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Business Profile

Ecommerce

Shopify Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.01

Average of 152 Customer Reviews

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Review Details

  • MA A

    Date: 01/01/2023

    I have needs with Shopify for 5 years with 400 5 star reviews online. Shopify removed my listings online due to a spoof email. I tried to tell them that the person who emailed them is not associated with the company who pretended to be someone. Shopify removed my listings without doing their due diligence and after many attempts to contact them they just ignored my emails.

    Shopify Inc.

    Date: 22/01/2023

    Hi **, my name is **** and I am a Support Lead at Shopify. Thank you for taking the time to complete this review and for your patience. Apologies for the response time as we are experiencing high volumes at the moment. I can certainly hear from what you wrote how unsettling this has been for you. I shall review this further to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Kind regards **** - Shopify Support Lead

  • Adeline J

    Date: 09/12/2022

    I am here for the same reason as ***. "Shopify has a deceptive and misleading marketing scheme to mislead store owners that are trying to save money by pausing orders on their store. they have a ************** Plan" for existing store owners that are supposed to allow merchants to pause orders are their store and pay $.../month until they reactivate their store. However, nowhere on their documentation or ************** Plan" ** does it state that you are forfeiting your current contract and will be required to sign a new contract to get the same pricing you had before." I have no words for how deceived I feel right now. And they have the audacity to tell you there are no refunds...and you need to pick a new plan and pay more. Shoppers Beware!! I have lost a great deal of money and time because of this.

  • Sam B

    Date: 18/11/2022

    Shopify has a deceptive and misleading marketing scheme to mislead store owners that are trying to save money by pausing orders on there store. they have a ************** Plan" for existing store owners that is supposed to allow merchants to pause orders are there store and pay $5/month until they reactivate their store.However, nowhere on their documentation or ************** Plan" ** does it state that you are forfeiting your current contract and will be required to sign a new contract to get the same pricing you had before. In our case, we were on a 2-year contract and wanted to pause orders on our store while we prepared for the Christmas season. I followed their official support documentation that recommended using the ************** Plan" to do so. Upon reactivating our store the next day. I discovered that we would have to sign a new 2 year contract starting on that day and pay a pro-rated $378 to secure the same pricing that we had secured in May. Nowhere in the ** or support documentation does it state that you will be forfeiting your current contract. This is misleading and deceptive marketing to keep customers on their platform without proper warning or help in the linked support documentation.I have brown this issue up with their support and they have refused to do anything to help either than pass the feedback along to their developers after talking back and forth for several days.

    Shopify Inc.

    Date: 19/11/2022

    ************, My name is *** and Im a Support Lead at Shopify. Thank you for taking the time to complete this review. I can certainly hear from what you wrote how unsettling this has been for you. I shall be reviewing your store to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

  • Cora S

    Date: 25/10/2022

    This place is absolutly ridiculous. So I started a new store got my merchandise, started marketing myself and got my first sale. Shortly after that, I got an email my store was being closed and that the buyer was disputing the charges. So the bank sent me a response form, I responded and then I won the dispute. So they had to return the money to me, that they had already taken. And they said it would be paid out to me by the next pay period. I had it set to pay daily so I waited like a week. Then still hadn't recieved anything on my Shopify card, so I contacted support. The first agent I spoke with told me it'd be 24 hours before I recieved my payout. So I waited 1 day and still wasn't on there. So I have contacted support at least 2 times a week for the past 5 weeks! And still haven't recieved nothing.... They keep telling me they had to escalate this to specialists and wait for an email from them and still haven't heard nothing, haven't recieved nothing. I have complained and asked to talk to the specialist they can't forward my call to them! I think I am getting ripped off. I am getting more and more irritated the more I think about it...

    Shopify Inc.

    Date: 27/10/2022

    Hello ****,My name is *** and Im a Support Lead at Shopify.Thank you for taking the time to complete this review. It does indeed sound like youve had a very frustrating time. I shall be reviewing your store to determine what has occurred. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this review with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

  • Dz D

    Date: 25/09/2022

    Worst experience ever, Shopify has charged me for 6+ months for something they said would be cancelled a long time ago. It's all a scheme to con customers into paying for services the customer said repeatedly they DO NOT NEED! How horrible to pocket money like this! And on top of that when I reached out to customer services months ago they said they will refund me the money AND they promised my subscription will be cancelled. I trusted these incompetent customer service reps and believed they would take care of it. Months go by and I notice they NEVER cancelled my service when they clearly said they will take care of this. I do not have the useless time and patience to look through emails for proof, this is not my job! I am filing a complaint against shopify so other customers can be warned. When ****** this exact question there are hundreds of similar complaints against shopify. The entire experience has been aggravating! Such a dishonest company! And they have hired representatives who will say anything to keep the customers getting conned.

    Shopify Inc.

    Date: 29/09/2022

    Hello Dr ******** name is *** and Im a Support Lead at Shopify.Thank you for sending this review through to us. Reading what youve gone through it does appear we have certainly not provided a wonderful experience for you which is upsetting to see. I shall be reviewing your store to determine what has occurred and what action we can take. Due to the public nature of the BBB I am unable to discuss account specific details. I shall email you at the email provided on this complaint ******************** with some questions to authenticate yourself and the store and once this is answered Ill be able to investigate. Warm Regards Jef - Shopify Support Lead

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