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Business Profile

Adjuster

Intact Insurance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjuster.

Complaints

This profile includes complaints for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intact Insurance has 11 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:22/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from Intact insurance inviting me to enter a contest. However, to enter the contest you have to download their app from ****** **** or ***** *****. I do not need another app on my tablet and the contest should be openly available to all their clients wether they download an app or not. This is not right and I thought there were laws governing contests.

      Business Response

      Date: 24/06/2025


      An email was sent to the client advising him that although we do encourage using the app that we are able as well to provide a manual entry into the contest. I have sent his information to have this completed and confirmed to the client that he will be entered for the July 2, 2025, draw. I also included instructions on how he could enter the log-in to win contests manually in the future. 

    • Initial Complaint

      Date:08/04/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have through the choice of my broker, **** ******* ********* ** ***** ***** been a customer of intact for many years. i asked for complete and full coverage with direct replacement, rental, all perils, maximum coverage. ive never had a claim in my life. im 40 years old. i bought two high end vehicles last year. total of 4 vehicles and a 4 wheeler insured. my first accident beginning if jan 25 due to unmaintained road conditions, by police report. was told by intact they would repair my truck absolutely. towed to repair shop, shop produced quote for 30k to repair, new model ****** ****** *** *** **** ***** **** *** *** *** ********. last year of the v8 engine. very rare, highly sought after and valuable truck with low mileage. intact decided to deem vehicle total loss to my surprise, no structural damage, no air bags deployed, no glass broken, no body panels to fix, just front end damage. told me they offer 40k. truck is worth 75k plus tax. i said no. they had it so called appraised at 46k. i said no way. 4 months later now, they offer 70k but i have to sell them my truck. i said no its my truck, but if i want to keep my truck i payed for they must deduct 35k from the 70 offer. when did my paying for them to promise to replace my truck turn into a forced vehicle sale.? why was it not fixed? they **** to me repeatedly, have me making full coverage premiums since. they realized my truck is worth alot of money. they can sell it as is for 50k easy, i just seen one same with worse damage sell for 47k plus tax. many people want that rare truck with that luxury. so instead of them being out 30 to 40 for repair, they want me to give them my truck where they can recoup 80% minimum of payout. also they want me to sign ownership, take my truck and then mabye send me money. ive been **** too, misinformed, and have no trust , will not do that. they can pay me the 75k plus tax its worth, not take my vehicle and pay me for wasted months of revenue, premiums, rentals, etc

      Business Response

      Date: 10/04/2025

      The Unit Claims Manager reached out to the insured and explained the total loss process.  The insured accepted the settlement amount, and payment has been requested today.

    • Initial Complaint

      Date:26/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** *********

      Business Response

      Date: 02/04/2025


      Upon review of the client’s concerns, we have agreed that we will waive the balance owing on his account due to him not being reminded of the balance due on his account which was sent to him on a billing statement May 5, 2024. 

    Intact Insurance is NOT a BBB Accredited Business.

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