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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      25 King St W Commerce Court N, 30th Floor Toronto, ON M5L 1A2

    • Canadian Imperial Bank of Commerce

      855 - 2 Street SW 8th Floor Alberta Market Office Calgary, AB T2P 4J7

    • Cibc

      5242 Falsbridge Dr Ne, Calgary Calgary, AB T3J 3G1

    • Cibc

      3070 Sunridge Blvd NE Calgary, AB T1Y 7G6

    Customer Complaints Summary

    • 217 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 15th 2025,
      CIBC has ******** my Line of Credit, Access to Funds, Agreement by sending my Line of Credit fund to *** ****** without my permission or knowledge. **** ****** ** ***** *** ****** ********** ******** *** ****** ******  
      Please reach out to investigate this matter

      Thank you

    • Initial Complaint

      Date:14/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit of $1000 on a credit card account with CIBC. I no longer have a credit card with CIBC but they are making it very difficult to receive those funds. Nobody can help at the branch. They are requesting an unreasonable amount of proof for information they have in their possession. ** ** ******* ******* ** ****** *** ****** ******* ******** ****** ** *******
      They are requesting that I provide all the payments made to that credit card - it is impossible for me to get all those transaction as *** only keeps records for 7 years. If they decide that they have enough proof, the only way that they would pay the funds is by money order which would take 6 weeks. Surely I should be able to turn up at a branch and get cash for the money they owe me.

    • Initial Complaint

      Date:23/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to use the ATM ******** ** *** ***** ** *********** and the machine swallowed my money. It happened on Sunday, Sept. 7th. They are not returning phone calls and not doing anything to help me. They said they would not do anything for a couple months. I called the manager, **** ******* ** ************ *** *** to try to talk to him but he has not called back. * ******* ****** *********** **** *** ****** * ** ********* ** ******* ****** ********* ** ************ ** ******* ** **** **** ***.


      I would like to get the money that I tried to withdraw.

    • Initial Complaint

      Date:17/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ** ******** **********

      cibc closed my credit card account some time ago. Was informed that they would issue a cheque for the credit left on the account due to overpayment (about 6 months ago).
      cheque was never sent!
      recently i received a statement that there were $10 account fees and my credit was only $4.71 (from $14.71)
      Called and spoke to ***** from customer support and he refused to refund to me what was owed, he suggested that i be transferred 2 more times (after I spent over an hour over the phone) to adjust the amount to my favour
      **** ** ***** ** *** ** **** **** **** **** *** ** ******* **** ** ****** *** **** **** ******** ** ***** * ***** ****** **** please;
      1)issue check for $14.71
      2) close my account for good

    • Initial Complaint

      Date:15/09/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** ****************
      Hi I’m inquiring about these disputes

      Case ID: ********* ****** ******** ***** There was no investigation started but the dispute was closed without further investigation

      ****** ******* ****** **** *** ********* ***** *** ** ************* ******* *** *** ******* *** ****** ******* ******* ************* **** ******* **** *** ********** ****** ** * ** ****** ** **** I never received follow up to submit but it was closed any communication

      CIBC seems to have cut off credit card without warning.
      Every time I call I get bounced from agent to agent trying to find out any information and they tell me nothing. I have wasted hours trying to get an answer.

      I called the CIBC to investigate these disputes but I was transferred back and forth 10 times without any further communication. I was put on hold for 2 hours to get the line gets disconnected again and again **** ** **** *********** *** ** **** ***** *** ******* *** ***** * **** ** ****** ** ***** ********* ** ******* ***** ******** * * ******* ***** ****** **** ******* *** ******** ******* **** *** *** **** ** *********** **** * * **** **** ** ********* **** ********* *************** * **** ****** ********

    • Initial Complaint

      Date:12/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I click on my TFSA and get an ad. There is no way to get rid of the ad.

    • Initial Complaint

      Date:21/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I payd off my credit card in full with Cibc select **** in may 2024
      I had a credit of 110 Dollars
      They are not sending me the cheque and if i try to reach them i am in line at the phone for over 45 mins twice and then the clerk tells me he can’t help me. The local branch says they can’t help either

      Customer Answer

      Date: 03/09/2025

      I want to thank you very much, CIBC has contacted me and said they did send out the cheque to my

    • Initial Complaint

      Date:20/08/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ** **** *** I have a joint chequing account at *** and ** **** accidentally made several payments to an old ******* *** ****** **********. The problem is we can't seem to get this money back because *** says the money was deposited, ******* *** says that they were bought out by CIBC and it is CIBC's problem. So, we know that roughly $2000 was paid out in error and went somewhere, but nobody seems to know where. ** *** **** ** *** ********** ****** ******** ******** ************ *** *** *** *** ** *** ******** *** *** ******* *** ****** ********** **** **** **** *** * **** **** ******** ** ***** ***** *** *********** ******* ******* **** **** **** ******** **** *** ** ********* ******** ** ***** *** * ***** ******* **** *** ** *** **********

      Customer Answer

      Date: 24/08/2025

      I filed a complaint a few days ago against CIBC related to ******* *** ****** ********** (CIBC bought out ******* ***). I was getting the run-around from CIBC and ******* *** as each said to call the other, this happened multiple times. I do my regular banking at ***, and this is where the misplaced payments came from. 

      My update is that my bank, ***, requested a reversal of the 18 payments. At the time, they were not sure anything would happen and advised us to contact CIBC and ******* ***. Now, six of those 18 payments have been successfully reversed. So, this matter has been partially resolved and hopefully I will be seeing more reversals next week. 

    • Initial Complaint

      Date:18/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting the immediate closure of my CIBC account ********* ******* ** ******* *******. I permanently relocated outside of Canada and contacted CIBC by phone to close the account. The representative informed me that the only option was to attend a branch in person, which is not possible as I live over 2,000 miles away.

      The account is at a $0 balance, yet CIBC continues to charge monthly account fees and overdraft charges. I have made multiple attempts by phone to resolve this and have formally instructed CIBC to close the account, including escalation to their Client Care and Ombudsman departments. Despite this, the bank has refused to act.

      The nature of the dispute: CIBC is refusing to close my account unless I physically attend a branch, ***** ** ************ *** ********* * ****** *** ** ****** ** ***** ****** ***** ** ********* ** ******* ** **** *********** **** ** ** ******** ******** * ** ****** **** **** ************
      1. Close the account without requiring in-branch presence.
      2. Waive/refund any fees charged after my initial closure request.
      3. Provide a final statement confirming the account closure.

    • Initial Complaint

      Date:18/08/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Aug 12. I created a savings account and deposited a USD funds cheque for $3988.43. CIBC then put the CAD Equivalent of $5329.74 in to my account and said the funds would be on hold for a couple weeks. Aug 15th I decide to look at my account and see it has a balance of -$343.40 and that the cheque had bounced. I went to the branch to see how one bounced cheque had set me back $343.40. They said that there was no fee to me for the cheque bouncing and then tried to tell me I had withdrawn the $343.40. Then when I pointed out I had not done so they said it was because of the exchange difference on the USD funds.I told them that was ridiculous but they said they could do nothing about the charges. I deposited $343.40 to avoid any additional charges and closed the account. However I still protest the $343.40 they charged me.

    CIBC is NOT a BBB Accredited Business.

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