Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Utility Billing

Metergy Solutions Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Metergy Solutions Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metergy Solutions Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.23

    Average of 52 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Victoria K

      Date: 05/10/2023

      **** ******* ** * ******** ***** My building switched to them a few months ago, and my bills from them have been 2-3x HIGHER than they've ever been. Super bizarre. I made an account online, and the website seemed very fishy****** **** ** *** * **** ******* **** ********* * ******* **** *** **** Hundreds of reviews on ****** saying that **** ******* ** * **** *** everyone's bills go up several multiples once their building switches to them, Metergy will take money from your bank account without permission, they're impossible to get ahold of, etc. ********** ***** in NYC just brought them on for all of their residential buildings, I have no idea why. *** ********* ****** ******** ** ********** ***** ***** ***** ** ** ****** ** ****** *** ** ******* *** ** *** ****** 

    • Heather S

      Date: 02/10/2023

      * **** * ***** ***** * ****** I have been trying to set up pre authorized payments with this company for 6 months. Each time I spoke with a representative they assured me that I was set up, only to receive those irritating “your account is overdue phone calls”. I am tired!!!!! Unfortunately, I have no choice but to use their services since I am in an apartment building.

    • Jennifer M

      Date: 29/08/2023

      Overcharge severely for electricity and the delivery charge costs more than what they actually charge you for hydro.
      Was billed 196 dollars foe the first month of hydro when I lived in mid month. So 2 weeks of electricity for one person was 196 bucks. ***** ********* There is zero possible way this is accurate billing practices and I can't do anything because they just say pay it or else. It's ********* that these hydro companies get away with charging this much and apparently are able to just make up meter readings as they go and make people pay or lose their electricity.
      Also they call from a blocked number, which I will not answer. What are u trying to hide

    • Sonya C

      Date: 29/08/2023

      Metergy solutions. Charges way too much on thier billing. *** **** **** ******* *** ** ** **** ** ** **** ******** *******  My one bedroom apartment they charge 300 and up per month *** *** ******* **!!! I will be looking into ways to stopping this ****.

    • Renato E

      Date: 21/08/2023

      I recently moved to a STUDIO. And they billed me for 2 months and expect me to pay for it in 3 weeks. My bill is over $300 because they said I used A/C when I always used A/C in my previous unit with ******* ***** and never saw bills over $100. I wonder who regulates these services because they charge people what they want.

    • Morgan W

      Date: 04/08/2023

      They call constantly, like 3 4 times a day, leaving those same messages you can't actually hear. For myself, its about my bill. Which I've paid. They're still calling me and the payment is posted. My due date isn't even for 2 weeks!! I've left them messages, sent emails asking why and still get the same, scratchy voice-mail. Its ridiculous.

    • Sarah H

      Date: 26/06/2023

      Cant resolve simple questions regarding a fax received or not Spent hours holding on phone 3 customer reps then supervisor was going to look into it and get back to me They never did!

    • Sonja S

      Date: 25/05/2023

      The worst - we moved into the ***** ***** December 2021 - since then ongoing problems with billing, billing, excuses, excuses!!!

      Metergy Solutions Inc

      Date: 07/06/2023

      We're sorry to hear this and would like the opportunity to investigate your feedback further. Please contact us at ******************@********************. We'll work with you to resolve any issues as quickly as possible.

    • Diane L

      Date: 18/05/2023

      ******* ** * ***** *** *** ********** *** ** *** *** **** **** ** ******* there is no regulatory body overseeing what they charge. Basically if Metergy states what they want to charge in that very long contract that no one has time to read or analyze they can do whatever they want. ***** ** **** *** *** *** **** ** ****** *** ******* ********* ********** *** *** ********* ******** ******** ********** ** ******** ************ ********* **** ******* **** *** ****** *** ********** **** ** ******* **** ** ** ******* *** ******* **** ***

    • Desiree B

      Date: 18/05/2023

      Metergey is untrustworthy *** *** ******** *** buy their services from ***** and upsell to apartment buildings, which traps the clients into bills 3x higher than directly from *****. The customer service is lackluster and they are inconsistent with their bulling system. They will bill you after 4-6 months of having an account with them and expect you to pay the 4-6 months all upfront. Horrible experience and a poor choice for any building to move to work with this company. I will never move into another building that is sub metered ever again because of them.

    Metergy Solutions Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.