Reviews

Review Details

• Review fromMichelle B

  Date: 10/25/2023

  1 star
  I am beyond upset with Spectrum! I called to set up a new line with a phone trade in, however apparently the trade in wasn't processed and they cannot do anything to fix this mess. I am now out the value of my old phone and having to pay for a new one. Terrible customer service!

• Review fromFrank M

  Date: 10/23/2023

  1 star
  Signed up for $29.99 a month for two lines. Did just that. They said, I didmt do it right and charged me $29.99 each for two lines. **************** could care less after complaints from me. Cant wait to leave them. Total. Bait and switch!!

• Review fromShantai W

  Date: 10/17/2023

  1 star
  Spectrum Mobile Phone Business Practices are not transparent, ethical and considered fraudulent. They are not similar to the Spectrum Internet, Mobile, and **************, so be aware.They do not email you a contract. If you want to view go to Spectrum.com They are a subscription service which means if u loose, break or someone steal your phone. You will be charged for the device and your monthly service fee of $29 whether you have this phone in your possessions or if you can use this phone line or not. As soon as the phone is in your hand you are responsible for service indefinitely.They offered me a promotion over the phone stating you get one line free. They never mention the free line was attached to the phone that was stolen from me during an assault. I would have gotten insurance.I brought 3 phones from them and all of them have tech issues from: randomly awaking by itself, cant make calls, Goggle wont load pages, unresponsiveness, the wifi signal dropping, needed a year worth of updates They are the only provider without visual voicemail. **************** is unknowledgeable, will lie to you and are deceptive because they are to fragile to tell you about their unethical practices It is hard to get escalated because no one answers Submit tickets & no one never return your phone call. You will have to wait by your phone for ***** hours. They will steal money to pay off your phone if you do not make a payment in 90 days, not considering you have been waiting on their schedule call that never happens. Be prepared to wait around for days for a resolution because they will drag it out as long as they can. They cannot email your statements. ******* was apprehensive telling me billing statements were on the Spectrum app.I will not be paying them another cent for my Wi-Fi, Internet, Cable, ******************************** I will be disputing any inaccurate and unfair reporting on my credits, easy fix. I hope it was worth because you lost a good customer.

• Review fromTracy B

  Date: 10/11/2023

  1 star
  I had more reliable service with straight talk. My phone drops calls, and then will not redial. I was told it was within the phone, but the new phone does the same thing

• Review fromTanya S

  Date: 10/11/2023

  1 star
  Spectrum mobile is the worst customer service Ive ever had to deal with the supervisor team is even more worse. They are not here for the customers they dont care that their phones dont work all they want is their money thats it thats all they will even take it all from you and leave you hanging for services that dont even work please everybody do your research there is way better. Service is out here then spectrum.

• Review fromRaymon C

  Date: 10/09/2023

  1 star
  If you move out of Spectrums coverage area and keep mobile service you loose any promotions you may have. My bill jumped $60 a month for 3 phones. My alternative option is paying $1600 to buy my phones and change providers.

• Review fromTravis L

  Date: 10/09/2023

  1 star
  Spectrum mobile is a joke after 4 years of continuous payment pay and thousands of dollars in devices I now have a allowance on how many lines I can upgrade when no where on there sight does it say you have to pay a down payment of half or the whole device on there site now Im going to have to 3 phone lines but only one working phone unless I want to buy **** dollar device when they are advertising iPhone 15 at 27 a month

• Review fromAlexandra H

  Date: 10/09/2023

  1 star
  Their internet is awful. Their dispatcher people are rude. I have been trying to get my internet repaired for over 1 week and nothing. I upgraded the service and the quality is awful! I need to replace the crapy service because my life was terribly disrupted because of their poor service and customer service.

• Review fromJames A

  Date: 10/06/2023

  1 star
  So I bought 2new iPhones and 15 and a 15 plus. When I opened the box I seen that the regular 15 was too small. I never took it out of the box. I closed the box and sent that phone back to spectrum. Today I get an email that they are refunding me minus the $50 fee and a $400 fee for scratches. I dont know how scratches happen but it wasnt from me. I never took it out of the box. I asked customer service if it is possible that they either sent me a scratched device or could it have been scratched from the person at spectrum that received it? I also asked that they just send me back the phone that I paid for. They said that it was impossible and also said that there is nothing they can do. I just got ripoff and there is nothing I can do.

• Review fromTracy C

  Date: 10/01/2023

  1 star
  Worst company ever! The customer service ***** they are very incompetent or I should say just stupid and the supervisor isnt any help they are just as dumb! I would advise not using this service unless you like dealing with stupid people who **** you off and over charge you. They caused a problem and they dont want to fix it!