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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      25 King St W Commerce Court N, 30th Floor Toronto, ON M5L 1A2

    • Canadian Imperial Bank of Commerce

      855 - 2 Street SW 8th Floor Alberta Market Office Calgary, AB T2P 4J7

    • Cibc

      5242 Falsbridge Dr Ne, Calgary Calgary, AB T3J 3G1

    • Cibc

      3070 Sunridge Blvd NE Calgary, AB T1Y 7G6

    Customer Complaints Summary

    • 213 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to confirm that my dispute with the company has been resolved tied to the account below has been resolved.

      ne may charge a change fee when you use the credit. Also, expect to pay any fare differences and taxes/fees". I assumed that the fare differences and taxes/fees would relate to the taxes/fees traditionally applied to airfare. I proceeded to cancel my flight and apply a credit valued at $363. I used the "search flight" button below my fare credit and saw the flight I wanted was $371. However, I was unable to apply the credit on their online platform. When I called to book, the travel agent quoted me a fare of over $800. After a discussion, they told me that they would reduce the price to approx $200 over the market fare. To be clear, this isn’t a request based on buyer’s remorse or a change of heart. The website failed to provide full information at the time of cancellation and rebooking. This directly impacted my decision and caused a financial consequence that I couldn't reasonably foresee. That falls within the realm of a customer service failure or system flaw.

    CIBC is NOT a BBB Accredited Business.

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