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Business Profile

Bank

CIBC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for CIBC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CIBC has 128 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • CIBC

      PO Box 15 Station A Toronto, ON M5W 1A2

    • Cibc

      5 Fl 400 Burrard St Vancouver, BC V6C 3A6

    • Cibc

      796 W Broadway Vancouver, BC V5Z 1G8

    • Cibc

      PO Box 1235 Stn Main Coquitlam, BC V3J 6Z9

    • Cibc

      300 - 177 Victoria St Prince George, BC V2L 5R8

    Customer Complaints Summary

    • 213 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/10/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a business account with cibc since 2016
      On Sunday Sept 17 at night I got a message for my business account when I opened it it shows it’s from my son
      *** **** ** ***** ** ** ** ***** ** 
      This message was for deposit money from my son I did e-transfer him some money in the morning I thought he didn’t use it and he transferred it back but when I opened my bank account to accept it
      It showed my sons name but it from someone named ***** **** I closed it tried to contact my son
      But I couldn’t as his phone was out of charge in my car I waited till I go home and check
      Like an hour I received an email from the bank that there r couple unusual transactions happening to my account when I checked on my bank it showed there r 2 transactions both for 2950 Canadian dollars I tried to contact the bank for more than 5 hours waiting no answer and I couldn’t stop the transaction
      Until 3 or 4 am until they answered and they file the complaint i activate all my cards business and personal and asksed me to go open a new business account and of course it’s by appointment the earliest appointment I could find was Friday so I stayed 5 days with no cards both personal and business
      After calling everyday for 3 -4 hours waiting they replied on Friday that the bank is not responsible and my case declined
      They told me that my son’s email got hacked and that’s why but it’s not my fault either it’s $3000 and I’m protecting against fraud and it’s fraud the fraud department everyone I have talked to was really mean feelingless
      They were talking to me like I did that to steel money
      *** * **** **** ********** * ****** ****** * *** **** **** ***** *** **** *** *** **** ***** **** *** *********  Everything is missed up since Sept 17
      I received the email alert after an hour from those transactions although I have had this account for 8 years never ever did any etransfer for more than 500 or max 550
      They should have confirmed first or at least answer my call as soon as I call so we could have stop it

    • Initial Complaint

      Date:01/09/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer with CIBC since 2005. I was trying to send money overseas and a CIBC branch manager told me to send the money using their Global Monday Transfer as it was guaranteed to to be received in 1-3 business days. I sent $14000CAD overseas to Jamaica on August 3rd and the beneficiary still has not received the money. CIBC is now telling me that they have no idea what happened to the money and after nearly a month, they are refusing to credit my bank account the money that they have lost.

    • Initial Complaint

      Date:10/08/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 25th, 2023 I was approved for a CIBC Select **** with their standard introductory offer for an interest free, 1% fee balance transfer. My account was then blocked or frozen, until I went in to the bank to ID myself. It took 2 visits to the bank to have this understood by the employees at CIBC. When I was finally on speaker with a bank employee, and the Fraud dept., they ID'd me and it was explained that the freeze was due to the balance transfer request.

      That confused me, but I was assured on the phone that now the transfer would go through.

      It never did. Now I have spent weeks playing phone tag and being offered less than the introductory offer to transfer my balance from my other card. The introductory offer, that I now can't access because it is only available at time of application.

      I am powerless in this situation, and seemingly endlessly wasting my time on the phone. Please help!

    • Initial Complaint

      Date:13/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of this bank since last 10 years and they have been ******* me left and right. In March 2023 along this bank has charged me over $200 for NSF fees, without providing me any overdraft facility, they are charging me this money each month. In March $5 transaction become NSF and for that this bank charged me $45 for fees and also dishonoured that payment. **** ** **** *** ******* ** *** ********** **** **** **. **** * ****** *** **** * **** ******* **** ** *** **** ***** ** **** **** * **** **** **** **** ** ***** ***** **** ******* *** ** ** ** ****** ** **** ***** ***** ********* *** ******* **** **** ****.

    • Initial Complaint

      Date:10/07/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made a wire transfer to the USA from my account in ******* ******** CIBC on June7/2023. To date it has never been received by the recipient. The issue has never been resolved. Thanks ***** ******

    • Initial Complaint

      Date:27/06/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I mistakenly overpaid my CIBC ****** ********** and as a result, a credit appeared on my account. Following the statement date, I contacted customer service to inquire about retrieving the excess funds. They advised me to visit an ATM and simply withdraw the credited amount, assuring me that no fees or interest would be applied since it was a credit balance.

      However, upon withdrawing the credit, I discovered that I had been charged a fee. When I approached customer service again, I learned that I would also be subject to interest charges due to my prior purchases. I expressed my dissatisfaction, emphasizing that this is a credit card, not a debit card, and it is unfair for the charges to be deducted immediately from the credited amount. According to the normal functioning of credit cards, those purchases should be paid off in the next statement cycle and are not due until a later date. Otherwise, I would have used my debit card instead.

      I firmly believe that I should not be held responsible for any fees or interest solely because I withdrew the credited amount from my account. Therefore, I kindly request a reimbursement for all the charges incurred. Thank you.

      Customer Answer

      Date: 17/07/2023

      This e-mail is to inform you that my complaint with the number #******** has been resolved. Thank you for your attention. Regards

    • Initial Complaint

      Date:26/06/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for a CIBC **** card online to do a balance transfer at 0 percent until April 2024.
      The card arrived with literature saying that yes, in fact, I could do a balance transfer.
      I called **** twice and neither time would they allow the transfer.
      The first agent said I needed to prove that I had a promotional offer. What????
      The second agent said I could not get this offer on the phone. Again, what?
      **** ** *****.
      I should get the service I applied for.

    • Initial Complaint

      Date:15/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a resident of an apartment and I am receiving mailed bank statements for a previous resident named ****** ****. I need CIBC to contact the client and update his address

    • Initial Complaint

      Date:03/05/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got cash back for 2022 from CIBC ****** **** and received an email on Jan 16, 2023 about it ** * ********.
      And I closed my account and a credit card from CIBC in Jan 23, 2023.
      Before I closed my accout and a credit card, I double checked if I can receive cash back and they said I can.

      I had waited for two month and called to CIBC twice for asking for sending it.
      In everytime they said they will send it to my address but I didn't received it.

      I complaint it to Client Care of CIBC and received an email from CIBC on March 29, 2023.
      And CIBC staff called to me and said he sent it to my addres on April 12, 2023.

      I called to CIBC to check the delivery of it on April 28, 2023.
      She said the guy who contacted to me in the last time will call or send emails to me.
      I didn't receive any calls and emails from CIBC.

      I had called to CIBC over 10 times in order to solve this issue for the last 4 months.
      But they don't care about it and I suspect they are waiting till I give up.

      The cash back is over CAD 1,200.
      They have been holding it for the last 4 months.

    • Initial Complaint

      Date:02/05/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was young, around 20 years old I had an addiction problem and I went to the bank to get 100 dollar overdraft set up and I was told I wasn't able to get it because of my credit. As I was leaving the bank I was pulled into a room by a woman who told me I could get a credit card. I did and then I lost my job and couldn't pay it and the interest racked up to over 1200 dollars back around 8 years ago and I was young and I still wouldn't be able to pay that much to this day. I'm low income and on social assistance. I developed a mental disorder, PTSD. Now my credit is ruined at the age of 30. I have a 610 Credit Score and the only thing I owe is this credit card. It's completely ruined my credit even after switching banks. I need some help with this. I don't deserve to have my credit ruined forever because I got taken advantage of by someone who was trying to fill Credit Card quotas set forth by the bank itself. If I wasn't allowed to get a 100 dollar overdraft why was I allowed to get a credit card with a 500 dollar limit. I feel like I was taken advantage of after being a customer of over 10 years since I was a 10 year old boy. This lead me to throw my credit card and debit card on the table and walk out of the bank.

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