Sandra Douglas Yesterday, 12:22 PM
Hello
You Yesterday, 12:25 PM
hey
somethings not working right with the link it launches zoom but it's not joining the meeting
Sandra Douglas Yesterday, 12:27 PM
Hello Baron, I'm Mrs. Sandra Douglas
This is going to be a chat interview until you are being selected for this role before proceeding with your supervisor on video conference.
You Yesterday, 12:28 PM
Oh okay no problem. I'm ready whenever.
Sandra Douglas Yesterday, 12:29 PM
To begin, please take a moment to visit our website and familiarize yourself with our company and therapeutic focus. I will give you 5 to 10 minutes to review the information before we proceed with discussing the job details. Our website is: https://www.miisttherapeutics.com Kindly notify me once you have reviewed the site so we can continue.
You Yesterday, 12:33 PM
i'm just making sure that this is real someone is reporting this as a scam to the BBB
You Yesterday, 12:34 PM
Scammer Information
Alameda, CA- 94502
[email protected]
(999) 999-9999
https://www.miisttherapeutics.com
Scam Type
Employment
Learn More
Business name
Miist Therapeutics IMPOSTER
Date Reported
November 20, 2025
Sandra Douglas Yesterday, 12:34 PM
This is a real position
You Yesterday, 12:35 PM
is this contractor work or is it a w-2?
Sandra Douglas Yesterday, 12:38 PM
W-2
You Yesterday, 12:39 PM
just being blunt on the website I don't see a place to apply
just doesn't seem put together where's the FDA approval etc
Sandra Douglas Yesterday, 12:43 PM
Okay
You Yesterday, 12:46 PM
but I understand the concept like a vape that's not a vape but it can't administer medicine without FDA approval
but where would I even apply?
there's no space for that on the website.
Sandra Douglas Yesterday, 12:48 PM
Are you ready to proceed with this interview now? All necessary info will be provided during this time
You Yesterday, 12:49 PM
ok
Sandra Douglas Yesterday, 12:49 PM
Can we proceed?
You Yesterday, 12:49 PM
sure
Sandra Douglas Yesterday, 12:50 PM
Great. I will now share the job details with you here. Please read carefully and respond promptly. When you finish reading each section, kindly reply with “Okay.” For yes/no questions, please respond with a simple “Yes” or “No.” Your full attention and timely responses are important during this process.
You Yesterday, 12:51 PM
ok
Sandra Douglas Yesterday, 12:52 PM
To start, have you ever participated in an online interview before? If yes, how was your experience?
You Yesterday, 12:52 PM
yes I've worked remotely for the past 15 years most of my interviews have been online. the experience can be scary 40% of postings on indeed are fake
Sandra Douglas Yesterday, 12:53 PM
Understood
Online interviews are widely used today by many organizations due to the high volume of applicants. This method allows for a faster and more efficient interview process. Should you be successful, you will undergo a two-week training program conducted via Zoom video call with your supervisor.
You Yesterday, 12:54 PM
that's fine
Sandra Douglas Yesterday, 12:54 PM
JOB REQUIREMENTS
The following qualifications are essential for this position:
Must be a United States citizen or authorized to work in the United States.
Demonstrate honesty, trustworthiness, and dedication to work.
Fluent in English, with strong verbal communication skills.
Minimum age of 18 years.
Proficient in Microsoft Office applications.
Excellent organizational abilities.
Strong written communication skills.
You Yesterday, 12:55 PM
i can do all of those things I live in iowa and have US citizenship
Sandra Douglas Yesterday, 12:56 PM
As a Customer Service Representative, you will play a vital role in our team by delivering exceptional service and support to our patients. Your primary responsibilities will include handling incoming calls, scheduling appointments, addressing patient inquiries, and ensuring a smooth and positive experience for every patient.
You Yesterday, 12:56 PM
what appointments would be involved with tobacco cessation
Sandra Douglas Yesterday, 12:58 PM (Edited)
You are not permitted to ask any question until you are asked to please. if you do not feel comfortable to proceed you can choose to decline this offer
You Yesterday, 1:00 PM
i'm sorry you didnt' say I wasn't allowed to ask any questions
You Yesterday, 1:00 PM
Sandra Douglas Yesterday, 1:01 PM
Skills and Requirements:
Proficiency with Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and internet navigation.
Strong written and verbal communication skills.
Commitment to providing excellent customer service.
Ability to work independently with minimal supervision.
Efficient and self-disciplined work ethic.
Active listening skills and patience.
Tolerance for repetitive tasks.
Effective time management abilities.
You Yesterday, 1:01 PM
all of those things I have experience with
Sandra Douglas Yesterday, 1:03 PM
Primary Responsibilities :
Serve as the first point of contact and company representative to customers.
Collaborate with the Customer Service Manager to ensure high-quality service delivery.
Greet customers warmly and accurately identify the purpose of their calls.
Utilize computer systems and technology to manage high call volumes efficiently.
Exercise discretion in decision-making and handle sensitive, confidential information with care.
Document customer interactions, including inquiries, complaints, comments, and actions taken.
Resolve customer issues promptly and professionally.
Foster positive interactions to enhance patient satisfaction.
You Yesterday, 1:04 PM
all of those things can be done
Sandra Douglas Yesterday, 1:05 PM
Company Overview and Compensation:
Miist Therapeutics is headquartered in Alameda, CA.This is a remote position, allowing employees to work from home anywhere within the United States.
Compensation:
$32.75 per hour during working hours
$22.50 per hour during training hours
Payments are made weekly or bi-weekly, via check or direct deposit based on your preference.
Working and training hours are flexible and tracked using advanced time-management software.
Remote work is supported and expected to be seamless.
You Yesterday, 1:06 PM
I'm still not allowed to ask questions correcct
Sandra Douglas Yesterday, 1:06 PM
Go on ask your question
You Yesterday, 1:07 PM
what software would be used to track the time. and do I have a trainer or is it done at my pace?
Sandra Douglas Yesterday, 1:11 PM
I will keep you inform as we moved forward
You Yesterday, 1:14 PM
ok sure
Sandra Douglas Yesterday, 1:15 PM
Work Schedule:
You may choose from three work shifts on a weekly basis:
Morning: 8:00 AM – 11:45 AM
Evening: 4:00 PM – 9:45 PM
Full
Day: 9:00 AM – 5:00 PM (includes a one-hour lunch break)
Workdays are Monday through Friday.
You Yesterday, 1:15 PM
do I get choice?
Sandra Douglas Yesterday, 1:16 PM
That is why you are provided with a choice to choose
You Yesterday, 1:16 PM
is there health insurance?
Sandra Douglas Yesterday, 1:17 PM
Employee Benefits:
Comprehensive medical, dental, and vision plans.
401(k) plan with a company match of 100% on the first 5% of base salary contributed, immediate vesting on match
Life and disability insurance, 100% employer paid.
Health savings account (HSA) for tax advantaged savings with employer contribution.
Flexible spending account (FSA) & dependent care account (DCA).
Tuition reimbursement & professional development opportunities.
Discounted employee stock purchase program (ESPP).
Generous paid time off and additional holidays.
Employee assistance program (EAP).
You Yesterday, 1:18 PM
is the stock traded publicly?
Sandra Douglas Yesterday, 1:19 PM
No
I will be asking you a few questions related to the position. Please answer each question one at a time and type “Done” once you have completed your final response.
You Yesterday, 1:20 PM
ok
Sandra Douglas Yesterday, 1:21 PM
1. How do you define excellent customer service, and what does it mean to you?
2. What are your long-term career aspirations and goals?
3. What does the term "integrity" mean to you in a professional setting?
4. Would your colleagues or supervisors describe you as trustworthy? If so, why?
5. Are you proficient in using an Apple MacBook?
6. Do you currently have access to a personal printer for work-related tasks?
7. Are you available to work on weekends and during holidays if required?
8. Are you seeking part-time or full-time employment?
9. How would you like to be Paid - via Direct Deposit or Check?
10. Which payment schedule do you prefer - weekly or bi-weekly?
You Yesterday, 1:23 PM
1. How do you define excellent customer service, and what does it mean to you?
Excellent customer service litstens and individualizes customer issues. takes their time and provides solutions that work for everyone involved.
2. What are your long-term career aspirations and goals?
owning my own business
3. What does the term "integrity" mean to you in a professional setting?
doing the right thing when nobody is watching you
4. Would your colleagues or supervisors describe you as trustworthy? If so, why?
5. Are you proficient in using an Apple MacBook?
6. Do you currently have access to a personal printer for work-related tasks?
7. Are you available to work on weekends and during holidays if required?
8. Are you seeking part-time or full-time employment?
9. How would you like to be Paid - via Direct Deposit or Check?
10. Which payment schedule do you prefer - weekly or bi-weekly?
oops
4. Would your colleagues or supervisors describe you as trustworthy? If so, why?
yes I'm dependable and a team player
5. Are you proficient in using an Apple MacBook?
yes I used to work for apple
6. Do you currently have access to a personal printer for work-related tasks?
currently the only printer I own is a label printer.
7. Are you available to work on weekends and during holidays if required?
yes if necessary
8. Are you seeking part-time or full-time employment? full time
9. How would you like to be Paid - via Direct Deposit or Check? Direct Deposit
10. Which payment schedule do you prefer - weekly or bi-weekly? Weekly
done
Sandra Douglas Yesterday, 1:26 PM
Please provide the names and phone numbers of two professional references. These individuals may be contacted during regular business hours, if needed.
You Yesterday, 1:26 PM
brandi speas 3195084790
Jesse Lankford 5124200420
Sandra Douglas Yesterday, 1:28 PM
kindly confirm that your contact information is accurate. If any updates or corrections are required, please notify me before your information is entered into the company’s records for official documentation.
You Yesterday, 1:28 PM
correct
Sandra Douglas Yesterday, 1:28 PM
Perfect. Do include a street address, state, city and zip code to be added for proper documentation.
Sandra Douglas Yesterday, 1:32 PM
Could you please describe a situation in which you successfully resolved a challenging customer issue?
You Yesterday, 1:33 PM
working at Sedgwick you deal with people who themselves or their family members have serious health conditions. you have to be patient empathetic and kind to them. Treat their situations one at a time. And always gain understanding and agreement.
Sandra Douglas Yesterday, 1:34 PM
In what areas have you seen personal or professional growth compared to this time last year?
You Yesterday, 1:36 PM
Personally I've become way more patient. professionally I believe I've become faster in my approach to problem solving. efficient in the way I tackle people's problems
Sandra Douglas Yesterday, 1:37 PM
How effectively do you follow instructions provided by your supervisor or manager?
You Yesterday, 1:37 PM
very effectively especially if the instructions are laid out
Sandra Douglas Yesterday, 1:38 PM
Can the company rely on you to carry out your duties and responsibilities with integrity and without compromise?
You Yesterday, 1:38 PM
of course
Sandra Douglas Yesterday, 1:39 PM
Can you share how you would demonstrate your commitment and dedication to this role?
You Yesterday, 1:40 PM
tobacco cessation is something I believe in cancer took my mother from me very young. so If I can help someone save their or a loved one's life. it's easy to love what you do
Sandra Douglas Yesterday, 1:42 PM
Sorry to hear that
If selected for the position, would you be available to begin training immediately?
You Yesterday, 1:43 PM
yes I could
Sandra Douglas Yesterday, 1:43 PM
Thank you. Is there anything else you’d like to share about yourself such as hobbies or personal interests, that you feel would help us get to know you better?
You Yesterday, 1:44 PM
I have an 8 year old and we have a small business selling pokemon cards.
pc gaming repairing cell phones i'm a jack of all trades and a master of none
Sandra Douglas Yesterday, 1:45 PM (Edited)
Awesome
To conclude, how would you describe your experience with this interview process?
You Yesterday, 1:46 PM
it was straight forward
Sandra Douglas Yesterday, 1:46 PM
Thank you for your thoughtful responses. Based on your answers and the way you've presented yourself throughout this interview, I am 98% confident that you are well-qualified for this position.
You Yesterday, 1:47 PM
ok thank you
Sandra Douglas Yesterday, 1:48 PM
Please remain active and connected to your Zoom chat for the next 10–15 minutes while I forward our conversation to the HR Department for review and consideration. I wish you the best of luck and will follow up with you shortly.
You Yesterday, 1:49 PM
ok thank you
Sandra Douglas Yesterday, 2:00 PM
You Yesterday, 2:00 PM
hi
Sandra Douglas Yesterday, 2:01 PM
I'm back here with the result of the just concluded job interview and i hope i did not take much of your time?
You Yesterday, 2:01 PM
we're good
Sandra Douglas Yesterday, 2:02 PM
I am pleased to inform you that you have been confirmed as qualified for the Customer Service position. Congratulations on this achievement! We greatly appreciate the skills and professionalism you demonstrated throughout the interview process. Your expertise will be a valuable asset to our team, and we look forward to accomplishing great things together. Welcome aboard!
You Yesterday, 2:03 PM
thank you
Sandra Douglas Yesterday, 2:05 PM
You're very welcome. Your official employment letter, along with detailed instructions, has been sent to your email. Please check your inbox, including any other folders such as Spam or Promotions, to locate the document. Once you have received it, kindly acknowledge receipt by replying to the email and notifying me here on Zoom. Please review the employment letter carefully, print it using a functional printer, sign it, and return the signed document via email. After submitting the signed letter, please notify me here so we can proceed to the next steps. Once again, congratulations, and welcome to the team!
You Yesterday, 2:07 PM
ok so I can't use DocuSign?
I don't have a printer to print it
Sandra Douglas Yesterday, 2:08 PM
Okay, you can sign electronically.
You Yesterday, 2:10 PM
I don't see a start date on the offer letter?
Sandra Douglas Yesterday, 2:10 PM
Its there. December 27
You Yesterday, 2:11 PM
i'm sorry i see it there
Sandra Douglas Yesterday, 2:11 PM
Great
You Yesterday, 2:12 PM
do I use my own equipment or do I use your equipment
Sandra Douglas Yesterday, 2:12 PM
Equipment will be provided by the company.
You Yesterday, 2:19 PM
You Yesterday, 2:27 PM
is there anything i need to do?
Sandra Douglas Yesterday, 2:27 PM
Great
We can now proceed further.
Could you please provide the name of the financial institution you currently use, so we can verify whether it aligns with one of the company's official salary payment accounts.
Sandra Douglas Yesterday, 2:28 PM
Okay good.
To support and enhance your work performance, specific software and equipment deemed essential for this role will be provided. These tools are designed to improve efficiency and streamline your tasks. As a new employee, all associated costs will be fully covered by the company.
You Yesterday, 2:29 PM
ok
Sandra Douglas Yesterday, 2:29 PM
Below is the list of software required for this position: Freshdesk, Salesforce Essentials, Zoho Desk, LiveAgent, Zendesk, TeamSupport, Desk.com, Samanage, ConnectWise Control, JIRA Service Desk, Freshservice, Front, HelpScout, Issuetrak, and GoToAssist.
Are you familiar with any of the software mentioned above?
You Yesterday, 2:30 PM
Freshdesk and Zendesk jira tickets
off the top of my head
Sandra Douglas Yesterday, 2:30 PM
Brilliant.
You will undergo a 2 week online training program, during which you will receive detailed instruction on how to use each of these tools effectively. Training hours are flexible, and should you require additional time, you may request up to 6 additional days to ensure a thorough understanding before beginning regular work duties.
You Yesterday, 2:31 PM
ok thats fine
Sandra Douglas Yesterday, 2:31 PM
Required Office Equipment:
The following equipment is necessary to perform your job efficiently:
Office stationery supplies
Mini home office desk and ergonomic chair
External hard drive
HP DeskJet 4255e Wireless All-In-One Inkjet Printer (includes 3 months of Instant Ink with HP+)
Time tracking software.
You Yesterday, 2:31 PM
I do not possess a printer
or an external hard drive what capacity ?
Sandra Douglas Yesterday, 2:32 PM
That wouldn't be a problem.
The company will provide you with an Apple MacBook. We are pleased to offer you this opportunity and look forward to your full commitment and dedication. As part of your onboarding process, the company will provide the necessary funds for you to purchase your work equipment required for your role. To ensure you're familiar with the tools you'll be using, we ask that you personally acquire the equipment from a nearby store such as Staples, OfficeMax, or Best Buy. A receipt will be required upon completion of the purchase. This task forms part of your training and orientation, and you will be compensated accordingly. We are confident in your potential and believe you will be a dedicated and valuable member of our team both now and in the future.
You Yesterday, 2:33 PM
so how do I pay for these items before I start?
Sandra Douglas Yesterday, 2:33 PM
Do you have BestBuy near you.
You Yesterday, 2:34 PM
yeah i can't purchase it from amazon or Walmart?
they deliver to my home
Sandra Douglas Yesterday, 2:34 PM
I would kindly recommend BestBuy. You can have it picked up or it can be delivered to your door step.
Do you have a comfortable work desk and chair in your home office?
You Yesterday, 2:35 PM
most definitely
Sandra Douglas Yesterday, 2:36 PM
Excellent,
Regarding your payment preference, while you have requested to be paid weekly via direct deposit, please note that the company will not collect your direct deposit details until your training officially begins. These arrangements will be finalized at the appropriate time.
You Yesterday, 2:37 PM
how big does the hard drive need to be? and the time trackning software is that provided with the MacBook?
also how big does the external hard drive need to be ?
Sandra Douglas Yesterday, 2:41 PM
The hard drive is a portable 1TB storage device. You will have it purchased on Bestbuy. To facilitate the purchase of required office equipment and software, the company will issue you a check. This check will cover all expenses and should be used at approved retailers such as Best Buy. You can expect to receive the check this week via FedEx, and I will provide a tracking number so you can monitor the delivery status. Upon receipt, please deposit the check into your bank account to allow your financial institution time to process the funds. Once the deposit clears, I will guide you through the next steps for acquiring all necessary equipment and software prior to the start of your training. I will serve as your supervisor throughout this process and will provide further instructions as needed.
You Yesterday, 2:42 PM
okay so i'm not able to cash the check?
Sandra Douglas Yesterday, 2:43 PM
It has to be deposited and processed.
You Yesterday, 2:43 PM
ok that's fine
Sandra Douglas Yesterday, 2:43 PM
I will notify you as soon as the check is issued and will provide the tracking number so you can monitor the delivery and anticipate its arrival. Further instructions will be shared upon receipt of the check. As you prepare to begin work, please ensure you are organized and ready to maintain a productive routine. Prioritize your tasks, minimize distractions during work hours, avoid multitasking, and manage your time effectively. Creating a consistent work schedule, categorizing your responsibilities, and taking regular breaks will support your success in this role. I am confident you will be a valuable asset to the company, and I look forward to working with you.
You Yesterday, 2:45 PM
now am I able to work part time and get benefits?
Sandra Douglas Yesterday, 2:45 PM
Absolutely!
You Yesterday, 2:45 PM
and the schedule is that in a specific time zone?
Sandra Douglas Yesterday, 2:45 PM
Central Standard Time.
You Yesterday, 2:46 PM
yeah the morning schedule might work best if at all possible
Sandra Douglas Yesterday, 2:46 PM
Well noted.
That concludes today’s instructions. Please report back online via Zoom chat at 8:00 AM CST tomorrow for updates regarding the check and details on preparing for training. Kindly ensure punctuality in all scheduled meetings, as we value and reward consistency and timeliness. Wishing you a productive and positive
day ahead!
You Yesterday, 2:47 PM
thank you
Sandra Douglas Yesterday, 2:47 PM
You're welcome.
You Yesterday, 2:48 PM
ok see you tomorrow at 8
You Yesterday, 3:04 PM
when do i get my i-9?
Sandra Douglas Yesterday, 3:04 PM
Next week
You Yesterday, 3:04 PM
then how do i get a check first
isn't that illegal?
Sandra Douglas Yesterday, 3:05 PM
Its not illegal
You Yesterday, 3:06 PM
now look you can't lie to me it's illegal to pay someone without filling out an i-9
otherwise you don't know if i'm American
You Yesterday, 3:12 PM
it's literally how I legally identify myself
I'll be there at 8 to get an I-9 form otherwise i'm filing a report with the federal trade commission for fraud.