Reviews

Review Details

• Review fromMegan M

  Date: 15/09/2025

  1 star
  Horrible experience. They stole my money and theyre refusing to even acknowledge it. Never working with them again

• Review fromFrancisco G

  Date: 31/08/2025

  1 star
  I believe you have become familiar with from other customers who have been victims of Shopify's deceptive practices. For a considerable length of time, I have been attempting to resolve a persistent billing issue with the company. The problem stems from the closure of my Shopify T-shirt store, an action I took some time ago with the reasonable expectation that the business relationship would be concluded.
  Subsequent to this closure, Shopify rendered my website inaccessible and locked me out of my account. Despite this cessation of service, Shopify has continued to levy recurring and unjustified charges against my credit card. My attempts to resolve this have been met with an unyielding barrier: a broken support system that prevents me from communicating with a human and obtaining the records I need to prove my case.
  It is precisely because of this opaque system that I cannot provide the exact date of my store's closure. As a customer, I entered into this business relationship with a reasonable expectation that Shopify would maintain an honest, straightforward, and accessible record of my account's status. Instead, their practices have made it impossible for me to obtain the very information I need to resolve this dispute. This is not a failure on my part to keep records; it is a failure on Shopify's part to provide an honest and transparent method for account termination.
  I have filed chargebacks, which have been disputed by Shopify, and I have had no direct communication from the company. Their actions demonstrate a pattern of behavior designed to unjustly enrich the company at the expense of customers who are trapped in their intentionally dysfunctional and uncommunicative system.
  I request the following:
  A full and immediate refund for all charges levied against my account from the date of my store's closure to the present.
  The immediate and permanent deactivation of the account and the cessation of all future billing.

• Review fromKristin C

  Date: 04/08/2025

  1 star
  Ticket Number: ******** Start of Business Relationship: 2024
  Complaint:
  We began using Shopify in 2024 and paid for their premium services. In June, Shopify implemented multi-factor authentication (MFA), and ever since, we have been unable to access our account. When attempting to sign in via Google (our original method), the login process would loop endlessly—redirecting us back to the initial login screen again and again.
  At one point, we briefly gained access and canceled our services, deleting everything before the issue returned. In 2025, we received an email from Shopify indicating they were finally willing to reimburse us for the charges—but only if we could sign into the original account. The exact issue we had explained to them multiple times.
  We contacted Shopify numerous times and were repeatedly given the runaround. Their default “support” kept repeating the same suggestions. When we finally reached a human representative, they escalated the case to a support specialist. Weeks later, we received an email from the specialist—who clearly had not read the original support transcript—and offered more of the same ineffective responses.
  Their repeated solution was for us to sign in to confirm our identity—the very issue preventing us from resolving the matter in the first place.
  This experience has left us deeply frustrated. Shopify has not only failed to deliver on its premium service, but they are now refusing to issue a refund by requiring access to an account we are locked out of due to their own authentication problems. Their practices feel deliberately evasive, and their support process is dysfunctional and opaque.
  We believe Shopify is engaging in duplicitous behavior, hiding behind broken systems and vague policies to avoid issuing refunds. We are requesting that Shopify honor their commitment and refund all fees charged to us during this period, as we have followed every reasonable step to comply and resolve the issue.

• Review fromJustin M

  Date: 28/07/2025

  1 star
  I ordered a mirror from ****** and the email says ordered from Shopify. Of course there’s no contact number through ******, only a contact us page. The mirror arrived broken and I emailed them now 3 times about a replacement or refund, nothing. Terrible business. Will never use these people again.

• Review fromBrianne S

  Date: 24/07/2025

  1 star
  Im incredibly disappointed with Shopifys customer service. I have been completely locked out of my store for months and despite reaching out repeatedly, I have received no meaningful help. I have contacted Shopify through every available channel including email, the chatbot, Instagram, Threads, and ********, and every attempt has led to a dead end.The issue is that I cannot log in due to problems with two factor authentication. My account was compromised and I have made it clear that I need to verify my identity to regain access to my store. However, the chatbot will not let me speak to a real person unless I am logged in, which I cannot do. It is a frustrating loop with no solution in ******** this point, it genuinely feels like I am being ignored or even defrauded. My business has been at a complete standstill. I have invested years building my brand and customer base, and now I cannot access my dashboard, fulfill orders, respond to customers, or manage anything at all. The lack of support or urgency from Shopify is shocking, especially for a company that claims to empower small businesses.I have followed every instruction provided and sent multiple emails with all necessary information, but the issue is still unresolved. It is unacceptable that a company of this size makes it so difficult to speak to a human being, especially for something as serious as account access.Until this matter is resolved, I cannot recommend Shopify to anyone. No business owner should be locked out of their own store without access to real support or a clear way forward.

• Review fromJoyce Z

  Date: 23/07/2025

  1 star
  I am a new Shopify merchant trying to launch my online store (*******), but Shopify blocked my payouts, froze my domain, and restricted my account — before I even launched.
  I submitted all the required business registration documents and followed their instructions, yet I only received automated responses or no replies at all. I’ve emailed, live chatted, and escalated — nothing has been resolved.
  Shopify has cost me time, money, and trust as a business owner, and I’m unable to run my store due to their inaction. This treatment is unfair and unprofessional. I’m seeking full restoration of my account and payouts, or the ability to move my store and data elsewhere.

• Review fromAmy S

  Date: 16/07/2025

  1 star
  I ordered something using this app and received a damaged item. Shopify does nothing to help the customers they tell you to contact the company but the company ignored all my emails regarding the damaged product. Shopify did nothing to make it right. They have no customer service only an AI bot that is absolutely no help whatsoever

• Review fromMedhane A

  Date: 14/07/2025

  1 star
  I am filing this complaint against Shopify for fraudulent charges made to my payment method for services I never subscribed to. At no point did I authorize or complete a subscription to Shopifys platform. I never published a store or agreed to a paid plan. Despite this, Shopify has charged me without my consent or approval. I only created an account to explore the platform and did not proceed with any service agreement or subscription. This is an example of deceptive billing, and I consider it a serious case of unauthorized use of my financial information. I reached out to Shopifys customer support to address the issue, but on 7/14/2025. I received no reply or they refused to refund the charges. I am requesting the following: A full and immediate refund of all unauthorized charges. Written confirmation that my account has been fully deleted. Assurance that no further billing attempts will be made. If this matter is not resolved promptly, I will take further action by filing a dispute with my bank, submitting a report to the ************************, and exploring legal options. Thank you for your assistance in resolving this fraudulent billing issue

• Review fromMonica K

  Date: 21/06/2025

  1 star
  I bought Pretty Shade makeup order 7769, through Shopify. I was advised by Shopify to send a message to Pretty Shade. Ive sent 7. They dont have any contact information beside the email provided. I spent $100. It doesn't work for me. How do I return the 2 foundations and the gel blush?

• Review fromDonna B

  Date: 13/06/2025

  1 star
  This place is complete c*** Yes I said it c*** I had to shut down my account for personal reasons, which I prepaid and never received the money back for, but then the other day I received an email that stated "YOUR BUSINESS DETAILS WERE UPDATED. YOU'RE ABLE TO ACCEPT PAYMENTS AGAIN". I never did this. I go online to try and find a phone number, which does not exist. then the chat bot, when I try to explain it takes me righ back to the beginning, twice, of :How can we hwlp you!!!:. So not only can I not report this fraud but I can't turn it off because I cannot personally remember my details because of my accident and I cannot talk to anyone there.

  Shopify Inc.

  Date: 15/06/2025

  Hello *****,I understand your frustration with this situation. As I cannot authenticate your identity through the Better Business Bureau, and we take our merchant account security very seriously, contacting our *********** is the best option to resolve this ********* can contact our Support team even if you are unable to login to your store. To do so, please follow these steps:1. Visit our *********** - *************************************. In the chat window, type the phrase 'can't login'3. A prompt will come up in the chat window that says 'Login help', click that prompt 4. The left hand side of the page will change, click the option to 'Send us an email'Please describe your situation in detail, including the unauthorized email you received about payment acceptance. Our support team will be able to properly authenticate your identity and investigate this matter for you.Please describe your situation in detail, including the unauthorized email you received about payment acceptance. The more information you provide, the better our team can assist you.