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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • CIBC

      25 King St W Commerce Court N, 30th Floor Toronto, ON M5L 1A2

    • Canadian Imperial Bank of Commerce

      855 - 2 Street SW 8th Floor Alberta Market Office Calgary, AB T2P 4J7

    • Cibc

      5242 Falsbridge Dr Ne, Calgary Calgary, AB T3J 3G1

    • Cibc

      3070 Sunridge Blvd NE Calgary, AB T1Y 7G6

    Customer Complaints Summary

    • 214 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/10/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had this Auto Loan with CIBC (Loan Number: **********), Due to some personal reasons I had to sell my vehicle to dealership, which the dealership payed ( August 19, 2022) the balance which was owning. So, after selling my vehicle, the next day one payment towards CIBC for auto loan was charged on my account ( $ 359 - August 15, 2022 ), which was supposed to be refunded later once they see the reflection amount paid in full by the dealership.

      So, the next day I called CIBC loans department and informed about my loan and the vehicle has been sold, so they should see the loan amount will be paid in full by dealership. And also noted that, there is a autopayment which was charged for the amount should be refunded back once lien is released. So, they said they will issue a cheque for that overpaid balance.

      I called numerious time asking for my overpaid money to CIBC and they keep on telling it will issued and sent out but till today I havent got it. So, I finally decided to talk to a higher personal in the department about the issue, so he checked and find out that the person who received the money at the branch from the dealership should be contacting me for remaining balance.

      2 days, 3 days passed no one called me from the branch, so I called again to loan department saying no one reached me out. So, they said that it is nothing they can do anything from their end, nor the person who supposed to call me never answered my call nor I received a call from them.

      Now, I am in a situation, where and whom to reach out for my money which CIBC is owing. So, I finally reached out to CIBC client complaint appeal office today and explained the situation ( Complaint number: ********, agent john) & BBB to help find the solution. **** ** * ********* ** ** ******* **** ***** ** ***** ********** **** **** ****.

      Thank you in advance for helping me resolve this issue.

      Business Response

      Date: 25/10/2022

      I cannot disclose any information about clients

      Customer Answer

      Date: 27/10/2022



      Complaint: ********



      I am rejecting this response because: We are not here to disclose client information. We are here to identify, if the incident is true or false.

      If false, please provide the proof what actions have been taken ? and how did you resolve?  

      If true, What caused CIBC to fail in paying the amount which was owing to customer, and why it took this long for paying? and why no actions been taken for these many days?



      Sincerely,



      Sai K.

      Business Response

      Date: 09/11/2022

      We have responded directly to the consumer and reached a resolution

    CIBC is NOT a BBB Accredited Business.

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