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Business Profile

Wireless

Spectrum Mobile

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.14

Average of 186 Customer Reviews

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Review Details

  • Michael S

    Date: 10/09/2025

    I signed up for their free cell phone because I was a spectrum Internet customer through my HOA. Before I signed up, I told him the importance of having no extra billing when I travel abroad and I always use an eSIM. He said no problem in a year youll start getting charged. To my surprise, a $500 bill showed up at nowhere. Apparently the gentleman that signed me up in the store didnt tell me, and they didnt text me to say that I just got build $100 for roaming fees when I went abroad and that never happened with T-Mobile. Their policy also is to not add these hundred dollar fees to your bill until you reach five of them. Thats why I got a $500 bill.When I called Spectrum mobile to try to resolve this they didnt want to work with me at all. The whole vibe was too bad you gotta pay. Im Im disputing the ************ in good faith, I called them to explain the situation but I did not want to leave them. The gentleman couldve up sold me the $10 so I wouldnt get charged roaming fees. They couldve seen that they were not emailing me and I was willing to come back if they could just drop the charges.Once again, the rudest people in the world would not help me when I asked the lady to submit a new ticket she says if it gets rejected then thats on me. She was more concerned about her performance review than escalating my ticket. The subsequent supervisor it mustve been her sister had her back and also refused to listen and hung up on me. I was always kind. These charges will be disputed, and these are horrible people with horrible business practice. Remember, they dont add the $500 to your bill until it reaches $500.

  • Paul P

    Date: 09/30/2025

    Ordered 17 air and service, received iPhone 17 even though paper work says 17 air, spectrum said I could return and pay the difference even though I was lied to when ordered. Verified agreement before shipment and again said it was the 17 air. How can they get away with this. I was with spectrum ***** many years and internet about 30 years when they were also time Warner, and this is how Im treated. They wouldnt let me exchange phone at spectrum store, must bring to *** Ex. They weee very nasty on conversation.

  • Kristi C

    Date: 09/26/2025

    Worst mobile phone service ever. Unless you're on wifi 24/7, it *****. Its not worth it. They talk up a good game, but I've had their service for a month and I'm going back to my original carrier. It ***** I have to have my internet through them due to my apartment complex.

  • Mary W

    Date: 09/24/2025

    Spectrum is putting in fiber net on our road. They have cut water and internet lines numerous times and our community is the one suffering for their carelessness. I have kids who are school age. I cant even count how many times showers, meals, and laundry have been put on hold because of this company! I will never be using them for anything that they offer now or in the future.

  • Jan D

    Date: 09/23/2025

    Do not believe promotions. They are not transparent. Scam. Do not accept free anything from them

  • Jerry P

    Date: 09/15/2025

    Spectrum is the worst cable service I have ever dealt with in my life, when is They going to approve their service.

  • Greg B

    Date: 08/17/2025

    Switched to another service because of no help with cost of service. Was charged a full months cost of service because I stopped service on the 30th and was told my service ended on the 28th. I feel they stole money from me for 27 days they provided no service. I would have felt better if they at least wore a mask.

  • Alex E

    Date: 07/13/2025

    "Check your phone" system falsely says my phone is incompatible with their service in ******************************************** 2024 and the manufacturer saying they were compatible with Spectrum's network.

  • Zahoy h

    Date: 06/22/2025

    El servicio de la ****** ******* es muy pero muy malo cuatro personas trabajando y pueden mucho tiempo y esto es un negocio y el trato es pesimo

  • Chris R

    Date: 06/18/2025

    Complete incompetency from sales to tech support. I've been on Spectrum Mobile for just under 3 weeks and their entire 4g network is worthless. I have little to no connection all over my home town and have done every troubleshooting step with tech support and still no resolve to the issue. Several times I've been told by tech support that I am not even registered on the network, to then only have them walk me through a janky attempt to troubleshoot. Several times tech support has disabled my phone attempting to reset an Esim when i clearly state that I have no wifi to connect to for the process. This has left me with a useless phone until i can manage to get ahold of someone in tech support with half a brain to realize what has happened. during all of this still my phone will show 4 to 5 full bars of service and 4g service but i cant stream music or video, cant access internet or send texts. I will be closing all accounts with ********************** and looking to take my internet, cable, landline and mobile phone services else where.

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