Reviews

Review Details

• Review fromDawn C

  Date: 30/06/2025

  1 star
  The last time I was with Shopify they were great! Now, not even close. I am so disappointed in them and I am locked in for a year now and have done SO much work on my website. I just opened my website April of this year, 2025. if I could get out I would! Shortly after I opened my site they stopped their email customer support service. THEN there was a number to call for help in the back office. That is gone because they only help new people on the phone. The only way you can get help is through chat. I called them and they said because I'm not new any more they can't help me on the phone! I type quite fast but it takes so long to do the chat, its not productive at all. My time is just as important as theirs. I had an issue with their "share" on social media feature. They just passed the ***** Sometimes it works, other times is does not. What a waste. I don't believe there are an website companies that truly care about their customers. ******************** used to! I should have been cautious and signed up for one month at a time, ugh. I cannot lose that money. You pay good money and can't get help that you need.

• Review fromDeborah B

  Date: 30/06/2025

  1 star
  I keep having issues with the Shopify platform across different businesses. They try to add in extra products as you check out. In one instance, I could not remove the product. I called the store and they could not help me so I did not make an order. Today I was trying to order Ogee and Shopify kept adding in stuff I did not choose or want. I unchecked the extras and placed the order and ******* had put one back in. So I had to contact Ogee and cancel it, then make the order by phone. Infuriating. Shopify says it is the merchant's issue, and tells me to contact the company, but it looks to me like it is a Shopify issue. The companies point the finger at Shopify. Shopify points the finger at the merchants. The bottom line is I am not going to buy anything from this platform again. That Shopify platform is c*** and needs to be reworked. They have no shame. Thanks for reading my rant.

• Review fromOssie S

  Date: 28/06/2025

  1 star
  An extremely hard web site to build. There claim that its so easy to build by influencers that get paid, is completely false. **************** was even worse. I spent a week setting up my store and now its gone because billing made a mistake.

• Review fromMonica K

  Date: 21/06/2025

  1 star
  I bought Pretty Shade makeup order 7769, through Shopify. I was advised by Shopify to send a message to Pretty Shade. Ive sent 7. They dont have any contact information beside the email provided. I spent $100. It doesn't work for me. How do I return the 2 foundations and the gel blush?

• Review fromDonna B

  Date: 13/06/2025

  1 star
  This place is complete c*** Yes I said it c*** I had to shut down my account for personal reasons, which I prepaid and never received the money back for, but then the other day I received an email that stated "YOUR BUSINESS DETAILS WERE UPDATED. YOU'RE ABLE TO ACCEPT PAYMENTS AGAIN". I never did this. I go online to try and find a phone number, which does not exist. then the chat bot, when I try to explain it takes me righ back to the beginning, twice, of :How can we hwlp you!!!:. So not only can I not report this fraud but I can't turn it off because I cannot personally remember my details because of my accident and I cannot talk to anyone there.

  Shopify Inc.

  Date: 15/06/2025

  Hello *****,I understand your frustration with this situation. As I cannot authenticate your identity through the Better Business Bureau, and we take our merchant account security very seriously, contacting our *********** is the best option to resolve this ********* can contact our Support team even if you are unable to login to your store. To do so, please follow these steps:1. Visit our *********** - *************************************. In the chat window, type the phrase 'can't login'3. A prompt will come up in the chat window that says 'Login help', click that prompt 4. The left hand side of the page will change, click the option to 'Send us an email'Please describe your situation in detail, including the unauthorized email you received about payment acceptance. Our support team will be able to properly authenticate your identity and investigate this matter for you.Please describe your situation in detail, including the unauthorized email you received about payment acceptance. The more information you provide, the better our team can assist you.

• Review fromR. H.

  Date: 13/06/2025

  1 star
  I had hoped Shopify would be a long-term partner for my business, but unfortunately, their handling of a billing dispute left me deeply disappointed.Despite not using the platform for three consecutive months, I was charged $117 in subscription fees. I fully acknowledge that access to the platform remained available but the charges were retained in error, and the account was dormant. When I reached out to explain the situation and request a partial refund, I was met with a rigid adherence to policy rather than any attempt at understanding or goodwill.Shopifys support team confirmed that their 7-day refund window is narrow by design, and that even unused services are non-refundable if not canceled in time. While technically within their Terms of Service, this approach feels punitive and out of step with the kind of customer-first mindset I expect from a modern **** provider.Ive since disputed the charges with my bank and will be advising my clients and peers to consider alternative platforms that offer more transparency and flexibility. If the roles were reversed, I believe Shopify would expect the same.

  Shopify Inc.

  Date: 15/06/2025

  Hello ******,Thank you for sharing your concerns regarding your Shopify subscription ********** explained in our previous correspondence, Shopify subscription fees cover continuous access to our platform, including infrastructure, security, and support resources, regardless of active usage. These charges appeared on your monthly statements and would have been discontinued had you contacted us to cancel during this period.Our Terms of Service, which govern all merchant accounts, do not allow for refunds based on usage levels for correctly billed charges. While we understand your frustration, we must apply our policies consistently to ensure fairness across our platform.We appreciate your feedback and wish you success with your business endeavors.

  R. H.

  Date: 23/06/2025

  In my initial complaint, I stated plainly: The charges were retained in error and I fully acknowledge that access to the platform remained available. The facts are not in dispute: after the first week post sign-up, there was zero login activity, zero usageyet Shopify continues to stand behind its Terms of Service as justification for refusing to engage in basic customer service.Should I not be troubled that Shopify knowingly kept funds I had no intention of spending? Does it make sense to assign full value to access that was neither needed, used, nor wanted beyond the trial period? Is the company in such dire financial straits that it feels justified in sacrificing customer goodwill over $117?To me, this isnt about policyits about principle. It reveals an unsettling lack of humanity in how Shopify chooses to do *********** a direct result of this experience, I will no longer recommend Shopify to clientsperiod. There are alternative platforms like Wix, WooCommerce, ***********, and others that may better understand that customer relationships matter more than policy fine print. I wouldnt want any small business I work with to stumble into an oversight and be met with the same punitive, impersonal treatment I received.Other business owners considering Shopify: you may want to think twice. This was a small issue that could have been resolved with a simple gesture of good faith. Instead, it revealed exactly how this company views its usersand its not with compassion.

• Review fromY. F.

  Date: 12/06/2025

  1 star
  I thought I was purchasing Everdries from shopify and received knockoff. Order EV3352563. Over this past week i have reached out to them many times with the only response received was that someone would contact me which never happened. I am requesting a full refund and instructions on returning this package at no cost to me.

  Shopify Inc.

  Date: 16/06/2025

  Hi ******,My name is *****, I am an Operations Lead with Shopify.Thank you for reaching out to us. If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. We are a website builder, as opposed to a marketplace.If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at ***************************************************************************** the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their ************** Regards,***** Operations Lead, Shopify

  Y. F.

  Date: 21/06/2025

  I have attempted to contact the seller. When I get them on the phone my call gets directed to TikTok. I am out over $100 for knockoff everdries.

• Review fromSuzanne K

  Date: 11/06/2025

  1 star
  Shopify Payments placed a hold on my payouts without warning or email. I've submitted all required documents (EIN, Articles, W9, bank verification, active storefront). I contacted support multiple times and was told the case is escalated but no reply from the internal team for over a week.This is delaying business operations and hurting my ability to deliver services to customers. I'm requesting that ******************** contact me directly and resolve this issue.

• Review fromPamela R

  Date: 07/06/2025

  1 star
  It's impossible to cancel your account. They continue to bill me despite the fact I canceled it months ago. They refuse to respond to emails, its impossible to reach them unless you have an account, they are not going to get a dime from me because they know I don't use their services any longer. This is the most unprofessional business I have ever dealt with. I will take further legal action if they continue to harass me with invoices. DO NOT USE THEM!

  Shopify Inc.

  Date: 10/06/2025

  Hello ******,I hope this message finds you well. My name is ****, and I serve as the Operations Lead at Shopify.I have thoroughly reviewed your concerns with our Billing team regarding the charges associated with your account. The team has confirmed that your store was officially closed on April 4, 2025. A charge dated March 7, 2025, was applied for the StoreSEO app, covering the billing cycle from March 1, 2025, to March 31, 2025. Since your store was not canceled until April 4, this charge was valid for the app you utilized during that billing period.Additionally, you received a charge for the Basic subscription on March 31, 2025, which applies to the billing cycle from March 31, 2025, to April 30, 2025.I would like to reassure you that since the closure of your store on April 4, there have been no further charges, and there will be no additional charges unless you choose to reactivate your store.I hope this clarification addresses your concerns effectively. Please feel free to reach out to our 24/7 Support team if you have any further ************** regards,Kody | Operations Lead, Shopify

• Review fromAmy F

  Date: 23/05/2025

  1 star
  I ordered through shop and Shopify is apparently over the app. Shop has apparently consumer that are fraudulent

  Shopify Inc.

  Date: 24/05/2025

  Hello ***,***** here, an Operations Lead at Shopify.Thank you for reaching out to us.If you have an issue with a purchase you've made, we encourage you to first contact the merchant directly. Shopify doesn't directly run the stores we service, or have involvement in the day to day running of the business, customer service or order fulfillment. If you don't get a response from the merchant within 30 days, you can report the issue using the appropriate form at **************************************************************************. If the merchant continues not to respond, it may be best to consider contacting your bank or credit card company that you paid with, and let them know you have made a purchase with your account and the store is not fulfilling their obligations. Your bank or credit card company will give you the next steps to follow based on their protocols.Thank you.