Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CIBC

  PO Box 15 Station A Toronto, ON M5W 1A2

• 

  CIBC

  PO Box 4058 Station A Toronto, ON M5W 1L8

• 

  Cibc

  400 Burrard St # 1200 Vancouver, BC V6C 3A6

• 

  Cibc

  1410 3rd Ave Prince George, BC V2L 3G2

• 

  Cibc

  3 Fl 400 Burrard St Vancouver, BC V6C 3A6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** **** *** I have a joint chequing account at *** and ** **** accidentally made several payments to an old ******* *** ****** **********. The problem is we can't seem to get this money back because *** says the money was deposited, ******* *** says that they were bought out by CIBC and it is CIBC's problem. So, we know that roughly $2000 was paid out in error and went somewhere, but nobody seems to know where. ** *** **** ** *** ********** ****** ******** ******** ************ *** *** *** *** ** *** ******** *** *** ******* *** ****** ********** **** **** **** *** * **** **** ******** ** ***** ***** *** *********** ******* ******* **** **** **** ******** **** *** ** ********* ******** ** ***** *** * ***** ******* **** *** ** *** **********

  Customer Answer

  Date: 24/08/2025

  I filed a complaint a few days ago against CIBC related to ******* *** ****** ********** (CIBC bought out ******* ***). I was getting the run-around from CIBC and ******* *** as each said to call the other, this happened multiple times. I do my regular banking at ***, and this is where the misplaced payments came from. 
  
  My update is that my bank, ***, requested a reversal of the 18 payments. At the time, they were not sure anything would happen and advised us to contact CIBC and ******* ***. Now, six of those 18 payments have been successfully reversed. So, this matter has been partially resolved and hopefully I will be seeing more reversals next week. 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to register a formal complaint against the Canadian Imperial Bank of Commerce (CIBC) and their travel interruption claim administrator, ***********.
  I have a CIBC **** ******** card that covers travel interruption. I filed a claim (Claim #*******) with *********** on July 2, 2025.
  We had a 2 hour flight delay in Toronto on June 22, 2025 and a 2 hour temporarily lost baggage delay at destination Venice, Italy. We missed our train to Ravenna, Italy, to catch our 7 day cruise ship. We had to taxi, Venice to Ravenna, 350 Euros, and lost our prepaid train fare of $155.0 Canadian.
  I have spent over six (6) hours, filling out *********** forms, printing them off ** *******, sending and resending documents that I had already given them, taking pictures of original documents, uploading them and sending them to ***********. They ignore my emails. They have all the requested and required documents. It will soon be over 30 days since I filed this claim (Claim #*******). ***** ***** ****** ******* ** ****** **** ******** ** ********** *** ********** ** **** ****** * ** ** ***** *** **** * *********** ****************** ****** ******* ** ** ** ********* * ******** ** **** **** **** **** ** *** ** ***** **** ******** *** * ********** *** ******* ******* * **** *** ** ***** * ******* **** **** ** ******* **** ****** ****** ******* ***** *** ***** ******* *** *** ****** **** **** ****** ******* *** ***

  Customer Answer

  Date: 24/08/2025

  Hello. I would just like to let you know my BBB complaint ID ******** against CIBC has been resolved but not to my satisfaction. Thank you for your assistance. ***** ******* **** ****** *******

• Initial Complaint

  Date:11/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23, 2025, I applied for a CIBC pre-approved **********.
  On May 27, CIBC emailed requesting more information and a contact number. I called and was told my application could not proceed unless I updated my address with **********. I chose not to, and considered the matter closed.
  
  On June 10, I received another pre-approved credit card offer through CIBC online banking. I applied again, this time without a balance transfer, and was notified it was successful. The card was to be mailed to me.
  
  Between June 11–16, I received multiple calls from **** *********, a CIBC Customer Solutions Manager. He insisted I had to cancel the second card issued June 10, despite the first application being previously ruled un processable due to the address issue.
  
  When I logged into my online banking, I saw two credit cards listed. I contacted CIBC and was told that ****, had manually forced through the first application on June 11, 2025, one day after my second application was approved.
  
  This override was done without my knowledge. **** approved it with a $20,000 limit and a $2,500 balance transfer at 21.00% interest. He also changed the address on my second, valid application, blocking me from receiving the second card.
  
  July 9, 2025 I received the first card forced through, mailed to my current address, not the address on that application, dated June 11, 2025. I had confirmed my current address with ****** ***** from Client Care on July 3, ***** ** ***** **********. Meanwhile, the valid June 10, 2025 card was purposely sent elsewhere by ****, so I would not receive it, putting my financial data at risk.
  
  **** ******** ************ ************ ** ****** ******** *** ******** ***** ******** ** ****** ***** *** ****** ********* ******** ** ***** ****** **** ******** ** **** * ******* ** ** * ****** ** ****** * ********* ********* ** ******* ********** *** * ******* ********* ********* ***** **** ************** ********* ************

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against CIBC regarding the inaccurate and misleading reporting of a closed bank account to ********** Canada.
  
  In November 2021, I paid the full balance directly to CIBC, before the account was ever officially sent to collections. Despite this, CIBC has reported that the account was paid through a collection agency in February 2022, which is false and misrepresents the nature of the payment. **** ********** ********* ********* ** **** ** ****** *******. The account is currently marked as "closed and paid through collections" on my ********** credit report, when in fact, it was settled with CIBC directly and months earlier.
  
  I have written to CIBC on multiple occasions to dispute the reporting and to formally withdraw my consent for them to continue sharing my personal information with credit bureaus. The most recent written notice was sent on April 28, 2025, ** ********** **** *** ******** *********** ********** *** ********** ********* *** ********* ******* ******  CIBC has failed to respond adequately or take corrective action. * **** ********* *** **** ********* *** *** *** ******* * *********** * **** ***** ***** ********** **** *********** *** ****** ** *** ******* ************ ** ******* *** *** ******** *** ******* ********** ******
  I respectfully request that CIBC:
  
  Immediately stop reporting this account in its current form;r remove the account entirely from my credit file.
  
  I am willing to provide all necessary supporting documents, including proof of payment and my written notices of consent withdrawal.

• Initial Complaint

  Date:18/06/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had fraud on my account. CIBC locked my card so I couldn't use it but now will not reverse the charges saying I accepted them this is a flat out lie seeing as they confirmed there was 12 other charges trying to go through. Then the charges did go through and they now will not reimburse me. I have lost so much because of the lack of responsiveness by CIBC it's constantly having to wait for someone to get back to me *** * **** **** ***** **** *** ******* *************

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 2025-06-04.
  
  I booked flights using CIBC ** ******* *******. *** ** * ****** ****** ***** ************* I needed to change my flights. My itinerary said there was no change fee beyond paying the fare difference. I went to change the flights and was directed to CIBC's virtual assistant than then directed me to CIBC's flight search platform; I was shown multiple flights with available seats that required zero cost to change. However, when I went to click those flights, it said the flight was not available and to try another flight. I tried multiple flights, including those that would incur a cost and I was still unable to change my flight. At no point was I directed to a travel agent. I went back to the modify my booking page and was again directed to their chatbot. I looked to see if it was possible to cancel my flight. The chatbot said I would be issued a flight credit. When I clicked on the "how flight credits work" button, they noted that "the airline may charge a change fee when you use the credit. Also, expect to pay any fare differences and taxes/fees". I assumed that the fare differences and taxes/fees would relate to the taxes/fees traditionally applied to airfare. I proceeded to cancel my flight and apply a credit valued at $363. I used the "search flight" button below my fare credit and saw the flight I wanted was $371. However, I was unable to apply the credit on their online platform. When I called to book, the travel agent quoted me a fare of over $800. After a discussion, they told me that they would reduce the price to approx $200 over the market fare. To be clear, this isn’t a request based on buyer’s remorse or a change of heart. The website failed to provide full information at the time of cancellation and rebooking. This directly impacted my decision and caused a financial consequence that I couldn't reasonably foresee. That falls within the realm of a customer service failure or system flaw.

  Customer Answer

  Date: 27/06/2025

  I am writing to confirm that my dispute with the company has been resolved tied to the account below has been resolved.
  

  
  

• Initial Complaint

  Date:16/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to formally request assistance regarding a promotional issue with my savings account at CIBC.
  
  According to CIBC’s stated promotion, customers were eligible to receive a $200 reward upon fulfilling the following conditions:
  
  1. Successfully obtaining the chequing account opening bonus.
  2. Depositing $10,000 into a savings account and maintaining the balance for at least three months (excluding the month of account opening).
  
  I opened my account in August 2024 and deposited the required amount into my savings account, keeping it there until January 2025 —well beyond the three-month requirement. Earlier this year, I successfully received the $400 chequing account bonus, confirming that I met the eligibility criteria. However, despite fulfilling the stated terms, I have not received the $200 savings account reward.
  
  After contacting CIBC, I was informed that I did not qualify for the offer, but no clear explanation was provided. Given that I strictly adhered to all requirements and have already received the chequing account bonus, I strongly believe that I should be eligible for the savings account reward as well.

• Initial Complaint

  Date:16/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CIBC seems to have cut off access to my accounts and credit card without warning.
  Every time I call I get bounced from agent to agent trying to find out any information and they tell me nothing. I have wasted hours trying to get an answer. * **** **** ******* ** *** ***** *** ** ****** *** **** **** ***** **** ** ********** ************ ****** *** **** ****

• Initial Complaint

  Date:12/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had informed CIBC that I will be out of the country from Feb to May. My insurance premiums are pre-authorized debits on my credit card. * **** **** ** ********* ******** *** **** ** ***** ** **** ** ****. These charges were declined by CIBC. I had a very good standing, had informed CIBC re absence. I was charged nsf fees by my insurance co when it was declined. I had to make several calls from overseas. Tried calling them and had to wait a very long time. ******* **** ***** *********. She lied saying she called my long distance no which she never did, called me on ******** when there was no call. **** **** *****
  Then she promises me that my $100/= fee will be reimbursed. She is not returning my calls nor paying the amount as credit. Then one ******* calls promising the dues will be set against mycredit card. Nothing happened.
  Honestly they lie repeatedly with no remote.
  I NEED MY $100/= FROM CIBC AS PROMISED ** ******* ****.

  Customer Answer

  Date: 03/06/2025

  This matter was resolved amicably after lengthy discussions.
  

  
  

• Initial Complaint

  Date:10/04/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has been three months there is this company that keeps withdrawing money from my account and the bank informed me that they would stop *** ******** ******* from making withdraws from my account. I have been in contact with and they informed me to cancel my previous card and get a new one, but this business is still withdrawing money from my account. I want them to fix this issue. I have not made any purchases from *** ******** ******* recently the last time was last year.