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Business Profile

Utility Billing

Metergy Solutions Inc

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metergy Solutions Inc has 3 locations, listed below.

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    Customer Review Ratings

    1.23

    Average of 53 Customer Reviews

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    Review Details

    • Thomas W

      Date: 17/10/2022

      ********* sub-metering company that charges significantly more than other providers

      Metergy Solutions Inc

      Date: 29/12/2022

      We thank the customer for providing this feedback. All energy costs are pass-through charges directly from your building's utility bills. We'd be happy to walk you through all charges and fees applicable to your bill. if you can provide your account or contact details by emailing us at ******************@****************.com.

    • Courtney E.

      Date: 06/10/2022

      They only get one star from me, because some of their agents are actually helpful. The company itself is outrageous, the fees/rates (fees with an s, because they have way more fees than the actual cost of the electricity) are ridiculous. In a one bedroom apt and my bill is $100+. Some type of service is always not working whether it be their automatic payments, the website etc. Highly annoying.
      They stay messing up with your payments, which makes it hard to deal/budget your finances. They advise me that two fees would not be taken out of my account and when I checked my account, they were.
      At this time, I have no choice but to deal with them, however; if I had the choice I would stay far away from this company!

      Courtney E.

      Date: 06/10/2022

      It is also funny how they can take 3-5 business days to take money out of my account, but take 4-6 weeks, to send me the money back.
      One agent told me they won’t use the credit on my account to make the payment for the next bill and another agent told me they will. So I guess I have to wait and see until my next bill to see if they use the credit or not. Smh. Im just over this company!!!

      Metergy Solutions Inc

      Date: 30/11/2022

      We thank the customer for bringing this to our
      attention and can see that there has been issues with the set up of her
      pre-authorized payment. We are sincerely sorry for the inconveniences this has
      caused her and can see that our Contact Centre has already waived any
      incorrectly applied fees and looks to have resolved the matter. If there is
      anything further we can do, please contact us at
      ******************@*********************

    • Atef M

      Date: 28/09/2022

      Billed me $50 for an account set up when I have already signed up for pre-authorized payments. In addition, nobody told me about this fee when I opened an account with Metergy. I also went through the agreement and nowhere in the agreement it says I will be charged $50 to sign up for something as basic as electricity. No transparency whatsoever and now I am forced to pay this fee.

      Metergy Solutions Inc

      Date: 25/11/2022

      We provide a list of all fees and charges on our website at ************************************************************* under Tariffs and Charges. We apologize if this was not made clear by our Contact Centre when the customer called in but it is clearly stated on the Customer Service Agreement and is applicable to all new customers, similar to local utilties.

    Metergy Solutions Inc is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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