Reviews

This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Intact Insurance

  1500A - 700 University Ave Toronto, ON M5G 0A1

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  Intact Insurance

  900 - 6925 Century Ave Mississauga, ON L5N 7K2

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  Intact Insurance

  1100 999 W Hastings St Vancouver, BC V6C 2W2

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  Intact Insurance

  400 - 2255 Sheppard Ave E North York, ON M2J 4Y1

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  Intact Insurance

  64 Fordhouse Blvd Etobicoke, ON M8Z 5X7

Review Details

• Review fromAlex J

  Date: 25/07/2025

  1 star
  After 40 years with zero claims, had to call Intact in response to a false claim by a neighbour of damage to their property. Told by Intact not to give other parties my information. Called Intact only for information, not to start a claim. Made it clear we didn't want to start a claim and have rates go up as we were not yet deemed responsible. I'm in B.C. Got transferred to someone in Alberta who asked for story and evidence, but did nothing, told us to wait. When original Alberta representative was gone, dealt with another Albertan who was extraordinarily unprofessional. Kept ************ demanding claim number, with ********* ***** tone throughout entire conversation that could be heard in other room. We said we don't have one, no open claim. ******** ******* ** ****** ******* ******* *** ******* **** ***** ********* continually ******* demanding nonexistent claim number. We told her original Alberta employee's name incase that helped her figure things out. Second Alberta said that that woman is a manager, and she was absolutely not who we dealt with, effectively calling us *****. **** *** ****** **** *** **** ***** ** **** 
  Never opened claim, dispute settled. Next Intact bill raised our rates because of our supposed "claim", which we told four employees in two provinces we didn't want. Intact did NOTHING for us. ********* ********* * ******* **** **** ****** ** ******** ****** *** ** (it went to online court) and all Intact had ever said was, don't give them your info and come open a claim if they find you at fault. A complete joke to say we had a claim and raise our rates. Upon further inspection, found a "claim" on our account from 2006 that never happened. ******** ****** ** ***** **** *** **** *********** **** ****** **** *** ****** ********** ******** ***** ********** ************ Switched companies the second my policy expired, will surely warn others against Intact.

  Intact Insurance

  Date: 29/07/2025

  Hi ****, unfortunately we are unable to locate a policy or claim with the information available. We'd be happy to connect you with someone to discuss your concerns. Please contact us at **************. 

• Review fromPerla W

  Date: 12/07/2025

  1 star
  Been with this company over 30 years. Did not have a claim until my husband and I were hit as pedestrian by a car. What a horrible nightmare they put us through. Not enough space to describe the pain and ******* that we are still experiencing. Unprofessional unreliable no compassion dismissive and unresponsive. 5 adjusters to date. ** ******* ********* ***** ****** and lawyer now dealing with this **** *** ******* company

  Intact Insurance

  Date: 22/07/2025

  Our Unit Claims Manager had discussion with the customer’s
  legal representative on July 21. It was explained that there are many reasons
  why adjusters are changed, there is no guarantee that a file will remain with
  one adjuster for the entire life of the claim.  The adjuster will
  prioritize file review and action accordingly.  ***** expense claim form
  for May has not been received by our office, the legal representative will
  submit. We have confirmed all forms received have been responded to.  The
  customer’s lawyer was notified Insurer’s Examinations are part of the claims
  process and required from time to time, we will conduct only when
  necessary.  The lawyer has agreed to work with the customer when
  attendance is required. Customers concerns have been addressed, and claim is
  moving forward.
  

• Review fromColleen H

  Date: 02/07/2025

  1 star
  **** * **** ** ** **** ** * ******* I have had the worst experience with the handling of my insurance claim through Intact. My vehicle was moved from the repair shop to the wreckers without my consent, my knowledge or any attempt to inform me of what was going on. I only found out that it was moved when I reached out to the repair shop on a time line on when the vehicle would be fixed. I have had to spend the better part of a day tracking down the vehicle, confirming its location and attempting to get answers. Every time I contacted Intact today and spoke to a different person I received different answers. This has been the most stressful, frustrating experience *** * ****** ********* ******** ****** **********

  Intact Insurance

  Date: 11/07/2025

  
  
  On July 7, 2025, the Unit Claims Manager (UCM) contacted the insured to discuss their concerns. The UCM apologized for the confusion and their experience. The UCM confirmed they arranged to tow the trailer back to their location at Intact’s cost. The insured was also offered to retain salvage as an alternative to a total loss, so that the vehicle can be repaired. The adjuster is actively working on finalizing the claim.

• Review fromS. M.

  Date: 05/05/2025

  1 star
  ** ** ***** ** ** *** while at a red light I was rear ended on a very busy road in the Toronto area. Having this been the first time anything like this has ever happened to me - I needed some support and guidance through the process. Intact **** ******** ********* ** ** *** because I reported the stereo “fuzzy” rather than climbing on the roof to immediately report the antenna was missing (thrown off from impact) they have failed to address the issue. Despite a letter from a professional engineer and the shops professional opinion they maintain that * ** ***** *** it isn’t possible. They fail to reply to emails, and have horrible customer service. Truly can’t comprehend *** **** *** ******* ** **** * ***** ************ ****** with 0 claims in 10 years over a $600 antenna replacement. Beyond frustrating experience. Even when speaking to the manager, he speaks over you, ***** *** * **** & fails to address any concern.

  Intact Insurance

  Date: 09/05/2025

  On May 5, 2025, the Unit Claims Manager
  contacted the insured and explained that the damages to the roof and antenna
  are not related to this loss. The insured was advised on how to escalate
  further

  S. M.

  Date: 12/05/2025

  The team *** ********* **** *** did not hear any concerns. They negated to review their findings despite having a professional engineer explain the basics to them. They took days to respond to an email or call, and refuse to facilitate the appropriate conversations. I would not recommend them to anyone.

• Review fromLeigh B

  Date: 01/05/2025

  1 star
  * **** * ***** **** * ****** **** ** ** *** *** ***** ******* * **** **** *** ** **** ***** I have been trying to cancel the policy for months, and they continue to withdraw twice as much as what my policy amount is. They cannot tell me why the amount is twice as much, and refuse to send me the form to cancel the policy. I call multiple times a week trying to resovle this but end just being put on hold for extended periods of time, or just passed between departments that cant help me. I have emails from them stating they would cancel the policy as of a certain date if I send them the form back, but they won't send me the form. ********** ********* **** ** *** **** **** **** ******* ** *********

  Intact Insurance

  Date: 14/05/2025

  Multiple contact attempts have been made in an effort to address our customer’s concerns; however, we have not received a reply. A review of the file shows that the broker has cancelled the policy, but we would be happy to discuss the matter further should the customer not be satisfied with this resolution.

• Review fromDanillo G

  Date: 30/03/2025

  1 star
  I was with Intact for two years, never used any of their services, and always maintained a good relationship with them. I even brought in several clients for them.
  When I faced financial difficulties and had to let go of one of my cars, I canceled my contract. I received an email stating that some changes had been made to it. Only after reaching out to the company again to complain about receiving an email about a change (instead of a cancellation) did I finally get a response confirming that my contract would be canceled.
  Now, three months after all this stress, I received a letter from the company stating that I will be charged over $1,300 for the cancellation. I tried to contact them, but they kept shifting responsibility to the representative who initially assisted me. When I spoke with the representative, he told me to call the company’s main number—the same one I had already called, where they provided no help at all.
  I don’t understand why I am being charged this absurd amount after so long, why my contract was altered instead of canceled when I first requested it, and why I am only now being notified.

  Intact Insurance

  Date: 16/04/2025

  We were able to connect with the client via email to address
  his concerns. Due to a delay from his broker, a backdated policy change was completed
  the same day that his cancellation request was received. Both sets of paperwork
  were sent to the client on the same day. A further reminder for the outstanding
  balance was sent to the client. The outstanding balance referenced by the
  client represents outstanding premium as well as a cancellation fee for
  terminating the policy mid-term. We apologize on behalf of the client’s broker
  for not being able to address his concerns in a timely manner.

• Review fromSean C

  Date: 17/03/2025

  1 star
  ** * ***** **** **** **** * **** * ****** ******** * **** ***** ***** ** **** ************ Worst ********* ******* for customer service I have ever dealt with. * ** **** **** **** **** **** **** *** **** ****** ****** *** ***** ** **** ** *** **** * ** ****** ******* ********* *** ********** ******* *****
  My vehicle has been in shop for a month now and I have also waited in queue for hail repair since August. The repair facility is still awaiting clearance to repair my vehicle as they have also made dozens of attempts to contact intact to proceed and as usual nothing. **** * ******** ******** They never however miss my withdrawal times every month.

• Review fromshahla b

  Date: 29/10/2024

  1 star
  **** *** ***** ** ******* ** *** ** ******** **** ***** **** **** **** ***** *** *** ********* They do not return your calls, ... do not return your emails, ... *** ******** *** ** **** *** ****** **** *** ** ** ***** ****** *** *** *** *** ***** **** *** **** I will take them to court.
  ** ****** *** ********* ****** * *** ********* * ****** ********* *** *** *** **** ***** ********* ******

  Intact Insurance

  Date: 11/11/2024

  Intact confirmed that a refund was successfully processed in September; the refund was issued to the same card that was used to make the payment for the premium.

• Review fromRita Z

  Date: 16/10/2024

  1 star
  Intact insurance has informed us that they will no longer provide insurance on our property. We have been with this company for decades with no claims filed. We were told that Intact denied us insurance b/c we live on a Gulf Is. with extremely low crime rate, and low incidence of fire or water damage. Intact has shown no customer loyalty, **** *********** Not good for an insurance company.

  Intact Insurance

  Date: 01/11/2024

  
  
  We were able to contact the customer and are working to resolve their concerns.

• Review fromMICHAEL M

  Date: 08/10/2024

  1 star
  We had multiple storms in brantford on Tuesday july 16. I was not seen until saturday from colton from ****** restoration (which intact hires specifically for claims in my area).
  he took readings of apparent moisture where there was no damage and no insulation to hold it, as some walls are seperating walls from the furnace.I pointed out the window as the main source due to obvious visable evidence of the window not only having forced dirt through the inside/outside of the window, but also on the inside sill. He did not respond and moved outside for some photos, left and said ur covered dont worry. When marshal H. contacted me 3 days after, he became really reliant on telling me without specifically telling me that i was not going to be covered, he verbatim said "the writings on the wall", i would highly suggest you get this moving because it looks like ground water and would not entertain my evidence of overland water or discuss the obvious misreadings/assesment of coltons job.. He claimed to believe coltons determination of "seepage at the bottom of the window wall", indicating that it was ground water
  This was further reiterated from marshal on friday when he denied my claim and gave no creedance to my evidence and logical explanation of the amount of water and damage ground water vs overland water, in that specific spot.
  On my denial day, Marshal H. could not explain how to proceed or justify his descision on my claim (other than say i believe colton). Even when asked to do exploratative work that i would pay for, in determining the claim, he said thats not how it works.

  Intact Insurance

  Date: 17/10/2024

  
  
  A Unit Claims Manager (UCM) has reviewed this claim, confirming that while it was denied at the onset, coverage was later afforded under overland water, as insured supplied evidence to show water was coming through from the window.
  
  
  
  Claim was paid out and has been closed. The UCM called and left a message for the insured inquiring if he has any outstanding issues. A follow up email was sent after.