Reviews

Review Details

• Review fromElla R

  Date: 07/10/2024

  1 star
  I purchased a domain name through Shopify, and when I decided to transfer it to another provider, I was met with a message that said I must wait 60 days and another up to 20 for the transfer to be complete. I feel taken advantage of. I purchased something that I didn't know I do not have the rights to. Moreover, this seems like Shopify's way of milking me for more payments for two or mor months; this forces me to keep some version of the shop open or close it and pay the full $40 subscription fee in 60 days when the domain name is available for transfer. This looks like a shady business practice on Shopify's part. Not to mention how perfectly unreachable the company is in terms of help. The contact number provided on the BBB site leads to an automated message that says, "We have moved all support to the Shopify ************* So if I can help anyone before investing in Shopify, please DO NOT invest in Shopify you will face any frustrations and get "help yourself" support.

  Shopify Inc.

  Date: 08/10/2024

  Hello ****,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding domain and transferring it to another provider. I would like to clarify that the 60-day waiting period for domain transfers is a standard industry practice. As outlined by the ******************** for Assigned Names and Numbers ICANN(********************************************************************) and detailed in our Shopify Help Documentation(****************************************************************************************************************************************************), a domain is eligible for transfer only after a 60-day period following any of the following actions:- Purchasing the domain - Transferring the domain to Shopify - Changing your contact information Please note that you are not required to keep your store open during this waiting period. If you wish, you can contact our support team to gain temporary access to your store in order to initiate the transfer process once the waiting period has concluded.Should you have any further questions, please do not hesitate to reach out to our support team.Thank you,*****

• Review fromNeyo W

  Date: 06/10/2024

  1 star
  Recommending this company would be the last thing I would do Based off of my experience I talked to customer service support about 15 times or more and I was also told multiple times on the chat When making a payment The account Store is reactivated immediately and right away But I’ve been waiting a week For the billing department to do something that takes seconds or minutes to do Even though they have to Manually Reactivate account It only takes seconds or minutes to do Manually Not hours and days I even I explained to them since I made the payment on the wrong account They could keep the money And just Credit, my other account and reactivate the correct store Which takes only seconds or minutes to do manually I even asked if they could keep the money and credit my account or give me a 30 day free subscription or free trial After going back and forth with customer service, so many times I just told them to give me a refund and I don’t want to reactivate my account and I would just use *********** or wix.com or Maybe web.com Another website and store builder and I hate their chat support because when you Was able to call and speak to someone on the phone you could get answers right away and you spent less time with support But they no longer have phone support So now you spend hours on the chat support Because when you send a message on the chat, you have to wait for them to respond and sometimes you could be waiting five minutes 10 minutes 15 minutes 25 minutes Or longer before you receive a response And then when you do receive a response, you have to respond back and then you may have to wait another 15 to 25 minutes before you can receive a response I can send a message in the chat that will take seconds maybe two minutes at the most but I would wait 15 to 25 minutes for a response I know it does not take that long to type a message in the chat So are the representatives on these chat calls are doing other things like on their phone texting On social media smh

• Review fromRebecca F

  Date: 03/10/2024

  1 star
  As a new entrepreneur venturing into the print-on-demand business, I am absolutely appalled by my experience with Shopify, which is touted as a convenient one-stop solution for all business needs. Instead of the promised ease of use, I’ve encountered nothing but frustration. The platform forces you to purchase a subscription and a domain just to get started, and then has the audacity to require you to download multiple POS systems to connect your business. To make matters worse, the user experience is excruciatingly convoluted. There is no clear navigation guiding you through the process of setting up your shop, adding your designs, or connecting with customers. It’s a chaotic mess that feels more like an obstacle course than a straightforward business solution.
  When I signed up for my subscription, I did so with the expectation that I would pay in full for the year, just like any other sensible business expense. However, it feels like this company is outright robbing its users by enticing them with a discount for upfront payment while having the gall to deny any form of refund when we want to cancel. If you opt for a month-to-month plan, at least you can stop payments mid-month, bearing only a fraction of the costs. But when you're locked into a $250+ commitment, it feels like they’re just pocketing your money without any care for service or satisfaction.
  I would NEVER recommend Shopify to any fellow entrepreneur. We put everything on the line—our lives, our ideas, and every hard-earned dollar we possess. It's crucial that we make every cent count. Not offering any kind of refund, even partial, is nothing short of a scam conducted in horrendous bad faith. This level of unethical behavior is simply unacceptable. I would never want anyone I care about to be dragged into a situation with a company that operates based on deceit and poor integrity.

• Review fromHUI K

  Date: 30/09/2024

  1 star
  I created my Shopify account with great enthusiasm, eager to build my business and provide for my family. However, my dreams were shattered when my account was suspended without any valid explanation or prior warning. Despite my efforts to resolve this matter, Shopifys customer support has been unhelpful, providing vague responses that offer no real solutions. Each interaction only deepens my sense of betrayal and despair.

  Shopify Inc.

  Date: 01/10/2024

  Hello Hui,My name is **** and I'm a Support Lead at Shopify. I understand that you set up a new account, and were unable to build your business as the account was closed. I have contacted our Merchant Trust team, and they have received your reply to ticket 516f1750-1750-43de-8f06-9668c6c6638e. They will reply to you via that ticket, and all further questions can be directed to that team, as they are best positioned to help you. Sincerely,**** Support Lead | Shopify

• Review fromJohn N

  Date: 29/09/2024

  1 star
  ******** services is a joke. Tried to pay a bill for the last month with them saying it was my bank rejecting payment and my bank saying it was shopify server connection that is the problem. Now they've frozen my account due to non payment when I tried to connect to their problematic server.

  Shopify Inc.

  Date: 01/10/2024

  Hello ****, My name is **** and I'm a Support Lead at Shopify. I understand that your payment isn't being accepted, and Shopify has stated that the bank is rejecting the payment, while your bank is claiming an error with Shopify's servers. I can confirm that our support team has looped in the billing team, who will be reaching out to you on ticket ********. Please continue to work with them to identify and resolve the issue with payments. Sincerely,**** Support Lead | Shopify

• Review fromJohara-Gemma A

  Date: 25/09/2024

  1 star
  Horrible service. Shopify makes it impossible to make money. They are always saying there are problems with my website and threatening to close it down. I got tired of their bullying and decided to close my store. Now they are threatening to add additional fees and take me to court.

• Review fromEllen N

  Date: 23/09/2024

  1 star
  Shopify customer service is a joke! It used to be great - you could actually SPEAK WITH SOMEONE BY PHONE and get your issue resolved quickly. Now, the only option iis to chat wih a bot, then maybe with a person. I've been trying for a week to solve a simple issue.I had an old bank account - now closed - set up for my payments when I sold something. I recently sold a ******** and my payout was $22.30. In order to update the payment method to my current bank it required me to fill in the rounting # and checking account# of the CLOSED account. I was told they would put in a request to remove that stipulation since I did not have that info. I was told 3 times last week, that a "expidited ticket" was sent to the "team" that could remove this requirement. I chatted with 3 different people - while need to repeat my issue each ttime, got the same resonse each time.I finally contacted the old bank and was able to get the info I needed. I FILLED IT IN, AND I GOTA MESSAGE SAYING IT DID NOT MATCH THE **** THEY HAD ON FILE!!!It's only $22.30, but IT'S MY $22.30 that they are holding. I bet if it was their money on hold, it would have been fixed immediately. It's been a week and it's still not fixed.I don't want to sell anything else, because I don't know when I'll get my money!OH - i found where I could add an additional payment method on Fridday, but are they using that?Of course not.This is ridiculous.I chose one star, because I could not choose no stars!

  Shopify Inc.

  Date: 25/09/2024

  Hi *****, 
  
  Thank you for sharing your concerns. I can see your case has been escalated to our Account Security team, and they will be reaching out to you via email as soon as they have the opportunity to review your information. Our team is currently handling a high volume of requests, and they are working diligently to address them as quickly as possible. 
  
  It's important to note that when you are updating your Shopify Payments payout account details, there are security protocols such as the verification of your previous banking information, which are in place to enhance the protection of your payouts. You can find more information about configuring your Shopify Payments account within our *********** here > help.shopify.com/en/manual/payments/shopify-payments/configuring-shopify-payments 
  
  If you have any other questions or concerns, please let me know. 
  
  All the best,
  ****** | Shopify Operations Lead
  
  

• Review fromJerri Y

  Date: 21/09/2024

  1 star
  I tried to open a store as a small business on Shopify, they terminated my account given no reason and I already purchased my domain name. They are not willing to unlock my account cause no email has been made to me. Live agent lie about their staff will sending me an email.$16 dollar has wasted and my domain name is taken by Shopify as they do not respond. They are costing my money as they hosting my domain name so I cannot open a store in other places, I will record my money lost and file an actual claim. This is not acceptable and please go to WordPress to open your web store, as a small business to go through this kind of trouble of holding a store is unbearable.

  Shopify Inc.

  Date: 22/09/2024

  Hi, *****.This is ****** and I am a Support Lead here at Shopify.Due to the public nature of the BBB I am unable to discuss account specific details here, but I can share some additional context and information that should be useful to you.Shopifys policies are in place to protect the platform as well as consumers. If you have a store which has been shut down for violation of any policies, you should have received an email from one of our specialist teams that you can reply to with your specific questions and your request to appeal the decision. This email usually has a ticket ID consisting of an alphanumeric string.Please note that Support Advisors are unable to view much information on terminations of this nature, and can only pass your inquiries back to the specialist team that sent you that email with the alphanumeric ticket ID. For security and privacy reasons, specialists are unable to divulge specific details around their reviews and investigations, but this does not prevent you from making your case as to why you feel a termination should be reviewed. In most cases, it will take a few business days for the specialists to reply to inquiries sent in response to a termination email.If youve replied to that ticket and its been more than a few days without a response, please feel free to reply with the ticket ID so I can follow up with that team and ensure youve gotten appropriate support.Best,************** | Support Lead

• Review fromMike A

  Date: 18/09/2024

  1 star
  Please do not do business with this company. They have no customer service live chat and do not respond to chats or emails. If your lively hood depends on your web store, I strongly encourage to find another alternative

  Shopify Inc.

  Date: 24/09/2024

  Hello ****, 
  
  Thank you for taking the time to provide feedback on your recent experience with Shopify. Using the email provided I was able to review the interactions you had with our Support team. 
  I can see in the space of one day you had five live chats with our Support team and your issue was escalated immediately. Your issue was in regards to your ability to login to your store. We take the security of all our merchants stores very seriously so the removal of two step authentication is not something we can action immediately. We need to be able to authenticate who is making the request to ensure we are not allowing bad actors to access your store maliciously. 

  
  When you two added step authentication to your store we provided you with Recovery Codes and encouraged you to keep these in a secure place for such a time as what you experienced. Please see our Help Centre documentation link here ( ************************************************************************************************************ ) more information on this. 

  
  Our Support team encouraged you to look for these recovery codes and before our technical team had a chance to action the removal of two step authentication we could see you were indeed able to log into your store using a recovery code. We reached out multiples times to confirm this with you however no reply was forthcoming. 
  
  
  We are very pleased you were able to log into your store using the method we suggested during the live chats. If you should ever need assistance again please feel free to reach out again as you did on this occasion. 
  
  
  Kind Regards 
  
  
  Jef - Shopify Support Lead
  
  

• Review fromAshley L

  Date: 13/09/2024

  1 star
  Shopify charged me for about a year for a storefront I got on a free trial. I didn't realize that's what I was paying for. My child was in and out of hospitalization and I tried to dispute the charges to at least get a refund. I even sent in a letter about it and tried to dispute it and even added photos of how I couldn't get into my account and that the account had been inactive for 3 months according to the login. How can you charge someone for a service and a storefront they literally are not using, not a single transaction has been done, and their account has been used so little that you DISABLED it?I really can't believe this. It's morally bankrupt and horrible. I could understand even if I had a store that had a handful of items on it and had traffic at all, or that I'd uploaded a bunch of stuff. I think I made a single test listing for a keychain that nobody ever bought because I don't even know how to link anyone to the store.Especially because they have so many other shops and it's really easy to get confused and think they're charges from a vendor I can't believe this. I'm going to do my best to avoid anyone on the Shopify platform after this. :( Even the merchants. Because this was so callous and cold especially with my teenager being in and out of the hospital during this time.

  Shopify Inc.

  Date: 15/09/2024

  Hello ******, 
  
  Thank you for reaching out and sharing your concerns. I'm happy to provide you with some information and next best steps to ensure your account is fully closed, and you no longer receive additional invoices. 
  
  I would like to clarify that Shopify does not automatically deactivate stores due to inactivity. The notification you received about your store being inactive for over three months is part of our security protocols, which require you to verify your identity by entering a 10-digit code sent to the email address of the account owner upon login attempt. Please ensure you check your email for this code to access your account when attempting to log in, as the code will expire after 30 minutes.
  
  To proceed with deactivating your Shopify store and account, please access your account and visit our *********** at ****************************************************************************************** detailed instructions. After completing these steps, you will no longer incur charges for our services.
  
  If you have any other questions or concerns, please let me know. 
  
  All the best,
  ****** | Shopify Operations Lead