and spectrum does not provide a specific resolution process. That free year isn't worth it.

• Review fromMichael V

  Date: 12/06/2023

  1 star
  From purchasing devices in the Spectrum store, to the way that they handle delivery of the products you buy, the entire experience is HORRIBLE, TERRIBLE, AWFUL, and a complete waste of time. First, it took over 2 hours to purchase an Apple Watch and an Iphone 14 from the store. You have to provide your SSN number in a crowded store a number of times, and give them several forms of identification to purchase the devices. The employees blame the outdated computer systems being used and are very rude. Once you navigate the horrible waters of the store experience, your true nightmare begins. You get peppered with demands from ***** to stay at home for an entire day to sign for the devices and/or log into your Spectrum account to provide additional informaiton. I called Spectrum Mobile and told a customer service rep. that I had a prior work commitment that I could not move, and Spectrum told me to let the delivery from Fed Ex happen three times, and it would be sent back and my card refunded. No sooner am I at work after advising Spectrum to cancel the order, do I get a note from Fed Ex that someone has signed for my device. After calling Spectrum to advise that no one is at home to sign for the device, I'm told that is a Fed Ex problem. When you call Fed Ex, you get the same run around and told to call Spectrum. Bottom line, Spectrum Mobile is a complete disaster. I am actually sorry for anyone that works there or tries to do business with it.

• Review fromJenny S

  Date: 12/04/2023

  1 star
  Terrible service with even worse customer service. I was told it can take 5 days for my new cell phone to work when switching from ******** When I was tired of waiting for my phone to work, I went back to ******** So, I sent my brand new phone back to Spectrum and they charged me over $500 saying my phone was damaged. I talked with a manager as this was a brand new phone and there was zero cares given. Worst company I have ever worked with!

• Review fromRobert H

  Date: 12/04/2023

  1 star
  Absolutely terrible company. They are so big and the only provider in some area that they feel they can treat people however they wish. Tried to sign up for Spectrum Mobile, ordered 3 phones and new lines. All processed with no problem, charges to my debit card processed no problem. I then get an email there was an issue and they needed to verify identity. I talk to fraud **** who verified my identity. Then I take day off work when ***** notified me the devices were scheduled for delivery and a signature was required. An hour later I find out Spectrum had contacted ***** and told them to return the package to them. I contact Spectrum and they confirmed the request but would not tell me why and refused to refund my payment until they got the phones back from the shipper ******** Complete and total bs, they are holding onto my money, haven't provided the devices I ordered and paid per the agreement, and on top of that they refused to transfer me to someone who could provide more information. Can't stand Spectrum, they need to be knocked off their high horse and told they can't treat people however they want.

• Review fromDianne H

  Date: 12/02/2023

  2 stars
  I been with this company for about 5 yrs and I had a credit limit of **** last year I wanted to use that credit for my iPhone ************************** that I have to pay full price for the phone now when I ask them to use my credit they say I dont have one when I know it was on there this the only reason why I wouldnt recommend no one one to they mobile service they take your limit away and dont know why or when

• Review fromElaine G

  Date: 12/01/2023

  1 star
  They are the biggest thief i ever encountered..I will give the mines 100 starts if I could..Please run run run, they will lied through your soul.

• Review fromLisa J

  Date: 11/26/2023

  1 star
  This company is HORRIBLE!! We signed up with Spectrum because they were offering free phones with a trade of our current phones. We received the new phones but they neglected to send the paperwork, or tell us there was a time limit on getting the paperwork in for sending our old phones and th the credit. When I called to inquire anbout it, they apologized but were not able to honor the deal and said it was too late. Instead of them honoring gang is the phones for free, they credited us $200 and then charged us $2400 for the two new phones. Thats not even the worst of it. I use my phone for business and didnt realize I was not receiving all of my voicemails until my clients started firing me for not responding to their voicemails. I went into the Spectrum store several times where they said they thought they had fixed it but the problem continued. Their virtual technical support team was useless, rude and condescending. They insisted the problem was with the phone they sold me and not their service. They actually laughed when I requested a new phone. They would not send me a new phone and said to go to Apple to solve the problem. I went to an Apple tech who spent 1 1/2 hours on diagnostic testing and found there was nothing wrong with the phone and said it must be with Spectrums service. I spent over 10 hours trying to resolve this and lost countless customers, decreasing my sales.Now I am paying off a phone I never have been charged for and cannot use. I had ******* for 20 years and never had a single problem.SPECTRUM IS HORRIBLE!!!

• Review fromJeffrey P

  Date: 11/21/2023

  1 star
  Spectrum **************** and Management are horrible. I tried to switch in a bundle deal. Could not install cable so I canceled. Per the Charter rep I sent new phones back with return label. Apparently they are saying that label was for my trade in phones. So I do not have the phones, never had there service and they are trying to charge me over $1000.00 for phones. This is after I had paid $621.00 to clear this mess up. Was totally lied to!!