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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      PO Box 4058 Station A Toronto, ON M5W 1L8

    • Cibc

      400 Burrard St # 1200 Vancouver, BC V6C 3A6

    • Cibc

      1410 3rd Ave Prince George, BC V2L 3G2

    • Cibc

      3 Fl 400 Burrard St Vancouver, BC V6C 3A6

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 87 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/08/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Booked two economy tickets through Aventura rewards from Newfoundland to Vancouver on August 24. (Agency Reference number ******) Passengers became sick (COVID) and would not be able to fly. I declined extra cancellation insurance as the Carrier ******* allowed changes to economy tickets with a fee. I contacted CIBC Aventura rewards and after the customary multi hour wait spoke to a travel professional who advised be got a "Basic" ticket without insurance so 1. there is no refund. 2. there is no changing flights. 3. there is no letting anyone else use the flight. All money and points are forfeited.
      I contacted ******* and learned that as printed on our CIBC e ticket, we did not have a basic ticket, but an economy ticket which ******* would change with the standard exchange fee and payment for flight difference. All arranged for for a new flight on Sept 29 through *******.
      A couple of hours later I was contacted by the ******* representative who advised that they had no issues with the change but CIBC Aventura BLOCKED the ticket change.
      CIBC Aventura has their money and their points. I paid ******* extra as per their policy to change the flights.
      Why is CIBC able to interfere with this flight?

    • Initial Complaint

      Date:16/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been out of work for months. I have been late paying my tv/internet company, *********** in ***** Canada. Without notice they sent me to collections. That's not the issue. Today I got my first full pay cheque and logged into my CIBC account. *** Client Account Mnt has removed $225.14 from my bank account without my permission or knowledge. I discovered it by logging into my bank account. Are they allowed to do thi?!!! Never in my life have I heard of such a thing!

    CIBC is NOT a BBB Accredited Business.

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