Reviews

This profile includes reviews for Intact Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Intact Insurance has 11 locations, listed below.

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  Intact Insurance

  1500A - 700 University Ave Toronto, ON M5G 0A1

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  Intact Insurance

  900 - 6925 Century Ave Mississauga, ON L5N 7K2

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  Intact Insurance Company

  1400 St. Laurent Blvd., Suite 300 Ottawa, ON K1K 4H4

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  Intact Insurance

  8 - 59 Westney Rd Ajax, ON L1S 2C9

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  Intact Insurance

  700-10830 Jasper Ave NW Edmonton, AB T5J 2B3

Review Details

• Review fromRita Z

  Date: 16/10/2024

  1 star
  Intact insurance has informed us that they will no longer provide insurance on our property. We have been with this company for decades with no claims filed. We were told that Intact denied us insurance b/c we live on a Gulf Is. with extremely low crime rate, and low incidence of fire or water damage. Intact has shown no customer loyalty, **** *********** Not good for an insurance company.

  Intact Insurance

  Date: 01/11/2024

  
  
  We were able to contact the customer and are working to resolve their concerns.

• Review fromMICHAEL M

  Date: 08/10/2024

  1 star
  We had multiple storms in brantford on Tuesday july 16. I was not seen until saturday from colton from ****** restoration (which intact hires specifically for claims in my area).
  he took readings of apparent moisture where there was no damage and no insulation to hold it, as some walls are seperating walls from the furnace.I pointed out the window as the main source due to obvious visable evidence of the window not only having forced dirt through the inside/outside of the window, but also on the inside sill. He did not respond and moved outside for some photos, left and said ur covered dont worry. When marshal H. contacted me 3 days after, he became really reliant on telling me without specifically telling me that i was not going to be covered, he verbatim said "the writings on the wall", i would highly suggest you get this moving because it looks like ground water and would not entertain my evidence of overland water or discuss the obvious misreadings/assesment of coltons job.. He claimed to believe coltons determination of "seepage at the bottom of the window wall", indicating that it was ground water
  This was further reiterated from marshal on friday when he denied my claim and gave no creedance to my evidence and logical explanation of the amount of water and damage ground water vs overland water, in that specific spot.
  On my denial day, Marshal H. could not explain how to proceed or justify his descision on my claim (other than say i believe colton). Even when asked to do exploratative work that i would pay for, in determining the claim, he said thats not how it works.

  Intact Insurance

  Date: 17/10/2024

  
  
  A Unit Claims Manager (UCM) has reviewed this claim, confirming that while it was denied at the onset, coverage was later afforded under overland water, as insured supplied evidence to show water was coming through from the window.
  
  
  
  Claim was paid out and has been closed. The UCM called and left a message for the insured inquiring if he has any outstanding issues. A follow up email was sent after.
  

• Review fromBetty G

  Date: 12/06/2024

  1 star
  Intact is *** ***** ********* ******* ** **** ***** **** continue to ignore when its their own mistake that needs to be fixed. They are ignoring my request to fix their own mistake.
  Last year had a flood in my basement. Intact took three months to install flooring and quarter round. They then installed flooring not impervious to water in my basement. More recently, I had an other incident because of a collapsed drain and trap, still actually guessing if this is the cause, pipes drain and trap all replace on my tab ******* ********* ********* *** ******. I noticed my baseboards expanded and lumpy and knew i had to remove them regardless of Intact ignoring me. Once I started removing baseboards and drywall and found a large amount of mold growing on the drywall as well as behind the walls, in the wood and in the insulation. Last year when the floor and walls were damaged by water, intact replaced quarter rounds and left my walls wet. Drywall needed to be replaced. Instead, they were left wet and covered up. I have sent several emails and submitted complaints and included pictures of the damage and mold this has caused. There is so much more to the story. **** *** ******* I have since learned is that the company that is sent in by Intact to do repairs is also owned by Intact. ********* ** *** **** ******* They replaced my bedroom and laundry room floor with ugly cheap flooring. They didn’t give me a choice I was forced to choose from a small selection. Put in quarter rounds and paid the repair bill for $8000. A year prior to this flood, I had renovated my room myself. Floors, walls, wainscoting, baseboard, paint in a 20 x 16 foot room for roughly $2000. ********* *** **** ******** ***** **** **** ******** **** **** ** ***** ********  Their complaint webform does not work, you fill everything in and then nothing happens. They sent clean up crew to my house with dehumidifiers and then refused to pay them, so I was stuck with a $2000 bill. **** ** *********

  Intact Insurance

  Date: 17/06/2024

  Hi *****, unfortunately we're unable to locate your claim with the information provided. We'd be happy to connect you with someone to discuss your concerns, please contact us at ***************

  Betty G

  Date: 01/08/2024

  So here we are a few months later. I have called several times and no one is calling me back. I'm not the least bit surprised. Check your voice mail. Message left at 10:29am Aug 1, 2024 at the number I was given ********. I will be escalating to the Ontario Ombudsman tomorrow if I don't hear back from someone today.

• Review fromMarie-Claire G

  Date: 29/05/2024

  1 star
  My car was stolen ,they ask me what buttons was on the radio and other questions thst makes no sense, my phone record and proof i bought the car, my baby car seat receipt wich i bought 2 years ago. And asking me about my financial situation..Didnt cover a rental. still no $ after 2 months , **** **** ** ***** ** ** *****

  Intact Insurance

  Date: 11/06/2024

  
  
  We were able to speak with the client and they requested that their file be closed.

• Review fromHannah W

  Date: 28/05/2024

  1 star
  These guys canceled my policy and on top of that , couldn’t repair my vehicle and been getting the running around and lack of communication!
  Plus the payout was unfair amount I’m still owing my vehicle loan ! Vehicle I don’t have anymore !!!
  Plus u guys took 2100 off my settlement! Still unfair and not right
  So don’t expect me to pay that I’m disappointed in this and the service I got take that to your manager
  Plus they stick cancelation fee on me for 179

  Intact Insurance

  Date: 03/06/2024

  Hi ******, we'd be happy to connect you with someone to discuss your concerns, however we require further information. Please contact us directly at **************. 

• Review fromspyros m

  Date: 24/05/2024

  1 star
  where to start, my vehicle was stolen and my insurer was nothing but a migraine, problem after problem, Iets start they paid out the vehicle less then msrp (I have gap insurance), my issue and only this happens to me, I have tracer insurance so if vehicle is stolen I receive a credit at the dealer but to get this u need police report, proof of loss (theft) and proof of payment, so I obtained all these except proof of payment, which they lied first that they didn't have the cheque in an email but he also stated he sent me the cheque number and reference number which only reference was given (so this shows he lied about not having the cheque), the refuse multiple times to email me proof of payment and now I'm out 5 thousand dollars, which I am hoping to get back when I sue them, stay far away from this insurance company

• Review fromJohn Patrick Z

  Date: 09/05/2024

  1 star
  Paying professional client whom has policy with this insurance company was out of country as medical scholar to finish my final rotation ** ******* was placed in Illinois.
  Got rear ended by negligent driver who took full accountability I was injured and concussed brought to emergency by ems and police report as well as making multiple parties from this insurance aware I need help assistance.
  Company abandoned me without assistance for 10 months no physio no payment one delay after the next ******* ******** ******* *****.
  Have requested be contacted as delays are damaging my health and career as wish be brought home to Canada to see my mds. As I presume anyone with common sense would agree a rear end collision resulting in concussion *** * ***** **** ***** I slowly but surely made progress as while this company did not assist me with intervensions or physio or treatments at the rate this corp took and continues to take failing to assist a client who was injured even with written consent to call me direct me a victim who endures injury and may be relying on this insurance company ***** *** ** *********** ********* ******** **** ****** 

  Intact Insurance

  Date: 21/05/2024

  A Unit Claims Manager has been in touch with the insured to discuss his concerns. We have experienced delays from the first legal representative as we have asked for forms to be submitted but nothing came in. Since the insured switched and now has a new lawyer, we have been getting responses, and allowed us to take a statement and assist with completing the OCF-1. The UCM and adjuster has been coordinating with the insured’s legal representative to follow up on the signed documents and hopefully we should get these in and start determining his entitlement to any benefits. 

• Review fromMarieJosee B

  Date: 06/05/2024

  1 star
  My car was totalled march 8th and 2 months later, I'm still waiting on the payout to the finance company. To date, FOUR checks have been sent. Apparently they keep getting "lost in the mail". Meanwhile, I can't get another vehicle until my loan is cleared.

• Review fromAndrea G

  Date: 04/05/2024

  1 star
  Extensive water damage in the basement. It's a leaky pipe. **** ***** ****** ***e there is RUST on the outside of a cast iron pipe and that goes under the "ROT" exclusion. Claim denied, no money for me. *******
  Now turns out that the leak is dripping on the cast iron part, originates from faulty copper pipe. **** ** ************ because despite the MANY differences between rust and rot, one thing they have in common: copper does NEITHER! ** ***** *** **** **** ** **** Currently on phone to obtain emergency assistance. They are obviously dragging their feet. *******

  Intact Insurance

  Date: 08/05/2024

  Hi ******, we’re unable to locate an open
  claim for you. Please contact us at ###-###-#### so we can connect you with
  someone to discuss your concerns further.

• Review fromTerry F

  Date: 23/04/2024

  2 stars
  Man broke telephone pole in half & my mailbox. Intact would NOT put claim on him but wanted to put $200 mailbox on mine, since we both deal with intact. My next years rate would go up. With his insurance bill for new pole, many hydro workers, $200 is a drop in bucket. Had to purchase materials & install new box at my expense. I'm the innocent one, even police said so.

  Intact Insurance

  Date: 02/05/2024

  The Claims Manager reached out to the insured on April 30, 2024, and explained to our client that we can not cover the damages to his mailbox as his deductible was more than the loss. The insured felt that the third party should be liable, so the UCM mentioned she will be sending a notice to the Auto claims side to investigate. The insured was pleased with this and will wait to hear from the third-party adjuster.