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Business Profile

Adjuster

Intact Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjuster.

Reviews

This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intact Insurance has 11 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 58 Customer Reviews

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    Review Details

    • Nikolas K

      Date: 02/11/2023

      Wow... Horrible experience... My dwelling was broken into and anything worth something was taken. I have over 50k worth of items on my claim which was only insured for 20k and they have flagged me as potential fraud. The investigator Vincent G. was ********* ******* ** * ***** **** ****** * **** provided what they asked for as proof of ownership and bank statements showing spending well over 100k... He's just looking for a reason to not pay me out it seems. They won't give me a timeliness or reason why this is still under investigation. It's just been a horrible experience. **** ******** *** ***** ****** ** ****** *** ***** ***** ******** **** ***** ******* **** * ***** ** ********** ** *** ** *** ********** *******

      Intact Insurance

      Date: 08/11/2023

      The client was contacted by email concerning his file
      and his concerns and was invited to call if he wants to discuss the matter
      since they weren’t able to reach him by phone. 

    • Stephanie P

      Date: 25/10/2023

      My mother died, I gave prof of death and they still took monthly insurance payments because there was no will. The fact I had proff she died and they still kept taking it know she was deceased is disgusting. I had to close her account to stop these vultures from taking a deceased person money. I'd give you 5 negative stars if I could.

      Intact Insurance

      Date: 31/10/2023

      We’re sorry to hear of your mother’s
      passing. When it comes to canceling a policy for a deceased person without a
      will, certain legal considerations/constraints must be respected. We’d be happy
      to look into this further, please give us a call at ###-###-####.

    • Tommy T

      Date: 20/10/2023

      I received written confirmation from Intact that I would be insured while working in the US. After three weeks I was informed that there was a “glitch” in the system and that they were not able to insure me at all.
      I am now stuck without insurance.

      Intact Insurance

      Date: 26/10/2023

      Unfortunately we’re unable to locate the
      client’s policy with the information provided. Should there be outstanding concerns,
      please contact us at ###-###-####.

    • Darrell G

      Date: 20/10/2023

      Took ** ****** vehicle to Intact's shop to be fixed for hail damage (Aug. 2023). They fixed the hail damage, but made a mess of her vehicle. Scratches in 3 different spots, head liner full of greasy fingerprints , visors full of grease, headliner hanging down, tint missing on back window in spots, solvent all over the back seat cover, Back bumper full of deep scratches. Trying to get them to fix it is becoming a full time job. NOBODY is replying to ** ****** calls & messages. I took her vehicle back over to them ( ********* *** ** ******* ) and was actually laughed at by the shop super. **** **************. My next move is going to the news and hiring a lawyer to have these damages that they caused , fixed. ** **** *** even called the head office and was told it will be reviewed. What is there to review? Intact's shop did all the damages while repairing hail damage (I have pics dated for the morning we dropped vehicle off to prove all the damages) I even showed these pics to ******** shop super and he acknowledged that the damages were not on vehicle when we dropped it off to have hail damage fixed. **** ******* **** ********* *** ** **** ****** ** *** ** ***** ********** ********** *** **** ********* **** **** ******* ********* **** ** *** ****** ** **** *** **** ** ******* **** **** ********** I will push this matter until they fix the damages that they did to ** ****** vehicle.

    • Nicole P

      Date: 17/10/2023

      I just called my insurance broker and asked him to find another insurance provider. I had a very negative experience in 2020 the first year he switched me to Intact, and I never forgot.
      ******** * ***** ****** **** *** ****** *** ******** ****** *** **** *** ****** ****** **** **** ** ***** I don’t appreciate Intact making it so difficult for customers to make a justified claim.
      Do yourself a favour and get any other decent company besides Intact.

      Intact Insurance

      Date: 25/10/2023

      Hi ******, we'd be happy to discuss your or your friends concerns in more detail. Please give us a call at ###-###-####. 

    • Lukas S

      Date: 14/09/2023

      ****** ** ******** **** ******* ********* My car got stolen few months a go and after a week I been told that claim is approved and someone will get hold of me and get compensation after 45 minute interrogation , that didn't happen after they find out that I had appraisal on my car and they actually require it from me to have it in case some think happen as the car was far from stock. I been interrogated 3 times with same question, basically been told that I have to cooperate or they will decline my claim, they also wanted me to sign a form that would strip me out of any sort of rights or possibility of going to court. I refused to sign, and they told me that they will decline my case, so I said do it!!! That never happened either. I been told today that it's going to drag by the person who interrogated it me. They are snooping around and even called *** **** **** who supposedly give them private information without my consent!!! There tactics are very dirty and unlawful, however they get away with it some how so far!!! I been literally treated as a thief. Very bad experience and not letting this go at any circumstances.

      Intact Insurance

      Date: 17/10/2023



      It was confirmed that claims management spoke to the customer after the complaint was made to the BBB and funds for settlement has been issued to the customer directly.

    • Ashley A

      Date: 14/08/2023

      I have been a customer of intact for the past several years. I was in my first accident this January and there were a ton of issues from the start off. Intact gave me no direction to where to take my vehicle and due to moving I needed to handle it asap. Wasn’t able to reach anyone and when I got a shop that worked with this company they gave me their approval. When the work was not completed properly intact informed me they won’t honour their work and I’m on my own. At this point I am currently without a vehicle and have no means of fixing it. I have attempted to reach out to your company multiple times and even reached out to the customer service team and still have not received a response, and this was over a month ago.
      This is an unreliable company who doesn’t care about their customer.
      Please find a different company if looking for a new one, this company will not help you.
      No one deserves to be left carless for almost a year with no means of getting things fixed when the insurance company approved the shop. No one deserves to be placed in the situation I am in.

      Intact Insurance

      Date: 05/10/2023



      We were able to connect with the client to discuss their concerns. We have agreed to cover additional damages and are monitoring to ensure a swift completion. 

    • Tyler P

      Date: 22/07/2023

      Worst insurance company you could ever get. Adjuster thinks that repairs to a vessel are negotiable. Last time I checked, we don't get to pay insurance less if we think they are too high. Why should they get to tell repair facilities what they can charge. ** *** *** **** **********

      Intact Insurance

      Date: 05/10/2023

      We were able to confirm that the claim has been settled with the insured. 

    • Judith L

      Date: 07/07/2023

      I submitted a claim with Intact (************) on June 20th and have been bullied the whole time. They refused to give me a rental. * ** **** ** *** ** *** ************ * ****** **** **** ****** ******* ********* ********* *** *** I spoke with two different people because my adjuster does not answer her phone. They offered a rental but then said I had to wait on my adjuster Sabah. She refuses. She said if the garage determined water damage the claim would be covered. I spoke with garage and they said definitely water damage. Sabah refuses to confirm the claim is covered, even though the other two adjusters I spoke with said it was. Sabah is causing undue stress for no reason. * **** ***** **** ******** ** **** ******* *** **** ********* **** *** *** ** ******

      Intact Insurance

      Date: 26/09/2023

      We were able to connect with the client, file has been settled and no outstanding issues.
      Rental was covered and paid.

    • Cody M

      Date: 26/06/2023

      I would like to just start with that intact is probably the most expensive insurance for anything. I've been with them for 10 years or so and every renewal my insurance rate goes up and I have a good a good driving record and apparently I have the discounts which doesn't show much. * ****** ** ***** ****** **** *** **** ********* ******** **** ***** ********* ********* *** **** *** ****** **** ** **** **** **** * ** **** ******* I'm at the stage where I need to shop around because what I'm paying now is ridiculous *** ****** ** *******.

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