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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 76 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:15/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** ****************
      Hi I’m inquiring about these disputes

      Case ID: ********* ****** ******** ***** There was no investigation started but the dispute was closed without further investigation

      ****** ******* ****** **** *** ********* ***** *** ** ************* ******* *** *** ******* *** ****** ******* ******* ************* **** ******* **** *** ********** ****** ** * ** ****** ** **** I never received follow up to submit but it was closed any communication

      CIBC seems to have cut off credit card without warning.
      Every time I call I get bounced from agent to agent trying to find out any information and they tell me nothing. I have wasted hours trying to get an answer.

      I called the CIBC to investigate these disputes but I was transferred back and forth 10 times without any further communication. I was put on hold for 2 hours to get the line gets disconnected again and again **** ** **** *********** *** ** **** ***** *** ******* *** ***** * **** ** ****** ** ***** ********* ** ******* ***** ******** * * ******* ***** ****** **** ******* *** ******** ******* **** *** *** **** ** *********** **** * * **** **** ** ********* **** ********* *************** * **** ****** ********

    • Initial Complaint

      Date:12/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I click on my TFSA and get an ad. There is no way to get rid of the ad.

    • Initial Complaint

      Date:21/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payd off my credit card in full with Cibc select **** in may 2024
      I had a credit of 110 Dollars
      They are not sending me the cheque and if i try to reach them i am in line at the phone for over 45 mins twice and then the clerk tells me he can’t help me. The local branch says they can’t help either

      Customer Answer

      Date: 03/09/2025

      I want to thank you very much, CIBC has contacted me and said they did send out the cheque to my

    • Initial Complaint

      Date:20/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** *** I have a joint chequing account at *** and ** **** accidentally made several payments to an old ******* *** ****** **********. The problem is we can't seem to get this money back because *** says the money was deposited, ******* *** says that they were bought out by CIBC and it is CIBC's problem. So, we know that roughly $2000 was paid out in error and went somewhere, but nobody seems to know where. ** *** **** ** *** ********** ****** ******** ******** ************ *** *** *** *** ** *** ******** *** *** ******* *** ****** ********** **** **** **** *** * **** **** ******** ** ***** ***** *** *********** ******* ******* **** **** **** ******** **** *** ** ********* ******** ** ***** *** * ***** ******* **** *** ** *** **********

      Customer Answer

      Date: 24/08/2025

      I filed a complaint a few days ago against CIBC related to ******* *** ****** ********** (CIBC bought out ******* ***). I was getting the run-around from CIBC and ******* *** as each said to call the other, this happened multiple times. I do my regular banking at ***, and this is where the misplaced payments came from. 

      My update is that my bank, ***, requested a reversal of the 18 payments. At the time, they were not sure anything would happen and advised us to contact CIBC and ******* ***. Now, six of those 18 payments have been successfully reversed. So, this matter has been partially resolved and hopefully I will be seeing more reversals next week. 

    • Initial Complaint

      Date:18/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting the immediate closure of my CIBC account ********* ******* ** ******* *******. I permanently relocated outside of Canada and contacted CIBC by phone to close the account. The representative informed me that the only option was to attend a branch in person, which is not possible as I live over 2,000 miles away.

      The account is at a $0 balance, yet CIBC continues to charge monthly account fees and overdraft charges. I have made multiple attempts by phone to resolve this and have formally instructed CIBC to close the account, including escalation to their Client Care and Ombudsman departments. Despite this, the bank has refused to act.

      The nature of the dispute: CIBC is refusing to close my account unless I physically attend a branch, ***** ** ************ *** ********* * ****** *** ** ****** ** ***** ****** ***** ** ********* ** ******* ** **** *********** **** ** ** ******** ******** * ** ****** **** **** ************
      1. Close the account without requiring in-branch presence.
      2. Waive/refund any fees charged after my initial closure request.
      3. Provide a final statement confirming the account closure.

    • Initial Complaint

      Date:18/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 12. I created a savings account and deposited a USD funds cheque for $3988.43. CIBC then put the CAD Equivalent of $5329.74 in to my account and said the funds would be on hold for a couple weeks. Aug 15th I decide to look at my account and see it has a balance of -$343.40 and that the cheque had bounced. I went to the branch to see how one bounced cheque had set me back $343.40. They said that there was no fee to me for the cheque bouncing and then tried to tell me I had withdrawn the $343.40. Then when I pointed out I had not done so they said it was because of the exchange difference on the USD funds.I told them that was ridiculous but they said they could do nothing about the charges. I deposited $343.40 to avoid any additional charges and closed the account. However I still protest the $343.40 they charged me.

    • Initial Complaint

      Date:06/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 31st, I was ******** charged a monthly service fee of $6.95 even though I kept a minimum balance of $6,000, which was deposited within 3 days of the account opening. Of these three days, two of them were weekend days.

    • Initial Complaint

      Date:01/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want to register a formal complaint against the Canadian Imperial Bank of Commerce (CIBC) and their travel interruption claim administrator, ***********.
      I have a CIBC **** ******** card that covers travel interruption. I filed a claim (Claim #*******) with *********** on July 2, 2025.
      We had a 2 hour flight delay in Toronto on June 22, 2025 and a 2 hour temporarily lost baggage delay at destination Venice, Italy. We missed our train to Ravenna, Italy, to catch our 7 day cruise ship. We had to taxi, Venice to Ravenna, 350 Euros, and lost our prepaid train fare of $155.0 Canadian.
      I have spent over six (6) hours, filling out *********** forms, printing them off ** *******, sending and resending documents that I had already given them, taking pictures of original documents, uploading them and sending them to ***********. They ignore my emails. They have all the requested and required documents. It will soon be over 30 days since I filed this claim (Claim #*******). ***** ***** ****** ******* ** ****** **** ******** ** ********** *** ********** ** **** ****** * ** ** ***** *** **** * *********** ****************** ****** ******* ** ** ** ********* * ******** ** **** **** **** **** ** *** ** ***** **** ******** *** * ********** *** ******* ******* * **** *** ** ***** * ******* **** **** ** ******* **** ****** ****** ******* ***** *** ***** ******* *** *** ****** **** **** ****** ******* *** ***

      Customer Answer

      Date: 24/08/2025

      Hello. I would just like to let you know my BBB complaint ID ******** against CIBC has been resolved but not to my satisfaction. Thank you for your assistance. ***** ******* **** ****** *******

    • Initial Complaint

      Date:29/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a balance transfer offer from CIBC for 0% for 10 months (due March 2026). I've made payments covering ALL my card transactions for the statement period and some more, which I expect to go towards payment of the balance transfer. *** **** ************ ******* I've been charged interest despite making payments that cover ALL my card transactions. I called into CIBC service center and I was told that my agreement, as told over the phone, was that any payments I make will be split between my card transactions balance and the balance transfer made. *** ***** ******* ** *** ******* ******** ** *** *** ***** ***** ***** *** ***** *** ** **** ************ ** ******* ***** *** *** ******* ** ******* *** ******* ********* I accepted this offer online (mobile app) and have NO DOCUMENTATION whatsoever of the CIBC terms. **** ** * ******** ** **** ****** ** ************ ***** ****** ***** * *********** ***** *** *** **** *** ** *** *** ***** ** *** ***** ** *** **** ** ********** ************** ****** **** ******** **** ***** ********* ************ **** **** *** ****** * ****** ** ***** **** *** ******** *****. CIBC offers a complaint portal on their website but it NEVER works. ***** ***** ** *** ****** *** ******** ***** *** ** ******* ****** *** *** ****** *********. ASK of CIBC:
      1) what are the terms (documented) of the promotional balance transfer offer to me for 0% for 10 months up till March 2026?
      2) why are you not settling all my card transactions first with payments that I make and then using the overage on the balance transfer?
      3) the interest charged in my statement for the period May 23-Jun 22, what is that for and on what amount? My purchases this period was $146, I made a payment of $320. For what and why was I charged interest???

    • Initial Complaint

      Date:28/07/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STILL have no customer service from CIBC ******* * ** ******* ********.
      I trued to make a purchase.
      Cubc emailed me that I need to respond to a text.
      YET
      NO TEXT
      Meaning I have to CALL.
      So I call.
      And I call,
      And I call .
      And I call .
      I am put on hold for HOURS
      and then every agents hangs up in me ******* * ** ******* ********* ** * ** *** ******* ** *** ** ***** ******* * **** * **************** ** ****** *** **** ***** ** ****** *** ********* ***** ***** ***** **** * **** ** *** ** ****** **** ** *** ***** ****** ** ** ***** ** *** ** **** ******** ** ***** ** ** *** *** I gave bern in hold for 7 hours. Any time I get an agent they hang up on me.

    CIBC is NOT a BBB Accredited Business.

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