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Metergy Solutions Inc

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metergy Solutions Inc has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 53 Customer Reviews

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    Review Details

    • Taryn S

      Date: 24/03/2025

      Didn't get any bill for months and months was promised a bill shortly logged in online okay 100 $ balance paid ... next months to come didn't get anything or see any balance then suddenly received a letter stating they had made a mistake on my reading on another unit and will be fixed soon then wham! Suddenly come December/January I get soon many non stop calla after calls after calls telling me that I have to pay 1400$+ by January 19th 2025 and I only moved in june2024. Where I'm living services from this company is mandatory and also if we don't pay it creates possibilities of immediate eviction and another thing water heat are both supposed to be free but they are also charging me for that as well. I'm thinking that if this is how it'd going to be * ***** **** ** ******* *** ************* **** ***** *** **** ** ******* ** **** **** ** * ***** ****** *** ***** *** * **** **** *** *** **** ** *** *** **** ** **** ******** ** *** ****. What's worst is in winter it's bone chilling freezing cold and in summer ooooh goodness it's skin peeling blistering hot hot hot yeah something is definitely wrong here please help somebody

    • Rosie C

      Date: 08/03/2025

      Terrible customer service, extremely unhelpful and the bills are significantly higher than a previous energy company the building was using. If I had an option to pick another company, 1000% I would!

    • Mike O

      Date: 16/01/2025

      I owned a 400sq ft condo in a building that used metergy. Every month my power bill was higher in the condo than in my own 2500 sq ft house. **** ******* ** ******** *** ** ***** ******** ***** **** **** ** *** **** * *******

    • Jenn R

      Date: 06/01/2025

      Unfortunately I feel that this company is * **** **** *** just out to over charge because there is no way my light bill can be almost $400 for one month when we are barely home at this point I feel like there fixing the meter to read what ever it is they want it to read, ********* ******** **** *** **** *

    • Sam J

      Date: 03/01/2025

      overcharging on electric and a convenience fee for each bill payment. Impossible to get into contact with and when you do they take 2 weeks to reply then another two to resolve.

    • Kristy R

      Date: 01/01/2025

      Doubled my bill from last month and my usage was less than last month. Increase rates with no explanation and it’s higher than the regulated rate set by Alberta standards

    • Kyle T

      Date: 29/11/2024

      I was randomly double billed in a month due to their system error, which they admitted was on them. Even though this was their error, they still expected me to pay double what my hydro would normally be.
      When I tried to bring that up my concern was waved off and was asked when I could pay it all. I then asked to speak to a manager and was told they need to be emailed and will call me. I guess they don't have phones that can transfer calls.
      They have THE WORST customer service i have ever experienced.

    • Connor B

      Date: 25/11/2024

      ***** ****** ******* ** *** ********* overcharging, admin fees costing more than energy, trying to charge extra for moving etc etc ***** ** *** ****** **** *** ** ** ** ******* ******* *** ******** *********

    • Chris P

      Date: 09/10/2024

      I have complained about not getting bills for over a year, receiving an explanation that there was a problem with my meter which would be resolved in a few weeks. Every single complaint was responded to with this same response. Over a year later, I finally received a bill for a year's worth of service and was offered a payment plan to help break up the payments. I agreed and they set me up, and told me to look for my next bill which would reflect the payment plan. Months later, I've received another bill for the full amount, all due at once or they will send it to collections. ******* ** *** **** ** * ***** ******** I don't understand how they are allowed to be in business ***** *** ****** ** ********** ***** **** ***** ******

    • Lisa H

      Date: 17/09/2024

      **** *** ********* I am not receiving my bills from metergy. The last bill I received was in July! So I paid the measly $3.64 owing. I did not get August’s bill then I did get a letter saying I owed July and August’s bill and my hydro was going to be cut off Sept. 9th. I paid the August bill and spoke at length to ‘Rupal’, customer service about the problem. Fast forward to Sept. 17th and no bill has been received for two months. Further, I can’t pull up the bill as it is not available. So I can’t see how much I owe taking August’s payment off. I am in the same boat where I could get a call from their ‘collection’ dept. or a letter threatening to disconnect me. And I have been waiting for a customer service rep on the phone for just over an hour! Where is the competition in this country? Why can’t I choose what hydro company I want to be with…because I am in a building complex! ** ****** ** *** ** **** *** *** ******** ** *******

    Metergy Solutions Inc is BBB Accredited.

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