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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good day

      I have an issue with my credit score it went down by 46 points by Feb 2023. And 51 points by Nov. 2022
      When I called ******* to get the reson.They informed me because I usage exceeded by 50% of my limit.

      I adv. It is a promotion cibc have to get money of credit card and return back after 1 year with zero interest.

      They informed me to call cibc and let them inform them about that issue, and they have to contact us to correct that one

      I called CiBC and created a case no.******** after they informed me we are not able to inform ******* to fix your score

      Please I need your help to fix that issue for me

      Regards
      *****

      Business Response

      Date: 17/03/2023

      Good morning,

      The complaint was escalated to the Client Care office on February 14, 2023.

      This case has been resolved.

      Regards,

    • Initial Complaint

      Date:15/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cibc banking system was not working Friday.
      I was trying to transfer money from my savings account into my chequing account and it wouldn’t work. It kept saying that it went through and didn’t .
      I had a payment coming out Friday night which is why I was trying to put the money through into my chequing account.

      Saturday I tried again and it finally worked.
      And it said it covered the payment , I also got a text stating it should be fine as well.
      Everything seemed fine then today it says it bounced my payment again.


      GoodLife charges me 25$ nsf , cibc charges 45$ this is 70$ for a payment that I had enough money to pay. . .
      *******, CIBC account ending in **** may be short funds. Please transfer funds by 12PM noon AT to avoid a declined payment.

    • Initial Complaint

      Date:07/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIBC claimed a personal loan was taken out in my account. I never did this and they filed a charge to a credit collections in 2020.. I filed a police investigation of fraud and also did many reports with CIBC themselves. I was informed in 2022 December this was written off and a letter was sent to me. I find out from ******* CIBC still has this line of credit destroying my credit rating. I have dealt with Tyler Lisa Kerri Ann Frankel and many more employees who do not take the escalation clearly and simply threaten me to pay , I am being ******** and my credit rating ruined . I need this line of credit corrected and released. It is a fraudulent matter.

    • Initial Complaint

      Date:02/02/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a chequing account online, was told I needed to go into the bank with 2 pieces of ID which I did. CIBC sent the account to fraud department for some reason and held on to insurance money that was deposited into that account. When I called to find out why I don't have access to money they said I had to bring in 2 pieces of photo ID, a utility bill, tax assessment and employment verification. I went into the branch and supplied all of this information and my account is still on hold almost a week later. I have opened bank accounts online before and have never had to present all of this information and have never had an account frozen. CIBC is the worst bank to deal with. I'm being treated like a criminal and all I did was open a bank account online. **** ** *** **** ********** ******* *** * ** ****** ***** *** **** ** ***** ** ***** ****** *** ** ******. How can an institution just keep your money? I will be going into the bank tomorrow and not leaving until my money is released. ** *** **** **** **** ******* I regret opening this account and will be closing it as soon as I have access to my money.

    • Initial Complaint

      Date:15/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I earned a $190.52 reward for using my CIBC ****** ********** during 2022, my account was always in good standing and CIBC doesn’t want to give me the reward because I closed my account in November 2022.. It is an unfair *** ******* practice from the bank..

    • Initial Complaint

      Date:15/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting two statements each month and am expected to pay twice to avoid interest on my credit cards. I have spent 6 months trying to get CIBC to send one statement per month. Contacting them is almost impossible and they do nothing. Probably the worst service I have ever encountered.

    • Initial Complaint

      Date:10/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CIBC has failed to close the two debit card accounts that were compromised and put into overdraft as of July 17, 2022, despite destroying the debit card. They investigated the matter and issued me a refund as of August 18, 2022. I expected the accounts to be closed, but they weren't, and they incurred overdraft fees as a result. CIBC has asked me to pay the overdraft amount in order to get the accounts, or else they will put a delinquency on my credit report. I had to pay the fees to have them removed from my account, but I would like a refund because the overdraft fees were incurred because the account was not closed until July 2022. 

    • Initial Complaint

      Date:08/01/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like it for somebody in CIBC to get something off of my report. I'm working hard to build my credit and it keeps showing, a closed credit card from 2004 which I closed myself and it was paid in full. I need someone and CIBC to go and remove that finally once and for all of my credit. All that keeps doing is ruining my credit on something that was paid almost 20 years ago. It should not be on there. I would like somebody to look at this ASAP. I also have a car loan that was paid almost 20 years ago for $20,500 was paid in full and that should not be showing on my account either.

    • Initial Complaint

      Date:21/12/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had canceled and confirmed cancellation back in the summer with this card and they didn’t cancel the card, i called and was given confirmation the card was cancelled and not charged remained but yet I have a bill with an outstanding balance and they went after my credit score, this is unacceptable !

    • Initial Complaint

      Date:19/12/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regards to CIBC Loan #**********

      I used an auto loan to finance part of a vehicle purchase in July and subsequently paid the dealership to pay off the full amount. When this amount was paid and credited to CIBC, the first payment had already come out of my account, which was understandable. What happened next was however, not understandable at all. I called dozens of times asking when I would be reimbursed and most agents were completely unhelpful until finally I was transferred to an account manager named ****** *******. I explained the situation and was told by **** that he apologized, gave me his number for follow up and said that he could see in the system that the cheque had been sent. It turned out that this was not the case and that the cheque was actually 'sent' at the end of September. In my subsequent attempts to get through to ******, he nor anyone in his office answered the phone once in many attempts during business hours. He then responded with a dismissive secure email message that was essentially a copy paste 'contact customer service.' I did this, and in my last communication was told that there would be a follow up email by the agent.. This was over a month ago and there never was any. This happened to me with 2 different agents. It is now December and the cheque has not been recieved at my former address where I no longer live (I am in contact with the caretaker) nor at my forwarding address with ****** ****. I am now out nearly 600 dollars due to CIBCs incompetence and lack of professionalism and it appears they simply do not care. I no longer live in Canada and expect to recieve my money, I am no longer there to receive this cheque. After 5 months of attempting to resolve this I would appreciate that someone that can actually do soemthing about this would contact me to resolve this.

    CIBC is NOT a BBB Accredited Business.

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