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Intact InsuranceThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.02/5 stars
Average of 63 Customer Reviews
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Review fromS. M.
Date: 05/05/2025
1 starS. M.
Date: 05/05/2025
** ** ***** ** ** *** while at a red light I was rear ended on a very busy road in the Toronto area. Having this been the first time anything like this has ever happened to me - I needed some support and guidance through the process. Intact **** ******** ********* ** ** *** because I reported the stereo “fuzzy” rather than climbing on the roof to immediately report the antenna was missing (thrown off from impact) they have failed to address the issue. Despite a letter from a professional engineer and the shops professional opinion they maintain that * ** ***** *** it isn’t possible. They fail to reply to emails, and have horrible customer service. Truly can’t comprehend *** **** *** ******* ** **** * ***** ************ ****** with 0 claims in 10 years over a $600 antenna replacement. Beyond frustrating experience. Even when speaking to the manager, he speaks over you, ***** *** * **** & fails to address any concern.Intact Insurance
Date: 09/05/2025
On May 5, 2025, the Unit Claims Manager contacted the insured and explained that the damages to the roof and antenna are not related to this loss. The insured was advised on how to escalate furtherS. M.
Date: 12/05/2025
The team *** ********* **** *** did not hear any concerns. They negated to review their findings despite having a professional engineer explain the basics to them. They took days to respond to an email or call, and refuse to facilitate the appropriate conversations. I would not recommend them to anyone.Review fromLeigh B
Date: 01/05/2025
1 starLeigh B
Date: 01/05/2025
* **** * ***** **** * ****** **** ** ** *** *** ***** ******* * **** **** *** ** **** ***** I have been trying to cancel the policy for months, and they continue to withdraw twice as much as what my policy amount is. They cannot tell me why the amount is twice as much, and refuse to send me the form to cancel the policy. I call multiple times a week trying to resovle this but end just being put on hold for extended periods of time, or just passed between departments that cant help me. I have emails from them stating they would cancel the policy as of a certain date if I send them the form back, but they won't send me the form. ********** ********* **** ** *** **** **** **** ******* ** *********Intact Insurance
Date: 14/05/2025
Multiple contact attempts have been made in an effort to address our customer’s concerns; however, we have not received a reply. A review of the file shows that the broker has cancelled the policy, but we would be happy to discuss the matter further should the customer not be satisfied with this resolution.Review fromDanillo G
Date: 30/03/2025
1 starDanillo G
Date: 30/03/2025
I was with Intact for two years, never used any of their services, and always maintained a good relationship with them. I even brought in several clients for them. When I faced financial difficulties and had to let go of one of my cars, I canceled my contract. I received an email stating that some changes had been made to it. Only after reaching out to the company again to complain about receiving an email about a change (instead of a cancellation) did I finally get a response confirming that my contract would be canceled. Now, three months after all this stress, I received a letter from the company stating that I will be charged over $1,300 for the cancellation. I tried to contact them, but they kept shifting responsibility to the representative who initially assisted me. When I spoke with the representative, he told me to call the company’s main number—the same one I had already called, where they provided no help at all. I don’t understand why I am being charged this absurd amount after so long, why my contract was altered instead of canceled when I first requested it, and why I am only now being notified.Intact Insurance
Date: 16/04/2025
We were able to connect with the client via email to address his concerns. Due to a delay from his broker, a backdated policy change was completed the same day that his cancellation request was received. Both sets of paperwork were sent to the client on the same day. A further reminder for the outstanding balance was sent to the client. The outstanding balance referenced by the client represents outstanding premium as well as a cancellation fee for terminating the policy mid-term. We apologize on behalf of the client’s broker for not being able to address his concerns in a timely manner.Review fromSean C
Date: 17/03/2025
1 star** * ***** **** **** **** * **** * ****** ******** * **** ***** ***** ** **** ************ Worst ********* ******* for customer service I have ever dealt with. * ** **** **** **** **** **** **** *** **** ****** ****** *** ***** ** **** ** *** **** * ** ****** ******* ********* *** ********** ******* ***** My vehicle has been in shop for a month now and I have also waited in queue for hail repair since August. The repair facility is still awaiting clearance to repair my vehicle as they have also made dozens of attempts to contact intact to proceed and as usual nothing. **** * ******** ******** They never however miss my withdrawal times every month.Review fromshahla b
Date: 29/10/2024
1 starshahla b
Date: 29/10/2024
**** *** ***** ** ******* ** *** ** ******** **** ***** **** **** **** ***** *** *** ********* They do not return your calls, ... do not return your emails, ... *** ******** *** ** **** *** ****** **** *** ** ** ***** ****** *** *** *** *** ***** **** *** **** I will take them to court. ** ****** *** ********* ****** * *** ********* * ****** ********* *** *** *** **** ***** ********* ******Intact Insurance
Date: 11/11/2024
Intact confirmed that a refund was successfully processed in September; the refund was issued to the same card that was used to make the payment for the premium.Review fromRita Z
Date: 16/10/2024
1 starRita Z
Date: 16/10/2024
Intact insurance has informed us that they will no longer provide insurance on our property. We have been with this company for decades with no claims filed. We were told that Intact denied us insurance b/c we live on a Gulf Is. with extremely low crime rate, and low incidence of fire or water damage. Intact has shown no customer loyalty, **** *********** Not good for an insurance company.Intact Insurance
Date: 01/11/2024
We were able to contact the customer and are working to resolve their concerns.Review fromMICHAEL M
Date: 08/10/2024
1 starMICHAEL M
Date: 08/10/2024
We had multiple storms in brantford on Tuesday july 16. I was not seen until saturday from colton from ****** restoration (which intact hires specifically for claims in my area). he took readings of apparent moisture where there was no damage and no insulation to hold it, as some walls are seperating walls from the furnace.I pointed out the window as the main source due to obvious visable evidence of the window not only having forced dirt through the inside/outside of the window, but also on the inside sill. He did not respond and moved outside for some photos, left and said ur covered dont worry. When marshal H. contacted me 3 days after, he became really reliant on telling me without specifically telling me that i was not going to be covered, he verbatim said "the writings on the wall", i would highly suggest you get this moving because it looks like ground water and would not entertain my evidence of overland water or discuss the obvious misreadings/assesment of coltons job.. He claimed to believe coltons determination of "seepage at the bottom of the window wall", indicating that it was ground water This was further reiterated from marshal on friday when he denied my claim and gave no creedance to my evidence and logical explanation of the amount of water and damage ground water vs overland water, in that specific spot. On my denial day, Marshal H. could not explain how to proceed or justify his descision on my claim (other than say i believe colton). Even when asked to do exploratative work that i would pay for, in determining the claim, he said thats not how it works.Intact Insurance
Date: 17/10/2024
A Unit Claims Manager (UCM) has reviewed this claim, confirming that while it was denied at the onset, coverage was later afforded under overland water, as insured supplied evidence to show water was coming through from the window.
Claim was paid out and has been closed. The UCM called and left a message for the insured inquiring if he has any outstanding issues. A follow up email was sent after.Review fromBetty G
Date: 12/06/2024
1 starBetty G
Date: 12/06/2024
Intact is *** ***** ********* ******* ** **** ***** **** continue to ignore when its their own mistake that needs to be fixed. They are ignoring my request to fix their own mistake. Last year had a flood in my basement. Intact took three months to install flooring and quarter round. They then installed flooring not impervious to water in my basement. More recently, I had an other incident because of a collapsed drain and trap, still actually guessing if this is the cause, pipes drain and trap all replace on my tab ******* ********* ********* *** ******. I noticed my baseboards expanded and lumpy and knew i had to remove them regardless of Intact ignoring me. Once I started removing baseboards and drywall and found a large amount of mold growing on the drywall as well as behind the walls, in the wood and in the insulation. Last year when the floor and walls were damaged by water, intact replaced quarter rounds and left my walls wet. Drywall needed to be replaced. Instead, they were left wet and covered up. I have sent several emails and submitted complaints and included pictures of the damage and mold this has caused. There is so much more to the story. **** *** ******* I have since learned is that the company that is sent in by Intact to do repairs is also owned by Intact. ********* ** *** **** ******* They replaced my bedroom and laundry room floor with ugly cheap flooring. They didn’t give me a choice I was forced to choose from a small selection. Put in quarter rounds and paid the repair bill for $8000. A year prior to this flood, I had renovated my room myself. Floors, walls, wainscoting, baseboard, paint in a 20 x 16 foot room for roughly $2000. ********* *** **** ******** ***** **** **** ******** **** **** ** ***** ******** Their complaint webform does not work, you fill everything in and then nothing happens. They sent clean up crew to my house with dehumidifiers and then refused to pay them, so I was stuck with a $2000 bill. **** ** *********Intact Insurance
Date: 17/06/2024
Hi *****, unfortunately we're unable to locate your claim with the information provided. We'd be happy to connect you with someone to discuss your concerns, please contact us at ***************Betty G
Date: 01/08/2024
So here we are a few months later. I have called several times and no one is calling me back. I'm not the least bit surprised. Check your voice mail. Message left at 10:29am Aug 1, 2024 at the number I was given ********. I will be escalating to the Ontario Ombudsman tomorrow if I don't hear back from someone today.Review fromMarie-Claire G
Date: 29/05/2024
1 starMarie-Claire G
Date: 29/05/2024
My car was stolen ,they ask me what buttons was on the radio and other questions thst makes no sense, my phone record and proof i bought the car, my baby car seat receipt wich i bought 2 years ago. And asking me about my financial situation..Didnt cover a rental. still no $ after 2 months , **** **** ** ***** ** ** *****Intact Insurance
Date: 11/06/2024
We were able to speak with the client and they requested that their file be closed.Review fromHannah W
Date: 28/05/2024
1 starHannah W
Date: 28/05/2024
These guys canceled my policy and on top of that , couldn’t repair my vehicle and been getting the running around and lack of communication! Plus the payout was unfair amount I’m still owing my vehicle loan ! Vehicle I don’t have anymore !!! Plus u guys took 2100 off my settlement! Still unfair and not right So don’t expect me to pay that I’m disappointed in this and the service I got take that to your manager Plus they stick cancelation fee on me for 179Intact Insurance
Date: 03/06/2024
Hi ******, we'd be happy to connect you with someone to discuss your concerns, however we require further information. Please contact us directly at **************.
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