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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Review Ratings

    1.16

    Average of 58 Customer Reviews

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    Review Details

    • Darcey K

      Date: 06/05/2023

      Very Bad Experience with the CIBC Personal Deposit Products Department. They issued a mass letter this year on Feb 27 2023 – stating that I would be able to cash my Gic “without penalty”
      Based on this information I went out and purchased a house with the money from the GIC. Offer to purchase went through, I put up a 40 thousand dollar deposit on the house. Agents, buyer, seller, home inspection an my legal people all settled on an amount. Something like 80 percent of the purchase price all tied up in the GIC. The letter they sent was extremely explicit as to who could cash in their GIC. It was me! I couldn't believe my luck. I had take the letter to my local bank to confirm that this was really happening. They are very nice people, so don't think it had anything to do with the branch.
      I sat in one of their offices with the Financial advisor, and his assistant. They also wanted to get clarification. A few min's later, they had made phone calls up all the way up to the top of the above mentioned CIBC Personal Deposit Products Department. Yes they would honor the paper to the exact letter. I was promised my entire principal plus as clearly stated in the document "at no cost or financial penalty" to myself. We double checked and it was confirmed.
      Then there was the Second letter that arrived after the closing on my house, at 15 mins before the end of the business day that my transaction was to take place. Saying without hardly any detail... just "we changed our minds".
      To me this looks like they broke my contract with me, once with the first letter and once with the second letter.
      I have been in discussions with them since the letter arrived. That was a month ago and it still not completely resolved. I have an email from one of the employees at the branch, not to worry that I'll be getting the principal back which if it really is true will mean that I will get to keep my house.
      *** **** ******* *** **** * *** ** *** ********* ** **** **** ***** *** ******

    • Olvin B

      Date: 06/05/2023

      The Have accuse me of bad behavior in one of the branch and I have gone to 3 different locations and nobody can show me proves of their complaint against me plus the close my account, **** * ********** ** ********* *** **** **** *** ** ****** ** *** ***** **** 

    • Anthony P

      Date: 19/04/2023

      Always lineups with minimal bank teller reps yet lots of people sitting in their offices pretending not to notice the customer lineups! Mississauag Heartland and Square One are brutal

    • Roberta M

      Date: 05/04/2023

      *** *
      The bank machine had an error code and lost a thousand dollars of my money. It has been over a month and nothing except for a run around. Never use the bank machine when you want to deposit over 1000.00

    • dhana M

      Date: 05/04/2023

      ** ***** *** * **** **** ** * ***** **** **** * ***** ****** *** It's been nothing but frustration with this bank in trying to get POA for my parents estate. The other banks my parents deal with were efficient and had it done within a week. It's been over a year and CIBC has shown nothing but apathy and confusion *** *********** ***** **** * **** **** *** ** **** *****

    • Barbara N

      Date: 08/02/2023

      I have been with CIBC BANKING FOR 50 YEARS. They don't value their long time customers. And good credit with them. They charge u interest on *******'s credit score with other companies, financial institutions AND delinquent accts. I have transfered all my banking over to *** *********. With *** I am recognised as a senior at 63 and recieve no charges WITH UNLIMITED TRANSACTIONS. .

    • Cheery H

      Date: 21/01/2023

      More than 6 months to resolve an escalated case and different teams put blame on each other. ****** ** ***** ******* **** **** ***********

    • David D

      Date: 19/12/2022

      Been with them for 25 yrs and as of lately I am considering leaving. Telephone banking has been down for over a month, online banking almost never has my mortgage data. The local branch literally never answers the phone, and when you leave a message they email you. I am so sick of the lack of service and their inflated rates on everything. I am going to shop for alternatives *** *** **** *** **** after a quater of a century... and I know they don't care.

    • Faima O

      Date: 17/12/2022

      I sent international mone draft from my
      CIBC account in bank on Burrard street, downtown and my request was done very successfully by professional agent.
      I am very grateful for his attention and kindness! I think his name is Joan.

    • Wendy G

      Date: 27/11/2022

      **** **** ******** ******** **** ****** Had a dispute with regards to access to over 250,000 ******** points. Several CIBC Cards and Aventura agents gave me incorrect information resulting in the loss of access to the points. When I escalated to a manager they listened to the calls and agreed I was given the wrong info and that they would bring the matter to the attention of the appropriate departments for additional training. BUT I should have known that the info I was given was incorrect so too bad so sad, you lose your points.

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