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Search Results (101943)

Online Purchase - Online Purchase

GROUNDINGOFFICIAL.COM I ordered an earth grounding fitted Queen bedsheet which arrived quickly from a Burnaby, BC location. I used the sheet for 2 weeks and was surprised by the positive results on my body pains and sleep quality. After washing the sheet it stopped working. I tried using different outlets on the sheet, as there are 4 different placement options on the sheet. I looked up the warranty period and realized I had a 90 day money back guarantee. I contacted them and initially they requested photos of the sheet showing its condition and to confirm its use after washing. This would help them identify the issue and guide me on my next steps. I sent 2 pics of the sheet still on my bed. Then on the next email response they instructed that the sheet be returned to Germany and provided an International address to return the sheet to; and after I provided proof of sending package by providing a tracking number of the package they would provide a full refund after receiving the sheet. As I keep all original packaging on orders that have a warranty period, I realized that the order I received was sent from a Burnaby, BC address, so I responded by email that I would not return the sheet to an International shipping address provided as the product was sent to me from a local BC address. I told them that I expected an immediate refund or a replacement product to be sent. Again they responded that although they understood my concern about an International address they were unable to offer a refund or return on my order. I responded with an email suggesting that they reconsider their response as The Grounding Official website states -“9/10 users love us. If you don’t, we offer a 100% Money Back Guarantee with no questions asked’’. I attached a print screen of this to the email. I wrote that I expected a full refund to be processed immediately. I asked for the Manager to call me and provided my phone number. Their final email response was -“Thank you for reaching out and sharing your concerns. We truly understand your position, we’ve reviewed your request carefully. After consulting with our management team, we regret to inform you that we are unable to offer a return or refund for this order. We sincerely appreciate your understanding, and if you have any questions. about your product or need assistance with it’s use, we’d be happy to help.” Yep, I got duped but I’m doing my part to hopefully save someone else some money and stress of being swindled. We live ‘n learn. They will get theirs.

Dollars Lost: $140

Unknown Location

Date Reported: November 28, 2025

Business Name Used: Grounding


Tax Collection - Tax Collection Scam

They called and left this message 16672022817 Deposited a new message: "780393. I've been trying to get a hold of you for the past few days. I'm going through your file and files flagged after the 2025 extension deadline, and yours still shows a balance or some missing returns. Not sure if you received our letter in the mail. Please press 1 now to connect with the tax officer assigned to your file. Thanks to the new administration, the IRS has reopened funding for the Fresh Start program. It's meant to help people reduce or even wipe out what they owe so they can have a fresh start as the name speaks for itself. You can also call back at 866-878-0393 and ask for the resolution department. Just mention your reference code or application ID if you already received one. And if you prefer not to hear from us again, just call and press 9." They call with several different numbers. It's getting really annoying. Spam blocked doesn't pick it up.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 28, 2025

Business Name Used: N/A


Phishing - Phishing - Loan Solicitation Scam

Scammers trying to sell me a loan of up to 40,000 to pay off debt. They say they have a loan application from me but I’ve never applied for a loan before in my life. Never says the name of the company. They call from different numbers at all hours of the day.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 28, 2025

Business Name Used: N/A


Phishing - Phishing Scam

The caller called me claiming to be from the Digital Activation Department. They claimed that a business for the target was not available on the major search engines and platforms. I had been receiving calls from them a few times day since the beginning of this week. They asked for phone number, email and if I owned the company they were calling for. They likely were going to ask for money to put it on a search engine which appears to only be a ploy to get you to give out personal information. The caller ID notes them as a "Potential Spam." I hung up and saw that it was a common scam after looking it up. Just with the initial questions they could have been trying to collect vocal patterns for stealing identity.

Dollars Lost: $0.0

Philadelphia, PA- 19191

Date Reported: November 28, 2025

Business Name Used: Digital Activation Department


Phishing - Phishing - Loan Solicitation Scam - Ridgegate Financial Impostor

I get about 10 calls per day trying to get information for me to receive a loan. I continue to block and report junk all the numbers that called from Ridgegate financial but they continue to call. Typically they are trying to scam people into getting a loan between $50,000 and $70,000.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 28, 2025

Business Name Used: N/A


Employment - Indeed Imposter

Hey, sorry to bother you! I'm Emily from Indeed. We would like to provide you with an online remote job. The daily salary is $100-600 , and you can work 60-90 minutes a day at your favorite time and place (paid by the day). But please note: you must be at least 25 years old,Must have a valid Social Security Number (SSN). If you meet the requirements and want to know more, please answer "yes" or "no".

Dollars Lost: $0.0

Unknown Location

Date Reported: November 27, 2025

Business Name Used: Indeed


Employment - YOUTUBE Imposter

They keep texting this to my phone! ,Hello, I'm Goldie, a customer service representative from YouTube. Your resume has been recommended by multiple online recruitment platforms. High-paying position: YouTube Optimization Specialist. Remote work required. Daily salary: $200 to $600. No experience required - free training provided. Monthly salary: $6,000 - $10,000 + daily allowance (immediate payment). Long-term position with part-time or full-time options. Helps increase the exposure and views of YouTube users' videos. Company benefits: There is a 4-day paid trial period. After the probation period, you can sign a formal labor contract with the company. Enjoy statutory paid holidays, medical insurance and education subsidies. We currently have 5 vacancies. If you are 25 years old or older and interested, please send a text message to;   2134986476       for more details

Dollars Lost: $0.0

Unknown Location

Date Reported: November 27, 2025

Business Name Used: Youtube


Phishing - TEMU Order not received

I used Temu for the first time on November 18th 2025. Ordering from its website from a supplier named Colllla. The item ordered was a sexual wellness device that was supposed to be 50 inches, and 41.9 pounds. Two days later the item was picked up by FedEx. FedEx reported that the packages total weight was only 28 pounds. I had then reached out to the supplier saying there must have been a mix up the item was under weight making it the incorrect item ordered. The supplier didnt reply to me. During the shipping period another person on the website left a 1 star review for the same item that he received was incorrect and under weight. The supplier has a no return/refund policy for any opened packages. Mine is still unopened in its orginal shipping box. They are arguing that the item is correct and does not have any flaws and met quality inspection upon leaving warehouse. But my argument is that it is the incorrect item since it does not weigh the 41.9 pounds that was ordered. Im still waiting for a resolution to this incident and wanted to report them so it doesnt continue to happen to others.

Dollars Lost: $152.53

Unknown Location

Date Reported: November 27, 2025

Business Name Used: Colllla shenzhenshizhihongbokeji co. Ltd Grace Zhu


Employment - Employment - Tanchel transport

I initially received an email for a position that I do not have any qualifications for and I didn't apply. Then after a few days they sent another email mentioning to check my spam folder to fill out the form attached. I immediately noticed that the form link had .php extension which was suspicious and I searched on the internet regarding the company and thus saw on bbb.org about similar experience of another person.

Dollars Lost: $0.0

Unknown, ON-

Date Reported: November 27, 2025

Business Name Used: Tanchel transport


Phishing - ridgemont financial Imposter

An automated call wanting to make a "loan". I receive 4 calls a day from a different 800 number and block each number.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Ridgemont financial


Phishing - Fake Refund Offer - Phishing Scam

Received a text on November 25 (from 47839) "Today is the final day to claim a $600 refund through the 2025 U.S. Safe Driver Program. Check your eligibility now: safedriverbenefit.com/***** Stop2End" Received a text on November 26 (from 47839) "Extended Today: $600 Safe Driver refund still open, don't miss your chance: Qualify here now: safedriverbenefit.com/***** Stop2End"

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: N/A


Online Purchase - Product Not As Advertised/Refusal to Honor Refund Policy

The merchandise received is very poor quality for what is advertised on their website. They would not honor their own 7 day return policy. They do not offer a return authorization or refund as outlined on their website. They only communicate by email and offer a small discount but will not provide a return auth or refund.

Dollars Lost: $60.97

Sheridan, WY- 82801

Date Reported: November 26, 2025

Business Name Used: wisegardeners.com


Tax Collection - Tax Resolution Unit

Multiple calls, voicemails, and texts per day from “Tax Resolution Unit” offering persons loan and warning about impending deadline.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Tax Resolution Unit


Online Purchase

I was watching a video of the new bag sealer and cutter on instagram and thought it would make nice stocking stuffers for my adult children. So I decided to see how much they were, and it was during the Black Friday sales. I decided to take a chance it was cheap enough to risk. The grand total end price was $25.88 (not too bad for 5 items if the product was cheap or didn’t work) and when I used my card it charged an extra $8 dollars and some change (not for shipping, not for taxes that was already included in the $25.88) when the transaction went through and was completed, I said oh no!! So, I immediately emailed the customer service support email and asked them to cancel the order and do not ship! They emailed back next day and asked me why I wanted to stop order. I explained to them it was more than I wanted to spend, and then they emailed back and said sorry it’s already been shipped. I’m like I literally just ordered it!!! Going to chalk this up to lesson learned! I usually research my products and companies too….i don’t know why I didn’t do it this time! Laziness kicked in! Shame on me!

Dollars Lost: $33.64

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Recognizeknow


Phishing - Phishing - Loan Solicitation Scam

90817. You've probably seen rates coming down lately. Plus, underwriting has opened up quite a bit for people with less than perfect credit. So we went ahead and re-reviewed your old loan request this morning, and it's now showing a potential approval for about $67,000 if you're still interested and just press one now to connect with the underwriting team or call me directly at 855-909-0817. It's Monday today, and I'll be available until 6 PM. When you call, please ask for the underwriting team and mention your approval reference ID if you received one. Hope you're having a great day and looking forward to helping you finalize this. To stop updates. Simply press nine.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: N/A


Online Purchase

Tiktok ad for comfrt clothing. had a timer to recieve the discoun. i placed two orders and both came with confirmation and tracking. it’s been 31 days and my tracking says the packages were delivered. i reached out and they told me they were shipping me two new orders since i didn’t recieve the first shipment. i call BS. sounds legit in the emails, i even asked if it was a scam just to tell me so my kids wouldn’t be missing out on xmas gifts and they told me they were a verified, well known company and blah blah blah. it’s a scam. be smarter than i was!

Dollars Lost: $101.74

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Comfrt/ Alluresta impostor


Online Purchase

Seller's website offers product with big discounts for larger purposes. The return/refund policy says it can be returned within 30 days. I purchased product, which arrived but does not dispense. I attempted a return that the seller has refused to process, and the seller then processed another payment; they subscribed me without consent. I never received the second shipment, and the 'tracking number' link took me to a site that appeared to be Chinese without tracking information but with a sales popup and then a porn popup.

Dollars Lost: $162.72

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Ovela


Online Purchase - SoSo snatched fitness

I was told I would be signing up to be a product ambassador for the SoSo snatched fitness company. This was on September 29th 2025. Through Facebook messenger I contacted the owner off her Facebook business page. I sent my money through cash app and proceeded to wait. Weeks went by where there was no contact and she finally reached out and said she was sick and that she would get to me soon. I still have not heard anything back. I have attempted to request my refund through cash app, and through her website with no luck. The lady is active every day on Facebook and continues to post messages and ignore the people that are posting on her feed asking for their money back.

Dollars Lost: $25

Saint Paul, MN- 55106

Date Reported: November 26, 2025

Business Name Used: SoSo snatched fitness


Home Improvement

There was a contract made with Mark Pentecost about repairing the siding on my garage where it was struck by a driver without insurance coverage. On 4/4/25, I gave him a check for $200.00 to purchase the needed material. For several months he communicated to me that the siding was wrong/had not come/arrived, and he was busy with other work. He cashed the check the same day I wrote it. I have telephoned him throughout the past 8 months and his voicemail was not set up, texted him multiple times with little to no response. This exploitation extends to my daughter who gave you $1,000 cash to repair a place on her roof an damage to some siding. I am reporting this to hopefully prevent this from happening to others.

Dollars Lost: $200

Marion, IL- 62959

Date Reported: November 26, 2025

Business Name Used: Mark Pentecost contractor


Online Purchase

Ordered on March 23,2025 and still have not received to this day. I tried to contact them with no response

Dollars Lost: $51.39

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Snapwhirlz


Employment - Employment scam

[email protected] Hello, Your talent’s profile was seen on Backstage/AllCasting and I must say, it is one of the best to meet our desired requirement for the Kids Luxury Fashion Photo shoot for Amazon/PUMA Kids Fashion Magazine 2025. It would be an honor to work with your talent. About Dwight Esnard Photography®,We are one of the leaders in professional photography, specializing in portraiture and commercial Photography®. We have both the knowledge and expertise to create and capture the perfect image of yo, so here we are again, calling for an upcoming commercial to market a collective sales kids catalog for the year for Clothes, Bags, Shoes and Purses for our reputable Russian based client (PUMA) who believes in fashionable lifestyle. PUMA. A Multi brand company, PUMA, and the PUMA Group embodies the concept of modern, upmarket shopping. A sports brand, designing, developing, selling and marketing footwear for over 65 years, Puma is one of the most well-known sporting apparel brands in the global world. PUMA is the third largest sportswear manufacturer in the world. PUMA stores stock the aforementioned brands and offer an enviable selection of such renowned designer sportswear and other apparels. PUMA has also collaborated with established NYC’s Soho neighborhood with Puma’s Global Senior Head of Lifestyle, Yassine Saidi, and Founder of the Filling Pieces shoe brand, Guillaume Philibert, amongst others. and have decided to collaborate with David Lachapelle Photography®, for their Commercial advert work nationwide. For more information, please visit http://www.puma.com SHOOT!!! PUMA / Amazon Kids Fashion Magazine Shoot 2025 The events date are: Event Date 1: Dec 8th 2025 – (3 Models) Event Date 2: Dec 20th 2025 – (3 Models) Event Date 3: Dec 27th 2025 – (3 Models) You only choose one date to be available for the shoot. Compensation Paid Time: 11A.M -3P.M. The total pay for the job is USD $5000 (Tax deductible) and you will get $500 as your advance/upfront artist discretionary purposes and booking fee balance of USD 4,500 will be paid immediately after the completion of the commercial shoot (Advance/Booking ($500) + Usage rights and services ($4,500) = $5000. There is room for negotiation. You will NOT only receive a paycheck of $500 but also an EXTRA amount that you will use to pay for your wardrobe/costume that will be used for the shoot, which you will be forwarding to the contracted fashion stylist so he can ship out the wardrobe/costume to you before the date of the shoot. REASON being that, the payment for the wardrobe has to be made or billed to your Name/info as requested and acceptable business terms by the representative sponsorship to the fashion stylist, to ensure a tallied customization and label to be printed on your wardrobe.(Read this Paragraph again) The shooting will be held at a rented studio in your location – (we shall arrange a suitable studio and convey its details to you unanimously). Below are the required Payment and Sign-up details you are to forward to us for filling and to mail you the aforementioned Paycheck for the Wardrobe. INFO NEEDED: Your full name, physical address (No P.O Box) state & city, zip code and cell phone number We look forward to working with you on this project. Have a wonderful day! Warmest Regards,

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Dwight Esnard Director Global Entertainment Holdings Inc.


Advance Fee Loan

I received 6 or more calls a day from this "loan" company. I did not request or sign up for a loan.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: did not specify


Employment - Employment Solicitation - Reshipping Scam

Received e-mail and states the following. Dear Applicant, We have reviewed your profile on a job recruiting website, and we would like to offer you a work-from-home Quality Control Inspector position at Box Cascade. We have several positions available in the area, and we are recruiting additional personnel for this employment. COMPANY INFO Box Cascade is generally recognized as a reliable and efficient company with highly skilled and experienced staff, effective delivery services, and strict criteria for quality assessment. Our primary goal is to be the best in the freight area and delivery, which is why we are looking for positive, energetic, and outgoing employees who are able to work in our team. Our methods of verification are regularly updated to ensure the best quality of our work. Working with us offers prospects for career growth, so you will always have the possibility to move up, constantly improving yourself together with our team. We provide complete onboard training for each potential candidate. Please visit our website for more information about the services we provide: https://boxcascade.com/ POSITION DESCRIPTION As a Quality Control Inspector, you will be responsible for forwarding shipments from home, and your main task will be to monitor the flow of business mails and packages. At Box Cascade, we are committed to providing the best customer service possible and are looking for more staff to oversee internal mail flow. This flow will consist of mail containing various types of documents that cannot be sent by fax or other means of communication if such documents may be accessible to a third party due to their strictly confidential nature. We place great emphasis on good relationships with our clients as our company maintains high standards of quality in our services. With this in mind, we strive to deliver every package to its owner. This task will involve forwarding various packages to their owners or further along our delivery chain. In short, your job will be to receive packages, repackage if necessary, and send them to the correct recipient. This position doesn't require any investments out of your pocket. Shipments are paid for, and you receive prepaid shipping labels for each package. We use the same boxes and packaging materials the shippers use. All you need at the beginning is a laptop/PC or your mobile phone with an internet connection, and access to a regular printer (which can be reimbursed if a receipt is provided), and storage for up to 8 small boxes (20 lbs max). You need to process 10-15 shipments a week, in general. The actual work requires 10-15 hours a week. Thus, your responsibilities will include, but not be limited to: * Receive mail and shipments to your residential address * Inspect a product’s condition, check it for defects and damage * Fill out forms and other electronic documents as instructed (you will receive an email with detailed instructions for each package) * Pack packages if necessary; * Ship out the packages via UPS, FedEx, or USPS; * Send daily or weekly reports to your online dashboard (Smart Panel). SALARY Your first fixed salary is $3200 for the whole probation period + bonuses for processing more packages at busier times afterwards. Please note that you will receive this payment in 30 calendar days once your first package is reshipped, being paid $800 a week each Friday further on. APPLY NOW! Please make sure to add your HR manager’s email address to your contact list to avoid losing messages or having them delivered to your spam folder. If you have any job-related questions regarding this position, feel free to contact your HR manager and ask for any assistance. If you are ready to get started, do not hesitate and complete an application form. Looking forward to hearing from you soon. Please check our FAQ below: FAQ Q: Can I apply for this job, if I’m already engaged in a full-time work? A: Yes, you can apply for this job. Somebody should stay at home during business hours to receive packages from FedEx, UPS, DHL, etc. Q: Does this job require any investments from my pocket? A: No, the job doesn’t require any investments from your pocket. Any job-related expenses will be fully reimbursed by our Financial department. Q: Are taxes taken out of pay? A: Yes, they are. It’s W-2 form position Q: Are there any computer software requirements? A: Just an internet connection (you’ll need our website only) Q: How long does it take to complete package tasks? A: About 4 hours daily. Q: How will I get information about the time of package delivery? A: Merchandise description, tracking information and delivery date will be specified in your online work panel Q: What should I do if the package is not addressed to me? A: Most often, lost and/or gift packages are addressed to our customers and/or employees (with their name on the label). You have to regulate your time in order to personally receive the package. Q: How do I take the packages if I am not at home? A: Alternatively, you can sign or authorize a release form, whereby the carrier will leave the package on the doorstep, porch, or elsewhere. In this way, please sign it on behalf of a customer. Q: What should I do after receiving the package? A: You will receive a prepaid shipping label and instructions on how to ship the package out. Q: Who pays for the shipping? A: The Company pays for postage by providing pre-paid shipping labels that you print. Q: How do I ship the merchandise? A: Packing up an item, attaching a prepaid shipping label with clear tape and taking it to a local UPS, FedEx or USPS office, and shipping it out. Q: How to send? A: Print the shipping label that you download from the website, relabel the box and drop it off at any local UPS or FedEx facility. Q: How many packages will I receive per month? A: Normally 30-60 packages will be sent to you during the month Q: How will I get paid? A: Payments are made by Direct Deposit, check by mail, Paypal, Cash App, Zelle (Interact for Canadians) or Western Union. Q: When would I get paid and how often? A: You will receive your first salary of $3200 in 30 calendar days once you ship out your first package. After that, it’s $800 weekly (every Friday). All bonuses will be accumulated and paid to you together with your initial salary on a payday. Q: Are there any bonuses? A: Yes, we pay $75 bonus for each pick up at FedEx, UPS or USPS offices in your home area Q: Are there certain types of items that require an additional inspection? A: Different packages will contain different clothes or electronics. No prohibited items/drugs/weapons will be inside those packages. Q: Is there a face-to-face or phone interview or contact at any time? A: We will arrange a phone interview for you after you submit an application form Q: How soon can I get started? A: We will send you an employment agreement with terms and conditions. After you submit a signed and completed copy to our HR department, you will receive an acceptance email and information regarding your starting date. Q: Is there a training provided A: Yes, it’s paid for, and we will walk you through the whole process by email, texts, calls and chat. This same e-mail when I pulled it up on my cell phone listed a different company name as Crossway Cargo LLC. It states a difference hiring proposal with the same wording format. See below. Dear Applicant, We have reviewed your profile on a job recruiting website, and we would like to offer you a work-from-home Quality Control Inspector position at "Crossway Cargo LLC". We have several positions available in the area, and we are recruiting additional personnel for this employment. COMPANY INFO "Crossway Cargo LLC" is generally recognized as a reliable and efficient company with highly skilled and experienced staff, effective delivery services, and strict criteria for quality assessment. Our primary goal is to be the best in the freight area and delivery, which is why we are looking for positive, energetic, and outgoing employees who are able to work in our team. Our methods of verification are regularly updated to ensure the best quality of our work. Working with us offers prospects for career growth, so you will always have the possibility to move up, constantly improving yourself together with our team. We provide complete onboard training for each potential candidate. Please visit our website for more information about the services we provide: "https://crosswaycargo.com/" POSITION DESCRIPTION As a Quality Control Inspector, you will be responsible for forwarding shipments from home, and your main task will be to monitor the flow of business mails and packages. At "Crossway Cargo LLC", we are committed to providing the best customer service possible and are looking for more staff to oversee internal mail flow. This flow will consist of mail containing various types of documents that cannot be sent by fax or other means of communication if such documents may be accessible to a third party due to their strictly confidential nature. We place great emphasis on good relationships with our clients as our company maintains high standards of quality in our services. With this in mind, we strive to deliver every package to its owner. This task will involve forwarding various packages to their owners or further along our delivery chain. In short, your job will be to receive packages, repackage if necessary, and send them to the correct recipient. This position doesn't require any investments out of your pocket. Shipments are paid for, and you receive prepaid shipping labels for each package. We use the same boxes and packaging materials the shippers use. All you need at the beginning is a laptop/PC or your mobile phone with an internet connection, and access to a regular printer (which can be reimbursed if a receipt is provided), and storage for up to 8 small boxes (20 lbs max). You need to process 10-15 shipments a week, in general. The actual work requires 10-15 hours a week. Thus, your responsibilities will include, but not be limited to: * Receive mail and shipments to your residential address * Inspect a product’s condition, check it for defects and damage * Fill out forms and other electronic documents as instructed (you will receive an email with detailed instructions for each package) * Pack packages if necessary; * Ship out the packages via UPS, FedEx, or USPS; * Send daily or weekly reports to your online dashboard (Smart Panel). SALARY Your first fixed salary is "$4200" for the whole probation period + bonuses for processing more packages at busier times afterwards. Please note that you will receive this payment in 30 calendar days once your first package is reshipped, being paid "$1050" a week each Friday further on. APPLY NOW! Please make sure to add your HR manager’s email address to your contact list to avoid losing messages or having them delivered to your spam folder. If you have any job-related questions regarding this position, feel free to contact your HR manager and ask for any assistance. If you are ready to get started, do not hesitate and complete an application form. Looking forward to hearing from you soon. Please check our FAQ below: FAQ Q: Can I apply for this job, if I’m already engaged in a full-time work? A: Yes, you can apply for this job. Somebody should stay at home during business hours to receive packages from FedEx, UPS, DHL, etc. Q: Does this job require any investments from my pocket? A: No, the job doesn’t require any investments from your pocket. Any job-related expenses will be fully reimbursed by our Financial department. Q: Are taxes taken out of pay? A: Yes, they are. It’s W-2 form position Q: Are there any computer software requirements? A: Just an internet connection (you’ll need our website only) Q: How long does it take to complete package tasks? A: About 4 hours daily. Q: How will I get information about the time of package delivery? A: Merchandise description, tracking information and delivery date will be specified in your online work panel Q: What should I do if the package is not addressed to me? A: Most often, lost and/or gift packages are addressed to our customers and/or employees (with their name on the label). You have to regulate your time in order to personally receive the package. Q: How do I take the packages if I am not at home? A: Alternatively, you can sign or authorize a release form, whereby the carrier will leave the package on the doorstep, porch, or elsewhere. In this way, please sign it on behalf of a customer. Q: What should I do after receiving the package? A: You will receive a prepaid shipping label and instructions on how to ship the package out. Q: Who pays for the shipping? A: The Company pays for postage by providing pre-paid shipping labels that you print. Q: How do I ship the merchandise? A: Packing up an item, attaching a prepaid shipping label with clear tape and taking it to a local UPS, FedEx or USPS office, and shipping it out. Q: How to send? A: Print the shipping label that you download from the website, relabel the box and drop it off at any local UPS or FedEx facility. Q: How many packages will I receive per month? A: Normally 30-60 packages will be sent to you during the month Q: How will I get paid? A: Payments are made by Direct Deposit, check by mail, Paypal, Cash App, Zelle (Interact for Canadians) or Western Union. Q: When would I get paid and how often? A: You will receive your first salary of "$4200" in 30 calendar days once you ship out your first package. After that, it’s "$1050" weekly (every Friday). All bonuses will be accumulated and paid to you together with your initial salary on a payday. Q: Are there any bonuses? A: Yes, we pay $75 bonus for each pick up at FedEx, UPS or USPS offices in your home area Q: Are there certain types of items that require an additional inspection? A: Different packages will contain different clothes or electronics. No prohibited items/drugs/weapons will be inside those packages. Q: Is there a face-to-face or phone interview or contact at any time? A: We will arrange a phone interview for you after you submit an application form Q: How soon can I get started? A: We will send you an employment agreement with terms and conditions. After you submit a signed and completed copy to our HR department, you will receive an acceptance email and information regarding your starting date. Q: Is there a training provided A: Yes, it’s paid for, and we will walk you through the whole process by email, texts, calls and chat. __________End_____________

Dollars Lost: $0.0

New York, NY- 10165

Date Reported: November 26, 2025

Business Name Used: BoxCascade


Advance Fee Loan - Ridgegate Financial / impostor

Incessant nonstop, spoofed calls to my mobile phone, at all hours of the day and night, leaving the same voicemail: “ …is delivered by Ridgegate financial. Our phone number is 934-947-9605. This message is from the loan department. We have a new offer of $55,000 in the form of a installment loan. Your monthly payment is estimated to be $400. To talk to a funding advisor, please choose option 2….” “ Our phone number is 934-947-9605. This message is from the loan department. We have a new offer of $55,000 in the form of a installment loan. Your monthly payment is estimated to be $400. To talk to a funding advisor, please choose option 2. If you wish not to be contacted again…”

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Ridgegate Financial / impostor


Advance Fee Loan - Ridgegate Financial / impostor

I get about a dozen calls from various numbers a day claiming to be from ridgegate financial claiming that I've been approved for a loan. They say to hit 9 to be put on their do not call list. I've done this and blocked many of the numbers but they keep coming

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Ridgegate Financial / impostor


Advance Fee Loan - Ridgegate Financial / impostor

They call offering a loan and to speak to someone press 2, to be put on the do not call list press 9...this never happens, they keep calling. If you press 2 they hang up. They have been calling me for well over 6 months and often leave a message without actually calling, not sure how they do this. This has been multiple times a day. Don't bother trying to get on the no call list, they then start calling twice as much. Not sure how to make it stop, or why they keep calling. They call at least once per day, sometimes more than 5 times a day. I am wondering if there is another more sinister reason for the calls, one that no one has picked up on yet.

Dollars Lost: $0.0

NY

Date Reported: November 26, 2025

Business Name Used: Ridgegate Financial / impostor


Phishing - MS Chimney Impostor

I searched local fireplace companies near me and this came up and said it was verified and had reviews and said it serviced my area. I messaged them through Google and they asked for my phone number and then I texted a number it seemed legit they just asked for my availability for service and my address then I got a phone call to confirm . I texted to cancel a few days later because I no longer needed service and the texts seemed really odd like I was talking to a computer or something. Then I did some digging and found the real company had a different number than the one listed on the Google search . I’m really scared because I have a newborn at home and don’t want us to be in danger

Dollars Lost: $0.0

Stow, OH- 44224

Date Reported: November 26, 2025

Business Name Used: MS Chimney LLC


Employment - YouTube - IMPOSTER - Recruiting Department

Received a mass text message from the phone number +1 (464) 204-2907 that reads as follows: Hello, this is Rebecca Harris from YouTube's Recruiting Department. We have reviewed your profile and believe you are a great fit for our part-time remote position. The primary responsibility of this role is to assist YouTube creators in gathering information about their work to increase its visibility. • Flexible working hours: 10-60 minutes per day • Salary: 200-500 per day (base salary 2000/4 working days) • Benefits: Free training + 15-20 days of paid vacation per year We currently have 20 open positions. If you are interested in this position and are 25 years or older, please text 2136913932 for more details.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: YouTube - IMPOSTER - Recruiting Department


Online Purchase

I am filing a formal complaint against SelectSheds.com regarding my unfulfilled order and lack of customer service response. On November 22, 2025, I placed an order with SelectSheds.com for a storage shed totaling $548.99. The company collected my payment immediately, yet the order has remained in “Awaiting Fulfillment” status with no updates since the day of purchase. Since placing the order: The company has not shipped the product. Their customer service phone number is disconnected. They have not responded to multiple messages sent via their website chat and email. There is no alternative contact information available. This behavior strongly indicates that the business is either no longer operating, is engaging in fraudulent practices, or is knowingly accepting payments for products they cannot deliver. I am requesting: Immediate cancellation and full refund. Written confirmation that my refund has been processed. Investigation into this company’s business practices, as they appear to be taking money from customers without fulfilling orders. If I do not receive a response within 1 business days, I will proceed with: Filing a chargeback/dispute with my bank for nondelivery of goods. Submitting a complaint to the Better Business Bureau (BBB). Filing a report with the Federal Trade Commission (FTC). Notifying my state’s Attorney General Consumer Protection Division. I expect a prompt resolution to this matter.

Dollars Lost: $548.99

Winter Haven, FL- 33884

Date Reported: November 26, 2025

Business Name Used: Select Sheds


Online Purchase - Clothing Mall

Saw a TikTok ad selling jeans, thought the price was great and bought multiple items from said sale. Received a tracking number and website to follow the tracking. 32 days later was marked delivered to my town and zip code and I have nothing.

Dollars Lost: $31.37

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Clothing Mall


Employment - Employment Task - Commissions Scam

English Translation I always thought I was cautious enough— until the day I received a call from a company named COHIRES Human Resources. It was an ordinary afternoon. I had just sent out a few resumes when the phone rang. A woman with a calm, professional voice told me that my profile had been “selected by their system” and matched a position they were handling for a multinational corporation. My heart sped up. That long-lost feeling of hope suddenly surged back into my chest. She spoke convincingly, telling me I had the potential to enter their “international candidate pool,” and that all I needed was to complete a $5,000 professional evaluation and certification. I hesitated, but everything they provided looked real— the website, the contract, the consultant team photos, the partner company logos, the mock interview schedule… I even found a few “positive reviews” online, as if they existed solely to reassure someone like me. In the end, I paid. 1. The Beginning—Everything Looked Real As soon as the money was transferred, they immediately sent me several “assessment documents” along with a mock interview. The consultant’s feedback was so detailed it felt like advice from a genuine career expert: which responses demonstrated leadership which answers sounded too neutral which English expressions lacked professionalism I completely believed them. There were even three “international corporate” video interviews, but the interviewers never turned on their cameras, claiming it was part of an “internal confidentiality process.” At the time, I didn’t think much of it. 2. The Turning Point: The $20,000 ‘Position Lock Fee’ Then one day, I received an offer letter from someone named Evan, who introduced himself as an “International Recruitment Director.” He said a major global tech company intended to hire me and that I was just one step away from final confirmation. However, because there was another candidate in the last round, they recommended I pay a $20,000 ‘position lock fee.’ He claimed the money would be fully refunded two months after I started the job. The offer letter was eight pages long, each page featuring the company’s header, seals, and signatures—it looked flawless. But I suddenly noticed: the email address wasn’t a corporate domain the contract terms were vague and circular they always refused to let me speak with the “actual employer” directly I couldn’t calm down. A sense of dread began tapping at my chest. 3. The Truth Reveals Itself: I Had Been Targeted That night, I decided to do a full check. I looked up the domain registration of their website—nothing. I reverse-searched the consultant’s profile photos—every one of them was stolen from various websites. The “mock interview coach’s” video came from a paid online course platform. At that moment, it felt like a block of ice had been shoved into my stomach. I realized: The $5,000 was already gone. And their next target was the $20,000. 4. My Counterattack I didn’t confront them immediately. Instead, I saved every email, contract, recording, and screenshot, then: contacted my bank to file a fraud claim submitted all evidence to the cybercrime department posted anonymous warnings on job platforms searched social media for similar cases What I found made me furious and heartbroken— I wasn’t the first. And I wouldn’t be the last. Those “international video interviews,” those “professional assessment reports,” those “consultant photos”… were all templates, reused over and over with different names and logos to trick new victims. 5. The Final Realization COHIRES contacted me one last time with a simple reminder: “You have 48 hours to complete the $20,000 payment, or the position will be revoked.” I stared at the email. For the first time, I felt no anger—only clarity. This was a carefully engineered scam, and I was merely one of the “potential targets” they had selected. I finally replied: “I have submitted all evidence to the police. Your game is over.” After that, I blocked every one of their contacts. 6. Conclusion I’m still trying to recover the $5,000, but what worries me more is this— Somewhere out there, on a night as anxious as mine once was, someone else may pick up an identical phone call, hear the same promises, and fall into the same trap. All I can do now is write down everything that happened, hoping my experience becomes a small light that helps others sidestep the same pitfall.

Dollars Lost: $5000

Smithtown, NY- 11787

Date Reported: November 26, 2025

Business Name Used: COHIRES


Online Purchase - Product Not Received/No Refund

Ordered product and paid. Product was to arrive in 5 - 9 business days, but it was not delivered. Seller says it is delayed and they will expedite. I explained I am moving in 2 weeks and gave my new address. I have since moved, a month later, and the seller says they have now delivered to my old address but no one has received it. I have emailed the seller numerous times and they insist it was delivered so it it not their problem. I asked for a refund or a new product sent to the correct address, but so far have been declined by the seller.

Dollars Lost: $37.99

Casper, WY- 82601

Date Reported: November 26, 2025

Business Name Used: Bioroot Labs


Phishing - Loan Solicitation - Phishing Scam

I receive one phone call every day from a different “person” every time. The caller is an AI voice pretending to represent a loan service saying to call a different number, 855-909-0817, to get the loan. I never answer or call that number. The AI voice is incredibly realistic but subtle inconsistencies make it obvious. Sometimes they call and say they are me.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Loan Underwriting


Advance Fee Loan - Capitol Loan Center

This company has called from at least 25 different number at least 5 times a day needing my social security number and bank information for an approved loan. I have asked several times and even went and tried to opt out of the phone calls but they still call. I asked to speak with a manager and was hung up on. Please take action and help me

Dollars Lost: $0.0

Unknown Location

Date Reported: November 26, 2025

Business Name Used: Capitol Loan Center


Online Purchase - Online Purchase - MATRIARCH - HOUSE OF GOLD

I am contacting you to formally report a fraud committed by a supposed mentor named Kateryna Zhelyeznova, creator of the program “House of Gold” which she promotes on social media and charges through Stripe. * ** ********* *** *** ********* ********** ************ ************** ******* ********* **** **** *** ****** ******** *** ********** **** ******** Below is a clear chronological summary of the situation: At the end of August, I paid the full amount upfront for the “House of Gold” program, trusting her promises. This program included, according to her own sales materials, 90-minute 1:1 sessions, personalized coaching, close support, and a small intimate group for creative and entrepreneurial women. She never provided a proper contract on time. I received it one month later due to her disorganization, lack of structure, and total lack of professionalism. After paying, I had to wait more than 3 months just to receive a link for a single session because she was traveling, running retreats, and disappearing. Her team made constant mistakes, often disappeared for days, and she replied whenever she wanted. When I finally accessed the program, I found that the container had more than 60 people, which is completely different from what was promised. She could not handle the group, and the service was nothing like what she sold. I complained multiple times **** ********** ** *** ******** ************. Her communication was unprofessional, disrespectful, and her team continued to make repeated errors. Finally, after insisting and threatening to file claims, she processed a refund through Stripe. However: She kept two months of payments without justification, without my authorization. I requested cancellation within the timeframe clearly shown in the attached materials. She is manipulating information and acting unilaterally. This person is scamming entrepreneurial women, selling services she does not deliver, manipulating refund policies, and taking advantage financially. Her brand is called “Matriarca,” yet her behavior is abusive and completely contradictory to what she preaches. I have all the evidence.

Dollars Lost: $2680

Unknown Location

Date Reported: November 26, 2025

Business Name Used: MATRIARCH - HOUSE OF GOLD


Online Purchase

I purchased a sofa from 25home.com, which was advertised as in stock and ready for delivery. I paid in full, but after 15 days, I haven't received any update, shipping date, or delivery information. All attempts to contact them via email or website have been ignored – they've simply disappeared. Now, I'm having to dispute the transaction with my credit card to try to recover the money. I'm convinced this is a Chinese dropshipping scheme that lures customers with false promises, uses generic images, and fails to deliver, forcing bank disputes. Avoid this company at all costs! I recommend investigating these fraudulent practices.

Dollars Lost: $1904

Unknown Location

Date Reported: November 26, 2025

Business Name Used: 25Home


Investment - Investment

"Andrea Heath" was friends with four acquaintances on Facebook and friended my husband. With friends in common, he accepted. For several months, it was just chitchat (@3 months). "Andrea Heath" mentioned her success with this platform and how "it would bolster his retirement". He turned her down several times, then finally gave in. Initially, he gave her $5,000 then another $30,000. It was progressively making a profit. Then he rolled his IRA ($330,000.00 over into a 60-day rollover (until 12/20/25). Then last week, they were getting ready to do a 20-day block of time investment to net $1,200,000 in returns to split. In order to authorize this, "Andrea Heath" instructed him with screenshots back and forth from What'sApp on what to click and was walking him through how to move to the next step. At one point, she had him click "claim reward"', which “locked him into the contract”, which turned out to have a $4,000,000 buy-in. "Andrea Heath" claims to have not known the buy-in was that amount). My husband told me about all this Monday, November 24, 2025. "Andrea Heath" has continued to message him, which he has ignored. However, she sent an SMS message today (which did not list a number where it was coming from). He has not opened WhatsApp to read any of those messages and isn't sure he can without alerting her he has read them. We don’t know what to do or who to contact, what documents to send to whom, etc.

Dollars Lost: $365000

Manhattan, NY

Date Reported: November 26, 2025

Business Name Used: Onchain


Credit Cards

I am receiving at least 6 calls a day of which I am blocking and they call from a different number each time.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Ridgegate Financial LLC


Advance Fee Loan - Ridgegate financia Scam Calls

Everyday I receive 15+ calls from Ridgegate financial. They call from a different number every time and always leave a voicemail with a different callback number of (934) 947-9605. I block all calls each day just for them to call on different numbers the following day. I have tried answering the phone and there are two automated options to choose from. One is to talk to a loan officer but if you choose that option, the phone call drops. The other option is to click “9” to be taken off the call list. I have also chosen that option and I am still called everyday following.

Dollars Lost: $0.0

Charlotte, NC

Date Reported: November 25, 2025

Business Name Used: Ridgegate Financial


Debt Collections - Debt Collections

Received a texted message from a number identifying themselves as the MLS Group. They claimed they had my file in office and that it would be noted as refusal to pay if I didn’t respond by the end of the day.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: The MLS Group


Charity

Email Received from [email protected]: GOOD DAY, How are you?. My name is Mrs. Elizabeth Georges, I have a donation fund of $3,600,000.00, which I want to donate through you to help the orphans, widows, handicap people and charity homes. Get back to me immediately after reading this message for more details regarding this humanitarian agenda. Mrs. Elizabeth Georges

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: N/A


Romance - Romance - Fake Check Scam

This scammer met me on a dating app. He said he wants to help me financially, he sent me a fake check to my account then said I have to donate the $480 so he can send more later. Once I deposited the check and figured it was a scam, I blocked him. Then the next day I receive a bunch of messages and death threats from his “mafia” if I don’t return the money that doesn’t even exist. Their phone number is 469-260-9236

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: N/A


Travel/Vacation/Timeshare - Bookonline.com / Travel

My manager needed me to book him a room at a hotel in Orlando. I looked online for the hotel and called what I thought was the hotel but it was a third party. When I was quoted the hotel rate, the guy told me if I wanted protection against cancellation that I had to agree to a cancellation fee of $19.15, then I commented that I had never heard of a hotel charging that fee and asked him if I was talking to the hotel directly and he said yes, we are a 3 star hotel so we charge a cancellation fee. I asked him so if I cancel a few days prior to the trip if needed, that there would be a fee and he said yes. I told him I was not sure if the trip was on 11/18 or 11/19 since the contact sent me 2 different dates so I had to call back. He said if I give him the details (credit card, expiration date) that he could hold the reservation. I gave him the info and told him to please call me in 5 minutes or I can call him. The next thing I know, he charged my manager's corporate credit card. I called the phone number and the lady I spoke to said she would remove the cancellation fee and that the room charge would take a few days to be refunded. After a few days, I received an email saying the room was Non refundable and that I would be able to get a voucher to use later. I called a number of times again asked they give a full refund for the charge and that I felt they misrepresented themselves and that the transaction was fraud. This has been so upsetting to me and I keep getting internal notices to reconcile the charge. Please help me get this resolved.

Dollars Lost: $196.45

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Bookonline.com


Employment

Hello, Your talent’s profile was seen on Backstage/AllCasting and I must say, it is one of the best to meet our desired requirement for the Kids Luxury Fashion Photo shoot for Amazon/PUMA Kids Fashion Magazine 2025. It would be an honor to work with your talent. About Dwight Esnard Photography®,We are one of the leaders in professional photography, specializing in portraiture and commercial Photography®. We have both the knowledge and expertise to create and capture the perfect image of yo, so here we are again, calling for an upcoming commercial to market a collective sales kids catalog for the year for Clothes, Bags, Shoes and Purses for our reputable Russian based client (PUMA) who believes in fashionable lifestyle. PUMA. A Multi brand company, PUMA, and the PUMA Group embodies the concept of modern, upmarket shopping. A sports brand, designing, developing, selling and marketing footwear for over 65 years, Puma is one of the most well-known sporting apparel brands in the global world. PUMA is the third largest sportswear manufacturer in the world. PUMA stores stock the aforementioned brands and offer an enviable selection of such renowned designer sportswear and other apparels. PUMA has also collaborated with established NYC’s Soho neighborhood with Puma’s Global Senior Head of Lifestyle, Yassine Saidi, and Founder of the Filling Pieces shoe brand, Guillaume Philibert, amongst others. and have decided to collaborate with David Lachapelle Photography®, for their Commercial advert work nationwide. For more information, please visit http://www.puma.com SHOOT!!! PUMA / Amazon Kids Fashion Magazine Shoot 2025 The events date are: Event Date 1: Dec 8th 2025 – (3 Models) Event Date 2: Dec 20th 2025 – (3 Models) Event Date 3: Dec 27th 2025 – (3 Models) You only choose one date to be available for the shoot. Compensation Paid Time: 11A.M -3P.M. The total pay for the job is USD $5000 (Tax deductible) and you will get $500 as your advance/upfront artist discretionary purposes and booking fee balance of USD 4,500 will be paid immediately after the completion of the commercial shoot (Advance/Booking ($500) + Usage rights and services ($4,500) = $5000. There is room for negotiation. You will NOT only receive a paycheck of $500 but also an EXTRA amount that you will use to pay for your wardrobe/costume that will be used for the shoot, which you will be forwarding to the contracted fashion stylist so he can ship out the wardrobe/costume to you before the date of the shoot. REASON being that, the payment for the wardrobe has to be made or billed to your Name/info as requested and acceptable business terms by the representative sponsorship to the fashion stylist, to ensure a tallied customization and label to be printed on your wardrobe.(Read this Paragraph again) The shooting will be held at a rented studio in your location – (we shall arrange a suitable studio and convey its details to you unanimously). Below are the required Payment and Sign-up details you are to forward to us for filling and to mail you the aforementioned Paycheck for the Wardrobe. INFO NEEDED: Your full name, physical address (No P.O Box) state & city, zip code and cell phone number We look forward to working with you on this project. Have a wonderful day! Warmest Regards, Dwight Esnard Director, Global Entertainment Holdings, Inc. https://www.imdb.com/title/tt2505330/fullcredits/ IMDB Page

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Dwight Esnard Photography


Home Improvement - Garage Door Repair Scam

I called, got a quick appt for garage door keypad repair. Website promises written estimate plus warranty. Tech arrived, said new keypad needed. Did not even check battery. Then said keypad would cost about $100, but 5yr warranty would be $200, and 10yr $300. I opted for 10yr, at total of $400 (keypad + warranty). He said my emailed receipt would be the warranty. However the only emailed $400 receipt I received was from a credit-card service, not a garage-door company. And it didn’t even mention the service done (nothing about a keypad or warranty). I called the original number several times, each time got a promise that the detailed invoice would be emailed by COB that day. Nothing. Called again next day, same promise, and nothing. Looked again at website. No address, no actual business name, no option for sending a review despite several (I now assume fake) reviews. And they have now changed their web-advertised phone to 844-777-7906. BTW, the tech's phone is 240-872-6876.

Dollars Lost: $300

Greenbelt, MD

Date Reported: November 25, 2025

Business Name Used: Dedicated LiftMaster Service in Greenbelt MD


Phishing - Phishing - Loan Solicitation Scam

They keep calling from spoofed numbers. I receive one to three calls a day all from different numbers. I keep blocking them. "From loan underwriting my direct line is 855-909-0817 you've probably seen rates coming down lately Plus underwriting has opened up quite a bit for people with less than perfect credit so we went ahead and re-reviewed your old loan request this morning and it's now showing a potential approval for about 67 000 if you're still interested then just press one now to connect with the underwriting team or call me directly at 855-909-0817 It's Monday today and I'll be available until 6 PM when you call please ask for the underwriting team and mention your approval reference ID if you received one Hope you're having a great day and looking forward to helping you finalize this To stop updates simply press nine"

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: N/A


Phishing - Phishing - Loan Solicitation Scam - Ridgegate Financial Impostor

4 to 5 calls per day telling me I have been approved for a personal or a debt consolidation loan that i never applied for. I blick the number but they chanfe the number with each call. My number is on the do not call list. It is my cell phone. I can't get them to stop. I have never given them my personal data or my bank data. I just want the calls to stop.

Dollars Lost: $0.0

Unknown Location

Date Reported: November 25, 2025

Business Name Used: N/A


Employment - Employment Scam

I found a job opportunity on ZipRecruiter, it stated to email this company my resume. They replied and sent me a link to check my credit score http://clickfreescore.ascstaffing.org/ & after that was completed to email them back to set a day for my interview.

Dollars Lost: $1

Unknown Location

Date Reported: November 25, 2025

Business Name Used: N/A


Other

Bought a month membership for tai chi for 9.99, it said Money back guarantee, cancel any time. I received a 70.76 charge on top of 9.99. The 70.76 was for extra service required for my monthly membership. I did not click the button, I tried to go back to decline the whole thing. A message appear and said to cancel within 3 days, for a full refund. I cancelled in the same hour. I did not received the full refund.

Dollars Lost: $70.76

NJ

Date Reported: November 25, 2025

Business Name Used: Mad Muscle


Online Purchase - Online Retailer Scam

I am filing this complaint due to Luxe Research’s failure to send the correct products, refusal to acknowledge their own fulfillment error, inconsistent refund offers, and misleading/contradictory return and refund policies that conflict with what is advertised on their website. On November 6, 2025, I received my order from Luxe Research and immediately noticed that the products delivered were not the products I ordered. I ordered their “Color Changing Foundation,” but what arrived instead was two bottles labeled “Medium Spectrum Sunscreen Serum SPF 50.” The product labeling, directions, and formulation did not match the advertised item. I immediately contacted the company with photos clearly showing: The product I ordered, The product I received, and The reaction on my skin when applying the incorrect product. Despite sending this information repeatedly, Luxe Research has never once acknowledged that they sent the wrong products. Instead, every response from customer service ignored this central issue and attempted to redirect the conversation toward product dissatisfaction, application tips, or unrelated usage advice. Misleading and Conflicting Refund Policy Luxe Research advertises a “30-Day Money Back Guarantee” on their website, stating: “If you’re not thrilled, send it back and we’ll refund your purchase.” There is no mention of the guarantee being limited to unopened items, nor any exclusions for cases where the wrong product is sent. Despite this, the company repeatedly claimed they do not accept returns of opened items for “hygiene reasons” — a restriction not stated anywhere in their advertised guarantee. When I pointed this out, they continued to ignore both the guarantee language and the fact that the issue resulted from their shipping error. Inconsistent and Contradictory Refund Offers The company’s responses have also been inconsistent and contradictory: In one email, Luxe Research offered a 30% refund without requiring a return. In a later email, they lowered this offer to 15%, unless I paid for international return shipping to China. At no point did they acknowledge or address the fact that the products sent were incorrect. This inconsistency reflects a lack of transparency and raises concerns about unethical business practices. Unreasonable and Unlawful Return Requirements The company is demanding that I: Pay out-of-pocket for international return shipping, Ship the items to an address in Guangzhou, China, Cover the cost for returning products I did not order. This requirement was never disclosed at the time of purchase and contradicts basic consumer protection standards. When a seller sends the wrong merchandise, the customer is not responsible for return shipping, especially not internationally. I requested either: A full refund without requiring a return, or A prepaid return label for the incorrect items. Both requests were refused. Steps Already Taken I have: Reached out to Luxe Research more than 10 times, Provided multiple photos and explanations, Given the company several opportunities to resolve the issue, Clearly communicated the fulfillment error in multiple emails, Warned the company that I would contact the BBB if unresolved. Despite this, the company continues to deny responsibility, ignore the core issue, and provide contradictory refund terms. Desired Resolution I am requesting that Luxe Research: Issue a full refund for Order #LF15957 without requiring a return, OR Provide a prepaid domestic return label (not international) for the incorrect products. Given that the company sent the wrong merchandise and failed to honor the terms of their own 30-Day Money Back Guarantee, I believe this is the appropriate and reasonable resolution. Attachments Available Upon Request Photos of the products ordered versus products received Photos of product reaction on my skin Screenshots of Luxe Research’s 30-Day Money Back Guarantee Full email correspondence (showing repeated refusals and contradictory refund offers)

Dollars Lost: $39.06

Unknown Location

Date Reported: November 25, 2025

Business Name Used: Luxe Research Lab


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