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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Review Ratings

    1.16

    Average of 59 Customer Reviews

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    Review Details

    • Alexander L

      Date: 21/07/2025

      Flagged one of my transactions as suspicious and instead of contacting me to verify whether the transaction in question is legitimate blocked my credit card. Which forced me to call their customer service (which should be renamed "customer inconvenience") line. I've been on hold for 57 minutes now and counting. I am starting to wonder if there is any staff answering their supposedly "customer service" line?

    • Stacy P

      Date: 14/07/2025

      Closed a credit card over a year ago. Fully paid off. Still getting charged an annual fee for a credit card that is not active. I cannot even log in to online banking with it.
      They also had a credit given to me when closed the bank never did the simple thing which is cut me a cheque in the mail to cover it. Instead they are charging the annual fee to chip away at if.
      **** *** ***** ****** **** **** ** * ******* *** ********  ********* **** ***** **** **** *********** This is why I will never ever consider using their financial services again.

    • Mikhail K

      Date: 25/06/2025

      Complete mess! The CIBC ****** card ** * ***** ****. The service is beyond terrible—***** *** ***** ****. You can’t even close the account at a branch. ** ***** **** **** ******** **** **** ***** ** ** *** ******

    • Loren K

      Date: 09/06/2025

      I've been trying 100 times to wire transfer money to my own bank account back home and each time the transfer is being declined and the money is being transferred back to my account. Their staff and everyone investigating team can't give us a straight answer why it's not being transferred. * ********** ***** **** ******* *** ****** ** ******** *** ***** ** ******. Very poor service and I'm definitely won't recommend this bank to anyone.

    • Jacquie S

      Date: 06/06/2025

      **** * *** ** **** **** ******** ** the customer service for CIBC. It is beyond terrible!! Heaven forbid I actually had a real emergency with my credit card and no alternatives to turn to! Hours on the phone to obtain any service and unhelpful agents on the other end. So much time spent to get things straightened out and not done correctly ... back on the phone for hours and hours again!
      So not impressed, *** ** ************

    • Gokhan K

      Date: 06/03/2025

      CIBC Business Account Opening – Took 2 Months! A Nightmare Experience
      I’ve never experienced such terrible service as I did with CIBC while trying to open a business account. What should have been a simple process in December 2024 turned into a nightmare that lasted two months. After visiting a branch and being told everything had to be done over the phone, I spent hours on hold and was promised follow-ups that never came. I clearly explained the urgency of my situation, needing to make a deposit to my supplier in China, but CIBC ignored my request. They said they would prioritize my case, but nothing happened.
      I called many times and each time, I was given empty apologies and told that my issue had been passed on. Weeks passed, and still nothing was done. I was given no clear timeline or any help, and my business was getting delayed because of their mistakes. The lack of communication and action was unbelievable.
      After over two months of nothing, my case was finally addressed on February 10, 2025. By then, I had already lost all trust in CIBC and moved my business accounts to another bank that actually knows how to take care of customers. To make matters worse, the same business account that CIBC couldn’t open in two months was opened by another bank in just 1-2 hours.
      CIBC’s complete failure to do their job, their disregard for my time, and their lack of urgency is unacceptable. I’ve been a loyal customer for years, but I will never trust or recommend CIBC again. I’ve already moved all my accounts to a bank that values its customers. ** *** **** ***** **** **** *** ********* ** *** ***** ** **** ***** Their service is awful, and they couldn’t care less about your needs.

    • Hazel E

      Date: 06/12/2024

      CIBC Sunridge ******** ********* *** ****** ******** *********. The beanch manager will **** *** call security or law enforcement if you question their accountability.
      I had a ****** earlier in the year which caused me to miss my mortgage renewal. That should have been a minor problem as the contract states the terms could be modified at ANY time as it was an open term.
      Muhammad S. was evasive for over 2months after meeting with me in June 2024 to advise of the renewal options.
      Upon desperation after receiving numerous notices, I went to the branch to see what I could do with or without her advisor.
      The branch manager accompanied the meeting and when muhammad was asked by us *** *** *** ******** about his absence etc. the manager interrupted him from answering and began to **** when advised how my finances & credit have been affected.
      The ******* in the meeting was alarming but the manager exited immediately so we did try to continue with muhammad. As we talked the manager returned and began to tell again, this time at muhammad instructing him not correspond or answer any of our questions
      As we entered the main area of the branch the manager returned to ******* and did not de-escalate until police spoke with her. Upon their arrival she continued ** **** *** ******* *** ********* ************* Police advised me I couldn’t complete the transaction that day and to return another time. The manager made ******** efforts to make it difficult to impossible for me to make payments and modify the mortgage terms.
      This was strategy to ***** foreclosure proceedings. **** ******** **** ** ** ****** ********* ***** ****** ********* *** ** ***** *** ***** *** ***** *** ******* ******* ** * ******* **** ******* *********** That meeting never occurred, it was a strategy to ********* cause delay as they initiated foreclosure proceedings.
      I am now forced to take them to court for litigation because they refused to solve amicably according to the contract and my rights

    • Laurence M

      Date: 27/11/2024

      I opened a RRSP gic on July 10 and was supposed to get a statement for November.
      I had mail option for this set. Sure enough with ****** **** strike which started on November 11, my statement was nowhere to be found. Called in to CIBC and was told they could not say when exactly the statement was mailed and that a digital copy could not be issued. I am in the middle of a property purchase and stuck with broker asking for the statement. Ridiculous that I pay fees for this kind of service. **** ******* **** **** *** ****** *** *** ***** ** **** ********* *** **** **** ** *** *****

    • John G

      Date: 12/09/2024

      Absolutely the worst customer service I have ever experienced. Try and reach someone on the phone and you are on hold for hours. Ridiculous. Complete waste of my time(2 hours and counting) trying to speak to a person and keep getting shuffled around. * **** ***** *** * ******** ***** ****** ** ******* **** * ********* **** ** **** **** ****** *** **** ******* *** ** **** ******

    • Charles Y

      Date: 08/08/2024

      Keeps changing the credit card activation instructions. Now it's scanning QR code, sign in and/or register. How do you expect a senior know how to do this? Not everyone is tech-savvy to do this. You should be assisting your customer with activation, not asking the senior's relatives or friends to assist. **** ******* ****** *** ******** ***** ***** This is your responsibility.

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