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Business Profile

Utility Billing

Metergy Solutions Inc

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metergy Solutions Inc has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 53 Customer Reviews

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    Review Details

    • Michael C

      Date: 25/08/2024

      ***** ****
      Not only have I never signed an agreement with Metergy, they will demand payment for "post-dated" months back 6 months after they were acquired by ********** Properties. **** ** ******** **** *** ** **** * **** ********** -refusing to provide proof of metering
      -charging monthly services fees in excess of even the "agreed" ** charge in the new lease
      -"THERMAL" charges which use MY electricity is used to heat the in-unit tank ***** **** *** ***** **** * **** *** **** * ****

    • Jenny W

      Date: 19/08/2024

      I was away for three weeks and I had spikage of usage in my unit. I called them and they could not explain it and wouldn’t give me any answers. A few months before that we had a power outage and I had spikes in usage. Totally inaccurate and overcharges.

    • Kristie K

      Date: 17/07/2024

      Grossly overcharging for electricity with no accurate meter readings. ***** **** 

    • Veronika L

      Date: 10/07/2024

      Since last year, we have been charged for thousands of litres of water every day. This fluctuated briefly (even reaching a high of 100,000 l in a single day) but has now maintained 1,000 l daily for 2024. Obviously this is impossible, especially given the exact measure every day with no fluctuation. ** *** ** ********* have been trying to contact them about this since 2023 and have received no help. Our current bill is over 4000$. The customer service team is inept, I have had maybe 10 separate conversations, with no ticket being made for my account (as every new rep has no idea what the problem is) and I have just been treated like a moron, and told to check my usage and pay my bill. They refuse to accept that their meter is the issue as they "validated our usage" (remotely), even after we send pictures of our meter showing a usage of 350 l in a day we were being charged for 1,000 l. **** ******* ** * ***** They refuse to send a technician, they refuse to do anything, except send my "late payment notices" that are impacting my credit score. We are being forced to take them to small claims court to resolve this issue. * ****** ******* * ******* **** **** ** ******* ** ********* *** *** *** ****** ** **** *******

    • Heather A

      Date: 27/06/2024

      We took ownership of our condo on may 30th, our first billing was from April 30th.
      We explained that we did not have ownership of the condo until May 30th.
      We were told by various customer service reps( and that is a laugh) that we needed to get our lawyer to send a letter stating we did not get ownership until may 30th.......they replied they never received the letter.....it was sent 3 times still did not receive it!!!!!Also a reference letter was to be sent from one of our utility companies to say we ere good at paying bills...again sent 3 times...your response......we never received it!!!!!
      In total exasperation i managed to have a customer service rep that took the time to listen to our frustration with your company and said" i will have to put you on hold as i try to track down the past emails".............that wonderful rep found the "lost emails" that previous reps could or would not take the time to try to find them...his name was Wajaaid..?******** This is our first experience with your company and we are really concerned that this is the type of company we will be dealing with.* ***** **** ********* ******* ***** ****** **** **** ******* **** ******* ***** **** ****** *** ***** ** **** **********
      I found that most of the reps from your company were very ****, and really did not want to listen to our situtation...... the reply was no letter from the lawyer there is nothing we can do!!!!!!!Moving is a very stressful time and then to have it compounded by this issue was devastating .
      Honestly we are not looking forward to having to deal with this company in future......******** *** ******

    • Noam G

      Date: 11/06/2024

      I've been waiting on a refund by direct deposit of a misapplied payment for over a week. I can't get the customer service staff to respond to my emails for days. ** * ******** ******* ************ **** ******* ** *************

    • Maria Isabel B

      Date: 03/06/2024

      Sajikka, the Customer Service Rep, who assisted me is an excellent one - very knowledgeable, knows how to navigate the system and very helpful. She was able to assist me in a concern on username change after various attempts with other Customer Service Reps. Thank you, Sajikka!!

    • Louis G

      Date: 07/05/2024

      Vijaya from Customer Service was very helpful in assisting me with my query of changing my Bank Account information for AutoPay.

    • Autumn H

      Date: 02/05/2024

      The apartment building I live in Arlington, VA has started to use Metergy Solutions for water.
      For some reason we are now being charged triple the amount for water along with additional fees for "thermal" energy that apparently is tied to the air conditioner and water heaters- which is tied to our electric bill. So now I am being charged twice to use our water heater and air conditioner. My payments for some reason are not being approved by the bank. They have refused payment to this business as it has been reported as ****. This company overcharges and will route your customer service calls to Canada- regardless of what country your account sits in. I believe my meter readings to be false and have requested a technician to come on sight and explain the meter readings to me for further review before payment.

    • Idelca H

      Date: 29/04/2024

      ***** ****** *** ********. Our building changed to this energy company and ever since then, it has been terrible for us. We only received a monthly statement and we kept asking for the the rest of the statements either through email or by mails. After speaking to different customers service they realized they had the wrong email on file. The first agent we spoke claimed that we didn't owe anything supposedly instead we had a credit of $67.0 dollars. They also made believe they corrected our email and that they would email us an update of our bills. But off course this never happened. When I called they told me the email was still incorrect on file and that we didn't have to pay anything still. They also claimed that it was a meter problem an internal company issue that would allow us to receive about 3 months free of bills and that would restart us fresh. I explained we didn't need special adjustments that we were responsible customers and that we didn't want was a crazy surprise bill that would mess up all our others bills. This off of course was exactly what happened. We received a ridiculous bill we didn't count on for 488.0 due only a few days from the time we received the mail, accompanied with a ******** email that simply said they apologized about their inconvenience. ***** ****** *** ******** *** **** *************** I'm very disappointed and frankly they are not trust worthy. This company **** to their clients and they don't deserve for you to choose their service. If it was up to me and not the building choice I would not use this service. **** *** ****** ************ Their ************ has caused us all kind of problems and taken away our peace at last. I wouldn't recommend them at all. * ***** * **** ****** ******* **** ****** ***** ** ** ****** * * ****** *

    Metergy Solutions Inc is BBB Accredited.

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