Reviews

Review Details

• Review fromAlfred M

  Date: 13/07/2024

  1 star
  We have been obedient users on shopify and now shopify will not pay us out because there is an issue with our old bank account information not matching although we are inserting the correct information its going on 3 weeks now and i have not received the proper help. We are on the verse of losing our business because they are holding ***** dollars of our funds that they are not paying out. This is how i feed my family and pay my bills and i am on the verge of not being able to feed my family because shopify is holding my payments. No one wants to help and i am worried we will have to shut down our business

  Shopify Inc.

  Date: 16/07/2024

  Hello ******, I know how vital it is to act quickly when it comes to your funds. I have looked into the issue and confirmed that our team was able to send you an email about this issue yesterday, July 15, ticket ********. I encourage you to send replies to that ticket to ensure the swift resolution of this issue. Sincerely,**** Support Lead | Shopify

• Review fromShayna J

  Date: 08/07/2024

  1 star
  I have been trying for days now to get a hold of support to close abusiness that is in my name and has my email address I cant even get a real person to answer me unless you have a SHOPIFY ACCOUNT. I dont even have one someone is using my information!!!!

  Shopify Inc.

  Date: 09/07/2024

  Hi ******, My name is ****, Im a Senior Support Lead at Shopify. I will be assisting you with your request. Thank you for reaching out to us with your concern. I am sorry to hear you had difficulties navigating support in our ************ you can contact our support team using the following steps: 1) Using this link: ****************************************************, select "Can't login to your Shopify account".2) You will then be taken to the "Reset your password" page, select the button "I still can't access my account".3) Next, you will see the "Contact Support" page with suggested questions and articles. At the bottom, under the "Get support" section, select the option to "Chat with us".4) Once you have reached the option to "Chat with us" please fill in the required information - your name, email and message of what you would like support with. Submit this information then you will be connected to our live support team to assist you. For future reference when using our *********** bot, the more information you are able to provide, the more personalised the support received will be. For example, you can tell the *********** bot that you do not have an account, but your details have been used. Warm Regards **** | Shopify, Senior Support Lead

• Review fromTiffany H

  Date: 05/07/2024

  1 star
  For many weeks, I saw a ******** ad from Shopify advertising a free 3 day trial, first month $1, and a free card reader ($49 value).I signed up on June 10.I was billed $1 for the first month on June 14.Upon signing up, I never saw the $49 credit loaded to my account. I called multiple Shopify customer service numbers multiple times in the first week. Every representative I spoke with stated the free hardware promotion had ended, even though I provided screenshots and an active link to the ad.Finally on June 14 at 3:00PM, I spoke for 27min 8 sec with an unnamed representative that stated he would have this credit uploaded directly to my account and it would be available the next day.After two weeks, no credit has been issued to my account. I called again on 7/1 to inquire and was told by a representative that she could not see any confirmation of uploading the credit to my account. She stated that after each phone call, a ticket number is emailed to me which I did not receive on June 14. She refused to transfer me to a supervisor.As a one woman small business owner, I am incredibly frustrated with the time I wasted as I was led on by a massive, global company that refuses to follow through on their supposed sign up promotions. Even more so, it appears I was directly lied to on June ********************* happily off the phone. Stay clear of Shopify!

  Shopify Inc.

  Date: 07/07/2024

  Hi, *******.This is ****** and I am a Support Lead here at Shopify.It is true that an email with a ticket number should be sent after every interaction with Shopify support; if that isnt functioning correctly, we want to know so we can troubleshoot and prevent merchants from missing these important notifications. Id like to look into this further for you, to ensure that our Support Advisors are following proper escalation procedures and that both our promotions and ticket system are working correctly. Since this is a public forum and we have strict guidelines around merchants personal information, were limited in what we can discuss here. In order to investigate further, please reply to your ticket from July 1 and reference this review; you can search your email for ticket #********. A reply to that ticket will allow me to respond to you via our secure portal where we can ensure were speaking with the store owner.In that reply, it would be helpful for you to include as many details as you can the previous calls. Dates, times, the numbers you called and the number(s) you called from would be of use. Including the screenshots you mentioned of the promotion would also be helpful. I'll keep an eye out for that reply from you, and well go from there.Best,************** | Support Lead

• Review fromCookie h

  Date: 30/06/2024

  1 star
  Subject: Complaint Against Shopify To Whom It May ********* am writing to file a complaint against Shopify regarding unresolved issues with my account that have severely impacted my business.Since June 14, I have been unable to receive payouts for my orders due to issues with updating my bank information. Shopify's system incorrectly states that my bank account is not the same as before, despite it being correct. When I attempted to update to a new bank account, I encountered errors, and no resolution was provided.My situation was escalated weeks ago, but I have not received any contact or assistance from Shopify. As a result, my account is now on hold, preventing me from receiving funds, which is incredibly frustrating and has hindered my ability to operate my business effectively.I urgently need this issue resolved and the funds owed to me disbursed. Despite my complaints and attempts to resolve this matter since June 14, Shopify has not provided the necessary support.I appreciate your assistance in facilitating a resolution between myself and Shopify.

  Shopify Inc.

  Date: 02/07/2024

  Hi Cookie,

  My name is ********, I'm a Support Lead here with Shopify. Thank you for taking the time to share your experience here, and I regret to hear of the distress that the events have caused you. I noted that you've been communicating with the relevant team on ticket 48423052 to move the matter towards a resolution. Please continue the conversations there in order to resolve the issue.

  Kind regards,

  ******** | Support Lead

• Review fromCaleb V

  Date: 07/06/2024

  1 star
  We have been with them for over 5 years and have paid nearly $200,000 in credit card fees plus their $1500 annual membership. They have forced us to spend thousands on their hardware that is horrible and has failed consistently. We ran into a serious issue today and they told us we cannot speak to anyone on the phone unless we have a plus plan ($2300 USD/Month). So now we are forced to fix it ourselves while we have customers waiting. Cant even talk to someone on the phone? We are 2nd 3rd 4th class customers and don't deserve their precious time to solve a problem their app created? Some offshore Ai messaging centre is now my only option.Used to be a helpful company but have gone downhill extremely fast and the moment we have time everything will be cancelled and i'm not paying them a dime ever again.

  Shopify Inc.

  Date: 17/06/2024

  Hello *****,***** here, an Operations Lead at Shopify.Thank you for your business with us and providing this important feedback about our hardware and your support experience. I will ensure this is relayed to the appropriate channels internally. We currently offer 24/7 phone, chat and email support for merchants using our *** and I apologize this information was not provided during your chat with us. You can find our direct phone number to our Retail Support Team via the support section of the *** mobile app. If you have any other further questions or need further support, please reach out to us and we will be happy to help. Thank you,*****

• Review fromJon G

  Date: 24/05/2024

  1 star
  Increasingly sketchy behavior regarding their plan selector. You can really only make one change at a time for it to honor - it will downgrade the cheapest option but leave the useless (to us) $89 charge for POS Pro. They won't honor a credit (not even asking for a refund). Despite evidence I downgraded the plan across the board - they claim it doesn't show that. Poor practice, worse support - took 2 weeks for them to admit they weren't going to fix after I asked why it was taking so long. They must be grasping for whatever cash they can right now with stock price falling.Be very careful - I've worked with Shopify for 8 years now and it's not really improved. Poor management and scaling result in a very hostile environment for anyone but the biggest stores.

• Review fromSeanna E

  Date: 22/05/2024

  1 star
  This company is notorious for withholding peoples money and having no way to contact other than a chat with customer service reps who give automated responses. I opened an account and without any notice my payments were put on hold. Ive been told numerous times to check my email for emails that never come and given 24,48 and 72 hour timelines to which I am never contacted. I wish I would have read the reviews before I ever used them. If you have any other way, use anyonr but Shopify.

• Review fromBLT

  Date: 03/05/2024

  1 star
  My first 5 Payments were held with out any emailed explanation for 40+ days. After the third customer service rep, i was finally told that my payments were being held for verification. I was told that i would receieve an email explaining to me what to do next and to be patient, only for the email to never come! My payments were finally released only 4 days before they were put BACK ON HOLD! Still, no email, no info, no explanation. I contact another rep, they tell me that i need to wait 24 - 72 hours for an email that has failed to be sent three times at this point! I'm tired of this company, im tired of reading the same things happening to countless others, and im tired of the lie telling customer service reps whom need to be retrained. Shopify loves to hold our money, but they sure want that monthly plan payment at the end of the month, Now don't they? HELP! I need this sorted out ASAP! LEAVE MY MONEY THE **** ALONE

  Shopify Inc.

  Date: 05/05/2024

  Hello ************************* here, an Operations Lead at Shopify.Thank you for sharing your feedback and concerns regarding your Shopify Payments Payouts. Account holds are common when using Shopify Payments and we have more detailed information about them at the following link: ****************************************************************************************************. I recognize being told you would receive an email, then didn't is frustrating, however we only contact you if there is more information needed for our review. If your account is still on hold with no action being asked on your behalf and you haven't received an email from us with more information about the hold. Please contact our support team so this can be investigated further for you. Sincerely,*****

• Review fromMo W

  Date: 24/04/2024

  1 star
  Currently my experience is the same as everyone else's unfortunately. They closed my store kept my profits and I'm learning this is unlawful if they are using your money on the stock market and making a profit or generating revenue from your payout balance & not offsetting your account = you should be compensated for any profits that is owed if Shopify is using your money in any shape form or fashion for trading in the stock market. Shopify is a publicly trading company. I would like my *********** store restored. This closing kf my store was resolved on 4.10.24 & my payout that due on 4.23.24 never happened. I need immediate attention thank you

  Shopify Inc.

  Date: 25/04/2024

  Hello *******,I have forwarded your concerns regarding your payout and store issues to our Shopify Merchant Trust Team. They are currently reviewing the matter and will contact you soon. Please check your tickets/emails for further instructions from the team. I am happy to inform you that your payment will be included in your next scheduled payout. If you have any additional questions, please address them to the Shopify Merchant Trust Team through your new ticket; they are well-prepared to assist with account and payout inquiries.Thank you for choosing Shopify to support your business. We look forward to continuing our partnership and collaborating with you.All the best

• Review fromBrian K

  Date: 15/04/2024

  1 star
  THIS COMPANY IS A SCAM!! They will do whatever they want to benefit themselves. Regular accounts only get chat "customer service" and ******************** Plus has people who have such heavy accents, you can barely understand them. This company has gone downhill so much in the last 6 years, it's crazy. Not sure how they have an A+ here but that's also a scam because they have bad reviews EVERYWHERE. They don't care about their customers at all!! They set whatever rules they want, even if they don't make any sense. It definitely can't get worse than this when it comes to an e-commerce. Stay far far away!!!

  Shopify Inc.

  Date: 19/04/2024

  Hello, 
  
  ****** here, an Operations Lead at Shopify. Thank you for sharing your concerns with us. 
  
  Our support offerings are continuously refined to improve the effectiveness of our support channels. We're committed to providing clear and comprehensive communication, and we're sorry if this hasn't been your experience.
  
  Regarding our terms and services, they are designed to maintain a fair and balanced environment for all our merchants and partners. You can find detailed information about our terms and services within our online *********** here - ****************************************************;
  
  We appreciate your feedback. If you have any further concerns or questions, please feel free to reach out to our support teams, which are available 24/7. 
  
  All the best,
  ****** | Shopify Operations Lead