Reviews

Review Details

• Review fromBrendan J

  Date: 10/11/2025

  1 star
  If you're debating about which eCommerce platform to use, I have to believe there is a better option. Don't go down the shopify route. Everything is extra and service is horrendous.- You want reviews? Not included. - You want digital file delivery? Not included.- You want a rewards program? Not included.- You want to be able to configure X,Y,or Z? Not included.- You running into an issue and need support? Support copy and pastes answers from ******* and knows **********'s an extremely expensive platform for the service and quality you get. I can't recommend doing anything with them.

• Review fromJohn J

  Date: 03/11/2025

  1 star
  Shopify is a SCAM. You think you can disparage anyone you want because you're a big corporation. Your owners are SCUM... Shopify are bad people doing harmful business to *******... Rippers....

• Review fromAndrew M

  Date: 30/10/2025

  1 star
  Shopify disabled our ability to accept card payments (Charges disabled) and imposed a $10,000 / 120-day reserve while holding $40,740.30despite a clean record: 947 orders fulfilled (+53 queued that night) and only 3 chargebacks (******% on fulfilled; 0.30% at a 1,000-order run rate). Two of the three disputes were blatant fraudfiled minutes after ordering with false never received claims.We repeatedly asked Support to speed up payouts because the 7-day delay was constraining cash flow. Support (agent ***** *.) told us to switch to Shopify Balance to get 1-day payouts after a one-time 4-business-day review and said we could keep accepting payments during that review. We followed those instructions immediately and in good faith. Soon after, our account showed payouts active, but charges disabled (confirmed by **** *., hold placed Oct 29, 2025; ticket above). Then Shopify issued a disablement notice citing elevated risk of customer disputes, restricted financial products, and stated the remaining reserve wont release until after Feb 26, 2026. This directly contradicts Supports guidance and caused preventable harm during ********************** harm: severe cash-flow shock while Shopify holds $40,740.30; we still fulfilled orders at our own expense (947 shipped; 53 queued) to protect customers, increasing risk of stockouts and delayseven though our dispute rate is excellent and 2/3 disputes are provably fraudulent.

• Review fromMolly B

  Date: 20/10/2025

  1 star
  I have tried contacting shopify many many times now with no success. I dont use my account and cant cancel my subscription until I pay *****.I constantly get emails from "people" wanting to "help" with my store. I emailed them back stating I wanted to talk to customer support. They informed me that they're position is to help people with their theme setup, site setup, ect.. I told them I know I want to talk to support. They proceeded to ask me for my login information, Email and password, to check my subscription. I told them I had never heard of giving someone my login info for them to check my account. They never emailed me back after being SO prompt prior to my last reply. I STILL cant get ahold of support, and I get an email DAILY from my bank telling me that a payment to shopify failed. I have not put money in my account since they KEEP trying to charge me. I will NEVER use shopify again.

• Review fromStephanie C

  Date: 20/10/2025

  1 star
  Shopify is a scam . They will keep your money and then terminate your account and nobody will ever respond to you . I do not recommend any business to use Shopify .

• Review fromSara L

  Date: 03/10/2025

  1 star
  Have been a client for over 5 years now and all of a sudden they are HOLDING my money? Really? I have submitted every single document since the start of my company. Nothing has changed. Not one issue until this week when they threatened to withhold my own money from me unless I verified my company? I have paid my business taxes for the last 5 years and they should have the record of this... Not impressed at all and will be searching for another platform to use!

• Review fromStefani M

  Date: 15/09/2025

  1 star
  Ordered with ** **** Hair through shopify on 7/15/25. ** **** Hair created a label 7/22/25 and **** has been awaiting the item for months. Ive reached out to ** **** Hair through email, ********, Instagram, through shop chat and more only to have them block and disable emails. Ive been scammed and asked shopify for assistance and they've done nothing to assist besides telling me to contact a seller who has done this to more than just me. Apparently its just ok to have 0 customer service now days..

• Review fromMegan M

  Date: 15/09/2025

  1 star
  Horrible experience. They stole my money and theyre refusing to even acknowledge it. Never working with them again

• Review fromFrancisco G

  Date: 31/08/2025

  1 star
  I believe you have become familiar with from other customers who have been victims of Shopify's deceptive practices. For a considerable length of time, I have been attempting to resolve a persistent billing issue with the company. The problem stems from the closure of my Shopify T-shirt store, an action I took some time ago with the reasonable expectation that the business relationship would be concluded.
  Subsequent to this closure, Shopify rendered my website inaccessible and locked me out of my account. Despite this cessation of service, Shopify has continued to levy recurring and unjustified charges against my credit card. My attempts to resolve this have been met with an unyielding barrier: a broken support system that prevents me from communicating with a human and obtaining the records I need to prove my case.
  It is precisely because of this opaque system that I cannot provide the exact date of my store's closure. As a customer, I entered into this business relationship with a reasonable expectation that Shopify would maintain an honest, straightforward, and accessible record of my account's status. Instead, their practices have made it impossible for me to obtain the very information I need to resolve this dispute. This is not a failure on my part to keep records; it is a failure on Shopify's part to provide an honest and transparent method for account termination.
  I have filed chargebacks, which have been disputed by Shopify, and I have had no direct communication from the company. Their actions demonstrate a pattern of behavior designed to unjustly enrich the company at the expense of customers who are trapped in their intentionally dysfunctional and uncommunicative system.
  I request the following:
  A full and immediate refund for all charges levied against my account from the date of my store's closure to the present.
  The immediate and permanent deactivation of the account and the cessation of all future billing.

• Review fromKristin C

  Date: 04/08/2025

  1 star
  Ticket Number: ******** Start of Business Relationship: 2024
  Complaint:
  We began using Shopify in 2024 and paid for their premium services. In June, Shopify implemented multi-factor authentication (MFA), and ever since, we have been unable to access our account. When attempting to sign in via Google (our original method), the login process would loop endlessly—redirecting us back to the initial login screen again and again.
  At one point, we briefly gained access and canceled our services, deleting everything before the issue returned. In 2025, we received an email from Shopify indicating they were finally willing to reimburse us for the charges—but only if we could sign into the original account. The exact issue we had explained to them multiple times.
  We contacted Shopify numerous times and were repeatedly given the runaround. Their default “support” kept repeating the same suggestions. When we finally reached a human representative, they escalated the case to a support specialist. Weeks later, we received an email from the specialist—who clearly had not read the original support transcript—and offered more of the same ineffective responses.
  Their repeated solution was for us to sign in to confirm our identity—the very issue preventing us from resolving the matter in the first place.
  This experience has left us deeply frustrated. Shopify has not only failed to deliver on its premium service, but they are now refusing to issue a refund by requiring access to an account we are locked out of due to their own authentication problems. Their practices feel deliberately evasive, and their support process is dysfunctional and opaque.
  We believe Shopify is engaging in duplicitous behavior, hiding behind broken systems and vague policies to avoid issuing refunds. We are requesting that Shopify honor their commitment and refund all fees charged to us during this period, as we have followed every reasonable step to comply and resolve the issue.